Trusted Agent profile · London
★★★★★
585 reviews across 1 platform
190 Upper Richmond Road, Putney, London, SW15 2SH
Part of Douglas and Gordon, see every office.
Douglas and Gordon's office in London, at 190 Upper Richmond Road, is rated 4.9 out of 5 across 585 reviews on 1 platform, including 585 Google reviews rated 4.9.
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Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleSophie from D&G was amazing in finding us in a great property and a huge help throughout the whole process. She was friendly, always available when you needed her, and when we ran into problems she did everything in her power to help quickly and efficiently. I would recommend her to anyone looking for a new home.
That is lovely to hear! Many thanks and best wishes from all of us at D&G
5/5
GoogleThank you very much to Isabella for showing us round a couple of flats. She was really professional, helpful, friendly and quick to respond to our email and phone enquiries. It must be a challenge to show people round small flats when the tenants are in, but she did it perfectly!
Hi Lucy, a huge thanks for writing this review. We are so glad to hear that you had a good experience working with Isabella, and that she was able to show you a range of properties. Best wishes from the Douglas & Gordon team in East Putney
5/5
GoogleI've been working with Isabella on finding a rental apartment. I walked into the office on a Saturday and by Monday she had lined up several apartments for me to see. She is professional, flexible and most importantly listens and does not waste your time in showing apartments far outside of your criteria.
Dear Christian, we are so pleased to hear this! Best wishes from everyone at D&G
5/5
GoogleFantastic service from Oliver at the East Putney Branch. Oliver was extremely helpful and kept us informed throughout the rental process. I would definitely recommend Douglas and Gordon East Putney to anyone flat hunting in the area. Thank you again!
5/5
GoogleSophie is very professional and kind. Recommended.
Many thanks for your recommendation - we really appreciate it! Best wishes from everyone at D&G
5/5
GoogleWe found Sophie Allin extremely efficient with a very pleasant personality which enabled her to put prospective tenants at ease. She conducted several viewings at our property, coming after office hours to fit in with our schedule and securing the best agreement for us. It was a pleasure dealing with her. Paul and Guillemette Hayball
Dear Paul and Guillemette, this is brilliant to read! Many thanks and best wishes from everyone at D&G
5/5
GoogleI would like to thank Tom Mayes at Douglas&Gordon for his professional, efficient, and friendly way he was dealing with the sale of my property. I would highly recommend this estate agent.
5/5
GoogleSophie Allin was friendly and so helpful. Very easy going and knowledgeable on the properties that she had to show me. She stayed within my budget and didn't push or show me properties that would've been beyond my means.
5/5
GoogleI enquired for some guidance on properties in the area, as a first time buyer I was finding the whole process daunting. After poor experiences with other estate agents I was pleasantly surprised by the reassurance, guidance and advice I received from this branch. Would definitely be using these guys again.
Dear Josie, we are so happy to hear this! We love that we were able to make your first time home purchase a successful one! Best wishes from everyone at Douglas & Gordon
5/5
GoogleElla at Douglas And Gordon was absolutely AMAZING! She was incredibly professional and personable throughout. It seems she has a little black book when it comes to clients, resulting in an asking price offer within days! We left having felt like we made a new friend.PositiveResponsiveness, Professionalism
Dear Mitchell, that is fantastic to hear! Thank you so much for your lovely recommendation of Ella! We look forward to seeing you again soon. Best wishes from everyone at Douglas & Gordon
5/5
GoogleHattie from Douglas&Gordon in East Putney helped us with our property search. She was always very professional and never pushy. She organised some fab property viewings which matched our search and always went that extra mile. Her communication with us was always fast and efficient. Thank you for all of your help Hattie!
Dear Selina, this is wonderful to hear! Many thanks for taking the time to write this review - we really appreciate it. Best wishes from everyone at D&G
5/5
GoogleAlthough I didn't find what I was looking for I've found instead very kind, friendly and skilled people at Douglas & Gordon, especially Oliver who helped me a lot through the process. I would absolutely recommend this agency.
5/5
GoogleJames Hastings dealt with our sale, very happy and he moved it through at a good speed. He worked well on developing the relationship with the buyer and was good with the negotiations.
Hi B James, we really appreciate your recommendation! Our team loved working with you, and we wish you all the best for the future. Please don’t hesitate to get in touch if you ever need anything!
3/5
GoogleAmy has provided a strong and professional approach during my recent search. D&G have good properties to offer and she has been brilliant so far. Although I have yet to find a property i have every confidence she will be able to assist in some way.
Dear Zara, that's great to hear! We really appreciate your recommendation of Amy. Best wishes from everyone at Douglas&Gordon
5/5
GoogleA brilliant and seamless experience from start to end. Nick (and team), were open, honest and great with communication. Regular updates on viewings, advice around feedback and ultimately getting the right people through the property. I would strongly recommend!
Hi Ben Erskine-Hill, thanks for writing this amazing review! We're so pleased to hear you've been so impressed, and we look forward to working with you in the future. Best wishes from Douglas & Gordon Estate Agents East Putney
5/5
GoogleVery positive experience with Jake Stewart (Putney). He was reassuring, knowledgeable about every property and went out of his way to accommodate my schedule. He also followed up on any queries I had promptly. As a first time buyer, I particularly appreciated the low-pressure approach too.
Hi Mike, a huge thank you for writing this lovely review. We couldn't agree more - Jake is a superstar and we're so pleased to hear you've had a great experience working with him. Best wishes from the Douglas & Gordon team in East Putney
5/5
GoogleJames Hastings arranged a great evening of viewings, bespoke to the requirements I gave him. He was professional, knowledgeable and consultative so I look forward to trusting him throughout my buying journey.
Hi Zoe Lafferty, we love 5-star reviews, thank you so much for taking the time to leave this message! You were a pleasure to work with. All the best from Douglas & Gordon Estate Agents East Putney
1/5
GoogleIncompetent coordination between the Douglas & Gordon offices ensured I missed out on the property I wanted. Bradley and colleagues seemed to think I'd be interested in places already taken! Poor customer service and a waste of time. Definitely wouldn't recommend using this team!
Hi James, we are very sorry to hear this. Rest assured we will be following up and looking into what happened. Please email your contact details to contact@dng.co.uk so we can follow up with you directly. In the meantime, please accept our best wishes.
5/5
GoogleHighly recommend Douglas & Gordon East Putney. I have yet to find a property but the selection I have viewed with them have been fantastic. The staff have been really helpful and friendly and I look forward to continuing my search with them. Thanks guys!
Hi Abbie a big thank you for writing this review. We are thrilled to hear you had a fantastic experience working with our team. Best of luck with the search. Best wishes from the Douglas & Gordon team in East Putney
5/5
GoogleI had an amazing experience renting my flat through D&G. Always on hand to help and were the only agent who showed us properties we were actually looking for (3 beds instead of 2 and a half beds!) Cant thank them enough, such a lovely team.
Dear Lily, we are so happy to hear this! Thank you very much for your recommendation of the team. Best wishes from everyone at Douglas&Gordon
5/5
GoogleHonestly what a life line Luke, from Douglas and Gordon’s Putney/ Fulham, has been! Luke has listened to my endless conversations, questions and difficulties that arose, both via the phone and in person. Suffering it all with a smile, positive attitude and determination- nothing was ever too much and so approachable! It’s been a tough few weeks, but they’ve made it a lot easier to find trust in an agent, offering their superior attention to detail and overall service. Many thanks everyone!
5/5
GoogleFaith, Ben, Verity & Toby were all exceptional - very friendly, accommodating & honest. Always felt they had your interests on the agenda & weren't overly pushy like other estate agents in the area.
5/5
GoogleHattie at D&G in East Putney recently sold our house. She was a pleasure to work with and went the extra mile to make sure everyone’s needs were met. We were really impressed with her exceptional level of service and would highly recommend this firm for a stress free sale!
Thanks again Alice! We'll be sure to heap praise upon Hattie too. All the best from everyone at D&G
5/5
GoogleWe were impressed by the service provided by D&G. Hattie was great at keeping us up to date with how our sale was progressing and we were satisfied by the price she achieved.
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Tell us what you need and we'll put you in touch. Douglas and Gordon hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
