Trusted Agent profile · London
★★★★★
662 reviews across 1 platform
4 Spring Street, London, W2 3RA
Dexters's office in London, at 4 Spring Street, is rated 4.8 out of 5 across 662 reviews on 1 platform, including 662 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards.
Tell us what you need and we'll put you in touch. Dexters hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
The Trusted Agent 2026 results for Dexters, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleAdam is a very nice chap, asked me all my preferences to ensure he finds the most suitable place for me. Polite, punctual and definitely knows what he’s job. Thanks again Adam.
Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleMillie was excellent all the way through; friendly, very competent, helpful, professional. Moving is a pain at the best of times, but she made it much less stressful. Great agent, good company.
Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleI was nicely surprised by the dedication of the team (in comparison with the French standards, that is truly amazing). Jadasa is always available if I have a problem & the whole team will do its best to sort it out quickly. I recommend them.
Dear Julie We greatly appreciate you putting aside the time to submit a review about our Hyde Park & Bayswater Office. Every source of feedback is really important to us and we would like to thank you for having awarded us 5 stars. We hope we can be of assistance again in the future and would like to wish you all the best. Kind Regards, Hayley Marner Customer Relations Team
1/5
GoogleI signed a 2-year contract and already on the first day, I noticed that the dishwasher wasn’t working. They have been promising me they’d fix it for 4 months, but nothing has been done. In a call with their director, Cassian said Dexters has no responsibility of ensuring that all appliances work and they do offer many properties with non-working appliances, therefore they would not release me from the contract and I’d have to stay until the end of it without the dishwasher. Why advertise a property with a dishwasher and leave it inside if you don’t offer it in a useable state?
Dear Giovani, I note you comments and that you are unhappy with our service, and understand that the Director of the office is currently in contact with you in regards to this. Kind regards Asma Chughtai Customer Relations Team
5/5
GoogleI have to command Eleanor on such professional service in relation to helping me out with the properties to rent around Hyde Park area. She made sure I was kept well informed about the available units around the area and followed up right away with thoughts I had after the viewing. She was very warm, friendly, helpful and so easy to communicate with. I highly recommend anyone finding for a place around the area to look for Ellie! You won't be dissapointed.PositiveResponsiveness, Quality, Professionalism, Value
Dear Shigim, thank you for your 5* review. We are pleased to read that you have had a great experience with Eleanor in our Hyde Park & Bayswater office. We wish you the best of luck going forward. Kind Regards Asma Chughtai Customer Relations Team
5/5
GoogleOn my rental property search I contacted lots of estate agents about lots of properties as everyone does. Dexters were the only one that continued to contact me about suitable properties and book me on viewings for them, which ultimately bore fruit. My main contact points within Dexters were Adam and Rosa. They were friendly, attentive, understood my needs, and made my property search a lot easier as they did a lot of the searching for me! When it came to putting in an offer and signing the contract etc I stayed mainly in contact with Adam and Rosa and the process was fairly straightforward and painless. Thanks to everyone involved.
Dear Jack, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to be able to assist you again in the future. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleI don't usually write reviews but this time I must take some time to make one. I was struggling for over two months to find a place finding as main issue the incompetence of certain agents. However, few days ago everything changed when I have been contacted by the agent Rosa Lopez whom since the first moment has been extremely helpful and professional. Probably the most reliable responsible agent I have ever dealt with. She went above and beyond to find us the right place understanding our requirements she made the process less stressful and taking us through each step. I'm writing this review as I think Rosa really deserve our appreciation, thanks to her I will definitely associate Dexter as great and professional company.
Dear Giulio, thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards Asma Chughtai Customer Relations Team
5/5
GoogleRosa was fantastic. She listened to what we were looking for and helped us find the perfect flat. She was a friend throughout the process and made what can sometimes be a headache surprisingly easy. Thank you Rosa!
Dear Aaliya, Thank you for taking the time to leave such great feedback regarding your experience with Rosa and our Hyde Park office. I will pass on your comments to the team who will be delighted to hear them. Kind Regards, Evie Fisher Customer Relations Team
5/5
GoogleCloe was a brilliant agent. She understood my requirements and needs very well. Great communication and always very helpful.
Dear Veronika, Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleRosa was extremely helpful and efficient and was determined to find a flat that would be the perfect fit for us.
Dear Alejandra, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleChloe from the estate agency did an amazing job finding lots of options for my flat search. Her dedication and expertise in suggesting alternatives showed she really cared about getting me the right place. Chloe's friendly and determined approach makes her a standout in the real estate game. Big thanks to her for all the help in the process!
We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Chloe. Please do not hesitate to contact us again. Kind regards, Asma, Customer Relations Team.
5/5
GoogleVery helpful in our property search. Millie made the whole process very smooth, would recommend this agency to prospective tenants.
Dear Saaz, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleChloe was really helpful in searching for a place suited to our needs!
Dear young young hui, Thank you for taking the time to leave a 5 star Google review. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleExcellent service. Thank you Loujain for all of your time and assistance. This has been a totally new experiencia for us and your information has been always so clear and focused one what we need. We are very thankful for tour efforts.
Dear Karina, We appreciate you taking the time to submit your review regarding the service you received from our Hyde Park & Bayswater Office. We welcome all feedback and are very pleased to read that our team delivered you a five star service. We wish you all the very best for the future. Kind regards, Hayley Marner Customer Relations Team
5/5
GoogleChloe helped me recently when I was looking for an apartment to rent. She is a thorough professional and was a pleasure to work with. She is knowledgeable and helped choose properties that were aligned to what I was looking for. Great to see that she does not try to hard sell and was transparent throughout the process.
Dear Raghav, Thank you for your lovely words and for leaving a 5* review. We are delighted that your experience with us couldn’t have been any better and the team in our Hyde Park & Bayswater office will be so pleased to read this. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleMany thanks to Matthew, who ensured that the process of renting a property in the time of Covid-19 was as seamless and smooth as possible. Would highly recommend Matthew and the wider Dexters Paddington team.
Dear James, Thank you for taking the time in providing such lovely comments about Matthew in our Hyde Park office. We aim to provide five star service to all our customers, so I am pleased to hear we were able to deliver this for you. Kind Regards Evie Fisher Customer Relations Team
5/5
GoogleI was helped by Chloe, she was really helpful and understood all my needs. Thank you so much
Dear Gabrielle, Thank you for your great 5 star review, and mentioning your experience with Chloe in our Hyde Park office. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleWe had the pleasure of working with Chloé in our apartment search. Not only did she demonstrate exceptional efficiency and professionalism throughout the entire process - from property identification to making an offer, conducting background checks, and finalizing the contract - but she also brought warmth and genuine quality to our interactions, which was invaluable during such fast-paced times of change
Dear François, Thank you for leaving a 5 star Google review. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleChloe was very nice and friendly whilst we tried to find an appropriate place for me)
Dear Iuliia , Thank you for your 5* review. We take on board all feedback and appreciate you taking the time to review your experience with Chloe. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleBella was lovely and it was a real pleasure interacting with her. Very professional and friendly. Jean-Baptiste
Dear Jean, hank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleThanks to Bella for her kind help and professionalism to show the properties. She is always available to help, arrange viewings quickly and keeps up to date.
Dear Dilek, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleWent to view a flat with the lovely Tom and we couldn't be more happy with the service he provided us. A very nice and funny young man who was on time, gave us our own space while looking through the place and answered all our questions! He seemed well prepared. Fiona who introduced us to the flat was also great and arranged a viewing quickly. Based on our requests she found this great flat. We can highly recommend Dexters Hyde Park! The best Dexters office that we've experienced so far.PositiveResponsiveness, Professionalism
Dear Leila. Thank you for taking the time to leave your review, we are delighted that we delivered such a high quality service. We hope we can be of assistance to you again in the future. Kind Regards, Evie Fisher Customer Relations Team
1/5
GoogleI had a horrible time dealing with this particular agency buying my first home. They were both not helpful in answering my questions about the flat, and the director used threats to get what he wanted at close. Kinda puts a damper on the buying a dream home thing. You might HAVE to deal with them if it's an exclusive listing though. This industry...
Dear Scott,I am sorry to read your 1 star review. I am concerned to read your comments and have passed them to our Area Director. Kind regards, Asma Chughtai, Customer Relations Team
1/5
GoogleUnfortunately after an initial good review, all the process ended up terribly bad. The landlord decided not to sign the contract even we had went thru the referencing process in 1 day, allegedly for health reasons, and Dexters let us know of that only 7 days before we were supposed to move. Now Dexters and the landlord get away with it, no support from their side.. we were left by ourself... clearly we will need to spend much more money either in getting a new flat in 1 week, or in another short term rental. Tenants, watch out, Dexters is not going to do much when most needed.
Dear Manuel, I As you state, the Landlord decided not to progress your application and the office did advise you as soon as we were made aware. We were disappointed that this was the case but must act on our Landlord's instructions. We were keen to find you an alternative property but appreciate you were unhappy that you were let down by the Landlord. The office would be happy to discuss this further with you and if you are still looking for somewhere we will ensure that you are contacted with any suitable properties. Kind regards Evie Fisher Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Dexters, London won Platinum.
Tell us what you need and we'll put you in touch. Dexters hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
