Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotExcellent Management Agents
Graziana Doronzo and Angelo Fierro are our 'go to' contacts at Dexters, for a property we rent in North London. They are always friendly and super helpful. We are never made to feel we are a nuisance (as apparently some management agents are inclined to do). We feel fortunate that they are there at the end of a phone call or email, should the need arise to call them.Thank you guys.
Jayney · 16 November 2023
Agent replied · 24 March 2024
Dear Jayney, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
GoogleWe have worked with Daniel Harris with the rental of our property in Crouch End.
We’ve had great communication with him and he has gone above and beyond to help us make agreements work under tight timelines.
ANDREW · 21 October 2024
★★★★★ 5/5
TrustpilotThanks for your help Kieran!
We had been struggling for almost a year with our previous property manager who was unable to help us fix a complex plumbing issue in our flat. We were passed onto Kieran as our new property manager who helped us get the appropriate contractors to fix the issue within a few weeks. We really appreciated how communicative he was, keeping us updated on the progress and was able to fix our problem!
Emily · 17 October 2023
Agent replied · 28 October 2023
Dear Emily, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 1/5
TrustpilotIllegally withholding a deposit
Illegally withholding a depositI have left my flat 1 month ago and Dexters were contractually supposed to send my deposit back within 10 business days but they are simply refusing to do so. Every time I contact them I have to wait a few days in order to get a response which always dismisses my request and they say they need to confirm things that are already confirmed. My landlord has already confirmed the deposit can be returned in full but they still refuse to give it back to me. They have asked to deduct fees twice for things that are not receivable. From next week I will have to involve my attorney since dexters are clearly abusing their power and are in full breach of the contract that has been signed by all parties. They have of course been reported for their action.
Kevin · 1 March 2023
Agent replied · 28 October 2023
Dear Kevin,I am sorry to read your 1 review. If you could provide us with more information at customerrelations@dexters.co.uk. I can look into this for further for you. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotMany thanks to Petros Giorganios for…
Many thanks to Petros Giorganios for his excellent support service!
Ms · 30 July 2024
Agent replied · 23 August 2024
Dear Ms Vourou, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and we are delighted that you have taken the trouble to confirm this is the case. Kind regards, Asma, Customer Relations Team
★★★★★ 1/5
TrustpilotWaste of time
So many of the properties I've called Dexters about have already been sold, are under offer etc. To the point where it just seems like a waste of time to call about their listings. Property hunting is already time consuming enough. I complained to a Dexter agent about this and he said it keeps Dexter's housing stock looking high. Yeah right, good for Dexters, lousy for customers.
Deborah · 7 February 2024
Agent replied · 24 March 2024
Dear Deborah, Thank you for providing further information. I am sorry to read your 1* review comments. I have passed them to our Area Director as we are keen to discuss this further with you and will be in contact. Kind regards, Asma, Customer Relations Team
★★★★★ 1/5
TrustpilotUtter incompetence, no shame, shocking lies in written correspondence
Edit: Below reply from Dexters perfectly illustrates everything I state below as I have already emailed that very exact email address and they confirmed receiving my formal complaint but here of course say that they cannot locate me. Classic Dexters.Original review:For 4 years renting through Dexters and despite multiple poor experiences over the years where things are mixed up, forgotten, incorrectly submitted, referred etc, by far the most despicable act was recent when they lied to me in written email correspondence, claiming to be negotiating on behalf of my landlord for a 31% increase in rent. Turned out my landlord never asked for this and never instructed them to do this or wanted any such increase. So I guess they were counting on us not talking to eachother hoping that I would decline the increase move out and they get fees to get someone new. Separate to this at least 10 other cases where all branches of dexters from maintenance to admin have failed to follow the simplest and clearest of instructions which cost time and money of both me as tenant as well as the landlord.
Senad · 27 February 2023
Agent replied · 28 October 2023
Dear Senad, I am sorry to read your 1 star review. I understand Edward Brodkin has been in touch with yourself regarding this. We wish you all the best. Kind Regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
GoogleLovely staff - especially Chloe, who was a dream to work with. She worked hard to find what I was looking for. Very friendly and helpful - a gem!
Jessie · 29 May 2023
Agent replied · 6 July 2023
Dear Jessie, Thank you for leaving a wonderful 5 star Google review. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotThank you Donalina
I want to say thank you Donalina Gargrupe, the Property Manager. She is very helpful and always responsive. She is doing an outstanding job.
K.C · 10 October 2023
Agent replied · 28 October 2023
Dear K.C, Thank you for taking the time to leave a wonderful 5 star review. Donalina will be thrilled to read your kind comments. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotHave spent a quite a few weeks looking…
Have spent a quite a few weeks looking for a new place, Dexter’s have been a pleasure to work with especially Jude from the Islington office. Really nice guy and more than happy to help. Highly recommend. Harry dad
Harry · 17 May 2022
Agent replied · 28 October 2023
Dear Harry, It’s great to hear that you have had a brilliant experience with our Islington office. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
GoogleGreat service from Ben 5 stars
Harvey · 18 March 2026
Agent replied · 15 April 2026
Dear Harvey, Thank you for leaving a wonderful 5 star Google review. Kind regards, Asma
★★★★★ 5/5
GoogleWe had a great experience selling our house recently with Dexters and in particular working with Chloe Tansley. Her professionalism, expertise, and dedication helped us to sell our house in no time for a price we were happy with given the market challenges at the moment.
She was helpful all the way through to the end . She worked hard to keep up the momentum and kept us informed.
Nicky Tsesmelis
Nicky · 27 October 2023
Agent replied · 26 November 2023
Dear Nicky, We really appreciate you taking the time to leave such lovely comments about Chloe. They will be so pleased to read your 5 star review. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotDonalina has great customer service skills
Donalina is very helpful, her customer service is great and trustable.
Julio · 3 July 2024
Agent replied · 23 August 2024
Dear Julio, Thank you for leaving a wonderful 5* review. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
TrustpilotDonalina has great customer service skills
Donalina is very helpful, her customer service is great and trustable.
Ana · 3 July 2024
Agent replied · 26 October 2024
Dear Julio, Thank you for leaving a wonderful 5* review. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
TrustpilotDonna is really professional and able…
Donna is really professional and able to understand our needs as tenants. Quickly replies to emails and always does her best to help.
Alexandra · 26 October 2023
Agent replied · 28 October 2023
Dear Alexandra, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotA big thanks to Dominic from Dexters in…
A big thanks to Dominic from Dexters in Wapping, who not only helped me with my property search but his professional manner and exceptional property knowledge , put me at ease and made me loyal to Dexters !!. Can’t recommend Dominic enough 10/10!!!
Steve · 17 September 2021
Agent replied · 28 October 2023
Dear Steve, thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards Asma Chughtai Customer Relations Team
★★★★★ 5/5
TrustpilotMyra is an outstanding agent
Myra is an outstanding property manager, who responds well to all issues including maintenance, renewal of letting contracts and new tenants. Highly recommended.
James · 25 October 2023
Agent replied · 28 October 2023
Dear James, Thank you for taking the time to leave a lovely review regarding Myra. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotSurprisingly decent for renters
Zelda Carr has been very helpful at Dexters, as has Mohammed Amin and various others. They respond quickly to problems and are trustworthy.
Sam · 25 October 2023
Agent replied · 28 October 2023
Dear Sam, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotVery friendly and quick
Very friendly and quick estate agents. especially Natasha Bedenik. Always available by email and phone. I would recommend them above other estate agents.
GL · 25 October 2023
Agent replied · 28 October 2023
Dear GL, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotJoe and team have been excellent
Joe and the team have been excellent start to finish in helping us let our property. Fantastic choice of tenants appreciate the continued support from Dexters.
Chris · 8 August 2023
Agent replied · 28 October 2023
Dear Chris, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotThe office in Hamstead was very helpful…
The office in Hamstead was very helpful with answering my questions over the telephone regarding the local area, schools, shops and transport links. The team are very knowledgeable and professional. I certainly feel i can come back at any point for further discussions.
Alison · 15 September 2021
Agent replied · 28 October 2023
Dear Alison, thank you for you lovely review regarding the team in our Hampstead office. We appreciate you taking the time to leave such a great review. Kind Regards Asma Chughtai Customer Relations Team
★★★★★ 5/5
TrustpilotDexters Notting Hill continue the great work
Have posted previous great reviews of Dexters Notting Hill office, but just wanted to say again how well they've worked in finding me my new tenants and giving a me a lot of help sorting out some urgent works which needed completing over the difficult Christmas period. I've found both their Lettings Agents and Management Depts continue to go to great lengths to smooth the way for landlords!
Alison · 2 January 2024
Agent replied · 24 March 2024
Dear Alison, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotWe worked with Ben Surman from Dexters…
We worked with Ben Surman from Dexters - Kingston. Very impressed with his service. From the start he was efficient and got things done quickly. The whole process was smooth and stress free thanks to Ben! Really appreciate all your help! You going onto bigger things Ben!
Demi · 22 October 2020
Agent replied · 28 October 2023
Dear Demi, I was thrilled to read your comments about your experience with Ben in our Kingston office. We aim to provide five star service to all our customers, so I am pleased to hear Ben delivered this for you. Kind Regards Evie Fisher Customer Relations Team
★★★★★ 5/5
TrustpilotKelly and her team are great!
Kelly and the team at Dexters have always been so helpful and brilliant. Very responsive and positive. We have been very impressed. Thanks!
Consumer · 20 October 2023
Agent replied · 28 October 2023
Dear Consumer, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
