5/5
GoogleGreat customer service - got Aleisha on the phone who booked my viewing and sent details staightaway! On the viewing, had Tai to show me around - professional and friendly too!
Trusted Agent profile · London
Douglas Allen London reviews
★★★★★
2,000 reviews across 3 platforms
1 Central Parade, Hoe Street, Walthamstow, London, E17 4RT
Part of Douglas Allen, see every office.
Douglas Allen's office in London, at 1 Central Parade, is rated 4.7 out of 5 across 2,000 reviews on three platforms, including 249 Google reviews rated 4.8. It won Trusted Agent in The Trusted Agent 2026 awards.
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Awards
The Trusted Agent 2026 results for Douglas Allen, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Google5/5
Trustpilot100% best service
Emma from chadwell Heath has recently found my perfect family home n the service I've received been good. Best I've had thank u so much!
Agent replied · 19 June 2024
Dear Mr Khan, thank you for your kind feedback about Emma at my Chadwell Heath office, as a company we remember that finding the right property for our buyers is the key part of the buying experience, Whilst we deal with many clients on a daily basis it is always our aim to fully understand the individual and help them achieve their dream move. I will pass the feedback to Emma and the team Kind regardsPaul IngletonAssociate Operation Director
5/5
TrustpilotWill nash
Wills service has always been great, have used him for our initial mortgage & remortgage. Lovely guy, very efficient & great advice. Would highly recommend!
Agent replied · 19 June 2024
Dear Ms Parsons,Thank you for your 5 Star rating of Will. I realise that there are many mortgage brokers in banks, building societies, online and in other estate agents however year-after-year Will delivers better than anyone else and helps more than anyone else as the tremendous comments on TrustPilot bear testament to.Thank you very much for your custom.Regards,Jon Holden - Managing Director, Douglas Allen
5/5
TrustpilotNew house
Matt wilkins has been very helpful phoning people if I had question and it's been a joy buying my next home through them.
Agent replied · 19 June 2024
Dear Louise, Thank you fro your feedback on Matt Wilkins at our Epping office, we are always here to ensure that any questions that you need answered and dealt with. Thank you again fro buying through Douglas Allen and I wish you all the best.Kind regardsPaul Ingleton - Associate Operations Director
4/5
TrustpilotGreat service
Provided honest feedback and professional service throughout. Listened to feedback when given and acted upon it. Got us a buyer after our first open house.
Agent replied · 19 June 2024
Dear Mrs Wragg,Thank you very much for your feedback. I am pleased to hear that you were happy with our service throughout the transaction and that the Open House was so successful. We take a lot of pride in the way we set these up and I believe our formula to be unique.Sincere thanks for your custom.Regards,Jon Holden - Managing Director, Douglas Allen
5/5
TrustpilotThey smashed my expectations of estate agents!
Excellent service, meeting all our needs. 200% satisfied! Having experienced the services of other estate agents, we have found Douglas Allen to be far superior.
Agent replied · 19 June 2024
Dear Alan,Wow, even I'm impressed with 200%!!Thank you so much for taking the time to post this review - it means ever so much to my staff and I that our efforts to be the most helpful and effective estate agency chain are being noticed and appreciated.Best wishes, Jon Holden, Managing Director, Douglas Allen
5/5
TrustpilotExcellent Service
From the initial meeting I had a very warm reception. Told me what they could do for me and it's fair to say they delivered!
Agent replied · 19 June 2024
Hello, Thank you for leaving us your feedback! Many thanks,Douglas Allen
5/5
GoogleTai Henry did a great job showing us round a property around Walthamstow area, very professional and helpful. He was able to answer our questions and also followed up promptly.
5/5
TrustpilotWe received very good and honest…
We received very good and honest service. We would thoroughly recommend using Greg at Douglas Allen.
Agent replied · 19 June 2024
Thank you for taking the time to leave a review. Best wishes,Douglas Allen
5/5
TrustpilotProperty Rented professionally
Abbie Wilson, your Lettings Advisor, who worked with us to let our property was very outstanding and we found her immeasurable helpful.
Agent replied · 19 June 2024
Dear Godwin,Thank you for taking the time to post your 5 star review regarding Abbie in our letting team. Abbie takes great pride in trying to help her customers as much as she can and it was nice to see she helped you get a positive result.Thanks againRob WadeAssociate Operations Director
5/5
TrustpilotTransparent
Transparent, friendly, helpful, honest and good communication! Couldn’t ask for more!
Agent replied · 19 June 2024
Thank you for taking the time to leave a review. Many thanks,Douglas Allen
5/5
TrustpilotMany thanks to Mr Syed
I met Mr Syed a few months ago. I bought my first house with his help. From start to finish highly professional and approachable. He kept me informed every step of the process. Highly recommend. Will use again in future.
1/5
TrustpilotUnprofessional
Unfortunately Douglas Allen seem incapable of carrying out simple instructions. They acted in a totally unprofessional manner. I certainly would not recommend their services.
Agent replied · 19 June 2024
We were very concerned to read your comments Mrs Head and have looked into what has prompted them. We can see that our marketing report was not dealt with as you had requested and apologise most sincerely for this error. Please be assured that this is not the excellent customer experience we aim to provide and we will raise this as a training issue with the staff concerned. Thank you kindly for bringing this to our attention.
5/5
TrustpilotTanya - Sales Progressor
Tanya - Sales Progressor at DA Excellent - so helpful, friendly and professional. Brilliant at getting the job done, would highly recommend!
Agent replied · 19 June 2024
Dear Hayley,Thank you for your kind comments regarding our Sales Progressor Tanya, she will be chuffed with your recognition and delighted she was able to help with your move.Kind regards,Jon Holden - Managing Director
5/5
TrustpilotHelpful sales representative
We had a booking with Jordan a couple of weeks ago. He was helpful, informative and professional. Would recommend his services to others.
Agent replied · 19 June 2024
Dear Amir,Thank you very much for your 5 Star review and for mentioning Jordan at our Chigwell office, we look forward to continuing helping you at every stage of the transaction.Kind regards,Jon Holden - Managing Director, Douglas Allen
5/5
TrustpilotBig thank you for Tina. I used Douglas and Allen for my sell…
Big thank you for Tina. I used Douglas and Allen for my sell and buy dealings mostly with Tina. I was always updated with information regarding conveyancing process from the beginning to the end. Very fast in decision making and responded quickly.
5/5
GoogleI bought my property through Douglas Allen, Maria at the Walthamstow office was especially helpful, she was very knowledgeable about the property and responsive to all my queries. Thanks!
5/5
Googleif you are looking for a property or first time buyer should look for Aliesha Bennett she's been amazing throughout my search and a pure asset to the branch.
5/5
GoogleAleisha at the Walthamstow branch was brilliantly helpful, and always great with communication. Really positive and a pleasure to deal with, a real asset to their team and office.
5/5
TrustpilotProfessional friendly service from …
Professional friendly service from start to finish. I have bought and sold through them now and both times have been a breeze.
Agent replied · 19 June 2024
Dear Mr Boshell,Many thanks for your kind words and 5 Star review, it's great to hear of a returning customer and thank you for your custom.Kind regards,Jon Holden - Managing Director - Douglas Allen
5/5
TrustpilotGreat service from all agents but …
Great service from all agents but special praise for Max. He went above and beyond to provide fantastic customer care. Thank you
Agent replied · 19 June 2024
Dear Karen,Thank you very much for your 5 Star rating of our Woodford Green office and for singling out Max for special mention. Max has just started his career at Douglas Allen and I am pleased that his great work ethic and professionalism and his training so far are noticeable already.Kind regards,Jon Holden - Managing Director, Douglas Allen
5/5
TrustpilotSo far we have received a very good service from Douglas Allen
It is only the early stages of our house sale, but so far we have received a very good service from Douglas Allen.
Agent replied · 19 June 2024
Dear Mr & Mrs S,Thank you for commenting on your 1st impressions of Douglas Allen. I hope you will find good reason to comment favourably on your whole experience of using Douglas Allen, if not please do not hesitate to contact me personally to let me know why.Regards, Jon Holden, Managing Director, Douglas Allen
5/5
TrustpilotExcellent service and understanding…
Excellent service and understanding even when we had to pull the transaction after significant work on the Douglas Allen side.
Agent replied · 19 June 2024
Dear Jason,Sorry to hear the transaction wasn't successful, we would be happy to help you again in the future. In the meantime thank you for your 5 Star review.Kind regards,Jon Holden - Managing Director
5/5
TrustpilotWe received a thoroughly professional…
We received a thoroughly professional service on a tricky sale. Maria and Justin couldn't be more helpful. Too service
Agent replied · 19 June 2024
Dear Mr Needham,Thank you very much for your 5 Star review regarding our Walthamstow office, Maria and her team will be delighted they were of such help.Kind regards,Jon Holden- Managing Director, Douglas Allen
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Questions about Douglas Allen London
Has Douglas Allen won any awards?
Yes. In The Trusted Agent 2026 awards: Douglas Allen, London won Trusted Agent.
Want a trusted local agent to help?
Tell us what you need and we'll put you in touch. Douglas Allen hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
