Douglas and Gordon London reviews

★★★★★ 5/5

Google

Sophie of Douglas & Gordon worked efficiently and flexibly to get us into our amazing new home. At all times the service was polite and responsible, with an email clarifying all queries. As for the office: finally, an estate agency that actually makes a note of your phonecalls and calls you back if the appropriate person isn't available, there is a god. My only criticism would be of the referencing agency D&G use, 'Homeppl'. The terms include that Homeppl can view your balance and all transactions 'on an ongoing basis' - even in meeting anti-money laundering obligations this seems disproportionate, especially for short term lettings.

20KA · 20 January 2020

★★★★★ 5/5

Google

Thank you D&G East Putney for your help & assistance. A special thank to Ermal who understood our needs and clinched the deal in a matter of hours. Also the post-deal service provided was outstanding.

Stef · 20 May 2018

★★★★★ 5/5

Google

Douglas and Gordon recently sold our flat. The team were highly professional and diligent in getting everything over the line. From the number of viewings they got through the door to chasing down leads - they were great to work with from beginning to end. Highly recommended.

Laura · 24 April 2020

★★★★★ 5/5

Google

My husband and I are delighted with your agent, Ella Coates. She is a charming young lady who knows her job in which she's extremely efficient. It's a pleasure to deal with her.PositiveResponsiveness, Professionalism

Isabel · 25 August 2022

★★★★★ 5/5

Google

Honestly what a life line Luke, from Douglas and Gordon’s Putney/ Fulham, has been! Luke has listened to my endless conversations, questions and difficulties that arose, both via the phone and in person. Suffering it all with a smile, positive attitude and determination- nothing was ever too much and so approachable! It’s been a tough few weeks, but they’ve made it a lot easier to find trust in an agent, offering their superior attention to detail and overall service. Many thanks everyone!

Harriet · 4 September 2019

★★★★★ 5/5

Google

Jack and the team are always super friendly and approachable. They have been great for our property search. My favourite estate agents in Putney!

Zara · 16 September 2021

★★★★★ 5/5

Google

Top quality service, Harry and Sara who i dealt with couldn’t of been anymore professional and understanding. Would highly recommend.

Phillip · 12 October 2023

★★★★★ 5/5

Google

Once again, D and G were superb in their search to help us find a property. In particular Sophie Thompson was prompt, considerate and expert in her selection. Thank you!

Huw · 4 September 2019

★★★★★ 5/5

Google

Luke has been very helpful and friendly in our search for a property to rent. Always providing us with good options in our range! Been a pleasure so far! :)

Shaun · 4 September 2019

★★★★★ 5/5

Google

Tash Carolides was a true professional, delivered great customer service, always replied immediately to any of my many queries and made the whole process smooth and enjoyable. Thank you Tash!!

Tom · 29 July 2019

★★★★★ 5/5

Google

I can't recommend Hattie Young and Verity Wakley enough. They helped me sell and buy a property in Putney and were so easy to work with! Super proactive and diligent

Jigisha · 29 July 2019

★★★★★ 5/5

Google

Dealt with Sophie Allin - she was great, understood exactly what I needed from the get go and was very pleasant to deal with! Thank you very much Sophie

Flora · 7 December 2019

★★★★★ 5/5

Google

I recently purchased a property that Tom Mayer had listed as the seller's agent. Even though he was not my agent, he was always available to answer my questions and went above and beyond to get this deal done.

Parisa · 18 July 2021

★★★★★ 5/5

Google

Fantastic service from Elle Fraser who took me under her wing and even gave up her day's leave to show me around various properties. A total gem. Thks again Elle

Spotty · 12 October 2022

★★★★★ 5/5

Google

Ella helped me with my sale and purchase, the whole process was done professionally and all communication was responsive from D&G Putney. I can recommend D&G and thanks again to Ella and all in the Putney office for their hard work.

Ross · 12 January 2021

★★★★★ 1/5

Google

We were looking to rent a flat and found Douglas & Gordon online. We put in an offer but never heard anything back! Not even an email to acknowledge or let us know what happened... We arranged two viewings for 2 flats in the same building with Eleanor D. (Ellie) and I expressed interest; She said that she'll give me a call once she speaks to the property manager. The next day I emailed her with an offer and all the details we discussed and later on chased with a phone call to make sure she received it. She had received it and said will email me back shortly... It's been two weeks and still no contact/ reply from her what so ever and not returning my call! I find it highly unprofessional and rude really! Will never use them again and would definitely not recommend to anyone.

S · 26 August 2017

★★★★★ 5/5

Google

As a first time buyer, I came in with very little idea of what I was doing and what the process was... I was lucky enough to work with Tash Carolides who was incredibly helpful and friendly throughout the process, as well as showing me relevant properties and listening to my exact needs and wants! Thank you ever so much for all your help and I would urge other buyers (or sellers) to reach out to her!

Richard · 29 July 2019

★★★★★ 5/5

Google

Excellent service . We dealt with Hattie Young who was very knowledgable and thorough, would highly recommend giving her a call if you’re looking in the area .

Harry · 11 October 2019

★★★★★ 5/5

Google

My wife and I were very impressed by Douglas & Gordon. I would highly recommend Hattie Young for her excellent and very helpful advice on our recent purchase.

Peter · 4 October 2019

★★★★★ 5/5

Google

Huge thank you to Luke who helped us find our new flat. Would really recommend anyone to get in touch with him. He was the best, so helpful.

Alex · 4 October 2019

★★★★★ 5/5

Google

Douglas and Gordon were superb at managing the rental of my property. They found a great tenant and dealt with all the paperwork surrounding the rental. All queries were answered quickly and helpfully thanks to both Sophie's who managed this process for me.

Angela · 8 February 2020

★★★★★ 5/5

Google

Great experience, really welcoming and helpful. Highly recommend, Sophie made such an effort to find us a property and made us feel like we we're in good hands.

Jorden · 4 September 2019

★★★★★ 4/5

Google

Lydia Straughan at D&G was an absolute delight to work with. Not too pushy when we were looking to rent and fast moving when we decided to go with the flat we had viewed. The processes in place were well thought out, and easy to follow. The fees in comparison to other agents are pretty good and everyone in the office very helpful. We now have Leah Oaker as our property manager, and having only moved in 3 days ago, she has been extremely helpful, friendly and quick to respond to issues that we have had. Highly recommend D&G.

Jessica · 27 August 2015

★★★★★ 5/5

Google

Throughout our property search, Douglas & Gordon, and in particular Luke Thatcher, were thorough and extremely helpful in assisting us find the perfect property for our needs.

Nathan · 4 October 2019