Trusted Agent profile · London
★★★★★
753 reviews across 1 platform
127 Lower Richmond Road, Putney, London, SW15 1EZ
Part of Douglas and Gordon, see every office.
Douglas and Gordon's office in London, at 127 Lower Richmond Road, is rated 5.0 out of 5 across 753 reviews on 1 platform, including 753 Google reviews rated 5.0. It won Platinum in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for Douglas and Gordon, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleHUGE thank you to James H at Putney West! I really appreciate all the time and effort you have put into helping me search for a property. Your knowledge and enthusiasm was super appreciated and made the experience less intense for sure. Thank you again :)
Hi Lynette, thank you for writing this lovely review for James. We really appreciate the feedback. Best wishes from the Douglas&Gordon team in West Putney
5/5
GoogleAmazing people. They found my perfect house and guided me through the whole process with competence and professionalism. John has been super available and explained everything clearly, transforming a stressful time in an easy task. Thank you very much everyonePositiveResponsiveness, Professionalism
Hi there, a big thank you for taking the time to leave this 5-star review, as well as your recommendation of John. We are thrilled to hear he went the extra mile to help you, and that you found your perfect house. Best wishes from the Douglas & Gordon team in West Putney
5/5
GoogleA big thank you to James Hastings of D&G for all his help in showing us properties at a short notice. He is very professional and made the whole experience of searching for the right home a lot less stressful.PositiveResponsiveness, Professionalism
Hi Isabel, thanks for writing this lovely review, and for your recommendation of James. Best wishes from the Douglas & Gordon team in West Putney
5/5
GoogleMy experience with D&G has been really great. I've found them really honest and helpful, always going above and beyond to answer questions quickly. Lavinia has been especially great, since meeting her in (i think) the first week she started …
Hi Ailsa Higgs, thanks so much for writing this review. We're so pleased to hear you had a great experience working with our team. Best wishes from Douglas & Gordon Estate Agents West Putney
5/5
GoogleDouglas and Gordon West Putney certainly deserve the 5 star rating and in particular James Hastings who should be nominated for Agent Of The Year if there is such an award. After a different local estate agency let us down, James and the …
Hi Joby Day, a big thank you for taking the time to leave this 5-star review, we really appreciate it. Best wishes from Douglas & Gordon Estate Agents West Putney
5/5
GoogleJames was a very helpful and proactive part of the viewing and then buying process. Through a difficult and stressful situation he was always trying to help and make it work for both parties. Always appreciated the effort put in.PositiveResponsiveness, Quality, Professionalism
Hi Jake, thanks for writing this lovely review, and for your recommendation of James. Best wishes from the Douglas & Gordon team in West Putney
5/5
GoogleJake Sadler was superbly professional. Without bias, he discussed properties merits and was very knowledgable about the market and trends. Very focused on working hard to promote the properties but very linked to the buyer needs. Well done Jake.PositiveResponsiveness, Quality, Professionalism, Value
Hi Rowland, thanks so much for writing this review. We're so pleased to hear you had a great experience working with Jake. Best wishes from the Douglas & Gordon team in West Putney
5/5
GoogleI highly recommend this estate agent. The experience stood out from others as I found the team to be particularly friendly and helpful, especially James, who really understood what I was looking for and bent over backwards to find suitable properties and fit in evening viewings.PositiveResponsiveness, Quality, Professionalism
Dear Charlotte, thank you for taking the time to write this! We really appreciate your recommendation of James and the team. Best wishes from everyone at Douglas&Gordon
5/5
GoogleJames has been very helpful in finding us a place to buy. Buying a house feels like a big step and we’ve been unsure for a while but James helps in driving clarity of what’s most important and helps identify the right place that suits your needs.
Hi Chinju, a big thank you for taking the time to leave this 5-star review, as well as your recommendation of James. We're thrilled to hear that James was able to identify the best place for your needs. Best wishes from the Douglas & Gordon team in West Putney
5/5
GoogleI worked with Sian-Louise and found her to be outstanding. She was efficient, always showed me appropriate properties, did not bombard me with hundreds of emails. I think she is a great asset to the D&G team. She was good fun, clearly enjoyed her job as well as being very good at it.
Dear Alasdair, she's great, isn't she! Many thanks for taking the time to write - it is greatly appreciated. Best wishes from all of us at D&G
5/5
GoogleAmy was great at helping us find our property. The first flat we looked at we loved and decided to put in a quick offer on the property. Since accepting our offer, the D&G team have been quick to respond to all queries.
Hi Cathia Cumming, thanks for writing this amazing review! We're so pleased to hear you've been so impressed, and we look forward to working with you in the future. Best wishes from Douglas & Gordon Estate Agents West Putney
5/5
GoogleThank you to Amy from D&G who helped me with the search for a new property, she was very helpful and gave advise to help with my search. Would very much recommend D&G to anyone who’s looking to buy or sell.PositiveResponsiveness
Hi Daniel, a big thank you for taking the time to leave this 5-star review as well as your recommendation of Amy, we really appreciate it. Best wishes from the Douglas & Gordon team in West Putney
5/5
GoogleWe have been searching for a house for four months now and Amy has been fantastic, constantly communicating with us about new properties which have come onto the market and helping us navigate every step of the house hunting process.PositiveResponsiveness, Professionalism
Hi Cameron, thanks so much for taking the time to write this recommendation. We are so glad you had a wonderful interaction with Amy, and look forward to continue working together! Best wishes from Douglas & Gordon in West Putney
5/5
GoogleJames was one of the first estate agents we saw on our hunt for our first house. He was completely professional and completely got what we were looking for. He was a great advisor throughout the process and someone I'd love to work with again.PositiveResponsiveness, Quality, Professionalism
Hi Aileen, a big thank you for writing this review. James and the team would love to work with you again too! Best wishes from us all in the Douglas&Gordon West Putney office
5/5
GoogleJames was excellent on my search to find the right property. Always responded quickly to any questions and really listened to what I was looking for. Would recommend to anyone I know looking for a place in Putney.PositiveResponsiveness, Quality, Professionalism
Hi Sophie, a big thank you for taking the time to leave this 5-star review, as well as your recommendation of James. Best wishes from the Douglas & Gordon team in West Putney
5/5
GoogleSuzi and her team were a great help in finding and sending us options for flats to rent in Putney. Really nice to chat with each of the guys as new opportunities came our way - would definitely use Douglas and Gordon again.
Hi Flavia, thanks so much for writing this review. We're so pleased to hear you had a great experience working with Suzi. Best wishes from the Douglas & Gordon team in West Putney
5/5
GoogleSuzi Holland was great! She was so helpful and sharp in understanding my needs and wants. She was delightful and professional to deal with, and her manager John was also excellent in moving things on when they got sticky. Great team, big thanks.PositiveResponsiveness, Quality, Professionalism
Hi Caroline, thanks so much for leaving this wonderful review. We are delighted to hear you had a great experience working with Suzi and John. Best wishes from the Douglas & Gordon team in West Putney
5/5
GoogleDouglas & Gordon helped my partner and I secure our first property. Lavinia was kind, calm and transparent throughout the process. She followed up on details promptly and delegated to colleagues when appropriate. Lavinia also kept us …
Hi Dexter Penn, a big thank you for taking the time to leave this 5-star review, as well as your recommendation. Best wishes from Douglas & Gordon Estate Agents West Putney
5/5
GoogleJames from Douglas & Gordon was extremely helpful in assisting with my search, always going above and beyond. He took the time initially to understand my search requirement so that he could recommend the most relevant properties. We had a fantastic viewing of a 1 bed on Lower Richmond Rd. , where he answered all my questions right there and then. Even when I had an offer accepted with another agent he continued to help by recommending a solicitor. Not all heroes wear capes!
Hi Andrew Whitbread, a big thank you for taking the time to leave this 5-star review, we really appreciate it. Best wishes from Douglas & Gordon Estate Agents West Putney
5/5
GoogleD&G have just sold our flat, and they were class throughout. We had so many viewings from before it even went on the market, and from that, we got multiple offers at, or above, the asking price. Whilst encountering various issues in the chain, James managed the process incredibly well, keeping everyone informed every step of the way, but more importantly being proactive and pressuring those up the chain when needed. Without James looking after us and our buyers, there's no doubt this wouldn't have happened. Cheers.
Hi Robert Oliver, a big thank you for taking the time to leave this 5-star review, as well as your recommendation. Best wishes from Douglas & Gordon Estate Agents West Putney
5/5
GoogleJames has been incredibly helpful and supportive throughout the process of purchasing my first home. We’re not quite there yet but I don’t doubt with his assistance we’ll complete in no time!
Hi Zach Robbins, a big thank you for taking the time to leave this 5-star review, we really appreciate it. Best wishes from Douglas & Gordon Estate Agents West Putney
5/5
GoogleLavinia is a pleasure to be around when viewing properties. Very friendly, bubbly, knowledgeable and 100% there for the customers wants. Gives D&G a great reputation. Thanks so much. Bye for now.
Hi Mel Campbell, thanks so much for taking the time to write this recommendation. We are so glad you had a wonderful interaction with our team, and look forward to working with you in the future! Best wishes from Douglas & Gordon Estate Agents West Putney
5/5
GoogleWe bought a flat through D&G and the service from James Hasting and the team was excellent from start to finish. James was a star; responsive, friendly and professional, even when things got complicated, he managed to make it happen in time.
Hi Maria, thank you so much for taking the time to write this review, and for recommending James. Congratulations on finding your dream flat! Best wishes from Douglas & Gordon in West Putney
5/5
GoogleI purchased a property on which James H was acting for seller and I couldn't recommend him/D&G highly enough. James was proactive, professional, knowledgeable and a pleasure to deal with; I wouldn't hesitate to work with him on any future transactions. Thanks!
Hi John, a big thank you for taking the time to leave this 5-star review, as well as your recommendation of James. Best wishes from the Douglas & Gordon team in West Putney
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Douglas and Gordon, London won Platinum.
