Trusted Agent profile · London
★★★★★
1,999 reviews across 3 platforms
1 Central Parade, Hoe Street, Walthamstow, London, E17 4RT
Part of Douglas Allen, see every office.
Douglas Allen's office in London, at 1 Central Parade, is rated 4.7 out of 5 across 1,999 reviews on three platforms, including 247 Google reviews rated 4.8. It won Trusted Agent in The Trusted Agent 2026 awards.
Tell us what you need and we'll put you in touch. Douglas Allen hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
The Trusted Agent 2026 results for Douglas Allen, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotFantastic experience
I purchased a property through Douglas Allen Woodford and had a fantastic experience. The staff were very friendly and helpful. Nothing was too much trouble.
Thank you for taking the time to leave a review. Best wishes,Douglas Allen
4/5
TrustpilotAndrew Bilby - Walthamstow Branch
Andrew worked tirelessly to ensure that our completion date remained on track. Calm and professional throughout he was able to reach the right people with messages when it mattered. Keep up the good work.
Dear Daniel Sotudeh, Thank you for your comments regarding Andrew Bilby from our Walthamstow team. Andrew works as part of our after sales service and is a valuable member of staff who'e great work sometimes goes unnoticed . I will pass on your kind words to him.Thanks againRob WadeAssociate Operations Director
5/5
TrustpilotSouth Chingford Branch
South Chingford BranchI was very impressed with their marketing. My house was sold within 3 days.The staff were polite and professional at all times. I would have no hesitation in recommending this branch.Andrew
Dear Andrew,Thank you for your review regarding the Chingford team. I am pleased that they sold your property quickly for you and hope you will be happy in your new home.Rob wadeAssociate Operations Director
5/5
GoogleMaria and the whole E17 team restored our faith in estate agents. Informative and professional with a human touch and a smile.PositiveProfessionalism
Hello, Thank you for leaving us your feedback! Many thanks, Douglas Allen
5/5
TrustpilotHassan Anwar at east ham branch was…
Hassan Anwar at east ham branch was very helpful and polite for all the times I have been interested in buying a property. Viewings well organised and very polite
Hello, Thank you for taking the time to leave a review. Best wishes,Douglas Allen
5/5
TrustpilotGreat service, would (and have) recommend to friends
I have recommended to friends to use Douglas Allen, I also will be using them again for future transactions. Found the people friendly and knowledgable which was pivotal in completing on my first property.
Hello, Thank you for leaving us your feedback! Many thanks,Douglas Allen
5/5
TrustpilotChingford Douglas Allen
I Have been dealing with Kaitlin in the chingford branch. She has been very informative and friendly which had made me feel very relaxed in this whole process of buying.
Dear Lucy B,thank you for taking the time to post your 5 star review regarding Kaitlin at the Chingford branch. I am pleased to see that she has been helpful towards you throughout your process.Thanks againRob wadeAssociate Operations Director
2/5
TrustpilotPoor
Poor - self interested, do not trust them to negotiate with your purchaser. But paramount to that; Don't sign a fixed price deal - that was our undoing. refers to:South Chingford branch.
Dear aj Thank you for taking the time to provide us with your feedback and naturally we are concerned to read your comments. As we are unable to ascertain the branch that you instructed or the property that your review relates to, we would kindly ask you to contact us on 01702 540802 so that we may take some further detail from you. Thank you. Kind regardsCustomer Relations
5/5
Trustpilotgizem speaks perfect Turkish and has…
gizem speaks perfect Turkish and has been very helpful and friendly it’s so nice to have a Turkish estate agent working at Douglas Allen ... had a great experience 😊
Hi Iskender,Thank you for posting your 5 star review regarding Gizam in our Chingford office. It certainly is a bonus for us to have her working within our office and hope she has make your life easier.Rob WadeAssociate Operations Director
1/5
TrustpilotBooked a viewing through Holly
Booked a viewing through Holly! When we got there the owner of the house said that he already accepted the offer and all the viewing has been cancelled. She didn’t even informed me about this! Wasting our time!! Really poor communication! Called to her and didn’t reply to my call!!!
5/5
GoogleBeen dealing with Anita in the Walthamstow office who I found to be courteous and knowledgeable and nothing is too much bother for her. Would highly recommend.
5/5
TrustpilotSales people at Douglas Allen
The sales people at Douglas Allen are very easy to deal with, not pushy at all. Very helpful and friendly. Honest and not just telling me what they thought I wanted to hear.
Dear Mrs Wright,Thank you very much for reviewing your experiences of dealing with our staff. Apart from being trained to the highest level (Sunday Times Gold award for Training and Investors in People accredited) our staff share a passion for helping every customer achieve their dream move. I feel certain that they will continue to impress you.Kind regards, Jon Holden, Managing Director, Douglas Allen
5/5
TrustpilotA very professional and efficient service
Douglas Allen sold my home within two weeks of it being listed. From that point to completion, the service I received was always prompt, curteous and professional. I would recommend them unreservedly.
Dear Ms Denton,Thank you very much indeed for your kind words and 5 Star review of service and results you received whilst selling your home through Douglas Allen. We always appreciate that you are spoilt for choice when it comes to choosing which agent to appoint to sell your home and there are a lot of 'wild promises' made. We prefer to let our actions and results do our talking for us and I am delighted that we were able to help you move home successful.Thank you very much for your custom.Kind regards, Jon Holden - Managing Director, Douglas Allen
5/5
TrustpilotVery good experience
James at the Woodford branch was incredibly helpful when I was looking for a house and really understood what I was looking for. Would definitely recommend.
Good afternoon Lana,Thank you for your lovely review about James from our Woodford branch. He is a real asset to the team, who I'm sure would greatly appreciate your comments. Kind regards,Danielle
5/5
TrustpilotDouglas Allen East Ham Branch
Douglas Allen East Ham BranchMaureen and Natasha are very professional and helpful. My property was sold within 1 week! Excellent communicationbetween us .I would give 10 stars if I could.
Dear Margaret,Thank you for your 10 star recommendation, I will pass on your thanks to Maureen and Natasha for their help and professionalism something we always strive to do on every occasion.I wish you the best for the future and look forward to helping you again at some time.Kind regardsPaul Ingleton - Associate Operations Director
5/5
TrustpilotViewing
Emma has provided excellent service and always willing to answer any outstanding questions. Out of all agents I have worked with, she has been by far the best. I highly recommend her!
Dear Ricky,Thank you for recognising the help you have received from Emma at our Chadwell Heath office, she will be chuffed that her efforts have been recognised through your 5 Star rating.Kind regards,Jon Holden - Managing Director, Douglas Allen
5/5
TrustpilotDefinitely recommend
Highly recommend Douglas Allen to anyone. Swift, professional service, second to none. Delivered the sale of our house as promised. A great team, Michael, Adam, Ben and Adrian. Thank you so much.
Jo, Thank you for taking the time to add your feedback, our team at the Hornchurch office appreciate this, As you have confirmed it is always our aim to help our owners achieve their dream move within the timescales required. With our planned and structured approach, not only do we focus on achieving the sale, we look at using our marketing strategy to ensure we reach the widest audience and build competition focusing on gaining the best price possible with a wide choice of buyers for you. I am very pleased that this has worked for you and I would personally like to wish you the best with your move. Kind regards Paul Ingleton Associate Operation Director
5/5
TrustpilotA high level of customer service provided.
I had been looking to purchase a property for a while but once I registered with Douglas Allen - East Ham, it took just a year to find and purchase a properly.
Dear Mamoon,Thank you for your 5 Star review of our East Ham office. A year sounds a long time to find a property so I am presuming that you were looking for something that was in short supply? I am glad that our team were able to help you throughout this extended period.I wish you many years of happiness in your new home.Regards,Jon Holden - Managing Director, Douglas Allen
5/5
TrustpilotTai and Ella have both been really…
Tai and Ella have both been really helpful and communicated really effectively while I have been navigating my first property purchase, answering any questions I have ever had. Tai showed me around the property and answered any questions I had. Thank you for all your help.
5/5
TrustpilotMarketing a house sale
Excellent service from Simon who has guided us through the procedures and also Wayne who gave an excellent first impression of the estate agents. Feel we are in good hands thank you
Dear Mrs Foster,Sincere thanks of taking the time and trouble to write of your experiences concerning our Basildon branch and in particular Simon and Wayne. Both have long, successful careers at Douglas Allen and I feel confident to totally agree with you that you are indeed in "very good hands!" I wish you all the best with your home move.Regards, Jon Holden, Managing Director, Douglas Allen
1/5
TrustpilotWorse agency ever
They don’t care at all , are making checks over checks and nothing more , I was trying to rent a property with them and they ask my for so many things. Do not try to take anything with them they are bad . Didn’t gave me my deposit back .
5/5
TrustpilotRay Helped us find a property that was …
Ray Helped us find a property that was exactly what we were looking for and also helped us negotiate with the seller to get a price which suited us. ThanksAndy
Dear Mr Bunt,Thank you so much for your feedback regarding Ray at our Wanstead office and your 5 Star review, he will be absolutely chuffed he was able to help you achieve your 'dream move'.On behalf of the whole team I would like to wish you many years happiness in your new home.Regards,Jon Holden - Managing Director
5/5
TrustpilotAbsolutely amazing and so helpful
Absolutely amazing and so helpful. Was going through the process of sell/buy during COVID19 and so much support I have received was amazing. Thank you
Hello, Thank you for taking the time to leave a review. Many thanks,Douglas Allen
4/5
TrustpilotReally pleased with the level of service
We are really pleased with the level of professional service currently been received from the East Ham Branch team, namely Maureen, Natasha and Maria, with sale of my parent's property.
Dear S Sandu,Thank you for posting your review regarding Natasha , Maureen and Maria. Its was great to see that you were really pleased with the level of service from them . It would be good to hear what they could have done to make this a 5 star review?thanks againRob WadeAssociate Operation director.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Douglas Allen, London won Trusted Agent.
Tell us what you need and we'll put you in touch. Douglas Allen hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
