Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotExcellent service
Professional Servise from Andy.Extremely helpful and polite.Highly recommend.
Andry · 13 May 2024
Agent replied · 23 August 2024
Dear Andry, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
TrustpilotHad a great experience dealing with…
Had a great experience dealing with Jonathan in tenancy management. Efficient and friendly service, thanks
Catherine · 19 December 2023
Agent replied · 24 March 2024
Dear Catherine, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
GoogleI'm not normally one to write a review about an estate agent but in this instance I have to say the guys/girls at this agency were great. As a renting tenant it was great to have an estate agent that was quick to take action on any legitimate requests made to them and to do so with good humour - a rarity indeed. On ending my tenancy they helped me identify suitable cleaners, carried out a spot check quickly and returned my deposit to the penny in days. No problems - no fanfare. A great team - well done!
Leslie · 29 May 2017
★★★★★ 5/5
TrustpilotDonalina has done her great job and she…
Donalina has done her great job and she is very polite and helpful to work with. Really excellent communication and we appreciate it too. Great job!!
Zhucheng · 15 February 2023
Agent replied · 28 October 2023
Dear Zhucheng, It’s great to hear that you have had a brilliant experience with Donalina. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotTenancy Renewal
Have been working with Rasel to renew a Tenancy on our flat. Very helpful and process is all good so far.
Richard · 17 July 2023
Agent replied · 28 October 2023
Dear Richard, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotProfessional team
Since 4 years we are happy with their service. They always find solutions to our problems. The team is professional and friendly.
Erdi · 16 June 2023
Agent replied · 28 October 2023
Dear Erdi, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotDexters and Esta have been great at…
Dexters and Esta have been great at supporting me with my purchase. I really appreciate all the help they gave me and would definitely recommend them to anyone who is looking to buy.
Celia · 6 May 2022
Agent replied · 28 October 2023
Dear Celia, t’s great to hear that you have had a brilliant experience with Esta. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
GoogleRented through CC and received brilliant service from start to finish, all dealt with by Arif who was on hand for any queries that arose throughout the process.
Antony · 29 November 2022
Agent replied · 28 May 2023
Dear Antony, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best and if we can assist you or any of your friends or family in the future please do get in contact. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotMrs FS
I found Ms Phoebe very skilled kind professional in her management
Mrs · 5 March 2024
Agent replied · 24 March 2024
Dear Fereshteh, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and we are delighted that you have taken the trouble to confirm this is the case. Kind regards, Asma, Customer Relations Team
★★★★★ 4/5
TrustpilotDexters West Hampstead
I had dealings with Geoffrey Passer of Dexters West Hampstead office and found him to be very professional and extremely helpful in a recent transaction and would not hesitate in recommending him to friends and business colleagues
Paul · 15 September 2021
Agent replied · 28 October 2023
Dear Paul. We really appreciate all feedback and I am delighted to hear that we have achieved our objective of delivering a 5* service. Kind regards Asma Chughtai Customer Relations Team
★★★★★ 1/5
TrustpilotThe worse agency in England
The worse agency in England, branch manager threatened me as tenant due to viewings request. They are full of pushy and unprofessional agents.
D.V · 7 May 2023
Agent replied · 28 October 2023
I am sorry to hear that your experience with us hasn’t been as we would expect. I would like to look into this further for you however, have been unable to locate you on our database. If you could please contact us at customerrelations@dexters.co.uk with further information. Kind regards Asma Chughtai Customer Relations Team
★★★★★ 5/5
TrustpilotGreat service
Francis offered a great service from start to finish. He persevered with me over a lengthy period of time and was in the end the agent who found me the property I really wanted. I would highly recommend him and Dexters.
Jemma · 21 October 2020
Agent replied · 28 October 2023
Dear Jemma, Thanks for the great five star review, I am pleased to hear you have received a great service from us and will feed this back to our teams. Kind regards, Evie Fisher Customer Relations Team
★★★★★ 4/5
TrustpilotThe property manager
The property manager, Donalina, was kind, fast and efficient when dealing with her. Would definitely recommend.
Col · 10 November 2023
Agent replied · 24 March 2024
Dear Col, Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotJust good service
Always found Dexters good to work with Georgia McConnell very helpful as all the staff. Michael Rossi.
Mr · 16 October 2023
Agent replied · 28 October 2023
Dear Michael, Thank you for taking the time to leave a lovely review regarding Georgina. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
GoogleIt was absolutely great to receive services from this agency. Jamie, the agent who showed me the apartment and then handled the whole process afterwards, was super communicative and responsive.
Rana · 31 August 2022
Agent replied · 28 May 2023
Dear Rana, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Ria Burton, Customer Relations Team
★★★★★ 5/5
TrustpilotAlistair Maclean
Had a really good relationship with Alistair at Dexters during a recent matter. He was very friendly, professional and helpful. Would like to work alongside him again
Suzy · 19 December 2022
Agent replied · 28 October 2023
Dear Suzy, Thank you for your kind comments regarding Alistair and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 1/5
TrustpilotWORST Estate agent ever
WORST Estate agent ever . They will let you down every time that you need them if you are not a landlord
Caroline · 30 May 2023
Agent replied · 28 October 2023
Dear Caroline, I am sorry to read your 1 star review. I am concerned to read your comments and have passed them to our Area Director. Someone shall be in touch shortly. Kind regards, Asma Chughtai, Customer
★★★★★ 5/5
TrustpilotThe best letting agent in the Kew.
Cadi, Beth and Team have again provided awesome service letting our property in a few weeks with multiple offers. We have let the property for 13 years and Dexter's win hands down "the best agent in the Kew".Thanks again
Paul · 26 March 2021
Agent replied · 28 October 2023
Dear Paul, Thank you for your great review, I am thrilled to hear we achieved our objective of a five star service. Kind regards Evie Fisher Customer Relations Team
★★★★★ 5/5
TrustpilotGreat experience from start to finish
Great experience from start to finish. The mortgage provider they suggested was brilliant and did a great job - then on one weekend found the ideal property.I’ll be letting it through them as well!
Will · 11 February 2022
Agent replied · 28 October 2023
Dear Will, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
GoogleCalled Daniel a few days ago regrading finding a flat in the Finsbury Park Area. Was really lovely and gave me great advice!
RTM · 28 April 2023
Agent replied · 28 May 2023
Dear RTM, Thank you for your wonderful 5 star review regarding Daniel. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 4/5
TrustpilotHelpful and friendly
Lucy, from the London Bridge office, helped with our move. She was really helpful and fast at responding to our queries. She also worked hard to ensure that we got a good deal. Overall very happy with the experience!
Harriet · 20 February 2021
Agent replied · 28 October 2023
Dear Harriet, Thank you so much for leaving a great review regarding your experience with Lucy in our London Bridge office. We really appreciate you taking the time to post this and will pass on to the team. Kind regards, Evie Fisher Customer Relations Team
★★★★★ 5/5
TrustpilotIndre’s a pleasure to deal with
Indre’s a pleasure to deal with, efficient and great communication. Thanks for all the help
Thiago · 18 November 2023
Agent replied · 24 March 2024
Dear Thiago, Thank you for taking the time to leave a wonderful 5* review. Indre will be thrilled to read your kind comments. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 4/5
TrustpilotVery happy usually with responsiveness…
Very happy usually with responsiveness and support provided to us. Follow up is also adequate.
Haitham · 18 November 2023
Agent replied · 24 March 2024
Dear Haitham, Thank you for taking the time to leave a lovely review. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotThe Kingston office
The Kingston office have done an excellent job for us. Can not recommend them highly enough. Very professional, courteous and efficient .
Mark · 15 May 2023
Agent replied · 28 October 2023
Dear Mark, Thank you for leaving a Google review for our Kingston office. Kind regards, Asma Chughtai, Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.