Trusted Agent profile · London
★★★★★
2,646 reviews across 2 platforms
87 Stroud Green Road, London, N4 3PX
Dexters's office in London, at 87 Stroud Green Road, is rated 4.4 out of 5 across 2,646 reviews on two platforms, including 333 Google reviews rated 4.8. It won Gold in The Trusted Agent 2026 awards.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotGeorge, Highgate area
I had a lovely chap show me round a flat. George from the Highgate area was so helpful. He made it so easy to understand what the process was. George was friendly and set my mind at ease for all my silly questions. Thank you so much for all your help.
Dear Charlotte, thank you for your 5* review. We are delighted to read your review and wish you the best of going forward. Kind regards Asma Chughtai Customer Relations Team
5/5
TrustpilotKhadija has been supporting me on a…
Khadija has been supporting me on a variety of matters with regard to the property management. She is very diligent, professional and helpful.
Dear Nick, Thank you for leaving a 5* review.We look forward to seeing you again in one of our offices. Kind regards, Asma, Customer Relations Team
5/5
TrustpilotDonalina from Dexters Kingston is…
Donalina from Dexters Kingston is managing my rental property and I have nothing but positive things to say about the efficient and responsive way in which Donalina does her work.
Dear Mohammad, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotBest property manager on the market!
Hey all! Donalina from Kingston is our property manager and we are so happy to work with her. She is kind and extremely help full! 5/5 for our property manager!
Dear Ender, Thank you for taking the time to leave a lovely review regarding Donalina. Kind regards, Asma Chughtai, Customer Relations Team
1/5
TrustpilotNever rent a property with Dexters in my life!
It was our first time to rent an apartment with Dexters in West London from 2022 - 2023. We never imagine every single aspect of the rental process could possibly go wrong and eventually needed to escalate the matter to external authority about our unfair and unprofessional treatment. Just to name a few, • Check-in: Apartment door keys' malfunction for 2+ weeks which eventually led to door lock change after Dexters' brute force attempt to open the door.• Tenancy renewal: No proper and timely communication on the rental arrangement near the end of fixed term, with drastic change within 1 month from rental renewal with contract signed to rental termination.• Notice served: No proper delivery of notice served until we asked for clarification upon receiving deposit release request.• Check-out: No communication on when/ how/ how much deposit release would be processed for 2+ weeks after check-out. 3+ chasers were sent and eventually escalated to TDS for resolution.• Complaint: Went through the complete internal complaint process but response from Dexters’ senior management did not seem to be apologetic to our horrific rental experience with various excuses provided.If you do not want to experience the same dreadful rental process as us, Please do avoid Dexters.
Dear Alvin, Thank you for sharing your feedback. We set high service standards and are very sorry to hear things did go as planned. I understand the Managing Director has already been in contact regarding your concerns. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotDexters, Muswell Hill - Alexandra
Thank you so much to Alexandra from Dexters, Muswell Hill for assisting us professionally. Very helpful and patient agent throughout the process, for answering our concerns through email and calls. 100% recommend this agent Alexandra.
Dear Gellert, It’s great to hear that you have had a brilliant experience with our Muswell Hill office. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards, Asma Chughtai, Customer Relations Team
2/5
TrustpilotMade a bid for a house and paid an…
Made a bid for a house and paid an initial deposit but wasn’t able to inspect it due to the fact that am not in the country When I came back after the inspection I found out that the house was not worth it so I asked for a refund of my £25k deposit which they said wasn’t refundable after much contemplation I reported to name on profile picture and they acts swiftly and I was refunded the next dayDon’t be cheated!!
Dear Jonathan, I am sorry to read your 1 star review. I am unable to locate you on our database. If you could provide us with more information at customerrelations@dexters.co.uk. I can look into this for further you. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleVery pleasant experience with Dexters Estate Agents, especially Louie and Neela, who we had the pleasure to view a few properties with. Both are very professional, friendly and passionate about their job.
Dear Timna, Thank you for leaving a 5 star Google review. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotAlistair Maclean was an absolute…
Alistair Maclean was an absolute pleasure to deal with and made my job much easier.Wish all companies could have someone like Alistair. Thank you Alistair
Dear Kholelwa, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma, Customer Relations Team
5/5
TrustpilotI spoke to Donna today regarding her…
I spoke to Donna today regarding her email to us, she explained everything and I understood..she is very helpful and talked to me very polite. Thank you so much for Donna..
Dear Rosie, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotI would like to mention Sherina from…
I would like to mention Sherina from property management. She is great and always helped when we needed assistance.
5/5
GoogleWith finding a house a particularly difficult experience, the team at Dexters made the search an incredibly easy process. Massive thanks to Jamie in particular for his ongoing assistance and open communication.
Dear James, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best and if we can assist you or any of your friends or family in the future please do get in contact. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleDan and Lily were both great, extremely helpful and informative during our search for a flat.
Dear Rebecca, Thank you for leaving a wonderful 5 star Google review. Kind regards, Asma, Customer Relations Team
5/5
TrustpilotIdris has been resourceful and…
Idris has been resourceful and enthusiastic in negotiating the best boiler model and price, then overseeing its installation. Thank you it’s been a pleasure working with you. .
Dear Luke, Thank you for taking the time to leave a lovely review regarding Idris. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotFantastic Service!
Dexters have provided an extremely helpful and efficient service from the offset! Their responses are always fast and their Lettings Hub Portal is easy to use. Irina is always really friendly and has kept us well informed throughout all stages of our letting process. I would recommend Dexters to all!
Dear Peggy, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to be able to assist you again in the future. Kind regards Asma Chughtai Customer Relations Team
1/5
TrustpilotAs a landlord- Avoid
As a landlord, it has been a horrible experience. In return for charging a 13% commission- tenants get to not pay rent, steal white goods from the property, inspection reports are not done and there is a general lack of care or responsiveness. We were told we need to: chase the tenant, lodge a police report, go to small claims…. All on the landlord. Dexters had arranged a floor to be replaced in the previous tenancy, work was dodgy and then we were asked to pay for the cost to replace again… I asked dexters to chase up with their appointed contractor….. nope - it was up to us to go to our insurer? Or pay again. Avoid.
Dear Ajay, Thank you for your review although I am disappointed to hear your experience with Dexters has not been what we would have hoped for. Feedback is really important to us and we are keen to discuss your concerns, however, I am unable to find your details on our database. Please could you kindly email me at customerrelations@dexters.co.uk and we will then look into this for you. Kind regards, Asma Chughtai, Customer Relations
5/5
TrustpilotElizabeth Tavener-Parkhurst has been…
Elizabeth Tavener-Parkhurst has been helpful and kind during my check-out process. She has refunded my overpaid rent and is chasing my deposit. Hopefully everything will go smoothly. 5 stars for her.
We really appreciate you taking the time to leave such lovely comments about Elizabeth. They will be so pleased to read your 5 star review. Please do not hesitate to contact the team in the future. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotGreat experience
I have been renting from Dexters for several years, and during that time Natasha Bedenik has been brilliant, always helpful and kind. Natasha is a real pleasure to deal with!
Dear Jeremy, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and we are delighted that you have taken the trouble to confirm this is the case. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotAfter dealing with other letting…
After dealing with other letting agents, it was a breath of fresh air to speak to someone, Myra Mettam, who not only could answer my questions fully, but in doing so, also covered the answers to my next three or four points.It has left me , as a landlord, confident in letting through Dexters, that I will not be falling foul of the seemingly endless new rules and regulations that I could be penalised for breaking
Dear Harry, Thank you for taking the time to leave a wonderful 5* Google review. Myra will be thrilled to read your kind comments. Kind regards, Asma Chughtai, Customer Relations Team
1/5
TrustpilotWould not recommend to non full-time landlords
I paid the highest level of management fees as a landlord at 18%. However, they hardly managed anything, especially refused to fix a leak just because it was coming from upstairs. Can't reconcile the fact that a leak in my flat is outside of their management responsibilities given how much they were charging, and dealing with them ended up wasting a lot of my time on a problem I had to fix myself in the end.After I wrote this view they called to clarify that this was under the responsibility of a block management company since the flat I was renting out was a part of a Victorian conversion. This was not communicated at any point during the process.They also communicated the wrong leaving date, overcharged the tenant, gave keys to my new tenant when the old tenant had NOT moved out, and afterward did not fix the problem until I wrote this review.In terms of general experience throughout the 1+ year, I've had about 5 different contacts. Admittedly some were more competent than others but none had any accountability. I would not recommend Dexters to landlords who do not have property rental as their main job. Overall I felt that I was sold a service that was not satisfactory.
I am sorry to read your 1 star review. I understand Charlie Moorhouse has tried to contact you to discuss this further. Kind regards, Asma Chughtai, Customer Relations Team
1/5
TrustpilotWorst experience renting in London
I really would give 0 if I could. Communication was just horrible the whole tenancy, literally the Landlord had to chase them for us! Never had such a bad experience with an agency, they lied to both us and the landlord and even took off money from our deposit and lied to the landlord about refunding the money to us. They mixed up the check out dates, and gave a pare of keys to a new persons while we were still leaving in the property, completely messed up and unorganised. Extremely bad experience!
Dear EmmaI am concerned to read your comments and have passed them to the Director of Property Management. I am sorry your experience with us has not been as we would have expected and someone shall be in touch with you shortly. Please do not hesitate to contact us again in the future. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleTo date Christopher Charles have been one of the most professional letting agents that I've interacted with. A special thanks to Arif, who has always been responsive, professional, and polite. It hasn't gone unnoticed, so thank you.
Dear Anita, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotDonalina was friendly and respectful…
Donalina was friendly and respectful during the recent flat inspection. Enquired if there were any issues she could communicate to the management team for fixing. Overall a great customer experience.
Dear Ricky, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleTo date Christopher Charles have been one of the most professional letting agents that I've interacted with. A special thanks to Arif, who has always been responsive, professional, and polite. It hasn't gone unnoticed, so thank you.
Dear Anita, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
The Trusted Agent 2026 results for Dexters, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Tell us what you need and we'll put you in touch. Dexters Finsbury Park hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Yes. Dexters Finsbury Park won Gold in The Trusted Agent 2026 awards.
