Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleFriendliest and most genuine estate agent staff I have dealt with in my property search. Both Lewis and Chloe were so helpful, no-nonsense, and very easy to talk to. Lewis was more than happy to wait for my partner to show up late to a viewing, and he got back to us within a day on some questions we had for a landlord. Highly recommend. 10/10
Tom · 14 June 2022
Agent replied · 13 June 2024
Dear Tom, Thank you for your kind words and for leaving a 5* review. We are so pleased that your experience with us couldn’t have been any better and the team in our Highgate office will be thrilled to read this. We hope that we can assist you in the future. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
GoogleShannon was really lovely and helpful :)
Ellen · 26 August 2025
Agent replied · 9 September 2025
Dear Ellen, Thank you for leaving a 5 star Google review.We look forward to seeing you again in one of our offices. Kind regards, Asma
★★★★★ 4/5
GoogleI appreciate Angelika Wroblewska's very active help with the flat survey. Although I ultimately found my next flat through other sources, Angelika was the most active and energetic one, making me feel someone cared about my living.
Lorraine · 24 July 2024
Agent replied · 23 August 2024
Dear Lorraine, Thank you for your kind comments regarding Angelika and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
GoogleI just want to say a big thank you to Chloe McNamara. She's really approachable, attentive, helpful and professional. I'm still looking for my new home but I wouldn't hesitate to recommend Chloe. She's the only agent who's followed up with me after a viewing and who's stayed in touch. Thanks Chloe!
Elizabeth · 17 September 2023
Agent replied · 13 June 2024
Dear Elizabeth, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
GoogleAngelika was incredibly helpful and professional throughout the process of finding my apartment. She was responsive, knowledgeable, and made sure everything ran smoothly. Highly recommend her services!
Dan · 24 December 2024
Agent replied · 9 January 2025
Dear Dan, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Asma
★★★★★ 5/5
GoogleWe recently sold our flat through Dexters and I cannot recommend them enough. A big thanks to Anthony and the team who were just brilliant in what was quite a lengthy, frustrating sale. You were all a massive help and we couldn't have done it without you. Thank you!
Hannah · 16 November 2023
Agent replied · 13 June 2024
Dear Hannah, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
GoogleDexters were incredibly helpful assisting us in a process full of twists and turns with our sale. Nick was always available and kept us up to date with everything and was great to deal with. Would definitely recommend.
Sue · 6 June 2024
Agent replied · 23 August 2024
Dear Sue, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
GoogleProvided a great service, flexing to our needs over a long property search. Thank you to Angelika for always making us feel prioritised and providing what always felt like a thorough, professional and personalised service.
Joseph · 24 July 2024
Agent replied · 23 August 2024
Dear Joseph, Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
GoogleKade has been a great contact throughout our long house sale process with regular sale progress updates. Kept us in the loop at all times and always in a professional manner.
Vera · 23 September 2024
Agent replied · 23 October 2024
Dear Vera, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Asma
★★★★★ 5/5
GoogleAgency is responsive and actually provides some help with search for a flat to rent. I spoke and emailed Ms Angelika who was very professional, well informed and responded to my enquiries very quickly.
Krzysztof · 24 July 2024
Agent replied · 23 August 2024
Thank you for leaving a wonderful 5 star Google review. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
GoogleChloe was incredible at our first showing! She really put the time in and walked us through all the steps. She called multiple times updating us about the progress of our offer. We really felt understood and safe in our property search.
Laura · 14 February 2024
Agent replied · 13 June 2024
Dear Laura, Thank you for taking the time to leave a wonderful 5 star Google review. Chloe will be thrilled to read your kind comments. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
GoogleI recently let my property through Dexters and could not have been happier with the service or the outcome. Within a couple of days or putting the flat on the market we received multiple offers and ended up achieving a fantastic figure - over the asking price! The tenants are a lovely, professional couple and am sure will look after the property well. Thank you Eva and Jim!
Lizzie · 14 June 2021
Agent replied · 13 June 2024
Dear Lizzie, I am writing to say thank you for your kind comments about the service you received from our Highgate Office. We really appreciate you taking the time to post this review as feedback is very important to us. I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future. Kind regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
GoogleAngelika was fantastic - she was responsive and personable and helped us find and view suitable properties. She went out her way to keep us informed of new flats on the market.
Hermione · 24 July 2024
Agent replied · 23 August 2024
Dear Hermione, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
GoogleDexter’s has been so great in helping us find and secure a property. We had Chloe show us round a place, and she was so so helpful in giving us information about the property and the area, and knew the answer to all our questions. She was also really informative in helping to maximise our offer to ensure we have the best chance possible on the property we want. Really great team, everyone else we spoke to was so friendly too! Definitely recommend.
Lucy · 24 July 2024
Agent replied · 23 August 2024
Dear Lucy, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best and if we can assist you or any of your friends or family in the future please do get in contact. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
GoogleI wanted to thank Ilaria for her professionalism and great customer service! It was great doing viewings with her. She was able to answer all my questions and she was very accommodating with any change of schedule from my side when booking in appointments for multiple properties
Chiara · 17 September 2023
Agent replied · 13 June 2024
Dear Chiara, We really appreciate you taking the time to leave such lovely comments about Ilaria. They will be so pleased to read your 5 star review. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
GoogleHad an amazing property search experience thanks to Angelika, so helpful on the phone and at viewings, helping us find a new property. Couldn’t have asked for more attentive service!
Harry · 18 August 2024
Agent replied · 9 November 2024
Dear Harry, Thank you for leaving a wonderful 5 star Google review. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
GoogleChloe McNamara and Angelika Wroblewska have been an absolute dream to work with. We are currently working with them both to get our first home together and we felt just as much joy from them as we felt ourselves which is very special.
Sometimes engaging across the phone you can feel like another number but these two have endeavoured to make the process feel exciting and seamless.
I can't recommend them more!
Georgia · 10 November 2024
Agent replied · 10 December 2024
Dear Georgia, We really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us should you require our services moving forward. Kind regards, Asma
★★★★★ 5/5
GoogleAngelika is brilliant, she was very informative, professional and has a friendly manner. She sent us several options to look at, she is very helpful.
Nana · 26 October 2024
Agent replied · 9 November 2024
Dear Nana, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent
standards of service to our customers. Kind regards, Asma
★★★★★ 5/5
GoogleIlaria was excellent in helping us find our dream house; she was quick to get the deal done and full of knowledge. She is a real asset to Dexters; anyone would be lucky to have her on their team.
Sabrina · 14 February 2024
Agent replied · 13 June 2024
Dear Sabrina, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
GoogleHad a great experience with Dexters we had an initial issue with the first property we tried for due to the sellers pulling out last minute. Sam was there to help after everything fell through and ended up finding us the property that we eventually moved into, cheers Sam!
Matthew · 14 June 2023
Agent replied · 13 June 2024
Dear Matthew, Thank you for your review, and mentioning your experience with Sam in our Highgate office. We strive in offering the best service and we look forward to seeing you again in one of our offices. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
GoogleI’ve rented a few times in London, but Louis is by far the best agent I’ve come across in this time! He really took the time to understand what we wanted and found us the perfect place. Super efficient service all round from Dexters and will definitely be recommending!
Emily · 14 June 2023
Agent replied · 13 June 2024
Dear Emily, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best and if we can assist you or any of your friends or family in the future please do get in contact. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
GoogleI'm currently working with Angelika. Although we haven’t found the right apartment yet, she has already managed to break the stereotype of “big agencies.” …
Varvara · 16 March 2026
Agent replied · 16 April 2026
Dear Varvara, Thank you for leaving a 5 star Google review. We look forward to seeing you again in one of our offices. Kind regards, Asma
★★★★★ 5/5
GoogleDexters provides the good quality of services. Angelika is the best. She is a kind, patient, and professional , Lettings Consultant. Highly recommended.
家頡林 · 2 November 2024
Agent replied · 9 November 2024
Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma
★★★★★ 1/5
GoogleRenting an apartment from Dexter's was truly a horror show from start to finish. Without getting into all of the details here (but I will on TrustPilot), this is not a suitable letting agency if you are not from the UK. Every step in the verification process had to be escalated to some "director" to approve e.g. if you don't have 3 UK payslips (which, if you are moving from abroad, you will not) or if you are unable to provide a direct company phone number to confirm employment because they don't seem to trust employment verification letters - large companies in 2024 typically don't have a front desk you can just call. To add insult to injury, they use a system that does not allow their agents to reply to existing email threads, so I have about 48 separate threads with this organization.
These things dragged out the agreement process for weeks on end. Despite having all of this extra time before the move-in date, the apartment was not left as agreed, had no heat or hot water, and was not properly cleaned. When I went to the office the next morning, they did not have the correct property manager information - the phone number they had, I kid you not, went to a restaurant. Between the shoddy record keeping, Kafka-esque vetting processes and lack of attention to any detail leading to the move-in, I would not recommend to anyone who is transferring to London.
Laura · 6 June 2024
Agent replied · 13 June 2024
Dear Laura, I am really disappointed to read your comments and I am keen to review what went wrong on this occasion. I will ensure this is raised with the Director of the office and we will be in contact to discuss further. Kind regard, Asma, Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.