Dexters London reviews

★★★★★ 5/5

Google

We recently sold our house through Roy Brooks who provided excellent service and advice throughout the process. Selling a house in today's market is one of the most stressful experiences we have been through but Roy Brooks were on hand at every stage as well as smoothing issues with our buyers when necessary. They were able to be objective and provide valuable advice and expert knowledge of the current housing market. The entire selling process was relatively quick and we are now able to look to our future. Thanks very much to Wallace, Stacy, Elaine and the entire team at Roy Brooks.

Liz · 27 August 2018

★★★★★ 5/5

Google

All the staff at Roy Brooke’s went above and beyond to help us with the sale of our property. They were always polite and friendly and available. Emails were responded too so quickly. They were far and away the best estate agents we have ever dealt with - it was a pleasure.

Carina · 26 August 2023

★★★★★ 5/5

Google

We recently bought a house where Roy Brooks were acting as the intermediary and would thoroughly recommend them to anyone looking to buy or sell. They fought our corner each step of the way when we encountered unforeseen delays and ensured the whole process was as smooth as possible. Big shout out to Stacy and Liz in particular who were super helpful and friendly. Thanks to the whole team!PositiveResponsiveness, Professionalism

Toby · 26 August 2021

★★★★★ 5/5

Google

I had Sales Consultant Nadia working with me on the purchase of my flat and I was very impressed with her excellent communication in keeping me updated throughout the process. The sale itself was very smooth and everything was handled with a professional and efficient approach. Thank you, Nadia!

Laura · 16 October 2025

★★★★★ 5/5

Google

This Dexters is very good to work with when buying a house. We bought a house with them recently and had wonderful experiences with both Sandra and Cos. They made what became quite a tricky buying experience much more relaxed and professional. Would highly recommend!

Alexandre · 16 November 2025

★★★★★ 1/5

Google

I rented a property in South East London through Roy Brooks with two friends in August 2014. We were initially happy with the service we received when finding the property but unfortunately the experience of being property managed by Roy Brooks ended up causing us extreme stress. We had to refer all issues with the property to our contact at Roy Brooks who would then pass them on to our landlord (who owned 300 properties). Early on, we noticed a problem with the roof leaking and had water running down the walls of two bedrooms which then led to the rooms becoming very mouldy. Despite reporting it straight away, this wasn't repaired for months. There was a total breakdown of communication as the landlord would not be co-operative and Roy Brooks had no power to effect any change themselves. To us, it seemed completely unacceptable that they would offer a property management service and then repeatedly tell us there was nothing they could do about the situation. We ended up living with a leaky roof and with mould affecting our health and damaging our property for ten weeks, all the while having to constantly write emails and phone Roy Brooks to try and get something done about the problems. We were often made to feel as if we were being unreasonable or a nuisance for wanting the issue to be solved. This also occurred when we asked for 24 hours notice before contractors or the landlord would come to the house. On several occasions, the landlord who I personally never met throughout the tenancy let himself into the house without our consent on less that 24 hours notice with Roy Brooks's approval. Eventually we were told that the landlord had 'agreed to end our tenancy early', so we were effectively asked to leave for complaining too much about the house not being in a fit state. Roy Brooks offered to waive agency fees in finding us a new property but we decided not to use them again after our terrible experience. If you are looking to rent with Roy Brooks (or any other agency) I'd strongly recommend checking out who your landlord is and if they are a business or own hundreds of properties I'd steer well clear - these landlords do not care one bit about the well being of the tenants. *EDIT 13/04/2015: In response to the reply from Roy Brooks, you most certainly did manage the property that I'm referring to, I can supply evidence if necessary, and visits took place repeatedly at less that 24 hours notice. I can also provide evidence of my requesting 24 hours notice and the agency's reply that this is "not always possible".

Katie · 28 August 2015

★★★★★ 5/5

Google

Absolutely couldn't recommend Roy Brooks enough. Stacy and James (and the rest of the team!) have done such an incredible job, from the very first valuation meeting right through to completion. There have been a lot of hurdles along the way, none of which were caused by Roy Brooks, but all of which were dealt with professionally, swiftly and carefully. We really have felt supported throughout. Thank you so much to you all!

Michelle · 26 August 2020

★★★★★ 5/5

Google

I spoke to Nicola as a first time buyer, she was really helpful throughout the process sending me a range of properties and even helped me get in contact with a mortgage broker and solicitor.

Sonay · 9 September 2025

★★★★★ 5/5

Google

We have recently sold our property through Roy Brooks. The whole sales team have been great throughout the process. I'd like to particularly thank Harry and Sandra for their help from start to finish. They were friendly, professional and seem to genuinely love what they do.

Alan · 26 August 2023

★★★★★ 5/5

Google

I listed my flat with Roy Brooks in July after meeting Stacy, one of the directors. The whole team particularly Liz, were were excellent (assuring & patient with me when I was stressing) and overall really professional. My flat was presented well online and the whole sales process and communication throughout was really smooth.PositiveResponsiveness, Quality, Professionalism, Value

Vikki · 26 August 2022

★★★★★ 5/5

Google

Liz was pivotal in holding our chain together - we are so grateful and couldn't be happier in our new home!

Laura · 12 December 2024

★★★★★ 5/5

Google

We had a really great experience buying through Dexters. Luca was very communicative and helped to make the process as smooth as it could be.

Rebekah · 25 September 2024

★★★★★ 5/5

Google

Joe is the most attentive and reliable estate agent. He never fails to make sure our needs are considered and met where possible. Recommend highly.

Eleanor · 25 September 2024

★★★★★ 5/5

Google

Had a great experience with Dexters! The team was professional, friendly, and really helpful throughout the process. Communication was clear and everything went smoothly. We were able to complete within 2-months of our offer. Highly recommend!

Millie · 16 November 2025

★★★★★ 5/5

Google

Liz was so accommodating on viewings and we certainly loved working with her around buying a place. We are yet to find something that fits our requirements. However great experience with her.

Chris · 28 March 2024

★★★★★ 5/5

Google

We sold our flat through Dexters and can only recommend them in the highest terms. Sandra and the team were really proactive in selling the flat. Highly recommend them if you're looking for a professional, helpful and friendly sales experience!

Jenny · 26 August 2023

★★★★★ 5/5

Google

Friendly & approvals team who have excellent local knowledge. Julia is fantastic and really understands our situation. We valued her reassurance and ‘no pressure’ attitude, which is what attracted us to use Roy Brookes in the first place.

Kate · 26 August 2023

★★★★★ 5/5

Google

Edward was super easy, friendly, helpful and professional and we made it through without a hitch due to the on point communication

Rich · 26 July 2024

★★★★★ 5/5

Google

Ed Torry, Liz M and Cos D helped us sell our flat during a fraught process. When our first buyers fell through they helped us find new buyers in good time and still matching our expectations on price. We’ve dealt with a lot of agents over the years and these guys are true professionals - a rarity in this industry.

Caitlin · 3 December 2024

★★★★★ 5/5

Google

Roy Brookes have a fantastic team that provided excellent service from start to finish. They are personable team who are always available to help. A big thanks to Liz who guided the sale through to completion!

Sam · 26 August 2023

★★★★★ 5/5

Google

Great team with excellent communication. They showed me a range of really nice properties and made the whole process straightforward and stress-free. Would definitely recommend.

Leigh · 16 December 2025

★★★★★ 5/5

Google

Thank you Edward for your support and patience in our journey as we bought our first home! X

Alex · 26 July 2024

★★★★★ 5/5

Google

Visited today about selling my property and couldn’t be happier. The team were polite, professional and made the whole process feel much less stressful.

Michelle · 16 December 2025

★★★★★ 5/5

Google

Edward Torry has been incredibly helpful in guiding us through the initial stages of buying our first home. He has been very attentive, thorough and quick to respond to all our queries/ questions.

Fred · 26 August 2023