Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotThe Kensal rise team have been very…
The Kensal rise team have been very helpful and friendly in helping find a home would 100% recommend!
Saz · 19 June 2024
Agent replied · 23 August 2024
Dear Saz, Thank you for your lovely words and for leaving a 5* review. Kind regards, Asma, Customer Relations Team
★★★★★ 1/5
TrustpilotOne of the worst agents I came across
One of the worst agents I came across. deceiving contracts and wrong information were provided , the price of which the tenant pays. Made me think a million times before using them again or even to consider renting another property.The property has severe damp, mould and no maintenance
Speechless · 7 December 2021
Agent replied · 28 October 2023
I am concerned to read your comments but am unable to identify you on our database. Please do contact me directly at customerrrelations@dexters.co.uk with further details and we will then look into this for you. Kind regards Asma Chughtai Customer Relations Team
★★★★★ 5/5
TrustpilotWe have had great support during our…
We have had great support during our tenancy from Graziana Doronzo. She is very insightful and always ready to resolve any issue. Thank you, Graziana!
Jake · 29 January 2024
Agent replied · 24 March 2024
Dear Jake, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to be able to assist you again in the future. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
TrustpilotWe’ve been on the house hunt over the…
We’ve been on the house hunt over the past couple of weeks. Mia has helped us a lot during that time! She’s been very prompt with her responses and helpful throughout the whole process. It has really helped to ease the pressure of the house search.
Stoyo · 9 March 2022
Agent replied · 28 October 2023
Dear Stoyo, Thank you for the 5* Trustpilot Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind Regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotExcellent property management!
Connor from property management was a great help in solving cleaning issues at the end of a tenancy: the property management services overall are punctual and effective. I can highly recommend them!
Janet · 3 August 2023
Agent replied · 28 October 2023
Dear Janet, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 4/5
TrustpilotNatash has managed my property for c
Natash has managed my property for c. 20 years. Her personal attention has continued with Dexters and her new team. They have managed some unusual & challenging situations well.
Peter · 20 October 2023
Agent replied · 28 October 2023
Dear Peter, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a great service. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotReally good experience with Tallulah, Alex and Chanel
Really good experience with Tallulah, Alex and Chanel in the Richmond, London office. They have been managing my property for a couple of years now and have managed a change in tenancy. They are always very knowledgeable, professional and helpful. I can highly recommend.
Francesca · 30 May 2022
Agent replied · 28 October 2023
Dear Francesca, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 1/5
TrustpilotWorst agent ever
Worst agent ever. I travelled 1 hour for a viewing and they cancelled the appointment 15 mins before the viewing. WASTE OF TIME. AVOID.
Benwang · 7 February 2024
Agent replied · 24 March 2024
Dear Benwang Xu, I am sorry to read your 1* review comments. I have passed them to the manager of the office as we are keen to discuss this further with you and will be in contact. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
GoogleGreat service from Raphael over the last 9 months. He is now moving from the Dartmouth Park branch to the new Finsbury Park branch - we will miss his enthusiastic help and support in our local office.
John · 27 February 2023
Agent replied · 28 May 2023
Dear John, Thank you for taking the time to leave a wonderful 5 star Google review. Raphael will be thrilled to read your kind comments. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotMyra Mettam
Myra Mettam at your Honor Oak Park branch has been unfailingly helpful with letting my house, going way beyond the call of duty when dealing with a troublesome tenant.
John · 13 October 2023
Agent replied · 28 October 2023
Dear John, Thank you for taking the time to leave a lovely review regarding Myra. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotWe have had a very good experience with…
We have had a very good experience with Dexters in general and Olivia Shenton-Sharp in particular who is helping us finding our desired flat. She understood from the beginning our needs and has been quite helpful guiding us and showing properties that could match our expectations.
Hector · 13 February 2022
Agent replied · 28 October 2023
Dear Hector, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best and if we can assist you or any of your friends or family in the future please do get in contact. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotExcellent Estate Agent
We’ve recently been working with Dexter’s sales in Ealing Broadway, I found the whole team extremely professional, polite and knowledgable whenever I called and they were very helpful every step of the way.I will definitely recommend them to all my friends and family and will certainly be using them in the future!
Fiza · 22 December 2020
Agent replied · 28 October 2023
Dear Fiza, Thank you so much for leaving a great review. We really appreciate you taking the time to post this and will pass on to the team. Kind regards, Evie Fisher Customer Relations Team
★★★★★ 1/5
TrustpilotAvoid Dexters - plenty of other agents in the sea
As a buyer - entered me in a contract race without my knowledge.As a landlord - asked for a reference, link was dud but they said it was fine and completed, so don't trust their referencing process.
London · 22 February 2023
Agent replied · 28 October 2023
I am sorry to read your 1 star review. I am unable to locate you on our database. If you could provide us with more information at customerrelations@dexters.co.uk. I can look into this for further you. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotI have been dealing with Nabeel Khan…
I have been dealing with Nabeel Khan recently and he has been very responsive and on top of things in dealing with my rental property.
Gunther · 12 January 2024
Agent replied · 24 March 2024
Dear Gunther, Thank you for taking the time to leave a lovely review regarding Nabeel. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
TrustpilotDexters is a reputable company
Dexters is a reputable company, Rasel in particular has made the process of renewal so much easier to understand and has provided with excellent communication throughout. Very professional and knowledgeable, I highly recommend.
Sarah · 22 June 2023
Agent replied · 28 October 2023
Dear Sarah, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 1/5
TrustpilotDisgraceful way treating potential…
Disgraceful way treating potential customers! Avoid! Am surprised higher management employ these bunch of immature muppets! Try to intimidate you and think they can speak to you however they like. You seriously need to get some training in customer service. Stay well clear of Dexters Twick!
SD · 1 February 2022
Agent replied · 28 October 2023
We are disappointed to read your 1 star review. We have spoken to the office and have asked the Directors to look into this. If you would like to email us about this further please do contact us at customerrelationsteam@dexters.co.uk. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotKelly Baldwin and Stacie White look…
Kelly Baldwin and Stacie White look after day 2 day communication on a rental property that you manage for us . Their responses are timely effective and efficient
Tony · 28 October 2023
Agent replied · 24 March 2024
Dear Tony, Thank you for taking the time to leave a lovely review regarding Kelly and Stacie. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotShayan being the agent is really…
Shayan being the agent is really helpful and kind, helping me a lot in processing the contract and connecting with the landlord. Hope we can start out new tenancy soon! Definitely recommend!
Livi · 12 July 2023
Agent replied · 28 October 2023
Dear Livi, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotCaitlin McCartney has been very…
Caitlin McCartney has been very responsive and helpful in resolving recent maintenance issues. We’ve been renting through Dexters for many years and they’ve always been excellent.
ELIN · 11 December 2023
Agent replied · 24 March 2024
Dear Elin, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotGreat experience - with Sam, London Bridge
I’ve had a really positive experience with Dexters London Bridge - Sam has fully restored my faith in estate agents! He’s gone above and beyond to try and find the right property for me and I fully trust him when it comes to eventually purchasing.
Nikkita · 3 March 2022
Agent replied · 28 October 2023
Dear Nikkita, Thank you for your kind words and for leaving a 5* review. We are so pleased that your experience with us couldn’t have been any better and that Sam in our London Bridge office will be thrilled to read this. We hope that we can assist you in the future. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotThe whole team at Dexters West…
The whole team at Dexters West Hampstead have worked very hard to sell my property. They have kept me informed and reassured through what is a stressful process. Felix, Chris, Jamie, Jasmine, and Geoffrey have all been polite, helpful and considerate throughout. Thank you all for your hard work.
Nancy · 29 June 2021
Agent replied · 28 October 2023
Dear Nancy, Thank you for the 5* Trustpilot Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that in our West Hampstead office. Kind Regards, Evie Fisher Customer Relations Team
★★★★★ 5/5
TrustpilotDexters Maida Vale
Amazing viewing with a young lady called Samara! She made our viewing experience well informed & professional, we look forward to coming back to her about the house. Highly recommended to anyone who is looking for an all round good experience when making such an important decision. It’s five stars from us!
Lisa · 15 October 2020
Agent replied · 28 October 2023
Dear Lisa, We are delighted that you took the time to leave such a fantastic review which Samara will be thrilled to read. Feedback is really appreciated by the teams as it makes all the hard work they put in all the more worthwhile. Many thanks again. Kind Regards Evie Fisher Customer Relations Team
★★★★★ 1/5
TrustpilotReporting a health and safety issue to my local council's environmental health department
My landlord is failing to ensure the property is properly heated, and Dexters Bayswater, which agreed to intermediate all communications with my landlord, doesn't reply to my emails. Now, my only solution is to report the situation to my local council's environmental health department.
Giovani · 13 April 2022
Agent replied · 28 October 2023
Dear Giovani, Thank you for your feedback. We understand the Landlord manages the property and that the Office are doing all they can to get into contact with your Landlord to assist you with this matter. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotReliable estate agents
Dexters is a reliable estate agent company. They helped me to find a perfect flat. They always help me to resolve any maintenance issues quickly and professionally.
Customer · 9 November 2023
Agent replied · 24 March 2024
Thank you for taking the time to leave a lovely review. Kind regards, Asma Chughtai, Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.