Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotGreat communication
Our landlord was not willing to release the deposit and Bailey helped us by handling all the communication with him and managed to get our full deposit back and was very responsive to all our questions.
Quentin · 12 October 2023
Agent replied · 28 October 2023
Dear Quentin, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best and if we can assist you or any of your friends or family in the future please do get in contact. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotElle and Elli @ Dexters were amazing to…
Elle and Elli @ Dexters were amazing to work with!Dexters were slightly more expensive than other agents we spoke to, but well worth it. They kept us in the loop throughout the process, and helped close everything off as quickly as possible. Would want to go with them again next time
Emma · 20 May 2022
Agent replied · 28 October 2023
Dear Emma, Thank you for your kind comments regarding the team and your 5* review. We really appreciate you taking the time to leave a review and wish you all the best in your new home.Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotFantastic service
We are selling our house through Dexters in Tooting and are delighted with the service. We have mainly been dealing with Aiden and Gaz however all the team have been great.Communication has been constant, they are professional and courteous and having dealt with ‘difficult’ agents in the past, I have no hesitation in recommending them.
Chris · 13 October 2021
Agent replied · 28 October 2023
Dear Chris, thank you for your 5* review. We are thrilled to read that you have had a great experience with the team in our Tooting office. Kind regards Asma Chughtai Customer Relations Team
★★★★★ 5/5
TrustpilotGreat support from Graziana
We had great support during our tenancy from Graziana Doronzo. She has been always very helpful and always went the extra mile to help and get the stuff sorted for us. Thank you, Graziana!
Lucia · 27 November 2023
Agent replied · 24 March 2024
Dear Lucia, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotGood end-to-end experience
Really good experience with Dexters as the lettings agent (and us the tenants). When we've had small issues and requests, Donalina's always been helpful, checks in on progress and ensures we see a positive outcome. Overall, I'd recommend Dexters to any tenants looking to move.
Sandy · 12 January 2023
Agent replied · 28 October 2023
Dear Sandy, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 1/5
TrustpilotThis was the worst experience I have…
This was the worst experience I have ever had. No help for the renter. I thought maybe their only focus was for the property client but I have heard from their experience it has been just as bad.I would never use them again. Appalling.
Victoria · 10 February 2023
Agent replied · 28 October 2023
Dear Victoria, I am sorry to read your 1 star review. I am concerned to read your comments and have passed them to our Area Director. Someone shall be in touch shortly. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
Googlelily is was amazing at helping me find a property suited for me and my partner, lovely girl and would definitely go back to her!
Ellie · 25 May 2024
Agent replied · 23 August 2024
We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma, Customer Relations Team
★★★★★ 4/5
TrustpilotFriendly and polite service
Friendly and polite service from our building manager and their colleagues. The contractors that get sent out can be hit or miss but the Dexter team is great.
Alfie · 28 March 2024
Agent replied · 23 August 2024
Dear Alfie, Thank you for leaving a wonderful review. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
TrustpilotYasmin
Yasmin, was very friendly from the first day she met me personally at the agency, she is accompanying me and helping me to find a new home to live! very attentive and always answering my questions quickly. grade 10!
Morgana · 3 July 2023
Agent replied · 28 October 2023
Dear Morgana, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotThanks for continues support.
Jimmy over the last 5 years have provided great customer service,He is very helpful in answering all the questions as well as helping in finding good tenant and follow up the matters until it is settled.Keep up the good work and hope to get continues support and service from you in future.
Nareshkumat · 18 February 2022
Agent replied · 28 October 2023
Dear Nareshkumat, Thank you for your kind comments regarding Jimmy and your 5* review. We really appreciate you taking the time to leave a review and we are thrilled you have had such a pleasant experience over the last 5 years. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
GoogleDuring my property search i was assisted by lily. she went above and beyond to meet all my requirements and was very helpful!
Gabriella · 24 June 2024
Agent replied · 23 August 2024
Dear Gabriella, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
GoogleThis agency was really helpful in helping me find a flat in London! My contact was Jamie Davies, who was very dedicated and professional, always providing information quickly and clearly. I recommend him and the agency 100%.
Francisca · 24 August 2023
Agent replied · 23 August 2024
Dear Kunko, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent
standards of service to our customers. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotPam Simmons at Dexters
I deal with Pam Simmons and , since she has been on my case, the service from Dexters has been first class. Always responsive, helpful & friendly. No queries left unanswered . Highly recommended
David · 6 November 2023
Agent replied · 24 March 2024
Dear David, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotGreat support
We had a heating system issue at our flat and Jada Palmer provided such a supportive and helpful service. She organised the plumber's visit, the problem is set out now, thanks to her efforts.
Hasmik · 6 November 2023
Agent replied · 24 March 2024
Dear Hasmik, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 1/5
TrustpilotPlease avoid they don't care about clients
Dexter's was forced upon me when they bought my managment company since then they are very unhelpful and only care about themselves not the client fyi I'm paying huge feesI would never recommend using Dexter's to lease, sell or manage your property it makes me sick now and I can't wait to escape as soon as possible...
Thomas · 16 March 2021
Agent replied · 28 October 2023
Dear Thomas, Please could you contact me directly with details of the office that you have been dealing with as we would like to review this with them urgently. Our service levels are really important to us and overall, we believe we do deliver a great service and it is really disappointing to hear that things are not going well with you. md@customerrelationsteam.co.uk Kind regards Evie Fisher Customer Relations Team
★★★★★ 5/5
TrustpilotStaff at Dexters very kind and helpful…
Staff at Dexters very kind and helpful with my landlord issue and were very accommodating to resolve issue swiftly. Nabeel at the Ealing office was a star. Went above and beyond.
Fatima · 9 January 2024
Agent replied · 24 March 2024
Dear Fatima, Thank you for taking the time to leave a lovely review regarding Nabeel. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotJust wanted to leave a quick note here…
Just wanted to leave a quick note here to mention that Donalina in the Kingston Lettings team is an absolute gem; she's on the ball, she's very quick to respond to queries, and she definitely makes me (and my tenant) feel looked after!
Stephen · 13 February 2023
Agent replied · 28 October 2023
Dear Stephen,Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
Trustpilot👏🏻👏🏻👏🏻👏🏻👏🏻What a great job
👏🏻👏🏻👏🏻👏🏻👏🏻What a great job. I have been dealing with Dextor to rent a house and the support and attention I received was further more than I expected. I would like to thank all of the team specially Jaden for all of the work they have done to make this experience and process so pleasant.
Naser · 24 September 2021
Agent replied · 28 October 2023
Dear Maser, It’s great to hear that you have had a brilliant experience with Jaden. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards Asma Chughtai Customer Relations Team
★★★★★ 5/5
TrustpilotSmooth process
Smooth processWe had Jessica C. who was dealing with our search for a flat she helped us a lot as well as continuously updated us throughout the whole process. A lovely lady also showed us the flat during viewing she was very patient with us and really went into detail.
KB · 4 May 2022
Agent replied · 28 October 2023
Thank you for your review, and mentioning your experience with Jessica. We strive in offering the best service and we look forward to seeing you again in one of our offices. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotSale through West Hampstead - Chris Neale
We recently sold our property through Chris Neale at the West Hampstead office. He negotiated well, was very proactive, managed expectations regarding timelines, responsive and very pleasant to deal with. Especially when the first offer fell through through the same office but a different agent, Chris proactively provided a very different experience of selling the property.
SC · 5 May 2021
Agent replied · 28 October 2023
Dear SC, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards Evie Fisher Customer Relations Team
★★★★★ 5/5
TrustpilotThank you very much to our agent Zendeca Sinclair🥰
We rented the house through Dexters agency Battersea. I want to thank very much to our agent who took care of us. Her name is ZENDECA SINCLAIR. She was always very kind, courteous and very helpful. We thank her very much for his service. I wish you all the best.Thank you 🥰🥰
Claudia · 14 January 2022
Agent replied · 28 October 2023
Dear Claudia, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to be able to assist you again in the future. Kind regards Asma Chughtai Customer Relations Team
★★★★★ 5/5
TrustpilotI would like to say a huge thank you to…
I would like to say a huge thank you to georgie boon for finding myself and my friends a flat ! We were worried about not finding anywhere but once we had spoken to georgie she had taken the stress away ! Professional and helpful from start to finish ! Thank you again !
Sophie · 17 September 2021
Agent replied · 28 October 2023
Dear Sophie, thank you for your 5* review. We are pleased to read that you have received great service and hope we can be of assistance in the future. Kind Regards Asma Chughtai Customer Relations Team
★★★★★ 1/5
TrustpilotVery poor experience dealing with Ravi…
Very poor experience dealing with Ravi at the West Kensington branch. He comes across as arrogant and rude. He needs to remember who the client is. He told us he would no long search for properties as our search area was too small. There are 100s of properties available in the area we are searching in.
Roy · 27 April 2021
Agent replied · 28 October 2023
Dear Sir, We are very disappointed to read your review and understand that your concerns have already been forwarded on to the Director of the office. Our service levels are really important to us and we appreciate you bringing this to our attention. Kind regards Evie Fisher Customer Relations Team
★★★★★ 5/5
TrustpilotDexters have been renting my property for a year.
Dexters found excellent tenants. One of the reasons I chose Dexters was because of their maintenance team. I have not been disappointed. They have been very responsive - even for emergencies at weekends!
Tony · 17 November 2023
Agent replied · 24 March 2024
Dear To ny, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
