Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotExcellent experience
Without exception, Dexter's agents at the West Hampstead sales office have been an absolute pleasure to deal with. Professional, patient and so reassuring when needed. Realistic and reasonable in their expectations and practice, which I felt to be a refreshing quality in today's competitive world. Thank you for standing by me throughout the process of selling our home.
Nicoline · 2 July 2021
Agent replied · 28 October 2023
Dear Nicoline, It’s great to hear that you have had a brilliant experience with our West Hampstead office. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. We wish you the best of luck going forward. Kind regards Evie Fisher Customer Relations Team
★★★★★ 5/5
TrustpilotGreat service as always
I have worked alongside Dexters for over 2 years now and always get great service and communication from the PM team, especially team 3 from the City and East office who always go above and beyond
Systems · 14 November 2023
Agent replied · 24 March 2024
Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotFirst Time As a Tenant
This was my first time as a tenant in London and it was easy with Dexter. Whenever I have an issue, they are ready to solve it. Thanks here to Petros ,North Property Management Team !
Merve · 14 November 2023
Agent replied · 24 March 2024
Dear Merve, Thank you for taking the time to leave a lovely review regarding Petros. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotFantastic!!!
Mathieu and Tal from Clapham were fantastic-friendly, professional and attentive throughout. Highly recommend!
Katie · 22 October 2020
Agent replied · 28 October 2023
Dear Katie, Thank you for taking the time in providing such lovely comments about Mathieu and Tal in our Clapham office. We aim to provide five star service to all our customers, so I am pleased to hear we were able to deliver this for you. Kind Regards Evie Fisher Customer Relations Team
★★★★★ 5/5
TrustpilotI had a great service with Sonia and…
I had a great service with Sonia and the team at Dexters Kingston!
Jenny · 20 October 2020
Agent replied · 28 October 2023
Dear Jenny, We are delighted to read that we have achieved our aim of delivering a five star service and I’d like to thank you for taking the time and trouble to provide us with such positive feedback. Kind Regards Evie Fisher Customer Relations Team
★★★★★ 5/5
TrustpilotEllie from South Kensington is a…
Ellie from South Kensington is a pleasure to work with, would highly recommend!
Lizzie · 20 October 2020
Agent replied · 28 October 2023
Dear Lizzie, Thanks for the great five star review, I am pleased to hear you have received a great service from us and will feed this back to our teams. Kind regards, Evie Fisher Customer Relations Team
★★★★★ 5/5
TrustpilotDexters North and Petros Review
Dexters North Property Management Team and Petros in particular do a great job in helping out whenever there is an issue. They are responsive and empathetic to anything that may come up. Overall, a great experience.
Daniel · 10 November 2023
Agent replied · 24 March 2024
Dear Daniel, Thank you for taking the time to leave a wonderful 5* Google review. Petros will be thrilled to read your kind comments. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotThank you Petros!
I’ve lived in a property managed by Petros for a year now and he’s brilliant! He’s always on hand to solve any issues quickly and with minimal fuss.
Siobhan · 29 April 2024
Agent replied · 23 August 2024
Dear Siobhan, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
TrustpilotExcellent customer service drom Donalina
I have had the pleasure of experiencing for the past year excellent customer service and communication from Donalina. She has been attentive, helpful, and went above and beyond to assist and respond to all my queries.
Laura · 8 November 2023
Agent replied · 28 October 2023
Dear Laura, Thank you for taking the time to leave a wonderful 5* Google review. Donalina will be thrilled to read your kind comments. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotDexters Hackney Let Lease Experience Review
The interaction with Dexters has been seamless, fast paced and transparent. They are well aware of variety of problems that arise while rental moves (even when you are from outside UK), and have been accomodating of any additional issues.
Divyansh · 24 August 2023
Agent replied · 28 October 2023
Dear Divyansh, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and am delighted that you have taken the time to confirm this is the case. We hope we can be of assistance in the future. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotGreat Experience!
We are so happy we just got our flat!! Daniel Scott from the City branch was just the best so helpful and so on it at all times. He got us that flat! Very happy with our experience :)
Cecilia · 17 August 2023
Agent replied · 28 October 2023
Dear Cecilia, Thank you for your kind comments regarding the team. We really appreciate you taking the time to leave a 5* review and wish you all the best in your new flat. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 1/5
TrustpilotTerrible
Terrible. The team are not to be trusted. They rent out privately before properties are online and require you to decide on viewing/offering via their verbal description by phone. Avoid.
In · 14 March 2024
Agent replied · 24 March 2024
Dear In Absentia, I am sorry to read your 1* review. I am unable to locate you on our database. If you could provide us with more information at customerrelations@dexters.co.uk. I can look into this further for you. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
TrustpilotPrompt response in an urgent situation as a tenant
We have Dexter's managing our property now - before was another agency. And with Dexter's the speed of looking at issues is much prompter. Thanks for the service, Fahim Rehman in Wapping.
Sani · 26 January 2024
Agent replied · 24 March 2024
Dear Sani, Thank you for taking the time to leave a wonderful 5* review. Fahim will be thrilled to read your kind comments. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
TrustpilotResponsive and helpful
We have recently had Petros Giorganios in North West London start managing our let property and we find him very responsive and helpful.
Sarah · 18 July 2024
Agent replied · 23 August 2024
Dear Sarah, Thank you for taking the time to leave a wonderful 5* review. Petros will be thrilled to read your kind comments. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
TrustpilotBig thanks to Nina
Very grateful to Nina for helping me secure my property. It was a tough process with a few issues but she was a great communicator and found ways to workaround the setbacks. Big thank you!
Amy · 15 November 2023
Agent replied · 24 March 2024
Dear Amy, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 4/5
TrustpilotGood property management
My property is managed by Jessica Joy Beauwright at Dexters in Teddington and so far she’s been a good property manager. She’s advocated for me as a tenant and is always friendly and professional.
Katie · 8 December 2023
Agent replied · 24 March 2024
Dear Katie, Thank you for taking the time to leave us a review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
Trustpilotthanks to Hannah in Westminster
thanks to Hannah in Westminster, pleasant to work with and very helpful!
Nikki · 22 October 2020
Agent replied · 28 October 2023
Dear Nikki, Thank you for your great review regarding our Westminster office. I will pass on your comments to the team who will be delighted to hear them. Kind Regards, Evie Fisher Customer Relations Team
★★★★★ 5/5
TrustpilotKeep it up Dexters
Great experience so far with Dexters. Timely responses with issues/advice. Excellent and efficient customer service by Olivier, Senior Property Manager. Director, Mary Ann found to be very professional, helpful and understanding. Keep it up Dexters!Thank you
Yve · 20 October 2023
Agent replied · 28 October 2023
Dear Yve, Thank you for taking the time to leave a lovely review regarding Olivier and Mary Ann. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotI have recently bought through Dexters…
I have recently bought through Dexters in Kingston and, despite the turbulent times we are experiencing right now, the whole process was smooth and relatively painless. This was all down to the fab efforts of the Kingston sales team, in particular the manager Ben Williams. The communication was great and any issues were dealt with and resolved quickly and efficiently.
Sarah · 14 October 2020
Agent replied · 28 October 2023
Dear Sarah, We are delighted that you took the time to leave such a fantastic review which the Kingston team will be delighted to read. Our service levels are really important to us and comments like this make all their hard work all the more worthwhile. Kind regards, Evie Fisher Customer Relations Team
★★★★★ 5/5
TrustpilotAttentive staff members
Attentive staff members, accommodating to our work schedules, supportive in seeing problems are dealt with swiftly and accordingly, very prompt responses to emails and phone calls
Jack · 20 May 2024
Agent replied · 23 August 2024
Dear Jack, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
TrustpilotThanks Graziana!
First time we’re with Dexters and all the credits go to Graziana who’s so knowledgable and experienced, professional and yet friendly. She’s helped us with some valuable maintenance advice that saved us money and time!
Stefania · 8 November 2023
Agent replied · 24 March 2024
Dear Stefania, Thank you for taking the time to leave a wonderful 5* Google review. Graziana will be thrilled to read your kind comments. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 1/5
TrustpilotHad to call them 10 times and still was…
Had to call them 10 times and still was unable to get information on the contract extension. They hang up the phone with all sorts of excuses. They were absolutely unprofessional when I moved in, asking for rent payment 1 year in advance. Worst agency I ever had to deal with. Never again.
Mike · 18 February 2022
Agent replied · 28 October 2023
Dear Mike, I am sorry to hear what you are experiencing. I am unable to locate you on our database. If you would like to speak about this further please do contact us at customerrelationsteam@dexters.co.uk so we can resolve this matter. Thank you. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotJenade - Swift and professional
Janade have been helping us out with finding a flat in central London and have throughout been very responsive on questions we might have, set up multiple viewings at a short notice and had a professional attitude since the start
August · 29 June 2023
Agent replied · 28 October 2023
Dear August, Thank you for your kind comments regarding Jenade and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotGreat communication
Our landlord was not willing to release the deposit and Bailey helped us by handling all the communication with him and managed to get our full deposit back and was very responsive to all our questions.
Quentin · 12 October 2023
Agent replied · 28 October 2023
Dear Quentin, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best and if we can assist you or any of your friends or family in the future please do get in contact. Kind regards, Asma Chughtai, Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
