Druce London reviews

★★★★★ 5/5

Trustpilot

Should have chosen Bective from the beginning.

In the 5years I have rented across a variety of boroughs in London I have found Bective to be the best agency to deal with by far! The agent who managed the rental property I was living at was Soraia L. Soraia was quick to respond about maintenance matters and made the checkout process stress-free. This has certainly not been the case with other rentals + agencies. Monika R who also supported was equally great to deal with. Reference checks were quickly done and other matters dealt with efficiently. For comparison sake, I have waited up to 3weeks for reference checks to be done by other agents! I don't do reviews often but this was well deserved. Thank you Bective.

Agentreviewer · 13 April 2021

★★★★★ 5/5

Trustpilot

In good hands with Bective - persistent and patient, Kim was ideal

Such a breath of fresh air and a relief to end up working with Bective when looking for a new flat to rent in London, especially after so many other agents tried to push properties on me that weren’t well suited. Kim Oldham was supremely competent, efficient, totally committed to finding good matches between landlords and tenants, utterly kind and a genuine pleasure. She listened and was quickly able to come up with great options, knew how to act fast on opportunities on my behalf but also never pressured me in any way if I wasn’t totally sure - both persistent and patient! From start to finish made me feel like I was in good hands and would land somewhere great. Can’t recommend her enough to prospective tenants and I hope that landlords realise what a difference it really makes to have Bective in the mix to facilitate things (if I had to do it again I actually would just have started by reaching out to Bective).

EMW · 18 February 2021

★★★★★ 5/5

Trustpilot

Jack Cooke at Bective North Kensington

Worked with Jack Cooke at Bective North Kensington and couldn't have been happier or more impressed. Put in the call to Bective to register for residential lettings at 2pm on Thursday and by 4pm that day was viewing the flat that I'm eventually going to rent. Of course there was an element of luck to be matched so quickly with the right property, but Jack's consideration and attention to detail extended above and beyond. I haven't moved home in several years so there was some anxiety on my part- in no small part due to possible complications in the ongoing pandemic- and Jack always made time. He took me through the referencing process when required and made a personal introduction to the landlord, as well as painlessly negotiated smaller details like the pieces of furniture I wanted to retain. It makes a world of difference when a lettings agent really knows the part of town they are working in and takes a genuine satisfaction in seeing the customer into the right home- and with the minimum of possible stress. Would absolutely recommend and use again. Thanks Jack!

AB · 9 February 2021

★★★★★ 5/5

Trustpilot

Fantastic Experience. Professional, efficient and friendly.

I worked primarily with Scarlett, who considered my requirements carefully and found a number of options, all of which were relevant and allowed me to make a quick decision. Whilst Agents are often seen to be on the side of the seller/landlord, I found the experience was very good from a tenant’s perspective and had support through the entire process such as offer-negotiations, referencing and answers to queries. I did not feel rushed or unimportant when browsing the properties which is rare in the non-buyer side of the industry. Thank you Scarlett, and also Chiara who supported on the logistical side once my decision had been made.

Msan · 3 February 2021

★★★★★ 5/5

Trustpilot

Friendly

Friendly, efficient and helpful service from beginning to end. Sara was a delight to work with from showing me the flat to negotiating through the arduous profiling now required for lettings. I’m looking forward to moving into my new home soon.

Stephen · 29 August 2024

★★★★★ 5/5

Trustpilot

Excellent service

Jacinta at Druce Brook Green provided us with excellent service during our recent purchase. Throughout the buying process Jacinta worked incredibly hard to sort out a number of issues which were holding up exchange and was always pleasant and friendly. Also, Jacinta made sure that we got regular updates which were greatly appreciated.

Bee · 14 January 2024

★★★★★ 5/5

Trustpilot

Amazing service

We had an amazing experience with Stephanie and the Bective Brook Green team. She is really polite, helpful and kept us updated during the entire process.The property that we end up renting was not our first option, but based on our needs, Steph was spot on in her suggestion. We loved the place and we’re very satisfied with the service.All the other members of Bective were extremely helpful as well. We received an outstanding service, couldn’t be any better.

Joao · 10 March 2021

★★★★★ 5/5

Trustpilot

Staphanie is the best agent EVER

I have been renting several flats in London throughout my 6 years living here. I have never come across such a pleasant experience as the one with Bective. Moving flat is always super stressful but with the help of Stephanie, her professionalism, help and precision, moving has been actually very smooth and calming! She has always been super available and fast in her responses as well as very emphatic with the overall experience, understanding our needs and concerns. could not recommend her enough! Thank you Steph! :)

Lucrezia · 17 November 2020

★★★★★ 5/5

Trustpilot

We used Bective to sell our Kensington Flat

We used Bective to sell our Kensington flat which we had been in for 17 years. It was a pretty emotional sale and fairly complex and frustrating at times due to complexities around the leasehold and the pandemic. Jeremy and Andrew were fantastic, going the extra mile in supporting leasehold challenges and also keeping a steady nerve when our initial buyer pulled out. It's a crowded market for estate agents in Kensington but I feel Jeremys experience was an important part of the successful transaction, in addition the level of service we got was exceptional even although our property at the very low end in the area. Highly recommend.

Rory · 4 November 2020

★★★★★ 5/5

Trustpilot

I recently worked with Megan to find a…

I recently worked with Megan to find a property and she was the best! I'd been looking for a flat for a really long time and worked with many different agents, most who I felt didn't consider my requirements carefully. I had been shown so many flats that didn't even fit what I was looking for which was quite discouraging. However, I felt Megan really understood what I was looking for and was extremely helpful in every way! She was very thoughtful regarding showing me flats and kept me in mind when she found ones that she thought I would like. I had a very positive experience and I would highly recommend working with Bective and Megan in particular!

Serena · 20 October 2020

★★★★★ 5/5

Trustpilot

Hornton Street Stars

Quick review of our very positive experience of both Andy LaPersonne and Jeremy Creasor at Bective on Hornton Street. Andy was superb in assessing our flat in W8 for sale, recommending a sensible price and then introducing quality prospective buyers with no time-wasters. We achieved asking which, given the current environment was not a trivial achievement. So very high recommendation from us for both Andy on his handling of our sale and Jeremy for his oversight and guidance - we really appreciated their expertise and advice.

SJ · 7 October 2020

★★★★★ 5/5

Trustpilot

Best estate agent experience ever

I have lived in London for 11 years now and I have never had a better experience with rental properties than I did with Bective. They were fast, responsive, thorough, and kept me updated at all times. I worked with Kim and Jozef, both of whom made finding a new home enjoyable. Kim showed me the flat immediately and helped me through the offer stage. Jozef helped me through the reference check process.In the past with other agencies, I have been let down and treated quite poorly. This time I was able to view a flat and secure it within 1 week. Record speed for London!

Zeena · 12 August 2020

★★★★★ 5/5

Trustpilot

Bective in Kensington

I just bought a property via Bective in Kensington.Offer was accepted back in January but due to covid, thing slowed right down and there were numerous obstacles. Throughout, however, Andrew and team stayed in constant communication, were unwaveringly helpful and polite and always sought to help, regardless of the ask.For example, when we needed access to assess potential works, Andrew always went out of his way to make it work. Overall, a great team and a pleasure to do business with.

Ross · 6 August 2020

★★★★★ 5/5

Trustpilot

Amazing experience!

We had an amazing experience with Bective Brook Green since the beginning! Stephanie was really helpful and kept us updated until the very end, and she was lovely to deal with.Communication is great even now that we are renting and the level of professionalism has been outstanding throughout so, despite a few hiccups that weren't due to the office or the Landlord, we received an excellent service!We are very happy with them and we couldn't recommend them enough.

Carla · 5 February 2021

★★★★★ 5/5

Trustpilot

Highly recommend Bective, especially Megan Windus

I recently found the most perfect flat for me through Bective. I was so lucky to have Megan Windus to help me. She made me feel heard and safe, quickly understood what I was looking for and made worked hard for me to get the flat I wanted. Bective is truly the only ones I would go to, to find a flat in west London. Super nice staff, very professional and helpful from start to finish. I have nothing to complain about. As a young woman, it can be super easy for real estate agents to take advantage of us, but with Bective their only objective was to help me find exactly what I needed. Thank you so much Megan

Nikoline · 3 July 2020

★★★★★ 4/5

Trustpilot

I recently had a varied experience with…

I recently had a varied experience with Druce, renting out my property through them. Initially, there were some delays and issues, but their managing agent Natasha Dhillon worked efficiently with her team to resolve the matters, and the repairs were solid. They also did a fantastic job handling a serious damp problem and were responsive throughout. I appreciated their diligence during the process. Though there were some hiccups, including confusion over tenant offers and some turnover among staff, on the whole, Druce's team demonstrated commitment and skill, especially in finding suitable tenants and maintaining communication. Overall, I'm quite pleased with their service.

Dugan · 17 November 2024

★★★★★ 5/5

Trustpilot

We have had such a fantastic experience…

We have had such a fantastic experience with Bective and our agent Jack Cooke. Jack was brilliant from start to finish, he instantly got us and what we were after with our flat search. He was efficient, communicative and understanding. We were so thrilled to have found such a great and reliable agent, and he has made the experience as smooth as possible for us. We will be waxing lyrical to any friends looking in this area!

Alice · 16 September 2020

★★★★★ 5/5

Trustpilot

I purchased a flat this June through…

I purchased a flat this June through Bective- with the help of the brilliant Jacinta. She expertly guided me through the process (as it was my first time buying), with a seamless transition from viewing the flat to completion. Everything was conducted swiftly, professionally and especially in time before the end of the stamp duty holiday. I was highly recommend Jacinta and the Bective team for anyone looking to buy property in London!

Roman · 25 June 2021

★★★★★ 5/5

Trustpilot

I have been dealing with Jatin Patel at…

I have been dealing with Jatin Patel at Druce in relation to my property in West London, he has always been, available, and responsive, and efficient

Julia · 1 August 2025

★★★★★ 5/5

Trustpilot

The Hammersmith Sales team of Louise K…

The Hammersmith Sales team of Louise K and David H is very efficient and pro-active. The moment our house went on the market with them, their team really pushed the marketing and everyday there was a viewing or two. The communication from the Team was very precise and quick. Every time I called, email or whatsapp, all my questions were answered in time quickly. If you live around Hammersmith then look no further and don't go with Multi-agency. I stronly reccommend Druce for a one stop shop. You will get your house sold for sure.

Anurag · 24 October 2024

★★★★★ 5/5

Trustpilot

Flat sale

Daniel and his team went way beyond their remit in keeping our sale on track. When all seemed lost they kept pressing, and after 11 months we made the sale. Result!

CSL · 7 November 2024

★★★★★ 5/5

Trustpilot

Professional, efficient, friendly and transparent

My husband and I were absolutely thrilled with the level of professionalism, efficiency and transparency that Bective provided. Our agent, Kim, was phenomenal. After missing out on previous properties with other agencies due to their lack of speed, Kim was able to give us undivided attention on the day a new property came onto the market to ensure that we secured it, and we did! We couldn't recommend working with Bective enough. Thank you.

Sophie · 4 February 2021

★★★★★ 5/5

Trustpilot

Megan helped me find the perfect flat!

Megan was such a help and maybe me feel comfortable and at ease along the way. Kim, who had helped me previously was also lovely. Highly recommended hunting for a property with these guys.. I had a lot of requests and they met them all and also didn’t say ‘oh, well you’ll have a hard time getting all other requirements’ etc. They very much helped me hunt for them all!! Easy administrative process also

Georgia · 3 February 2021

★★★★★ 5/5

Trustpilot

Highly recommend - Kim a true asset!

I cannot recommend Kim Oldham at Bective enough! From the start, she was highly professional, helpful and an amazing communicator. It felt like she was really committed to my husband and I, giving us undivided attention and keeping us up to date along the entire journey. Having worked with so many agents in the past, Kim is by far the best I have ever worked with - a true asset to any company!

Amani · 7 February 2021