Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleWe had an appointment on a Saturday evening and these guys never turned up and didn't notify us either. It was a freezing cold evening and we ended up standing in front the property for 20' and they didn't show up. I will never use them ever again. Shoddy
Ioannis · 13 June 2019
Agent replied · 11 June 2024
Dear Ioannis
Thank you for taking the time to provide us with your feedback and we are disappointed that you have not been happy with your recent experience. It had been arranged for a family member of the seller to meet you at the property and to show you around however please accept our most sincere apologies if they were not there when you arrived. Whilst this was outside of our control, we fully appreciate the inconvenience that it would have caused you and are sorry that you were unable to view the property.
If you would like to discuss your experience in more detail or if there is anything else that we can assist you with, please do not hesitate to contact our Customer Relations department on 01702 540802. Thank you.
Kind regards
Douglas Allen
★★★★★ 5/5
TrustpilotFirst class service
Excellent customer service. From highlighting the property for us to showing the property to us. Spencer provided extremely personal service by finding our requirements and identifying a perfect property for us. Arranged a viewing within 15 minutes with Ben at the property. Both Ben and Spencer a credit to your team.
Bhavesh · 6 February 2018
Agent replied · 19 June 2024
Dear Mr Patel.Thank you for taking the time to send in your 5 star review regarding Ben and Spencer in the Brentwood office.Our aim is to "Help our customers achieve their dream move" , this can be done in many ways including offering a personal service.I hope you will be happy in your new home .Rob WadeAssociate Operations Director
★★★★★ 5/5
Trustpilotexcellent service from start to end....
Daniel, Simon Michelle, all have been very helpful from finding the right property to the actual completion.
we were in a bit of a hurry, I seriously think, we couldn`t have bought our house without these guy`s great help.
Not forget the financial advisor Saif and Geniene from admin...
Thank you all.
Semih · 12 April 2016
Agent replied · 19 June 2024
Dear Semih,Many thanks for your 5 Star review of our Loughton office, all the staff you mention will be delighted that you have recognised them in this way.Simon and his team take immense pride in providing a noticeably high level of customer care and attention and I am very happy you have been the beneficiary of this.On behalf of our whole team I wish you many years of happiness in your new home.Regards,Jon Holden - Managing Director, Douglas Allen
★★★★★ 5/5
TrustpilotGood sale experience!
I have found that Jessica, Kaitlyn and James work really well together as a team to help with the whole process from sale to completion. They keep you informed and have good knowledge of what is going on in the area.
Amar · 26 August 2021
Agent replied · 19 June 2024
Thank you for taking the time to leave a review. Best wishes,Douglas Allen
★★★★★ 5/5
TrustpilotGreat service from Woodford
Great service from Woodford. Steve was brilliant throughout and was always on hand to help. Thanks for everything
Matt · 17 August 2022
★★★★★ 5/5
TrustpilotFROM THE MARKETING TO THE ACTUAL SALE …
FROM THE MARKETING TO THE ACTUAL SALE OF MY PROPERTY I HAVE RECEIVED AN EXCELLENT SERVICE. MY HATS OFF TO ALL AT EAST HAM BRANCH. SPECIALLY TO NATASHA, HASSAN, ANDREW & MAUREEN. PLEASURE WILL BE ALL MINE TO RECOMMEND DOUGLAS ALLEN EAST HAM BRANCH TO ANY ONE CONTEMPLATING SELLING THEIR PROPERTY.
Lee · 30 June 2017
Agent replied · 19 June 2024
Hi Lee,Thank you for your kind comments regarding your recent dealings with the East Ham branch. I will pass on your comments to Natasha, Maureen, Hasan and Andrew.Thanks againRob wadeAssociate Operations Director
★★★★★ 5/5
TrustpilotIf i try to say something wrong about …
If i try to say something wrong about them i can`t.... they helped me out to rent a house. i can give the 5 stars to the new young lady who struggle to do the papers and payment etc etc she was funny at the end all was. Perfect Just Me
Adrian · 17 June 2017
Agent replied · 19 June 2024
Adrian, Thank you for taking the time to add your thoughts and for understanding that Abbie is new to the role and allowing her to finalise the paperwork. I am sure you will enjoy your time in your new home when you are ready to move on, please let us know and we will be more than happy to help you again. Kind regardsPaul IngletonAssociate Operation Director
★★★★★ 1/5
TrustpilotChadwell heath branch promised…
Chadwell heath branch promised everything, delivered nothing!! Told me how my property was sought after! Auction deal was best. 60 wasted days!! Then told three weeks notice Is needed. Just false promises, very lazy leadership. Wasted 81 days!!! Don’t give them your business. Time wasters.
Helene · 28 August 2020
Agent replied · 19 June 2024
Dear HeleneThank you for taking the time to provide us with details of your experience and we are very sorry that you feel this way. Whilst our staff try hard to establish the properties that they believe will be most suitable for this process, it is impossible to guarantee interest levels. We are sorry to learn that your property did not receive the interest that was initially anticipated and we can fully appreciate the disappointment that you would have felt. It is always our aim to successfully agree a sale which benefits all parties and we regret that we were unable to do so on this occasion.Should you wish to discuss your concerns in more detail then please do not hesitate to contact our Customer Relations department on 01702 540802 or customer.relations@arunestates.co.uk and a member of the team would be happy to help you further. Kind regardsDouglas Allen
★★★★★ 5/5
TrustpilotI appreciated working with Douglas Allen
Douglas Allen treated me with respect and professionalism. I was helped pretty much by everyone, but I dealt specifically with Ray and Janine. They were both helpful, polite and professional. I particularly appreciated Janine's efforts and availability when it came to the nitty-gritty of dealing with the conveyancing teams.
Chiara · 26 December 2018
Agent replied · 19 June 2024
Dear Chiara,Thank you very much indeed for your kind words and 5 star review of our Wanstead office including Ray and Janine especially. Thank you very much for choosing Douglas Allen.Kind regards,Jon Holden - Managing Director
★★★★★ 5/5
TrustpilotA huge thank you to Chelsey Baldwin.
This review is to praise the wonderful Chelsey Baldwin.She went above and beyond for us to help speed up the process of my father in law's house sale.She was polite and professional, an absolute gem! A definite asset to the Douglas Allans team.
S · 19 February 2021
Agent replied · 19 June 2024
Thank you for taking the time to leave a review. Best wishes,Douglas Allen
★★★★★ 5/5
GoogleTai was very responsive and helpful throughout our process
Benjamin · 12 June 2023
★★★★★ 5/5
TrustpilotTotally professional and a credit to the industry .
My experience with this group of Douglas Allen was enjoyment and make easy by the staff because of there kindness, there ability to explain themselves to me , and putting my concerns at ease from day one , would recommend this team to my family and freinds, Yours thankfully Michael Sinclair
Michael · 21 July 2016
Agent replied · 19 June 2024
Dear Mr Sinclair,Thank you so much for your kind words and 5 star review, I am delighted that our team were able to help you so much. Please do hesitate to contact us if we can do so again.Kind regards,Jon Holden - Managing Director, Douglas Allen
★★★★★ 5/5
TrustpilotSelling with Steve
Steve and his people have made the sale of my house easy and painless. Always providing the best advice and handling the noise from potential buyers for without me having to get involved. Thank you for all of your help!
Aneet · 26 August 2021
Agent replied · 19 June 2024
Thank you for taking the time to leave a review. Best wishes,Douglas Allen
★★★★★ 5/5
TrustpilotAs first time buyers
As first time buyers, we had lots of contact with multiple estate agents. We could not have wished for better communication and care whilst buying our first property. Douglas Allen Estate Agent and their financial advisors have been fantastic throughout the whole process. Thank you.
Laura · 23 June 2020
Agent replied · 19 June 2024
Hello, Thank you for taking the time to leave a review. Best Wishes, Douglas Allen
★★★★★ 5/5
TrustpilotGreat experience with Douglas Allen East Ham
We had a genuinely positive experience with the team at Douglas Allen East Ham. The process from offer to completion was very smooth and stress free. Natasha who was the agent we dealt with was very helpful and supportive, letting us view the property several times in the process.
Thank you!
Anne · 13 January 2016
Agent replied · 19 June 2024
Dear Ms Harild,Thank you for your 5 Star assessment of our East Ham team and in particular Natasha, I am very pleased they proved of assistance to you.Kind regards,Jon Holden - Managing Director, Douglas Allen
★★★★★ 5/5
TrustpilotMy experience is great
My experience is great. Jodie tricker The lady help me alot to find better house for me. When i stuck in any documentation or anything she help me like a friend. Talking way is polite, good nature ,respected lady, many good this i cant explain. Thanks alot jodie tricker for everything. And thanks alot joana for successfull process.
KULBIR · 30 April 2023
★★★★★ 5/5
TrustpilotGreat Service from the Chadwell Heath Team
The service from the Chadwell Heath team was very smooth and made selling the house incredibly easy. Michelle Hawthorne the Branch Manager took the time to go through all the details with us and made us feel comfortable to sell through her branch.
Pamela · 16 December 2020
Agent replied · 19 June 2024
Hello, Thank you for taking the time to leave a review. Many thanks,Douglas Allen
★★★★★ 5/5
TrustpilotI feel comfortable going with Douglas…
I feel comfortable going with Douglas Allen Estate Agents, they really made my moving house so easy.More grease to their elbow!
FLORENCE · 31 August 2023
Agent replied · 19 June 2024
Hi Florence,Thank you for leaving a review! It's great to hear how positive your experience with our agents has been and how easy they were able to make your move.Best wishes,Douglas Allen.
★★★★★ 5/5
TrustpilotExcellent service from Maria in Walthamstow branch
Excellent service from Maria in the Douglas Allen Walthamstow Branch. Honest advice from the get-go, with good knowledge of the local market, which helped to secure a full asking price offer on the first day of viewings. Feedback and communication has always been timely and comprehensive
Sam · 12 November 2019
Agent replied · 19 June 2024
Hi Sam,Thank you for your 5 star review regarding Maria in the Walthamstow branch, I was pleased to see that you felt her advice was helpful and honest. Great news about selling your home at the asking price early on in your process. I hope you will be moving into you new home shortly.Thanks againRob wadeAssociate Operations Director
★★★★★ 5/5
TrustpilotVery helpful and friendly members of…
Very helpful and friendly members of staff. Was a pleasure to work with them and they were extremely helpful and efficient in helping me purchase my first property. Can't thank them enough and highly recommend! When i sell my place i will definitely be going back to them.
Robbie · 17 August 2018
Agent replied · 19 June 2024
Dear Mr Reddy,Thank you very much for posting your 5 Star review. Buying your 1st property can be a daunting experience and I am very glad that we helped you through this process.On behalf of all of us I wish you many years of happiness in your new home.Kind regards,Jon Holden - Managing Director
★★★★★ 5/5
TrustpilotAbsolutely amazing estate agency to…
Absolutely amazing estate agency to deal with. Thoroughly professional and honest in guiding through the whole process. Special mention about "Shana Jagger " who is very enthusiastic, focusses on the needs of the individual clients and helps in all possible ways.
Dr · 20 March 2021
Agent replied · 19 June 2024
Thank you for taking the time to leave a review. Best wishes,Douglas Allen
★★★★★ 5/5
TrustpilotFrom viewing to completion sarah and…
From viewing to completion sarah and douglas supported us very positively.Apart from couple of occassions where they were hepless, we finally managed to complete the purchase safe and sound.Any query raised, dealt prompltly.Hope to see them again with next purchase for kids.Best of luck to them
Waqar · 27 June 2019
Agent replied · 19 June 2024
Dear Waqar,Many thanks for taking the time to post your 5 Star review regarding the service you received when buying through our Chigwell office.On behalf of the team I wish you much happiness in your new home.Kind regards,Jon Holden - Managing Director, Douglas Allen
★★★★★ 5/5
TrustpilotExcellent service
Excellent service We recently visited the Chadwell Heath office in quest of finding our family home, on arrival we instantly felt welcome, Michelle and Michael gave us plenty of useful advise. They are a credit to Douglas Allen and I will recommend them to friends and family.
Ipek · 27 November 2018
Agent replied · 19 June 2024
Dear Ipek, Thank you for adding your thoughts about the service that you received from our Douglas Allen office. Being able to offer useful advice and making you feel welcome are the key service we would be looking to offer. I will pass on your comments to both staff and hopefully we can offer you a premium service for the future.Kind regardsPaul Ingleton - Associate Operations Director
★★★★★ 5/5
GoogleThank you Anita for your excellent service.
Aaminah · 12 June 2023
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
