Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleDaniel was great! Took me to so many great places and ticked all the boxes I was asking for, made so much time for me and was super informative at all the properties, thank you Daniel!
Holly · 5 November 2024
Agent replied · 12 November 2024
Dear Holly, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we are available to offer assistance if needs be. Kind regards, Sarah
★★★★★ 5/5
GoogleJoanna has been really helpful in our house buying process so far. She has been patient with us as first time buyers and has explained all the processes very clearly as it's all new to us. Thank you for all your help and hard work!
Anna · 8 June 2024
Agent replied · 27 August 2024
Dear Anna, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
GoogleI recently moved to London from Glasgow to live with my partner and best friend. I was feeling quite apprehensive about the move and general flat hunt. However I was incredibly grateful to have had Rachel from the Kensal Rise branch assisting me. I’ve had a really good experience with Dexters and Rachel in particular. She was incredibly professional, very friendly and was so available to us. I really believed that she genuinely cared about helping us find a property that we loved. Our process of finding a property was quite challenging (through no fault of ours or dexters). We had a landlord pull out of our agreement with only a week to move which was quite devastating. However Rachel was completely determined to help us find somewhere within the week that would mean we could still move at the same time. As myself and my partner were based in Glasgow at the time she really went out of her way to make sure we never missed a thing at viewings (even sending us multiple videos and constant messages). She devoted so much of her time and effort to us and we really felt like her number one priority. We were able to find a place that was even better than the first one! And we owe so much to Rachel for helping us make it to that point. It made my anxiety about moving just disappear as I knew we were in good hands. I feel incredibly lucky to be looked after by Dexters. Having rented through estate agents for many years I can say with absolute confidence that this is the most personable and best service that I have ever received. Thank you again Rachel and Dexters!PositiveQuality, Professionalism
Fiona · 23 October 2020
Agent replied · 13 June 2024
Dear Fiona. I was delighted to read the comments in relation to our Kensal Rise office and
will ensure that these are passed on to the team. Our teams work very hard on
behalf of our clients and customers and it makes it all the more rewarding when we
receive a great review. Many thanks again. Kind Regards, Evie Fisher Customer
Relations Team
★★★★★ 5/5
GoogleI had a wonderful experience with Rachel assuring me in finding a one bedroom rental. She was extremely professional, friendly and personable. Rachel was very precise and thoughtful about my requirements and would contact me right away when something suitable came along. Even before it was listed! I would definitely recommend Dexters! I had the pleasure to speak with and meet with a few others in various offices and they were all very kind and extremely helpful.PositiveResponsiveness, Quality, Professionalism, Value
Rebecca · 23 October 2020
Agent replied · 13 June 2024
Dear Rebecca, Thank you for taking the time in providing such lovely comments about Rachel in our Kensal Rise office. We aim to provide five star service to all our customers, so I am pleased to hear we were able to deliver this for you. Kind Regards Hayley Marner Customer Relations Team
★★★★★ 5/5
GoogleThe team at Dexters where very professional and kept us informed every step of the way. I would recommend using David and his team to conduct youre property sale or purchase.
Dont think twice in using these guys they know what they are doing!!!
Thanks again
Luis · 14 May 2024
Agent replied · 13 June 2024
Dear Luis, Thank you for your kind comments regarding David's team and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
GoogleHad a fantastic experience with Dexters Kensal Rise/Queens Park. Having not rented a long term property in the UK previously, Gareth Parry was super helpful in guiding us through the entire process and we are extremely happy and looking forward to moving into our new home soon. Thank you Gareth!
Idil · 14 February 2024
Agent replied · 13 June 2024
Dear Idil, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Gareth, and hope we can help again in the future. Kind regards, Asma, Customer Relations Team.
★★★★★ 5/5
GoogleFrom the very beginning Rachel was attentive, professional and nothing was too much trouble for her. After a few viewings we finally found the perfect property and the whole process up until signing the contract and picking up the keys ran as smoothly and effectively as we could have wished. Very pleased with the service and a special thanks to Rachel, Andy and the team. Would definitely recommend.PositiveResponsiveness, Quality, Professionalism
Mariana · 14 June 2022
Agent replied · 13 June 2024
Dear Mariana, thanks for the great comments for Rachel, Andy and the team and I am so pleased that you have found somewhere new to live through Dexters and would like to wish you all the best. Kind regards - Asma Chughtai - Customer Relations Team
★★★★★ 5/5
GoogleMy experience with James and the Dexter team was genuinely positive. He was attentive and courteous, and the agency provided a calm and reliable environment throughout the process. Everything felt straightforward and well supported. I’m grateful for their assistance and would confidently endorse Dexter and James’s service. My experience with James and the Dexter team was genuinely positive. He was attentive and courteous, and the agency provided a calm and reliable environment throughout the process. Everything felt straightforward and well supported. I’m grateful for their assistance and would confidently endorse Dexter and James’s service.
RP · 13 December 2025
★★★★★ 5/5
GoogleErika Fejzullahu has been a real star from start to end. The care and professionalism was of another level. I did not feel as another customer but as a valued person who is looked after. A true meaning of how businesses should be run.
Ridvald · 1 June 2024
Agent replied · 15 June 2024
Dear Ridvald , We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
GoogleMy wife & I have recently dealt with Erika at the Kensal Rise office. I have to say that she has been incredibly helpful in aiding us in our search and was able to show us properties that we would not have thought of ourselves. Thank you Erika.
Garry · 15 March 2024
Agent replied · 13 June 2024
Dear Garry, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
GoogleMy experience with Dexters was amazing from the moment I enquired till the end, Hassan was amazing he informed us about everything and nothing was too much to ask for. He went above and beyond to make sure the process was smooth and stress free. Also a massive thank you to Sybil.
Hassan’s local knowledge of the area is second to none! He even went out of his way if we asked or queried something he didn’t know to get the answer or solution. Overall the best experience with an Agency.
Amber · 14 June 2020
Agent replied · 13 June 2024
Dear Amber, Thank you very much for your great review regarding our Kensal Rise Office. Feedback is very important to us and we appreciate you taking the time to post this. I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving. Kind regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
GoogleMy partner and I have just completed on a property in Queen's Park. Matty has been absolutely amazing from start to end. Always available to answer even the smallest, most irrelevant questions I had and always making time to chase when a party was holding up the sale. Even when their office closed he was always there to speak to us and reassure us that everything will be ok. I would recommend Matty as an agent to anyone looking to buy as he really does invest the time to make sure the process is as painless as possible.
Manon · 14 June 2020
Agent replied · 13 June 2024
Dear Manon, I was delighted to read the comments in relation to our Kensal Rise office and will ensure that these are passed on to the team. Our teams work very hard on behalf of our clients and customers and it makes it all the more rewarding when anyone takes the time to post a great review. Many thanks again. Kind Regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
GoogleI’m so glad I chose Dexter for the sale of my flat. From the day I popped into their Kensal Rise office, I just knew I was in good hands.
All of them were very professional but at the same time very friendly.
I was expecting the whole process to be stressful but they made the process very smooth.
I will definitely recommend them to anyone.
Many thanks to James, Lee, Joanna, Laura, Neela and everyone else who were involved in the process.
Kayode · 14 June 2020
Agent replied · 13 June 2024
Dear Kayode, I am writing to say thank you for your kind comments about the service you received from our Kensal Rise Office. We really appreciate you taking the time to post this review as feedback is very important to us. I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future. Kind regards, Hayley Marner Customer Relations Team
★★★★★ 1/5
GoogleRachel George at Kensal Rise has been helpful, personable and professional throughout the letting process. Sybil was also a great contact and communicator. Rachel & Sybil FIVE STARS.
However, overall feedback for Dexters to consider: endeavour to be more cautious and refrain from falling into the trap of over promising, even if it is with goodwill. Over promising so often leads to problems, no matter the good intentions. Managing expectations is a challenging job.
Please also avoid pressuring landlords into allowing tenants to move in earlier than landlord's requested date, even if it is to please new tenants. Nonetheless, I recommend considering Dexters as a potential agent. Rachel & Sybil highly recommended.
J · 14 June 2020
Agent replied · 13 June 2024
Dear Jaimee, Thank you for taking the time to leave your review. We appreciate all feedback and use this to monitor our service levels. I note your comments and will be passing on the feedback to the team. We hope to be of assistance to you again at a future date. Kind Regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
GoogleHaving just completed our tenancy managed by the Dexter’s team it is safe to say we had some bumps in the road, however we can not thank the team at Dexter’s enough for their care throughout. Particularly Lisa Beverlly who was always available and attentive when we needed her. Any bumps or issues we had were dealt with swiftly and promptly providing a fortuitous result once resolved. Lisa was always friendly and understanding and we want to thank her for making our tenancy enjoyable and easy. I can’t recommend Dexter’s Kensal Rise enough and if you’re lucky enough to have Lisa as your property manager then we are sure your tenancy will be as enjoyable as ours.
Chris · 14 June 2020
Agent replied · 13 June 2024
Dear Chris, We greatly appreciate you putting aside the time to submit a review about our Kensal Rise Office. Every source of feedback is really important to us and we would like to thank you for having awarded us 5 stars. We hope we can be of assistance again in the future and would like to wish you all the best. Kind Regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
GoogleIt's been pleasure working with Louie from Dexter's. Louie has been extremely professional and has made the rental process seamless. I would highly recommend Dexter's as the lettings agent.
Yamma · 18 January 2025
Agent replied · 23 January 2025
Dear Yamma, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Asma
★★★★★ 5/5
GoogleI would like to say thank you to Dexters and especially - Zamar Beckford, who helped me rent a flat within my budget and criteria. Zamar is polite, helpful and responsive. He tried his best to accommodate my needs - for example, arranging a viewing for the second time so that I could do some measurements in the flat.
Amy · 14 June 2023
Agent replied · 13 June 2024
Dear Amy, Thank you for taking the time to leave a wonderful 5 star Google review. Zamar will be thrilled to read your kind comments. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
GoogleI’d like to thank the Dexters team and specifically Gentjan on his determination and drive he was attentive to my search and narrowed down a collection of properties for me to see on the same day
John · 16 March 2026
Agent replied · 16 April 2026
Dear John, We really appreciate you taking the time to leave such lovely comments about Gentjan. They will be so pleased to read your 5 star review. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Asma
★★★★★ 5/5
GoogleThank you to David and the team at Dexters. We came to them with lots of questions, needing professional advice on how best to move forward with selling a house currently split into two flats. They were fast and efficient and gave top quality advice on navigating the complex territory as well as the ticking time clock of the government holiday on stamp duty. I will certainly come to them again, brilliant service, thank you.
Jessica · 14 June 2021
Agent replied · 13 June 2024
Dear Jessica, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind Regards, Evie Fisher Customer Relations Team
★★★★★ 5/5
GoogleOur experience with Dexter Kensal Rise has been great thanks to Arjun. He has been quite helpful and efficient throughout the rent process. His feedback when we asked him questions has always been quick and resolving. You can tell Arjun knows how to approach people very professionally. We are satisfied with the agency thanks to him.
Patricia · 18 August 2023
Agent replied · 13 June 2024
Dear Patricia, We really appreciate you taking the time to leave such lovely comments about Arjun. They will be so pleased to read your 5 star review. Please do not hesitate to contact the Kensal Rise team in the future. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
GoogleI would not hesitate to recommend Dexter office for anyone seeking for housing. I was out of UK but Mr. Zamar was in contact with me overseas almost every day to get my apartment ready when I get to london. Very special thanks to him. Five stars treatment to all customers
Ahmad · 16 December 2023
Agent replied · 13 June 2024
Dear Ahmad, Thank you for leaving a 5 star Google review. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
GoogleAmad was a pleasure to deal with very respectful understood our needs for accommodation & ensured we’re happy with what we’ll be moving into rather than just rushed us into a property.
Basim · 24 November 2024
Agent replied · 23 January 2025
Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we are available to offer assistance if needs be. Kind regards, Asma
★★★★★ 5/5
GoogleDexters Kensal Rise and Sophie Ling in particular were fantastic as I purchased my property. As a first time buyer, especially in this roller coaster of a market, I had lots of questions and Sophie was patient and efficient in helping me and nudging the sale through in a timely way. Communication was great and I highly recommend!
Kecia · 14 June 2023
Agent replied · 13 June 2024
Dear Kecia, It’s great to hear that you have had a brilliant experience with our Kensal Rise office. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
GoogleI really enjoyed working with Dexters, in particular my agent Arbnor. He was straight forward, considerate and very genuine. He kept me constantly updated on new properties without being pushy. I didn't feel I was being played around. Would highly recommend them first as an estate agency but particularly Arbnor who was a genuine pleasure to work with!
Leif · 14 June 2023
Agent replied · 13 June 2024
Dear Leif, We really appreciate you taking the time to leave such lovely comments about Arbnor. They will be so pleased to read your 5 star review. Please do not hesitate to contact the Kensal Rise & Queen's Park team in the future. Kind regards, Asma Chughtai, Customer Relations Team
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