Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleAmazing agency, professional and attentive staff. Liv Shelbourn especially was great in helping me with my enquiries. She was really devoted to her job, can only recommend! Many thanksPositiveResponsiveness, Professionalism
Clémence · 14 June 2021
Agent replied · 13 June 2024
Dear Clémence, Thank you for your kind words regarding Liv and our Kensington office. The team always work extremely hard to ensure we deliver a five star service, and will be thrilled to read your kind comments. Kind Regards, Evie Fisher Customer Relations Team
★★★★★ 5/5
GoogleFantastic support from Liv who took time to understand my requirements, connected me with the right properties and was flexible with arranging viewings (even at short notice). Could not have asked for more!
Daryl · 14 June 2020
Agent replied · 13 June 2024
Dear Daryl, We are delighted to read that we have achieved our aim of delivering a five star service and I’d like to thank you for taking the time and trouble to provide us with such positive feedback. Kind Regards Hayley Marner Customer Relations Team
★★★★★ 5/5
GoogleSuch a good experience, and Liv couldn’t have done a better job. Highly recommend them for a professional and efficient journey to finding exactly what you’re looking for.
Lis-Marie · 16 April 2021
Agent replied · 13 June 2024
Dear Lis-Marie, Thank you so much for the fantastic feedback, the team at Kensington are delighted that you have taken the time to submit this to us. Feedback is really appreciated by the teams as it makes all the hard work they put in all the more worthwhile. Many thanks again. Kind Regards Evie Fisher Customer Relations Team
★★★★★ 5/5
GoogleIt has been an absolute pleasure looking for a property with Dexters! Liv in particular has gone above and beyond helping me find somewhere, I would wholeheartedly recommend her :)
Laura · 14 June 2020
Agent replied · 13 June 2024
Dear Laura, We are really pleased to read your positive review regarding the service from our Kensington Office. We value feedback from our customers and thank you for taking the time to post this. We wish you the very best for the future. Kind Regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
GoogleI went for a viewing 2 weeks ago with Mathieu, he answered all my question and was always available when needed . So far one of the best agent that I have experienced.
Adrien · 15 June 2018
Agent replied · 13 June 2024
Dear Adrien, Thank you very much for your great review regarding our Kensington High Street Office. Feedback is very important to us and we appreciate you taking the time to post this. I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving. Kind regards, Sam Farnan Customer Relations Team
★★★★★ 5/5
GoogleFreja the most professional consultant I have met so far. She is very passionate and greatly helped us with our property. Highly recommended her to everyone!
Ethan · 14 June 2020
Agent replied · 13 June 2024
Dear Yicong, Having read your review, we would like thank you for your feedback about our Kensington Office. Our service levels are very important to us, and recognition for the team’s hard work is really appreciated. I would like to wish you all the best and we would be delighted to be of assistance again to you in the future. Kind Regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
GoogleThank very much Liv for your assistance prior to moving in and for help with negotiating the tenancy agreement.PositiveQuality, Professionalism
Karolina · 27 August 2021
Agent replied · 13 June 2024
Dear Karolina, Thank you for taking the time to leave your great review. Feedback helps us continue to deliver a fantastic service. We wish you all the best going forward and hope we can assist you at a future date. Kind regards, Evie Fisher Customer Relations Team
★★★★★ 2/5
GoogleWell it's just an estate agents.
I can't get overly excited. Not a bad experience, but i can only give such places two.
Derrick · 14 June 2020
Agent replied · 13 June 2024
Dear Derrick, We appreciate your honesty in relation to your feelings regarding estate agents, we do work hard to ensure the process of buying and selling as stress free as possible given the challenges the industry faces. Kind Regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
GoogleViewed a couple of properties with Mathilda. She is very friendly and at the same time incredibly professional, which in turn made for a much better experience.
Sep · 15 June 2018
Agent replied · 13 June 2024
Dear Sep, We appreciate you taking the time to submit your review regarding the service you received from our Kensington High Street Office. We welcome all feedback and are very pleased to read that our team delivered you a five star service. We wish you all the very best for the future. Kind regards, Mollie De-la-haye Customer Relations Team
★★★★★ 5/5
GoogleLiv really listened to what I wanted/needed and it was a true pleasure to work with her.
A · 14 June 2021
Agent replied · 13 June 2024
Dear Sir/Madam, I was delighted to read the comments in relation to our Kensington office and will ensure that these are passed on to the team. Our teams work very hard on behalf of our clients and customers and it makes it all the more rewarding when we receive a great review. Many thanks again. Kind Regards, Evie Fisher Customer Relations Team
★★★★★ 5/5
GoogleElliott and Anthony have done a great job, are extremely professional and always available. For once, flat hunting was an enjoyable journey!
Tom · 15 June 2019
Agent replied · 13 June 2024
Dear Tom, We are delighted to read that our Kensington Office achieved our aim of delivering a five star service. Thank you for taking the time to leave your review. We wish you all the best for the future. Kind regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
GoogleMathilda did a great job, professional as always. I would highly reccomend her to friends and family. Thanks for the great work.
Jenson · 15 June 2018
Agent replied · 13 June 2024
Dear Jenson, I am writing to say thank you for your kind comments about the service you received from our Kensington High Street Office. We really appreciate you taking the time to post this review as feedback is very important to us. I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future. Kind regards, Mollie De-la-haye Customer Relations Team
★★★★★ 5/5
GoogleVery helpful and responsive agent. Found us a nice flat, and helped us solve all the problems.
Mengchun · 14 June 2020
Agent replied · 13 June 2024
Dear Mengchun, I would like to take this opportunity to thank you for submitting your review. All feedback is important to us and we really appreciate your positive comments in regards to our Kensington High Street Office. Thank you for using our services and of course we would be delighted if we can be of assistance to you again in the future. Kind regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
GoogleI had a good experience with Freja. She was helpful and happy to help at all times.
Aziz · 14 June 2020
Agent replied · 13 June 2024
Dear Aziz, We greatly appreciate you putting aside the time to submit a review about our Kensington Office. Every source of feedback is really important to us and we would like to thank you for having awarded us 5 stars. We hope we can be of assistance again in the future and would like to wish you all the best. Kind Regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
GoogleVery smooth experience with Dexters! Hats off especially to TomPositiveQuality, Professionalism
Toby · 27 August 2021
Agent replied · 13 June 2024
Dear Toby, Thank you for taking the time to leave such great feedback regarding your experience with Tom in our Kensington office. Kind Regards, Evie Fisher Customer Relations Team
★★★★★ 5/5
GoogleGreat Staff, very professional!
Filippo · 14 June 2021
Agent replied · 13 June 2024
Dear Filippo, Thank you for your great review regarding our Kensington office. I will pass on your comments to the team who will be delighted to hear them. Kind Regards, Evie Fisher Customer Relations Team
★★★★★ 5/5
GoogleSuper professional team, completely different from what I had experienced through rightmove.
Robin · 15 June 2018
Agent replied · 13 June 2024
Dear Robin, Thank you for your review regarding your experience with our Kensington High Street Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again for taking time to submit your feedback and wish you all the very best for the future. Kind regards, Mollie De-la-haye Customer Relations Team
★★★★★ 5/5
GoogleExcellent service provided in helping find flats
Khalid · 14 June 2020
Agent replied · 13 June 2024
Dear Khalid, I am writing to say thank you for your kind comments about the service you received from our Kensington Office. We really appreciate you taking the time to post this review as feedback is very important to us. I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future. Kind regards, Hayley Marner Customer Relations Team
★★★★★ 4/5
GoogleOverall good level of service
Ravi · 14 June 2020
Agent replied · 13 June 2024
Having read your review, we would like thank you for your feedback about our Kensington High Street Office. Our service levels are very important to us, and recognition for the team’s hard work is really appreciated. I would like to wish you all the best and we would be delighted to be of assistance again to you in the future. Kind Regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
GoogleQuick responses,friendly and reliable
Gabriel · 15 June 2018
Agent replied · 13 June 2024
Dear Junzhe, We appreciate you taking the time to submit your review regarding the service you received from our Kensington High Street Office. We welcome all feedback and are very pleased to read that our team delivered you a five star service. We wish you all the very best for the future. Kind regards, Mollie De-la-haye Customer Relations Team
★★★★★ 5/5
GoogleHad the pleasure to work with Will.
He’s super helpful and kind hearted.
You can tell that he thinks in the client’s shoes. A highly effective manager. I’d highly recommend him
LJ · 14 June 2020
★★★★★ 1/5
GoogleRating only, no written review.
Yingshan · 7 June 2025
Agent replied · 16 April 2026
Dear Yingshan, I am sorry to read your 1 star review. I have passed them to our Director to review with the team. We will then be in contact with you to discuss further. Kind regards, Asma
★★★★★ 5/5
GoogleRating only, no written review.
Dhruv · 16 April 2024
Agent replied · 13 June 2024
Dear Dhruv, Thank you for leaving a 5 star Google review. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
GoogleRating only, no written review.
Kira · 16 April 2022
Agent replied · 13 June 2024
Dear Kira, Thank you for leaving a 5 star review. Kind regards, Asma Chughtai, Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
