Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
Trustpilotexecellent
I went with Douglas Allen for their general interest in me getting the best price for my house.From day one they have been execllent,no.hard sell tactics like a few other estate agents i could name.I had a great team on the case.
Mr · 14 September 2015
Agent replied · 19 June 2024
Dear Mr Soane,It is kind of you to post these comments, thank you very much for your feedback, I am delighted you have given our service a 5 Star rating and have noticed the difference between ourselves and others in terms of achieving the very best price on your behalf, this is something we very much pride ourselves on. Whilst this is an easy claim for an agent to make, we set about actually achieving this for our customers.Thank you very much for entrusting your home with Douglas Allen, I am so glad we were able to repay your faith in us.Regards,Jon Holden - Managing Director, Douglas Allen
★★★★★ 4/5
TrustpilotHouse sale
I thought the Chingford branch were very professional, they took a lot of the work off of me , and kept me updated on progress. I liked the feedback webpage from viewers giving their opinions. I would recommend them.
Steve · 27 December 2018
Agent replied · 19 June 2024
Him Steve ,Thank you for posting your 4 star review regarding the Chingford team . It was pleasing to see that they kept you fully up to date and posted on the progress and the fact you would recommend them. I would like to ask what would have been required to give them a 5 Star review. RegardsRob WadeAssociate Operations Director
★★★★★ 4/5
GoogleThe team persisted patiently and consistently over a long and difficult sale process to help us buy a home that we love. They managed a tricky and stressful process professionally and in a supportive manner.
Claudia · 12 June 2020
Agent replied · 11 June 2024
Hello, Thank you for taking the time to leave a review. Many thanks,
Douglas Allen
★★★★★ 5/5
TrustpilotVery helpful staff
I found the staff at Douglas Allen to be very polite and helpful and were there for me from the beginning of the purchase right through to completion. Would recommend them to anyone wanting to buy a property.
Candidate · 26 January 2019
Agent replied · 19 June 2024
Dear 'Candidate',Many thanks for your 5 Star review and kind words.Regards,Jon Holden - Managing Director
★★★★★ 5/5
TrustpilotParis Hall - Chadwell Heath
Excellent lettings service from Paris Hall at the Chadwell Heath branch. From initial enquiry, through to completion of tenants she has been great. Professional and very knowledgeable. I would not hesitate in recommending her services - thank you very much!
H.Lam · 31 January 2017
Agent replied · 19 June 2024
Dear H Lam, It is very much appreciated that you took the time to add your thoughts on Pairs and Douglas Allen Lettings. It is so important to all our clients that they receive a professional and knowledgeable services especially where Lettings are concerned. This is an area of business that unless managed correctly can cause problems. Having our Customer Property Care centre certainly ensures that we follow through and offer the right advice. We look forward to working with you moving forward and continue to deliver the service that you have already had. Please let all your friends and family know we are here to help when they need us.Kind regardsPaul IngletonAssociate Operation Director
★★★★★ 5/5
TrustpilotIncredibly Professional!!
Incredibly Professional!!Anyone looking to buy or sell a property should contact Jake Cuthbert - Douglas Allen Chingford Branch. A true professional! The level of service he provides is fantastic. He is patient, listens carefully to our requests and only sends properties that match our criteria. Others could learn from his professional and kind manner. Great job!
Hamira · 14 June 2022
★★★★★ 5/5
TrustpilotMy wife and I were shown a property by …
My wife and I were shown a property by Spencer Johnson, he was polite, courteous and very knowledgeable. We would have no hesitation in recommending the company or returning for their help if our plans change in the future.
Neil · 11 August 2017
Agent replied · 19 June 2024
Dear Mr Franklin,It is very kind of you to take the time and trouble to post this 5 Star Review. Spencer has made an extremely impressive start to his career at Douglas Allen and I am sure he will be absolutely delighted that you have recognised him in this way!I hope your home-hunting is going well and please let us know if we can help you in any way.Regards,Jon Holden - Managing Director, Douglas Allen
★★★★★ 5/5
TrustpilotOutstanding!
Cant fault any of the team that have helped me so far! Greg and Caroline have been outstanding with their caring helpful outlook!Nothing is too much bother for them,they are so friendly and couldnt be any more helpful! I know i chose the right team to help me move! Thanks all ! x
Louise · 27 September 2022
★★★★★ 5/5
TrustpilotTop marks for Alex Harding of Douglas…
Top marks for Alex Harding of Douglas Allen we found him to be very helpful, courteous and polite with a good knowledge of the industry we would not hesitate to use Douglas Allen again and would definitely recommend them to our friends and family Stephen and Sue
Steve · 22 April 2023
★★★★★ 4/5
TrustpilotRating
My experience with you has been quite good so far. Your whole staff is quite curtious and aware of what's happening around. They are good with sales tactics. I have to wait to comment more till my sale is complete.
Mr · 1 July 2015
Agent replied · 19 June 2024
Dear Mr & Mrs Misra,I am pleased to hear of your kind comments regarding our staff and feel sure they will do everything they're capable of to keep impressing you until your sale has completed.Kind regards,Jon Holden, Managing Director, Douglas Allen
★★★★★ 5/5
TrustpilotI was really impressed with the service…
I was really impressed with the service I received with Douglas Allen, particularly from Alex. I was always kept up to date with properties that matched my criteria and I appreciated his honest and friendly approach.
Mrs · 8 August 2019
Agent replied · 19 June 2024
Dear Mrs Robinson,Many thanks for taking the time to post your 5 Star review, Alex is very experienced and really listens to understand what his customers requirements are. I hope he helps you find your dream home!Kind regards,Jon Holden - Managing Director , Douglas Allen
★★★★★ 5/5
TrustpilotAmazing service
Hasan at East ham branch is soo professional and very helpful. He was very kind and would give good advice.i have no hesitation in recommending him. A1 service from a nice person. Thank u soo much for ur help
Sanjay · 31 January 2017
Agent replied · 19 June 2024
Thank you for leaving us your feedback! Best wishes,Douglas Allen
★★★★★ 5/5
TrustpilotDouglas Allen was really helpful with …
Douglas Allen was really helpful with our property research! They provided excellent service from start to finish in the purchase of our house.Jordan always responded quickly to my emails and telephone enquiries. Thank you again for your help!
Marlena · 22 December 2017
Agent replied · 19 June 2024
Dear Ms Sztomber,Thank you very much for taking the time to post your 5 Star review of our Chigwell office and in particular how Jordan was instrumental in helping to find you your ideal home.On behalf of everyone here I wish you many years happiness in your new home.Regards,Jon Holden - Managing Director, Douglas Allen
★★★★★ 5/5
TrustpilotGreat team at Douglas Allen Chingford
Very friendly service from everyone at the Chingford office. Special mentions for Kaitlin and Shana who both take the time to remember what I'm looking for and to send me potential properties. Much appreciated!
Matt · 5 March 2020
Agent replied · 19 June 2024
Hello, Thank you for taking the time to leave a review. Best wishes,Douglas Allen
★★★★★ 5/5
TrustpilotDouglas Allen East Ham
We sold our property in East Ham recently with Douglas Allen. The branch manager Maureen Grey organised the sale and with the advantage of of Douglas Allen Conveyancing Service the transaction was absolutely stress free.
Barbara and Peter Hollick
Peter · 27 November 2015
Agent replied · 19 June 2024
Dear Mr & Mrs Hollick,Maureen will be thrilled that her efforts have been rewarded with your 5 Star review of the service you received from her and her East Ham team. It is also kind of you to mention our Conveyancing service too, they work in close partnership with our team of Sales Progressors to try to eliminate many of the stresses normally encountered in property transactions and I am pleased that you have found this to be the case.I know that there are many agents to choose from so I would like to thank you for making the decision to use Douglas Allen and am pleased that it would appear you are glad with your choice!Thank you for your custom.Regards,Jon Holden - Managing Director, Douglas Allen
★★★★★ 5/5
TrustpilotWokring across Walthamstow and East Ham was great
Douglas Allen helped us sell our flat and buy our house, we were working across two branches and it was great. They got us a good price for our flat, and helped us through quite a tricky purchase.
Zoë · 6 July 2017
Agent replied · 19 June 2024
Hi Zoe,Thank you for you comments regarding your experiences with the East ham and Walthamstow branches, having a network of branches and being able to work closely together is a key part of what we do when helping our customers move ! In general selling is the easy part so it was great to see that the branches worked together to get you your dream home.Thanks againRob wadeAssociate Operations Director
★★★★★ 5/5
TrustpilotI purchased a property through Douglas…
I purchased a property through Douglas Allen they provided me with excellent service kept me upto nothing was ever to much for them special thanks to carly
Nadia · 1 October 2021
Agent replied · 19 June 2024
Thank you for taking the time to leave a review. Best wishes,Douglas Allen
★★★★★ 1/5
TrustpilotUseless
Do not use! Charge high fees for next to nothing service and when you complain you just get ignored even by MD!!! He puts all these videos on Social Media and can't even address problems that arise.
AR · 17 February 2018
Agent replied · 19 June 2024
Dear AR,I am unaware of any complaint you have made however will be only too willing to look in to any concern you have. Please email to me direct at head.office@douglasallen.co.uk.Thanks,Jon Holden - Managing Director
★★★★★ 5/5
TrustpilotFantastic to work with!
The team at Douglas Allen has been so great to work with. Ben and the whole team are very friendly and communicative and have made the process nice and easy. Highly recommend this team!
Alyssa · 24 October 2019
Agent replied · 19 June 2024
Hi Alyssa,Thank you for posting your 5 star review regarding Ben and the team in our Brentwood office.It is always great to see that hey are making the process easy by keeping you up to date with everything.RegardsRob wadeAssociate Operations Director
★★★★★ 5/5
TrustpilotGood service
Had a consultant from chadwell Heath branch called Michelle and she explained everything thoroughly and she is at the end of the phone with any questions I need to ask really feel comfortable talking to her
Highly recommend
Mrs · 7 May 2016
Agent replied · 19 June 2024
Dear Mrs Higgins, thank you for taking the time to add your feedback, we are aware that moving home to many people is always a time where help is needed, right from the first call until you make the move. I am pleased that Michelle is delivering on our promises and being available to help wherever the need is. Please feel free to ask for anything and we can either help or point you in the right direction.Kind regardsPaul IngletonAssociate Operation Director
★★★★★ 5/5
TrustpilotJust to say what a great service…
Just to say what a great service Christy from your wickford shop done for us she was very good keep in touch with phone calls keeping us updated with new properties she was very good
Tony · 1 April 2019
Agent replied · 19 June 2024
Dear Tony, keeping in regular contact and ensuring that we are helping you find the right property where possible is always our aim. Many agents now rely on letting the internet find the right buyer, although we know that many of our sales come solely by fully understanding the client and then offering the VIP service to ensure we do everything possible to find them their ideal home.I wish you all the best for the future and remember we are there to offer any help or assistance you may need moving forward.Kind regardsPaul Ingleton - Associate Operations Director
★★★★★ 5/5
TrustpilotSpencer in Douglas allen never failed…
Spencer in Douglas allen never failed to keep me updated he is always there just trying to help I would have no hesitation next time to use spencer! Thank you spencer for all your help!
Mr · 19 March 2019
Agent replied · 19 June 2024
Dear Mr C Thank you for your feedback on Spencer at Wickford office. Helping our customers and keeping them updated is key to our business.We will be more than happy to help in anyway we can moving forwardKind regardsPaul Ingleton - Associate Operations Director
★★★★★ 5/5
TrustpilotFantastic...
I would like to thank the whole team at Douglas Allen, from putting in an offer to sorting the solicitors to the amazing mortgage lady to feeling supported at every stage, I cant thank them enough...
Thank you
Katie · 30 September 2015
Agent replied · 19 June 2024
Dear Ms Smith,It's our pleasure!!Keeping everything under 'one-roof' i.e. the estate agent, conveyancing, arranging the mortgage etc. can be the difference between a smooth or a stressful transaction and we take enormous pride in all of these essential services.Thank you so much for choosing to use our company and for posting your comments, it's always nice to get feedback.Regards,Jon Holden - Managing Director, Douglas Allen
★★★★★ 5/5
TrustpilotWe would recommend Douglas Allen…
We would recommend Douglas Allen because the whole process from putting house on sale to completion was excellent. The staff are so polite, cutetous and really do their job with you in mind all the time.
Trever · 30 April 2018
Agent replied · 19 June 2024
Dear Mr Haris,Thank you so much for your 5 Star review of Douglas Allen and your kind words regarding our staff. We call the level of service we provide 'Outpassioning' which means to go beyond expectations and I am glad you have seemingly benefited from this.Regards,Jon Holden - Managing Director
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
