Trusted Agent profile · London
★★★★★
1,969 reviews across 3 platforms
1 Central Parade, Hoe Street, Walthamstow, London, E17 4RT
Douglas Allen's office in London, at 1 Central Parade, is rated 4.7 out of 5 across 1,969 reviews on three platforms, including 216 Google reviews rated 4.9. It won Trusted Agent in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for Douglas Allen, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotMany thanks to Mr Syed
I met Mr Syed a few months ago. I bought my first house with his help. From start to finish highly professional and approachable. He kept me informed every step of the process. Highly recommend. Will use again in future.
1/5
TrustpilotUnprofessional
Unfortunately Douglas Allen seem incapable of carrying out simple instructions. They acted in a totally unprofessional manner. I certainly would not recommend their services.
We were very concerned to read your comments Mrs Head and have looked into what has prompted them. We can see that our marketing report was not dealt with as you had requested and apologise most sincerely for this error. Please be assured that this is not the excellent customer experience we aim to provide and we will raise this as a training issue with the staff concerned. Thank you kindly for bringing this to our attention.
5/5
TrustpilotTanya - Sales Progressor
Tanya - Sales Progressor at DA Excellent - so helpful, friendly and professional. Brilliant at getting the job done, would highly recommend!
Dear Hayley,Thank you for your kind comments regarding our Sales Progressor Tanya, she will be chuffed with your recognition and delighted she was able to help with your move.Kind regards,Jon Holden - Managing Director
5/5
Googleif you are looking for a property or first time buyer should look for Aliesha Bennett she's been amazing throughout my search and a pure asset to the branch.
5/5
TrustpilotHelpful sales representative
We had a booking with Jordan a couple of weeks ago. He was helpful, informative and professional. Would recommend his services to others.
Dear Amir,Thank you very much for your 5 Star review and for mentioning Jordan at our Chigwell office, we look forward to continuing helping you at every stage of the transaction.Kind regards,Jon Holden - Managing Director, Douglas Allen
5/5
TrustpilotBig thank you for Tina. I used Douglas and Allen for my sell…
Big thank you for Tina. I used Douglas and Allen for my sell and buy dealings mostly with Tina. I was always updated with information regarding conveyancing process from the beginning to the end. Very fast in decision making and responded quickly.
5/5
TrustpilotProfessional friendly service from …
Professional friendly service from start to finish. I have bought and sold through them now and both times have been a breeze.
Dear Mr Boshell,Many thanks for your kind words and 5 Star review, it's great to hear of a returning customer and thank you for your custom.Kind regards,Jon Holden - Managing Director - Douglas Allen
5/5
TrustpilotGreat service from all agents but …
Great service from all agents but special praise for Max. He went above and beyond to provide fantastic customer care. Thank you
Dear Karen,Thank you very much for your 5 Star rating of our Woodford Green office and for singling out Max for special mention. Max has just started his career at Douglas Allen and I am pleased that his great work ethic and professionalism and his training so far are noticeable already.Kind regards,Jon Holden - Managing Director, Douglas Allen
5/5
TrustpilotSo far we have received a very good service from Douglas Allen
It is only the early stages of our house sale, but so far we have received a very good service from Douglas Allen.
Dear Mr & Mrs S,Thank you for commenting on your 1st impressions of Douglas Allen. I hope you will find good reason to comment favourably on your whole experience of using Douglas Allen, if not please do not hesitate to contact me personally to let me know why.Regards, Jon Holden, Managing Director, Douglas Allen
5/5
TrustpilotExcellent service and understanding…
Excellent service and understanding even when we had to pull the transaction after significant work on the Douglas Allen side.
Dear Jason,Sorry to hear the transaction wasn't successful, we would be happy to help you again in the future. In the meantime thank you for your 5 Star review.Kind regards,Jon Holden - Managing Director
5/5
TrustpilotWe received a thoroughly professional…
We received a thoroughly professional service on a tricky sale. Maria and Justin couldn't be more helpful. Too service
Dear Mr Needham,Thank you very much for your 5 Star review regarding our Walthamstow office, Maria and her team will be delighted they were of such help.Kind regards,Jon Holden- Managing Director, Douglas Allen
5/5
TrustpilotWell Done Douglas Allen for a great …
Well Done Douglas Allen for a great service, also outstanding work from Our Agent Max terrific job Max thanks once again
Hi, Thank you for you 5 star review regarding the GREAT SERVICE that you received from Max in my Ilford office along with the rest of the team.Our aim is to offer a Premium service every time.Thanks againRob wadeAssociate Operations Dorector
5/5
TrustpilotSimple and speedy communication …
Simple and speedy communication throughout the whole process. Any delays we were kept informed of and explained what was going on
Dear Ms Lovell,Thank you very much for your 5 Star review, I'm glad our services and staff helped in your moving process.Regards,Jon Holden - Managing Director, Douglas Allen
5/5
TrustpilotI’ve liked the service and treatment… of Abbie Wilson & Chloe Costa
I’ve liked the service and treatment I’ve received. Abbie Wilson & Chloe Costa have been really helpful and welcoming.
Dear Kwasi,thank you for posting your 5 star review regarding Abbie in the Basildon Branch.I am please to see that the service you received has helpful and welcoming.thanks againRob wadeAssociate Operations Director
5/5
TrustpilotTotally professional
Everything since day one has been explained simply and in detail. Communication has been exemplary. Everything so far has been stress less.
Dear Mr & Mrs Mawson,I am really glad to hear that our efforts have been to your satisfaction. We recognise how stressful a time moving home can be and we truly set out to make it as pleasant an experience as possible, after all, moving home should be an event to savour!Kind regards,Jon Holden - Managing Director, Douglas Allen
4/5
TrustpilotOnly just on the market!
Great service to date, quick and efficient, with very friendly and professional staff. Looking forward to open day and being under offer!!
Dear Mr & Mrs Webb,Thank you so much for your positive feedback, it really means a lot.I hope the Open House goes really well and results in the sale you are hoping for - I'm sure it will!RegardsJon Holden - Managing Director, Douglas Allen
5/5
TrustpilotSales Process / Experience
We found Gill Mills, our local Senior Branch Partner patient & helpful at all times. Her Professionalism shines through at all times.
Thank you very much for your kind words regarding our Billericay Senior Branch Partner, Gill Mills. Gill takes enormous pride in her responsibilities and she will be delighted that this has been recognised.Regards,Jon Holden, Managing Director, Douglas Allen
5/5
TrustpilotWe have been searching for a property…
We have been searching for a property for a while now and Jake at the Chingford Douglas Allen branch has been pro actively putting forward homes that meet our criteria. We would recommend working with Jake directly.
5/5
TrustpilotBrilliant service
Brilliant service, very helpful and kept me in the loop with the status of the purchase of my new home.
Dear ECI am pleased you had a brilliant service and found our staff to be very helpfulAll the best in your new homeKind regardsPaul Ingleton - Associate Operations Director
5/5
TrustpilotFantastic
Jordan excelled himself in every way possible, the most professional, friendly manner we have seen in a long time. Would recommend!
Karen, Thank you for taking the time to add your comments on Jordan of the Chigwell Office. I am pleased to read that he delivered the level of service that as a company we strive to achieve on every occasion. I will pass our your comments to Jordan which I am sure will spur him on the deliver this service to all clients moving forward. If Jordan or any of our staff can offer you any further assistance then please do not hesitate to contact us.Kind regardsPaul IngletonAssociate Operation Director
5/5
TrustpilotVery friendly and helpful staff
Early days yet, but so far excellent service, very friendly staff, I would recommend to family and friends.
Dear D Staples,Thank you very much for your 5 Star review, I'm glad to hear things are progressing well.Kind regards,Jon Holden - Managing Director
5/5
Trustpilot2 thumbs up
I had a great experience with Douglas Allen , specifically Andrew Bilby at the 160 High Street North East Ham office
Dear Mr Davies,Thank you very much for your 5 Star assessment of our East Ham office and our Sales Progressor there Andrew Bilby, I am glad they were of such help to you.Regards,Jon Holden - Managing Director, Douglas Allen
5/5
TrustpilotExperience of selling has been made so easy
Everyone involved in the selling of my property has been so helpful and I would have no reservations recommending Douglas Allen.
Dear Mrs Kaye,Thank you very much for your kind words.Regards,Jon Holden - Managing Director, Douglas Allen
5/5
TrustpilotStuart and Spencer looked after me from…
Stuart and Spencer looked after me from start t finish.I would have no problem using Douglas Allen again
Dear David, I will pass on your feedback to Stuart and Spencer and we look forward to helping you again as soon as you are ready.Kind regardsPaul Ingleton - Associate Operations Director
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Douglas Allen's London office has 1,969 reviews across three platforms: 216 on Google, 2 on Yell (across the whole business), 1,751 on Trustpilot (across the whole business).
Douglas Allen London is rated 4.7 out of 5 across all 1,969 reviews, and 4.9 out of 5 on Google from 216 reviews.
Yes. In The Trusted Agent 2026 awards: Douglas Allen, London won Trusted Agent.
Douglas Allen London, 1 Central Parade, Hoe Street, Walthamstow, London, E17 4RT.
