Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotLeaks and flood in Dexter managed new built flats at Oaklands Rise NW10 near Willesden Junction
Dexters manage the private new flats that were built for hundreds of tenants at the site next to the HS2 in the Willesden Junction area, called Oaklands Rise. The flats have serious building error issues. A considerable amount of flats are leaking. Flat 37 has been flooded for the 2nd time. The move in date was in January, and the 2 floodings happened within less than 8 weeks. A drainage pipe burst. This was repaired. Now the flat is flooded again. This happened yesterday and meant a sleep in the car. Flat 37 is uninhabitable now. As tenants have reported, there are many leaks in Ambrose House (and in the other buildings as well). 2 guys on the 9th floor had their blind fall off because the wall is damp. Also someone on the 4th floor reported an issue. As I write this, another tenant reported that the lifts at Easton House broke down again, they seem to be working now. The tenants who are with Dexters are experiencing a catastrophe without an end.
Reni · 23 February 2022
★★★★★ 5/5
GoogleWorking with Jamie (and Daniel) on renting out my flat has been great. He has been very professional, efficient and speedy at communicating around each step of the process.
Eleanor · 2 December 2023
Agent replied · 1 January 2024
Dear Eleanor, Thank you for leaving a wonderful 5 star Google review. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotI recently had the pleasure of working with Nick,
I recently had the pleasure of working with Nick, and I must say that his professionalism, expertise, and dedication truly impressed me. Nick's commitment to ensuring a smooth and successful real estate experience was unmatched.
Yusan · 1 July 2023
Agent replied · 28 October 2023
Dear Yusan, Nick will be so pleased to read your kind comments. Thank you for taking the time to leave a wonderful 5 star review. Kind Regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotTallulah Keating at Richmond branch magnificent
Hi there,Tallulah Keating at the Richmond branch is magnificent. She works efficiently and professionally. I have been delighted with her efforts and she is a real asset to your company. I let my property through Dexters´ premium service. Thank you for everything. Benjamin Bird
London10 · 24 August 2022
Agent replied · 28 October 2023
Dear Benjamin, Thank you for your lovely comments. We work hard to deliver a great service and I am pleased to hear we have achieved this. Good luck with your move and we look forward to working with you again in the future. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 1/5
TrustpilotNot the best experience
I had a total lack of communication from Dexters. I put my house on the market - no viewers for 3 weeks and no calls from Dexters even with an update. They then sent a couple of viewers - but never provided any feedback.In the end I sold with a different agent.
MATHEW · 9 June 2021
Agent replied · 28 October 2023
Dear Mathew, I am sorry to read your review and would like to look into this further. Please can you contact me at customerrelations@dexters.co.uk with additional information. Kind regards Louise Smith Customer Relations Team
★★★★★ 1/5
TrustpilotDo not rent through them
Do not rent through them, awful service and terrible system for any issues not midweek between 9-5
Luke · 20 September 2025
★★★★★ 5/5
TrustpilotBrilliant service from Dexters in Streatham
The team at Dexters in Streatham are fantastic. Very professional and take the time to understand what you are/are not looking for. I would certainly recommend them to anyone looking for an Estate Agent in Streatham/West Norwood.
Richard · 28 April 2023
Agent replied · 28 October 2023
Dear Richard, It’s great to hear that you have had a brilliant experience with our Streatham office. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 2/5
TrustpilotNegative experience
Absolutely terrible agency, poor customer service, not taking responsibility for anything and playing a blame game. I do not recommend to use this agency ever. Jessica from Dexters was very unhelpful and unprofessional.Location - Royal Wharf.
Maggie · 23 May 2023
Agent replied · 28 October 2023
Dear Maggie, I am concerned to read your 2 star review. I am unable to locate you on our database. If you could provide us with more information at customerrelations@dexters.co.uk. I can look into this for you. Many thanks. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 1/5
TrustpilotWe always have to chase up for…
We always have to chase up for maintenance issues. Very unprofessional.Surely they could impose a system that makes sure all maintenance issues are carried out from start to finish.
Edward · 24 November 2023
Agent replied · 24 March 2024
Dear Edward, I am sorry to read your 1* review. I am unable to locate you on our database. If you could provide us with more information at customerrelations@dexters.co.uk. I can look into this further for you. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotSeamless experience, quick to resolve issues
Currently renting through Dexters, with my contact Catherine McDowell. She has continued to make the overall experience seamless, overcoming a few repair issues, and is timely in responding. Much appreciated.
Steven · 31 October 2023
Agent replied · 24 March 2024
Dear Steven, Thank you for your kind words and for leaving a 5* review. We are so pleased that your experience with us couldn’t have been any better and Catherine will be thrilled to read this. We hope that we can assist you in the future. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotVery Smooth Property Purchase!
Michael and Gaby did an excellent job at helping me purchase my property! They were incredibly responsive, always happy to help and went above and beyond in recommending surveyors, arranging appointments in a timely manner and getting back to me with information as soon as they found out more. Overall I couldn't be happier!
Simon · 2 December 2020
Agent replied · 28 October 2023
Dear Simon, Thank you for taking the time in providing such lovely comments about Michael and Gaby in our Bloomsbury office. Feedback is really appreciated by the teams as it makes all the hard work they put in all the more worthwhile. Many thanks again. Kind Regards Evie Fisher Customer Relations Team
★★★★★ 5/5
TrustpilotBryan Hammersmith
I have a lot of help and advice from Bryan from Hammersmith Dexters. He was kind and patient with me and he know his job very well. Great management services
Shokoh · 24 October 2023
Agent replied · 28 October 2023
Dear Shokoh, Thank you for taking the time to leave a lovely review regarding Bryan. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotExcellent and very proactive service…
Excellent and very proactive service from Monika taking away any hassles I might otherwise have had
George · 24 September 2025
★★★★★ 5/5
TrustpilotAnthony Grundy - recommended!
Anthony Grundy negotiated my lease extension timely , efficiently and professionally.I was very impressed with his knowledge and attitude. I believe both parties are satisfied with the outcome.Would recommend Dexters based on Anthony’s performance.
Customer · 10 July 2023
Agent replied · 28 October 2023
Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotVery efficient way to manage my flat.
Bruno · 19 December 2025
★★★★★ 5/5
TrustpilotFantastic support
Fantastic support! Flexible, kind and quick responses.
Emma · 22 December 2024
Agent replied · 23 August 2024
Dear Emma, Thank you for taking the time to leave a wonderful 5* review. Donalina will be thrilled to read your kind comments. Kind regards, Asma, Customer Relations Team
★★★★★ 1/5
TrustpilotWorst Estate Agency-121A Darwin Road Follow Up
Agree with the people who had horrifying & terrible experience at the hands of Dexters that it should be reported to the Property Ombudsman. We have already started the process, the first of which is to write to their In house complaints department (It is called Customer Complaints Procedure, Given Dexters' standards we don't have much hope with this). If they do not resolve it in-house within the stipulated time then the next step is to take it to the Property Ombudsman.Their modus operandi is simple - now that they have got you signed, sealed and delivered you have to put up with whatever they throw at you. A house is a basic necessity of every human being and they are taking advantage of this very need.As posted by other people affected by Dexters, we'd like to reiterate the importance of checking every inch of the property and make sure all your concerns are addressed no matter how silly it appears (including checking with the neighbours about issues with previous tenants) because once you sign the contract they will keep throwing the rule book at you at every instance.Regarding the contract they keep chasing like clock work, if they had spent only about 10% of that time & effort in addressing customer needs every one involved would be in a happier situation.We have received a reply to our earlier post from their customer relations department to discuss this issue. We will try that as well.Will keep everyone updated about how the Customer Complaint Procedure progresses.
Sunil · 8 January 2022
★★★★★ 5/5
TrustpilotJordan at Dexter's in Kingston
Jordan Henderson at Dexters in Kingston really went above and beyond to help us during a very difficult time. He showed that they really cared to make things as straight forward as they could for us and Jordan assisted us in all ways possible. Very grateful to him and the whole team at Kingston.
Nikita · 23 October 2020
Agent replied · 28 October 2023
Dear Nikita, Thank you for taking the time in providing such lovely comments about Jordan in our Kingston office. We aim to provide five star service to all our customers, so I am pleased to hear we were able to deliver this for you. Kind Regards Evie Fisher Customer Relations Team
★★★★★ 5/5
TrustpilotHelpful and Reliable
I recently had the pleasure of working with Alistair Maclean at Dexters. He was helpful and considerate throughout the transaction, assisting us in achieving a successful outcome. I would recommend his services to future clients.
Gepp · 6 June 2023
Agent replied · 28 October 2023
Dear Gepp, Thank you for taking the time to leave a wonderful 5 star review. Alistair will be thrilled to read your kind comments. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotHave had a very good experience with Donalina.
Have had a very good experience with Donalina from Property Management. When getting quotes she always gets comparison quotes with out having to be asked, and always punctual in getting back to us too.
Henry · 30 June 2023
Agent replied · 28 October 2023
Dear Henry, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotGreat management team throughout the…
Great management team throughout the tenancy period, special thanks to Mr. Louis Preston for his kind help close to the end of my tenancy.
Yijun · 28 February 2024
Agent replied · 24 March 2024
Dear Yijun, Thank you for taking the time to leave a lovely review regarding Louis. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
TrustpilotI rented a house through Dexters…
I rented a house through Dexters Teddington. I had great support during our tenancy from Donalina Gargrupe. Always takes the time to talk things through and has been very helpful.
MR · 11 October 2023
Agent replied · 28 October 2023
Dear Mr M Day, We appreciate you taking the time to leave a great review regarding your experience with Donalina, and hope we can help again in the future. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
GoogleTheir fees are pretty reasonable and their customer service is pretty good. Anytime anything broke or required their help, they got back to us super quickly and fixed things quite fast. The guys that work there (George and Arif) are also really nice! Shame we had to move out... but would definitely use them again if the opportunity arises.
Dilima · 29 May 2018
Agent replied · 28 May 2023
Dear Dilima, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotThe Kensal rise team have been very…
The Kensal rise team have been very helpful and friendly in helping find a home would 100% recommend!
Saz · 19 June 2024
Agent replied · 23 August 2024
Dear Saz, Thank you for your lovely words and for leaving a 5* review. Kind regards, Asma, Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
