Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotSamson Pfeiffer was excellent
Samson Pfeiffer was excellent. I couldn’t have asked for a more responsive and helpful service!
Will · 17 September 2021
Agent replied · 28 October 2023
Dear Will, what a lovely review you have given regarding our Mayfair office, I know they will be very pleased with your comments. Feedback is very important to us so your review is much appreciated. Many thanks. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotProfessional and knowledgeable agents.
With Shayan Waziri back at the helm it’s once again a pleasure to deal with this company. Personable and knowledgeable staff of both the industry and local area means that you are in safe hands for a stress free time both as tenant and landlord. Highly recommended.
Selina · 10 July 2023
Agent replied · 28 October 2023
Dear Selina, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best and if we can assist you or any of your friends or family in the future please do get in contact. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotThe London Bridge branch helped us with…
The London Bridge branch helped us with a property acquisition recently. They made sure to help us with what they can every time we needed their help. I look forward to getting more help from them in the future.
Kristofer · 24 January 2024
Agent replied · 24 March 2024
Dear Kristofer, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
TrustpilotBrilliant service from the team at…
Brilliant service from the team at Dexters, very polite, professional and reliable. Thank you to Jordan and the team.
F · 22 October 2020
Agent replied · 28 October 2023
Dear F Mbousa, Thanks for the great five star review, I am pleased to hear you have received a great service from us and will feed this back to our teams. Kind regards, Evie Fisher Customer Relations Team
★★★★★ 5/5
TrustpilotI cannot recommend Dexters
I cannot recommend Dexters, West Kensington highly enough. The whole team have been great, very efficient and helpful. Hannah Wicks in particular has been exceptional. A huge thank you to all the team at Dexters, West Kensington.
Emma · 4 March 2024
Agent replied · 28 October 2023
Dear Emma, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotThank you Bailey
Bailey S. - thank you for sorting out the couple of issues we had. Great service! ..and you kept us informed through out, and we’re happy with the resolution. We also appreciate you stepping in on this one.
Jonathon · 9 February 2024
Agent replied · 24 March 2024
Dear Jonathon, Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
TrustpilotVery happy with the professionalism of…
Very happy with the professionalism of Eleanor, Louis and Steven. They manage the Wheterell branch in London, and so far we are happy with the service provided, taking good care of our property and finding good tenants to stay in our properties.
Catarina · 10 November 2023
Agent replied · 24 March 2024
Dear Catarina, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotMaria Sotiropoulou
Maria SotiropoulouThe support for all Dexters's staff was excellent and a special thanks to Maria Sotiropoulou
John · 16 June 2021
Agent replied · 28 October 2023
Dear John, thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards Evie Fisher Customer Relations Team
★★★★★ 4/5
TrustpilotContinuation of very good experience with Dexters
After very good experience with Onur, having similar experience with Luigi at Dexter. Communication with him is easy and he tries answer your specific queries in time.
Raju · 1 September 2024
Agent replied · 26 October 2024
Dear Raju, Thank you for taking the time to leave a lovely review regarding Onur and Luigi. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
TrustpilotExcellent service
I have used dexters for rental with my last two properties. The team have been amazing. The process is made so simple and I can go to them with any issues with the rental and staff are always happy to help. Would Deffo recommend.
Chris · 19 September 2023
Agent replied · 28 October 2023
Dear Chris, Thank you for your kind comments regarding the team and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotWe had the best experience with…
We had the best experience with Dexters, would 100% recommend.We were managed by Vicky B and she was just amazing! Helped us through every step and constantly communicated with us. The whole team seems to be very knowledgeable and work well together.Thank you.
Alice · 13 October 2023
Agent replied · 28 October 2023
Dear Alice, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotRafi from Dexter Estate Agents( Hendon)…
Rafi from Dexter Estate Agents( Hendon) was exceptional in helping us buy our first home. His professionalism, dedication, and support made the process effortless. We highly recommend him for anyone seeking a reliable and caring estate agent. Thanks, Rafi, for making our dream come true! 🏡
Arax · 25 July 2023
Agent replied · 28 October 2023
Dear Arax, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and am delighted that you have taken the trouble to confirm this is the case. We hope we can be of assistance in the future. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 1/5
TrustpilotAppalling service from the Kingston…
Appalling service from the Kingston branch who we have been paying to manage our property whilst we are overseas. Late rent payments, incompetent contractors, overcharged, property damaged+++ by tenants and zero support/ advice/ resolution from the management team. New tenants have had a terrible service also. Very disappointing. We will never use Dexter's again.
Zoe · 8 November 2022
Agent replied · 28 October 2023
Dear Zoe, I am sorry to read your 1 star review. I am concerned to read your comments and have passed them to our Area Director. Someone shall be in touch shortly. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 1/5
TrustpilotA dreadful experience
A dreadful experience from start to finish - bought a new home through the west London new homes team and we were treated appallingly. I’d rather entrust my house sale or purchase to a lunatic than these sharks.
Charles · 4 February 2024
Agent replied · 24 March 2024
Dear Charles, I am sorry to read your 1* review comments. I have passed them to our Area Director as we are keen to discuss this further with you and will be in contact. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
TrustpilotDexters have been my agents to buy, sell and manage
Dexters have been my agents to buy, manage and sell flats for over three years now. For property management their team notably Edward Brodkin and Negin Nasiri have always gone over and above to manage my properties exceptionally. Can not reccomend them enough!
Ajay · 10 October 2023
Agent replied · 28 October 2023
Dear Ajay, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotEfficient and helpful service
Dealing with Dexters was organized,we always referred to Petros Giorganios(Senior property Manager) who was very kind and helpful.He always responded to our calls and took it immediately into consideration and to give us the best service
IBRAHIM · 14 March 2024
Agent replied · 24 March 2024
Dear Ibrahim, Thank you for taking the time to leave a lovely review regarding Petros. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
TrustpilotWe dealt with Craig at Dexter’s…
We dealt with Craig at Dexter’s Hampstead and he found us our dream home, very helpful thanks again
Talia · 30 November 2020
Agent replied · 28 October 2023
Dear Talia, Thank you for taking the time in providing such lovely comments about Craig in our Hampstead office. We aim to provide five star service to all our customers, so I am pleased to hear we were able to deliver this for you. Kind Regards Evie Fisher Customer Relations Team
★★★★★ 5/5
TrustpilotDexters Kingston Branch
Mr. James Antonio, sales agent Dexters of Kingston branch has been an amazing employee.He has been very professional, prepared for the job, ready to help with all the requests and questions about the property.The whole team, Manager Connor and Mr Graham (Mortgage Advisor) were all ready to extend a helping hand to secure a mortgage. Keep up the good work guys.
Andromeda · 25 November 2021
Agent replied · 28 October 2023
Dear Andromeda, thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards Asma Chughtai Customer Relations Team
★★★★★ 4/5
TrustpilotVery slick and professional
Very slick, professional service. They lose a star for increasing management fee from 9% to 13% when they took over local estate agent...For many years, my property was managed by Myra, who was very approachable and competent. Always responded to queries promptly.
David · 26 October 2023
Agent replied · 28 October 2023
Dear David, Thank you for taking the time to leave us a review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotProfessional service and smooth purchase
Great professional service. Helped with the purchase of a property. Good experience. They were very helpful, and always responded in a timely manner and made the whole transaction go smoothly. Thanks Alistair and Connor for your assistance
Bilal · 30 November 2022
★★★★★ 5/5
TrustpilotExcellent Service
Erjon at Dexters Hackney and Danilo, the Property Manager at the Shoreditch branch, have been super useful. The move in process was so quick an easy, se house was extremely clean when we got it and we couldn’t be happier. Thanks guys!
Simona · 26 October 2023
Agent replied · 28 October 2023
Dear Simona, Thank you for your kind words and for leaving a 5* review. We are so pleased that your experience with us couldn’t have been any better and the team will be thrilled to read this. We hope that we can assist you in the future. Kind regards, Asma Chughtai, Customer Relations Tea
★★★★★ 5/5
TrustpilotIn my dealings with Dexters I couldn’t…
In my dealings with Dexters I couldn’t recommend Kris, Nina and claire any more.
Rowan · 18 September 2021
Agent replied · 28 October 2023
Dear Rowan. Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards Asma Chughtai Customer Relations Team
★★★★★ 5/5
TrustpilotThe team at Dexters Twichenham brunch…
The team at Dexters Twichenham brunch were great. I had the pleasure of being helped and supported by Kris and Nina during the search for our first property to buy. they were very efficient, respectful, professional, and certainly passionate about the work they do. I was really happy with their service and with my husband we felt we are in safe hands!
Mariarosaria · 17 September 2021
Agent replied · 28 October 2023
Dear Mariarosaria, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and we look forward to hearing from you in the future should you require our services again. Kind regards Asma Chughtai Customer Relations Team
★★★★★ 1/5
TrustpilotWORST OF THE WORST
Just a reminder to everyone out there that Dexters is the worst property agents in the world. They are bullies and an extremely unethical organization. truly the worst of the worst.
Dian · 12 June 2024
Agent replied · 23 August 2024
Dear Dian, I am really disappointed to read your comments and I am keen to review what went wrong on this occasion. I will ensure this is raised with the Director of the office and we will be in contact to discuss further. Kind regard, Asma, Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.