Every review we hold for the London office, from every platform, shown as written. First names only.
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5/5
TrustpilotHollie was very nice and easy toβ¦
Hollie was very nice and easy to contact.All wentcwell and smooth
Yaniv Β· 22 February 2022
Agent replied Β· 28 October 2023
Dear Yaniv, Thank you so much for your comments, the team will be delighted you have taken the time to post these and award us a 5* review. I wish you well and hope that we can be of assistance in the future. Kind regards, Asma Chughtai, Customer Relations Team
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5/5
TrustpilotPam and Barry from Central Propertyβ¦
Pam and Barry from Central Property Management are to be congratulated.We were having some problems in our apartment (heating and electricity) but Pam and Barry resolved all the issues with great professionalism and very quickly. Thank you both very much
Salvador Β· 4 December 2023
Agent replied Β· 24 March 2024
Dear Salvador, Thank you for taking the time to leave a wonderful 5* Google review. Pam and Barry will be thrilled to read your kind comments. Kind regards, Asma Chughtai, Customer Relations Team
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5/5
TrustpilotGreat customer service
Danilo helped me sort out a couple of issues with my apt in matter of weeks, Iβm constantly travelling so itβs difficult to arrange visits but they always do their best to accommodate my requests according to my schedule. Professional and reliable!
Michela Β· 17 October 2023
Agent replied Β· 28 October 2023
Dear Michela, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best and if we can assist you or any of your friends or family in the future please do get in contact. Kind regards, Asma Chughtai, Customer Relations Team
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5/5
TrustpilotI would highly recommend using Dextersβ¦
I would highly recommend using Dexters as your Estate Agents to buy or sell. I engaged Dexters to sell my previous property and worked closely with them to find my current property. The team are driven and determined. I have always found them to be professional and reliable and would suggest they are worth every penny of their fee.
Anna Β· 18 February 2022
Agent replied Β· 28 October 2023
Dear Anna, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and we look forward to hearing from you in the future should you require our services again. Kind regards, Asma Chughtai, Customer Relations Team
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1/5
TrustpilotI thought I was dealing with Jacksonβ¦
I thought I was dealing with Jackson Stop when I put my flat on the market.Dexter had bought Jackson Stop.The worst agent I had to deal with.Arrogant and never returning your calls and asking you to do the works they are supposed to do.The agency is in Westbourne Grove.W11Didnβt even get a well done or thank you when the property was sold.
Christian Β· 23 August 2021
Agent replied Β· 28 October 2023
Dear Christian. Thank you for bringing this to our attention, I am sorry to read your review. I understand that the director of the office will be in contact with you. Kind Regards Asma Chughtai Customer Relations Team
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5/5
TrustpilotEmma and Verity
Emma and Verity have both been very supportive in bring my sale to a successful conclusion. They have been very responsive to all communications. Their interpersonal skills have been very good interacting with buyer and seller, their solicitors and with the mortgage broker.
David Β· 19 September 2023
Agent replied Β· 28 October 2023
Dear David, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to be able to assist you again in the future. Kind regards, Asma Chughtai, Customer Relations Team
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5/5
TrustpilotI have been so happy with the serviceβ¦
I have been so happy with the service from Dexters Isleworth for the purchase of my first home in Heston. They have been so supportive, great at communicating, keeping me updated on progress and superb at the urgency of chasing solicitors when needed!. I really couldn't have coped without the help of Hannah at Isleworth branch, who would consistently go the extra mile to help.
Naveed Β· 17 December 2020
Agent replied Β· 28 October 2023
Dear Naveed, Thank you for your kind words regarding Hannah and our Isleworth office. The team always work extremely hard to ensure we deliver a five star service, and will be thrilled to read your kind comments. Kind Regards, Evie Fisher Customer Relations Team
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5/5
TrustpilotHappy all round!
Myra at Dexters has handled the management of our two flats for over 15 years, has been responsive, professional, easy to work with and found solutions to problems easily. There have been no complaints from tenants either . Happy all round.
Madhvi Β· 31 October 2023
Agent replied Β· 24 March 2024
Dear Madhvi, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
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5/5
TrustpilotThank you to all at Dexters Lettings
In 23 years of letting my house I have never had a complaint to make. Everyone has been very friendly and exremely helpful.Donalina and Annie before her have been brilliant
Marion Β· 17 June 2024
Agent replied Β· 23 August 2024
Dear Marion, Thank you for leaving a 5* review. We look forward to seeing you again in one of our offices. Kind regards, Asma, Customer Relations Team
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5/5
GoogleGlenn Lewis from Dexters was a pleasure to deal with and his many years of experience in property sales shines through - he was always, calm, professional and reassuring throughout, and helped us to navigate the complex process of moving house.
Charlotte Β· 27 October 2023
Agent replied Β· 26 July 2023
Dear Charlotte, We appreciate you taking the time to leave a great review regarding your experience with Glenn, and hope we can help again in the future. Kind regards, Asma Chughtai, Customer Relations Team
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5/5
TrustpilotFelix and the team amazing
Felix and the team amazing, highly recommend their friendly and professional service. π
Louise Β· 18 September 2021
Agent replied Β· 28 October 2023
Dear Louise, thank you for your 5* Trustpilot. We are pleased to read that you have had a great experience with Felix and the team. Kind regards Asma Chughtai Customer Relations Team
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5/5
TrustpilotThanks Natasha and Team
Natasha and her Team have been managing our apartment in London for some time now, and we've always been happy with the service - professional yet friendly and approachable, any issues have always been promptly addressed. Thank you, Dan & Silvia
Dumitru Β· 25 October 2023
Agent replied Β· 28 October 2023
Dear Dan & Silvia Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
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5/5
Trustpilothelpful advice to those new to the area
My partner an I were moving to London for the first time and were struggling to find a nice flat, in an area we liked. I found that our agent at Dexter's ( Lauren Evans ) really helped support us find somewhere we liked and the journey of actually letting it, while being a joy to talk to.
Ross Β· 9 March 2022
Agent replied Β· 28 October 2023
Dear Ross, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and we look forward to hearing from you in the future should you require our services again. Kind regards, Asma Chughtai, Customer Relations Team
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5/5
TrustpilotSeamless Service
I rent out an apartment in the Isle of Dogs and always get great support from Natasha and Saad and the rest of the staff in Dexters. In over a decade I have never had a complaint, the service works seamlessly.
Peter Β· 23 October 2023
Agent replied Β· 28 October 2023
Dear Peter, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and we are delighted that you have taken the trouble to confirm this is the case. Kind regards, Asma Chughtai, Customer Relations Team
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1/5
TrustpilotBeen selling our flat for a year and aβ¦
Been selling our flat for a year and a half. It just keeps falling through. They have managed our tenants awfully and have let terrible people use our property. I fear the most recent tenants wont leave. This has been the most terrible experience. DO NOT USE Dexters (Putney)
Lisa Β· 9 March 2023
Agent replied Β· 28 October 2023
Dear Lisa, I am sorry to read your 1 star review. I am concerned to read your comments and have passed them to our Area Director. Someone shall be in touch shortly. Kind regards, Asma Chughtai, Customer Relations Team
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5/5
TrustpilotHad a good experience with Jodeane
Had a good experience with Jodeane Smith, she's very professional, patient and helpful! Everything was smooth, and I'd like to say thank you to Joe Donaghy and Ian Codrington as well. A professional and relaible team that I would like to recommend to my friends.
J Β· 9 September 2021
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1/5
TrustpilotAvoid - they cling on to your deposit
If you rent via Dexters, donβt expect your deposit back any time soon. Itβs been 53 days since I vacated the property and 28 days since it was agreed I will receive my deposit in full, despite there being a 10 day rule under the TDP scheme.
C Β· 9 May 2023
Agent replied Β· 28 October 2023
Dear C Morgan, I am sorry to read your 1 review. If you could provide us with more information at customerrelations@dexters.co.uk. I can look into this for further for you.. Kind regards, Asma Chughtai, Customer Relations Team
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5/5
TrustpilotDexters - Outstanding Service
Dexters have provided outstanding service to me over the last ten years in letting one of my properties in Hampton. This last year in particular I have had excellent assistance for Ella Maynard in the lettings area. I would recommend Dexters as a letting agent in all respects. Best Neil
Neil Β· 19 December 2024
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5/5
TrustpilotOutstanding
I moved into my new flat in October 2023 and my point of contact is Jadasa Andjadiumi. She is very helpful with all the open items. She replies fast my emails and makes sure that everything is taken care of.
AK Β· 9 November 2023
Agent replied Β· 24 March 2024
Dear AK, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
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5/5
TrustpilotExcellent responsive service from Willβ¦
Excellent responsive service from Will Barnes at the Clapham office. Our tenants ended their tenancy early and WIll found us new tenants within a very short time, organised a full refurb and moved the tenants in with no delays, keeping us regularly informed throughout. Much appreciated! All emails since have been answered by return. Makes a refreshing change!
JP Β· 16 February 2022
Agent replied Β· 28 October 2023
Thank you for your kind words regarding Will and for leaving a 5* review. We are so pleased that your experience with us couldnβt have been any better and the team in our Clapham office will be thrilled to read this. We hope that we can assist you in the future. Kind regards, Asma Chughtai, Customer Relations Team
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5/5
TrustpilotDexters have been employed to manageβ¦
Dexters have been employed to manage our small block of 1930βs flats.So far they have been exemplary!Truly.They are always quick to solve problems. The team are always respectful and responsive.Definitely a great management company.
Ms Β· 20 March 2024
Agent replied Β· 23 August 2024
Dear Michele, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma, Customer Relations Team
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4/5
TrustpilotGenerally positive
I had a few problems with lack of follow-up from inspections where some small items needed to be resolved. However, Louis Preston in the Chelsea office has been very helpful during our tenancy.
Nick Β· 8 April 2024
Agent replied Β· 23 August 2024
Dear Nick, Thank you for taking the time to rate your service with our Chelsea office. We appreciate you posting this. Kind regards, Asma, Customer Relations Team
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5/5
TrustpilotDexters are great at property management
Dexters Kingston and Donalina as our property manager have been great at managing tenants and ensuring that the property is looked after. They are very helpful in arranging work where required and ensuring it is done to a high quality.
Rich Β· 6 November 2023
Agent replied Β· 24 March 2024
Dear Rich, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
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1/5
TrustpilotTerrible Clapham abbeville road office
Terrible experience, unprofessional, arrogant by Lara Williams - Clapham abbeville road office. Apparently I was not up to the βlevelβ. Such comments were made by their management βlevelβ. Perhaps, time to change? I will never ever use this office again. Plenty others, not end of the world.
Faye Β· 27 April 2023
Agent replied Β· 28 October 2023
Dear Faye, I am sorry to read your 1 star review. I am concerned to read your comments and have passed them to our Area Director. Someone shall be in touch shortly. Kind regards, Asma Chughtai, Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.