Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleIsobel Gipps was so helpful! She was one of the few agents I met in West London where I did not need to keep reminder her of my requirements (size/ budget/ length of tenancy). She was also always very polite and flexible whenever I needed to move my viewings.
Sadly we could not find a flat that could fill my requirements, but this was mostly from our side, as the deal we currently have is so good.
Isobel was also great at giving tips for making offers.
Will most certainly come back again next year for another try
Diogo · 16 April 2025
Agent replied · 16 April 2026
Dear Diogo, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Isobel. Please do not hesitate to contact us again. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
GoogleIsobel Gipps was so helpful! She was one of the few agents I met in West London where I did not need to keep reminder her of my requirements (size/ budget/ length of tenancy). She was also always very polite and flexible whenever I needed to move my viewings.
Sadly we could not find a flat that could fill my requirements, but this was mostly from our side, as the deal we currently have is so good.
Isobel was also great at giving tips for making offers.
Will most certainly come back again next year for another try
Diogo · 30 May 2024
Agent replied · 16 June 2024
Dear Diogo, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Isobel. Please do not hesitate to contact us again. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
GoogleI want to give a big shoutout to Dexters letting agency for their amazing service. Harry, the manager, was great, but Ben really stood out. He understood exactly what I was looking for and went above and beyond to find me the perfect flat. Thanks to Ben's dedication, I'm now happily settled in my new place. If you're in need of a reliable letting agency, I highly recommend Dexters, especially with agents like Ben who truly care about their clients.
Varya · 16 April 2024
Agent replied · 13 June 2024
Dear Varya, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we are available to offer assistance if needs be. Kind regards, Asma, Customer Relations Team.
★★★★★ 5/5
GoogleWe are looking for a property to rent and Ben has been fantastic trying to help us to find the right home. Always available and helpful. We couldn´t recommend more Ben as an agent. Good properties available through this office. We previously dealt with other branches from Dexter but this is the best one so far from our experience.
Catton · 17 February 2025
Agent replied · 27 May 2025
Dear Catton House, We really appreciate you taking the time to leave such lovely comments about Ben. They will be so pleased to read your 5 star review. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Asma
★★★★★ 5/5
GoogleRia Huxley is the best tenancy manager one can find! She has been incredibly helpful in providing me with tenancy documents dating back years which I urgently needed for a tax review. She has been very prompt, professional and courteous in dealing with my numerous requests, and her general attitude of cheerful assistance is just a joy to encounter those days. I hope she is as valued by the management of the branch as by her clients.
Leo · 16 April 2023
Agent replied · 13 June 2024
Dear Leo, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best and if we can assist you or any of your friends or family in the future please do get in contact. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
GoogleBen Oakes was an excellent Lettings agent who helped find the perfect flat for us and walked us through the whole process with ease. Would definitely recommend to anyone looking to rent in Notting Hill area!
Rory · 16 April 2025
Agent replied · 13 June 2024
Dear Rory, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
GoogleI was advised by Ben and had one of the best experiences, if not the best, across all agents I worked with throughout my search.
He gave me a very precise overview of all areas, explaining exactly what could be a good fit for my needs. He never needed to be reminded of my requirements while he somehow still managed to think outside the box and propose great options with a long-term view.
He was super flexible and efficient, ringing me right when suitable properties were listed and scheduled viewings within hours.
He was super professional, very clear in communication, extremely polite, never imposed any unnecessary pressure and was absolutely delightful to work with.
I highly recommend working with him, as he is clearly focused on finding properties that not only tick all boxes but really get one excited to move!
Katharina · 16 April 2025
Agent replied · 26 August 2024
Dear Katharina, Thank you for taking the time to leave a wonderful 5 star Google review. Ben will be thrilled to read your kind comments. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
GoogleI've only just moved to London from New York a month ago - and connecting with Ben has made my flat search so efficient and delightful.
He had all my details from the database and called regarding a neighborhood that wasn't entirely on my radar or search. Showed me 2 flats that were spot on with exactly what I was looking for. I made an offer the same day. I trust him implicitly.
He was so precise and really made the effort to answer every single question I had... I had many being an expat!
Highly recommend him; he's now part of my permanent contacts for London. Trustworthy, efficient, clear communication and thoughtful.
Ana · 16 April 2025
Agent replied · 26 August 2024
Dear Ana, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Ben. Please do not hesitate to contact us again. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
GoogleI would like to thank Ashley, Yasmin and Lacey for all the hard work and time they have put in and continue to put in to help us with a flat we have to rent. They managed to get a tenant for the property extremely fast and with all the issues that came from it, the three above mentioned have been my support.
I really appreciate all the assistance they have been providing us with, their professionalism and especially their patience!
A big thank you to you guys, you rock!
And as always, thank you much.
Mo · 16 April 2022
Agent replied · 13 June 2024
Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
GoogleHaving recently moved back to the UK, every week at the hotel amounts to a month worth of rent. Thanks to Timotej Tomaskovic, I was able to secure a property in less than a week. He was easy-going and very friendly! Though we've only just met, it felt like I've known him for ages. Most importantly, he doesn't just hear you, he listens.
Also big shout out to everyone else at the branch. Thanks to Ashley for negotiating with the landlord and winning us a good bargain! And thanks to Freja for dealing with the admins and for being super lovely.
Jeff · 14 June 2020
Agent replied · 13 June 2024
Dear Jeff, Thank you so much for leaving a great review. We really appreciate you taking the time to post this and will pass on to the team. Kind regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
GoogleBen is diligent, friendly and efficient. If you are looking for a property to rent, do not hesitate to contact this agency.
S · 16 April 2025
Agent replied · 24 October 2024
Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma
★★★★★ 5/5
GoogleI dealt with Lacey at Dexters through the whole process and she was very accommodating, answered all the questions i had regarding the property and the local area and even went the extra mile to give me some local recommendations. Her prerogative was clearly to ensure the process happened as smoothly as possible. I will definitely be using Dexters again when my tenancy comes to an end.
Harry · 16 April 2022
Agent replied · 13 June 2024
Dear Harry, Thank you for your kind words and for leaving a 5* review. We are so pleased that your experience with us couldn’t have been any better and the team in our Kensington office will be thrilled to read this. We hope that we can assist you in the future. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
GoogleHaving recently been looking for a studio flat to rent over the remainder of my time on my degree course, Mathilda was incredibly helpful and friendly. Thanks to Mathilda and the other members of the team, including Elliot and Alex, I have found an ideal place that suited my needs all very quickly. Mathilda was always really easy to get in contact with whenever I had a query about the flat. Likewise, I found the rest of the team in the office very helpful and ready to answer even the smallest of questions I had about any of the arrangements for the final agreement. A very friendly and efficient process that I would highly recommend.
Luke · 15 June 2018
Agent replied · 13 June 2024
Dear Luke, I would like to take this opportunity to thank you for submitting your review. All feedback is important to us and we really appreciate your positive comments in regards to our Kensington Office. Thank you for using our services and of course we would be delighted if we can be of assistance to you again in the future. Kind regards, Mollie De-la-haye Customer Relations Team
★★★★★ 5/5
GoogleWilliam Fowler is a cut above any letting agent I have worked with on my property search for a flat in London. He provided excellent and prompt contact and found suitable properties for me to view that I couldn't find on any other websites.
He also negotiated a letting agreement that I was happy to submit and have approved quickly and to my full satisfaction. I highly recommend William for anyone looking for properties in London. Five Stars!
Lauren · 15 June 2019
Agent replied · 13 June 2024
Dear Lauren, Thank you for your review regarding your experience with our Kensington Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again for taking time to submit your feedback and wish you all the very best for the future. Kind regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
GoogleFreja is a very friendly consultant of reliability. Her strong working ability helps us a lot during our cooperation. I'm saying she is good at preparing for future. When she had a feeling that we may fail to bid the first property we wanted, she immediately contacted us and found another nice one for us. Though we didn't rent with them at last, she still keeps patient and shows her happiness for meeting us.
Jian · 14 June 2020
Agent replied · 13 June 2024
Dear Jian, We are really pleased to read your positive review regarding the service from our Kensington Office. We value feedback from our customers and thank you for taking the time to post this. We wish you the very best for the future. Kind Regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
GoogleI had the best experience with Zak. He made the process of finding a great flat so smooth and stress free. Always agreable, professional and answering my phone calls quickly.
Zak went the extra mile to make the process easier.
Anastasia · 16 April 2024
Agent replied · 13 June 2024
Dear Anastasia , Thank you for your kind comments regarding Zak and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
GoogleVery professional service from Farouk and Daniel and Harry. They were very patient explaining the clauses in the tenancy contract for me. Outstanding personal skills and professional knowledge on estate.
Jiaming · 16 March 2026
Agent replied · 16 April 2026
Thank you for your kind comments regarding the Kensington team and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma
★★★★★ 5/5
GoogleElliott and Alex were both super helpful in helping us find our new home! Elliott showed us the place and negotiated pricing with landlord, and Alex was a star with follow up, paperwork and assisting us to resolve repair issues once we were moved into the flat. Alex was always available to answer questions, the whole process was made straightforward, quick response time to questions. Great service, would definitely recommend for your next home search!
Ashleigh · 15 June 2018
Agent replied · 13 June 2024
Dear Ashleigh, I am writing to say thank you for your kind comments about the service you received from our Kensington High Street Office. We really appreciate you taking the time to post this review as feedback is very important to us. I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future. Kind regards, Sam Farnan Customer Relations Team
★★★★★ 5/5
GoogleHad a very pleasant experience dealing with Leonardo Sconzo in finding my new apartment.
He did what he promised and kept me up to date at all times.
I can only hope that next time I deal with an estate agent, the process will be as smooth as with Leonardo.
Dimitri · 10 August 2025
Agent replied · 16 April 2026
Dear Dimitri, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Asma
★★★★★ 5/5
GoogleLacey and her team are very professional and reliable. Lacey in particular did an amazing job helped me to find a beautiful flat! She was enthusiastic, supportive and positive at every stage of the process. I would highly recommend her and her team!! Absolutely wonderful , thank you again!!! xx
Sophia · 16 April 2023
Agent replied · 13 June 2024
Dear Sophia, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
GoogleLacey was extremely helpful in helping me secure my lease for a beautiful flat. She was very knowledgeable and helped me understand all of the details related to the lease. She kept me up to date with everything to ensure it was a very smooth process.
Thanks for everything Lacey!
Bridget · 16 April 2023
Agent replied · 13 June 2024
Dear Bridget, Thank you for your kind words and for leaving a 5* review. We are so pleased that your experience with us couldn’t have been any better and the team in our Kensington office will be thrilled to read this. We hope that we can assist you in the future. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
GoogleBen has been of inmense support! Could not recommend him enough!
Micaela · 16 April 2025
Agent replied · 16 June 2024
Dear Micaela, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
GoogleGreat work by the team. Especially Benedicte was exemplary. She has a good commercial sense, to find solutions that work for both landlords and tenants, and generally had a very friendly approach and attitude.
Niels · 16 April 2024
Agent replied · 13 June 2024
Dear Niels, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
GoogleExcellent work by Farouk and Harry: availability, file updates, kindness, professionalism, maturity, it's a pleasure to be valued and helped in the search for a property.
Thierry · 16 February 2026
Agent replied · 16 April 2026
Dear Theirry, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we are available to offer assistance if needs be. Kind regards, Asma
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.