Trusted Agent profile · London
★★★★★
560 reviews across 1 platform
144-146 Old Brompton Road, London, SW7 4NR
Dexters's office in London, at 144-146 Old Brompton Road, is rated 4.8 out of 5 across 560 reviews on 1 platform, including 560 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for Dexters, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleDaisy was really helpful with my application for renting a flat.
Dear Ai Yin Chen, Thank you for your great 5 star review, and mentioning your experience with Daisy in our South Kensington office. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleRenting my dream flat! Harry was really great at understanding our needs and has made my partner and I very happy.
Dear Jessica, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards Asma Chughtai Customer Relations Team
5/5
GoogleVery happy with the level of service received by Dexters, specifically Michael Odish. His professionalism and local knowledge meant that at no point did it feel transactional and we felt that there was a genuine desire to help us find a new home which has been missing in so many of the agents we meet. Would definitely recommend using if looking for a property in this area.PositiveResponsiveness, Quality, Professionalism
Dear Jonathan, We really appreciate all feedback and I am delighted to hear that we have achieved our objective of delivering a 5* service. Good luck with your move. Kind regards Asma Chughtai Customer Relations Team
5/5
GoogleAmazing service from Alex and Christina. Efficient, professional and lovely folks too!
Dear Marie, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma
5/5
GoogleTom Hood is the Dexters' property manager I have dealt with. He has done an excellent job for me. He is very helpful, always gets back quickly on any issues and communicates really well.
Dear Yvonne, We greatly appreciate you putting aside the time to submit a review about our South Kensington Office. Every source of feedback is really important to us and we would like to thank you for having awarded us 5 stars. We hope we can be of assistance again in the future and would like to wish you all the best. Kind Regards, Hayley Marner Customer Relations Team
5/5
GoogleThey are tip top professionals. Highly recommenced to lettings and sales
Dear Robert, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma
5/5
GoogleJoe found a great buyer with his team. Even when what should have been a simple deal became more complicated, he did a thorough job of managing expectations, the difficult new managing agents and the lawyers many demands. Thank you.
Dear Charlie, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Joe. Please do not hesitate to contact us again. Kind regards, Asma, Customer Relations Team
5/5
GoogleGeorge was very friendly & professional. He was very responsive & showed genuine interest in my search. Would definitely recommend!
Dear Emily, It’s great to hear that you have had a brilliant experience with our South Kensington & Knightsbridge office. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards Asma Chughtai Customer Relations Team
5/5
GoogleRonnie has been the property manager for my flat. It has been hard before he joined Dexters as I did not get the assistance required. Once he arrived, it was a life changer. thanks
Dear Maurizio, Thank you for taking the time to write a review about the great service you received from our South Kensington Office, We do hope that in the future we can be of service to you again and I would like to wish you all the best. Kind Regards, Mollie De-la-haye Customer Relations Team
5/5
GoogleGeorge is really nice and helped a ton by showing me all properties that we might be interested in
Dear Clara, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
1/5
GoogleI tried attaching a PDF of my case for returning a deposit, which took me more than 3 months. In short, living with Dexter’s was a hell and it will shorten your life gravely. All my requests to fix things were ignored (like electricity or washing machine issue) and eventually I was charged for those things. We had to pay extra 150£ for the cleaning of 1m square terrace in addition to £300 of “professional clean” of the house. Also they wanted to take 150£ for 4 lightbulbs! Must have been purchased on Sotheby’s! Moreover, 70£ were demanded from my deposit to cover the holes in the wall which were acknowledged when I moved in, - all evidence attached. All requested “fixes” to my deposit are attached with images below. Most importantly, the problem of a psychologically unstable flat mate which attacked me at 7 AM in my own bed was never addressed... police case attached. I had to find a new flat mate myself! And live with a crazy person or another month and a half. It’s unheard of... no other agent would allow such a situation. For Dexter’s people are numbers. Anything unrelated to your rent or getting your money is not their concern. In fact, we were bothered by the agency 3 times with threats of a find for late payment when in fact they received the money. I wasted my heath, money and time dealing with this agency! I cannot imagine going through this again.
Dear katelevchuk, Having read your review, we would like thank you for your feedback about our South Kensington Office. Our service levels are very important to us, and recognition for the team’s hard work is really appreciated. I would like to wish you all the best and we would be delighted to be of assistance again to you in the future. Kind Regards, Mollie De-la-haye Customer Relations Team
5/5
GoogleWe connected with Dexters to assist in letting our flat in London. After years of self-management, we decided to finally seek professional support. So far, so good! The team at Dexters - Stephen Hewitt, Harry Stow, Hugh Daunt, Tom Hood & many others! - has handled all concerns, both ours and those of our tenants (whom they sourced quite quickly), efficiently and professionally. It has been a tremendous relief to be able to rely upon the folks at Dexters to sort issues, fix things in the flat, liaise with the tenants, handle all of the official paperwork connected with being a landlord, etc. We are not currently living in the UK, such that organizing these matters from abroad had become overwhelmingly burdensome. We're happy to have made the switch!
Dear Amy, I would like to take this opportunity to thank you for submitting your review. All feedback is important to us and we really appreciate your positive comments in regards to our South Kensington Office. Thank you for using our services and of course we would be delighted if we can be of assistance to you again in the future. Kind regards, Hayley Marner Customer Relations Team
5/5
GoogleTom has always done his best to understand and accomodate our needs when making arrangments to visit the property making it easier to balance with work commitments. Thanks Tom!
Dear Philip, Having read your review, we would like thank you for your feedback about our South Kensington Office. Our service levels are very important to us, and recognition for the team’s hard work is really appreciated. I would like to wish you all the best and we would be delighted to be of assistance again to you in the future. Kind Regards, Hayley Marner Customer Relations Team
5/5
GoogleRezarta is really kind and helps a lot
Dear Xuantong, Thank you for your kind comments regarding Rezarta and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleGeorge is really helpful for our property search! Look for him when you need help!PositiveResponsiveness, Quality, Professionalism, Value
Dear Bo, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleAjay Patel was a very perfessional estate agent who made things run simple and quick would highly recommend.
Dear Craig, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards Asma Chughtai Customer Relations Team
5/5
GoogleHarry has been very professional while helping me find my perfect (rental) home. 10/10 for service. Thanks Harry!
Dear Georgie, Thank you for your kind comments regarding the team and your 5* review. We really appreciate you taking the time to leave a review and wish you all the best in your new home. Kind regards Asma Chughtai Customer Relations Team
5/5
GooglePerfect service from Steffan Lewis, thank you!
Dear Avet, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma
5/5
GoogleWanted to say thanks to Elliot for finding me a great new home and Tom for sorting everything out. You made the whole experience far easier than expected.
Dear Jess Thank you for taking the time to write a review about the great service you received from our South Kensington Office, We do hope that in the future we can be of service to you again and I would like to wish you all the best. Kind Regards, Hayley Marner Customer Relations Team
1/5
GoogleRental experience was highly stressful and the agent fee structure was not made clear to us beforehand. Agent relied on hard-sell tactics which probably included lying about the popularity of properties viewed. We felt that the agent was completely uninterested in our interests at all and pressurised us immensely to raise our rent offer, while any requests for furniture (e.g. additional tables) were all denied. After moving in, they took a completely hands-free approach with regards to any maintenance issues, and we were wrongly bullied into paying for a repair which is highly likely a regular wear-and-tear issue. Generally, the agent and the management company are not easy to contact and either ignore your emails or give extremely late/unhelpful replies unless they want something from you. At least it is a learning experience as to what not to do if one decides to rent other properties in future.
Dear Stella, Thank you for posting your review however I am very sorry to read that you have been unhappy regarding your experience with our South Kensington office and the Property Management Team. I have passed your comments onto the Director of the office, Stephen, who has advised me that he is looking into this matter and will be in contact with you. If you have any further queries, please do not hesitate to contact me at molliedelahaye@dexters.co.uk. In the meantime, I would like to thank you for bringing this to our attention. Kind Regards, Mollie De-la-haye Customer Relations Team
5/5
GoogleGreat office with the most amazing team. My property is managed by Shernitta Hutchinson she is always very responsive and quick to resolve any issues you have. She definitely goes the extra mile. Shernitta has made the experience of letting out my property go ever so smoothly and stress free. I was at ease at the start but she reassured me that all would be fine and updates me after her inspections. I would highly recommend using Dexters property management.
Dear Ano, Thank you very much for your great review regarding our South Kensington Office. Feedback is very important to us and we appreciate you taking the time to post this. I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving. Kind regards, Sam Farnan Customer Relations Team
4/5
GoogleGeorge has been quite friendly and helpful
Dear Jiaxin, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleMr Elliott Taylor was more than efficient in guiding us through our first payment. An agency that actually not just thinks about, but thinks for its customers.
Dear 张弛, Thank you for your review regarding your experience with our South Kensington Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again for taking time to submit your feedback and wish you all the very best for the future. Kind regards, Hayley Marner Customer Relations Team
5/5
GoogleThey have connections with some great landlords with good properties and we were really happy about the one we took in Knightsbridge. Every property we went to we liked, and they listened to the majority of our needs. As we're not from the U.K. and this was the first time we were to rent, there was a lot new experiences, rules and papers to sign and review, so there could potentially be some improvements on flexibility regarding timing and information for foreigners moving making the whole process slightly less stressful - but overall, a good experience.
Dear Albert, Thank you for your review regarding your experience with our South Kensington office. I am delighted to read that we have achieved our aim of delivering a five star service to our customers and clients. I would like to thank you once again and wish you all the very best for the future. Kind regards, Sam Farnan Customer Relations Administrator.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Dexters, London won Platinum.
