Trusted Agent profile

Dexters reviews

★★★★★ Excellent

343 reviews across 1 platform

44 Ladywell Road, London SE13 7UZ

Dexters's London office at 44 Ladywell Road is rated 4.9 out of 5 across 343 reviews on 1 platform, including 343 Google reviews rated 4.9. It won Gold in The Trusted Agent 2026 awards. Checked 9 October 2026.

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4.9 / 5

343

Reviews on Google

This office

Reviews may appear on more than one platform.

Awards

Trusted Agent 2026 results for Dexters. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the London office, from every platform, shown as written. First names only.

5/5

Google

We had Joe show us around a property yesterday and although I decided not to go with renting the property, his professionalism and knowledge were brilliant. He was very friendly and described the details of what the next steps would entail which is not something I have experienced before. Thanks Joe!

Abbie · 24 September 2024

Agent replied · 24 October 2024

Dear Abbie, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we are available to offer assistance if needs be. Kind regards, Asma

5/5

Google

George is a committed and highly attentive agent who went above and beyond to help us find our new home. Energetic and driven, he's a rising talent and comes highly recommended.

Tal · 12 June 2025

Agent replied · 16 April 2026

Dear Tal, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma

5/5

Google

Joshua Reid is a very professional, experienced and helpful agent! First of all, he listened to my needs then, he took time to explain every detail of the properties available within my budget and he always followed up to later on. I found him exceptionally patient, understanding and respectful as a person. It‘s a pleasure to deal with Joshua and I highly recommend him!!

Stella · 19 January 2024

Agent replied · 17 June 2024

Dear Stella, Thank you for leaving a wonderful 5 star Google review. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

Very happy with the service Dexters provided. As a new landlord, they guided me through what I needed to do with professionalism and attention to detail. I will for sure be using them again in the future. Well done for an excellent job in getting my Property let.

Howard · 16 March 2026

Agent replied · 16 April 2026

Dear Howard, We really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us should you require our services moving forward. Kind regards, Asma

5/5

Google

Joshua Reid's expertise and personalized service greatly simplified mu rental home search, providing me with properties that perfectly matched my needs. His responsiveness and negotiation skills were key in securing my home under favorable terms, ensuring a seamless and stress-free process. I wholeheartedly recommend Joshua for his exceptional dedication and care in helping clients find their ideal rental homes.

Mihail · 18 February 2024

Agent replied · 17 June 2024

Dear Mihail, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Joshua. Please do not hesitate to contact us again. Kind regards, Asma, Customer Relations Team.

4/5

Google

I had a great experience finding a flat through Natasha. She was super helpful, friendly, and made the whole process really straightforward. From the first viewing to signing the contract, she was always quick to respond and happy to answer any questions. You can tell she really cares about what she does and works hard to make things go smoothly. I felt really looked after and would definitely recommend her to anyone looking to rent.

Jade · 16 June 2025

Agent replied · 16 April 2026

Dear Jade, Thank you for the Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma

5/5

Google

From the moment we inquired about the house to the day we moved in, George made the entire process incredibly smooth and stress-free. His expertise, attention to detail, and dedication to finding the perfect home for us was truly impressive. George Granger went above and beyond to address our concerns and preferences, and he was always just a call away to answer any questions.

George · 21 October 2023

Agent replied · 17 June 2024

Dear George, We really appreciate you taking the time to leave such lovely comments about George. They will be so pleased to read your 5 star review. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

I was really happy making this viewing with Jo, a very nice and friendly person. He made me feel comfortable and trusty towards what he was offering and how easy it can be for a tenant to rent through Dexters. All was very clear. Thanks Jo

PB · 24 September 2024

Agent replied · 24 October 2024

We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma

5/5

Google

Joe has been really helpful and communicative, and has offered us some great options. Due to change of circumstance we will be looking for a rental property later on, and can't wait to pick things back up with Joe when we do!

Lily · 24 November 2024

Agent replied · 8 December 2024

Dear Lily, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma

5/5

Google

This was my first experience with Dexters, and it couldn't have gone smoother. Ash Dawkins was great at listening to what we were looking for, and made us feel like we'd be supported in our search. In a true London miracle, we put an offer in on the first place we saw and landed it! Big thanks to Ash & the whole team :)

Colin · 21 September 2023

Agent replied · 17 June 2024

Dear Colin, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma Chughtai, Customer Relations Team

1/5

Google

Really disappointing and misleading experience. I viewed a property listed at £1900 and was explicitly told by one of the agents that “we don’t do bidding wars, it’s not our style.” However, after expressing interest, I was then told there …

Zoe · 14 April 2026

Agent replied · 16 April 2026

Dear Zoe, I am sorry to read your 1 star review. I am concerned to read your comments and have passed them to our Area Director to review with the team. We will then be in contact with you to discuss further. Kind regards, Asma

5/5

Google

Natasha was very helpful and able to answer our questions

Em · 16 November 2025

Agent replied · 16 April 2026

Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma

5/5

Google

Kayley was extremely helpful, kind and responsive. She helped me to find a property at a lower asking price than offered and guided me through the process of renting my first home alone. She was welcoming and helped me to feel comfortable and confident!!

Catherine · 24 September 2024

Agent replied · 24 October 2024

Dear Catherine, Thank you for your kind comments regarding the Lewisham team and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma

5/5

Google

Kayley and Joseph were so lovely to speak to and so helpful. As soon as I spoke to Joseph on the phone he had a property for me to go and view in the next hour! Thanks for all your help!

Bryony · 1 November 2024

Agent replied · 8 November 2024

Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Asma

5/5

Google

Natasha Wenham was most helpful in guiding us through our move

Max · 16 October 2025

Agent replied · 16 April 2026

Dear Max, Thank you for leaving a 5 star Google review.We look forward to seeing you again in one of our offices. Kind regards, Asma

5/5

Google

George was incredibly helpful throughout the process and made everything as easy as possible for us.

Florence · 26 August 2025

Agent replied · 9 September 2025

Dear Florence, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma

5/5

Google

A big thank you to George from Dexters Ladywell, for the great service and support you provided us with. Thanks to you we are able to move in within just 2 weeks. The whole experience was efficient, nice and smooth, and should problem arises they were delt with exceptionally well. A huge thanks to George and everyone on the team! We are very greatful.

Hoi · 18 June 2023

Agent replied · 17 June 2024

Dear Hoi, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team

1/5

Google

Very disappointing experience... I previously left a positive review after moving in, but after over two years with this letting agency, my view has completely changed. Communication was responsive only until the deposit and first month’s rent were paid. After that, we repeatedly had to chase the agency for basic and important information, often being passed between team members with no clear point of responsibility. Regarding the deposit: after paying an early termination fee and closing all accounts, we were informed the deposit would be returned within 10 working days. This deadline was not met. After multiple follow-ups, we were told the person handling the matter was on holiday and that no alternative support was available, which caused significant delays. We were advised that deductions for a one-bedroom flat would be in the region of £200, £300. The deposit was returned over 20 days later, and not in full. A balance remains outstanding. Although we were informed that the deposit was protected by a third-party scheme, the funds were transferred directly from the agency’s account, and no formal or itemised statement of deductions was provided. We are currently still awaiting the remaining balance. Based on our experience, the agency has failed to meet reasonable expectations of professionalism, communication, and transparency

Lyubomira · 18 January 2026

5/5

Google

Renting was super easy, big ups to Vanya she was amazing, very helpful, she was so dedicated to helping us through the process of renting, always on top of everything we needed to do. Can’t thank you enough for such an amazing service Vanya🙏🏽 …

Akinbajo · 25 July 2024

Agent replied · 24 August 2024

Dear Akinbajo, Thank you for taking the time to leave a wonderful 5 star Google review. Vanya will be thrilled to read your kind comments. Kind regards, Asma, Customer Relations Team

5/5

Google

George was so helpful throughout the whole process, made the whole experience great!

Imogen · 26 August 2025

Agent replied · 9 September 2025

Dear Imogen, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma

5/5

Google

Natasha was fantastic! She was always available, helpful and professional. Finding and securing a property with her help at Dexters was effortless. Thank you!

Juliet · 24 April 2025

Agent replied · 18 May 2025

Dear Juliet, Thank you for taking the time to leave a 5 star Google review. Kind regards, Asma

5/5

Google

My partner and I had a really positive experience with Dexters in our recent search for a flat to rent. Huge thanks to Jonathan, who was helpful and accommodating. Jonathan went the extra mile to help us in our search and we would recommend him highly.

Stephy · 3 June 2024

Agent replied · 17 June 2024

Dear Stephy, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma, Customer Relations Team

5/5

Google

Had a really positive experience here, everything was quick and easy and Natasha has been super helpful throughout the whole process!

Daria · 16 May 2025

Agent replied · 16 April 2026

Dear Daria, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma

5/5

Google

Had an incredible interaction and facilitation from Kayley. She was very attentive and provided us with detailed instructions about the home and locality. Very friendly and kind. I really felt connected and was very happy to hear about Dexter's approach to their staff's wellbeing. Very impressed and look forward to further support when needed.

Aman · 16 October 2025

Agent replied · 16 April 2026

Dear Aman, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Dexters's Google reviews

Questions about Dexters

How many reviews does Dexters have?

Dexters's London office has 343 reviews across 1 platform: 343 on Google. Reviews may appear on more than one platform. Checked 9 October 2026.

What is Dexters's rating?

Dexters is rated 4.9 out of 5 across all 343 reviews, and 4.9 out of 5 on Google from 343 reviews, checked 9 October 2026.

Has Dexters won any awards?

Yes. In The Trusted Agent 2026 awards: Dexters, London won Gold.

Where is Dexters's London office?

Dexters, 44 Ladywell Road, London SE13 7UZ.

The Trusted Agent

Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.