Trusted Agent profile · London

Dexters London reviews

★★★★★ Excellent

380 reviews across 1 platform

39 Westferry Road, London, E14 8JH

Dexters's office in London, at 39 Westferry Road, is rated 4.8 out of 5 across 380 reviews on 1 platform, including 380 Google reviews rated 4.8. It won Gold in The Trusted Agent 2026 awards.

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4.8 / 5

380

Reviews on Google

This office

Reviews may appear on more than one platform.

Awards

The Trusted Agent 2026 results for Dexters, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the London office, from every platform, shown as written. First names only.

5/5

Google

I would like to share my positive and helpful experience of dealing with Lilli Kelly - she is always so positive, so helpful. (I asked her for help and she called me straightaway). A few minutes ago, she took me through the login process for the Tenancy Deposit Scheme guiding me each step along the way - navigating through everything. A difficult task made easy by Lilli. She even offered to send me the check-in and check-out reports - saving me time in searching for them. 1st class service with a smile. Lovely person! Great service - keep it up! Lilli!

Kenny · 26 August 2023

Agent replied · 25 August 2024

Dear Kenny, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Asma Chughtai, Customer Relations Team

1/5

Google

I researched Dexters Agents and thought they were reputable agents- however I was very much mistaken. As a landlord, they have disappointed me greatly. They have failed to carry out thorough and adequate checks of the tenants of my property which unfortunately led to my property being sub- letted. I have raised several complaints with John and Cathrine and they have not supported me this far. If you are a Landlord, please avoid them. They are only interested in collecting maximum amont of rent and not protecting your property.

Sharon · 26 August 2023

Agent replied · 25 August 2024

Dear Sharon, I am sorry to read your 1 star review. I am concerned to read your comments and have passed them to our Area Director. Someone shall be in touch shortly. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

John Miller and his colleague, Amr Amin, worked very hard to find us new tenants. Throughout the process they kept us updated on the viewings that were being carried out and made time for us - sometimes after hours. All this ensured that the new tenancy was set up on time and with minimal fuss. We are very grateful to them for all their help. We are very pleased with Dexters' service overall and were previously assisted by ‌Lydia Beesley who gave us the same high-standard level of service. Thank you and well done Dexters!

Maria · 26 August 2023

Agent replied · 25 August 2024

Dear Maria, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

I'm moving from Manchester to London, which has had challenges but Harry has made the entire process a breeze. He's been really quick to respond to messages, has kept me in the loop on every step of the process, his professionalism is second to none and he's gone the extra mile to make moving easy. He's a really nice guy and it's been a real pleasure working with him though the move. Can't recommend Dexters and Harry enough - thanks for making a difficult period much easier!

Matt · 26 August 2023

Agent replied · 25 August 2024

Dear Matt, Thank you for taking the time to leave a wonderful 5 star Google review. Harry will be thrilled to read your kind comments. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

It was the first time I search for a flat to rent around this area. Jeyda provided such a nice and professional service for me that we quickly finished viewings for several properties, and all of them are quite nice, matching the pictures, and worth for price. Would highly recommend using Dexters in the future if you search for any properties. Yufei

Yufei · 28 July 2024

Agent replied · 25 August 2024

Dear Yufei, Thank you for taking the time to leave a wonderful 5 star Google review. Jeyda will be thrilled to read your kind comments. Kind regards, Asma, Customer Relations Team

5/5

Google

Had a great experience working with this Dexters. Hettie was particularly good, she replied fast and sorted any additional requests or need we had. Would recommend working with this establishment.

Beth · 26 August 2023

Agent replied · 25 August 2024

Dear Beth, Thank you for taking the time to leave a wonderful 5 star review. The Canary Wharf office will be so pleased to read your kind comments. Kind Regards, Asma Chughtai, Customer Relations Team

5/5

Google

Jordan was absolutely fantastic with everything! Smooth interaction and processing of our tenancy.

Avantika · 23 September 2025

5/5

Google

Wonderful experience with Kinza and Jesse, thank you :)

Hera · 17 March 2026

Agent replied · 17 April 2026

Dear Hera, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma

5/5

Google

Brendan gave me confidence with my sale from the offset and didn’t disappoint, with lots of viewings and and offer in a matter of weeks. Both he and Dan were very helpful and communicative during the sale, helped get things moved along and concluded, and overall I’ve been very happy with the service from Dexters. Recommended.

Stephanie · 26 October 2018

Agent replied · 24 October 2024

Dear Steph, We are delighted to read that our Canary Wharf Office achieved our aim of delivering a five star service. Thank you for taking the time to leave your review. We wish you all the best for the future. Kind regards, Sam Farnan Customer Relations Team

5/5

Google

Jesse was super helpful and swift, keeping us updated every step of the way. Loving the new home!

Yuri · 27 April 2024

Agent replied · 25 August 2024

Dear Yuri, Thank you for your lovely words and for leaving a 5* review. We are delighted that your experience with us couldn’t have been any better and the team in our Canary Wharf office will be so pleased to read this. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Asma, Customer Relations Team

5/5

Google

Frankie was extremely helpful and was actively presenting options according to the requirements set.

Evana · 26 June 2024

Agent replied · 25 August 2024

Dear Evana, Thank you for leaving a wonderful 5 star Google review. Kind regards, Asma, Customer Relations Team

5/5

Google

The staff is cordial and helpful love working with them

Hamza · 9 October 2026

5/5

Google

Great experience with Frankie, so far he has been the best agent I’ve ever dealt with, always helpful and kind

Carmine · 15 November 2025

Agent replied · 13 December 2025

Dear Carmine, We really appreciate you taking the time to leave such lovely comments about Frankie. He will be so pleased to read your 5 star review. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Asma

5/5

Google

I just recently found an amazing flat in a very short time all thanks to the highly supportive and helpful staff at Dexters. In just a matter of days Jeyda and Keishan walked me through several flats that closely matched my preferences and expectations, which finally led me to find the perfect one.

Marci · 10 October 2024

Agent replied · 24 October 2024

Dear Marci, Thank you for taking the time to leave a wonderful 5 star Google review. Kind regards, Asma

5/5

Google

I was very stressed and under pressure of having no place to go in a week time. Edward from Dexters helped me to find my ideal home in no time. He has been very pleasant to work with and very prompt in replying all my questions. He understood our requirements and helped us to get the flat we are looking for . I would strongly recommend him if you are looking to relocate.

Cheedam · 26 August 2023

Agent replied · 25 August 2024

Dear Cheedam, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

Good agency. Fast and high quality work! Thanks to John for helping us find a new home!

Anton · 27 February 2024

Agent replied · 25 August 2024

Dear Anton, Thank you for your kind comments regarding the Canary Wharf team and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma, Customer Relations Team

5/5

Google

Frankie from Dexters was a brilliant help to me and my partner. He took lots of time to find out what we wanted and showed us some brilliant options. Super lovely guy and the most proactive agent we have met, he always took lots of time to speak to us if we had any concerns or questions.

Elliot · 26 June 2024

Agent replied · 25 August 2024

Dear Elliot, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Frankie. Please do not hesitate to contact us again. Kind regards, Asma, Customer Relations Team

5/5

Google

The property I viewed is managed by Dexter's and seemed a class apart from all the other properties in Central London. They had just the right amount of space for me and availability of amenities nearby. Frankie Bullock really helped me out greatly, ensuring that it was a smooth process from viewings to signing of documents. Overall, a very pleasant process. Would recommend.

Akanksha · 27 February 2024

Agent replied · 25 August 2024

Dear Akan, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Frankie. Please do not hesitate to contact us again. Kind regards, Asma, Customer Relations Team.

5/5

Google

Dexters is very reliable and very professional estate Agent. We were catered by one of the Lettings Consultants named Jordan Robinson and he has been bery helpful to us finding our next flat. He is also very professional, very responsive and he listens very well to clients. I would really recommend him and Dexters.

Louie · 23 September 2025

5/5

Google

Fabulous company to work with! I was lucky enough to to be looked after by Jayda, who showed me some wonderful properties. While I didn't go with one that she had showed, she helped me figure out what I really needed to look for rather than what I thought I did. She was lovely and friendly and I would highly recommend!

Hannah · 28 March 2024

Agent replied · 25 August 2024

Dear Hannah, Thank you for leaving a 5 star Google review. Kind regards, Asma, Customer Relations Team

5/5

Google

It was an absolute pleasure to work with John and Jeyda from the Lettings team! They have helped me out with securing a flat to rent in no time. They extremely helpful throughout the process with a speedy correspondence to assist with every step leading to contract signing. If you are looking for an agent with your flat search, make sure you call or visit Dexters offices.

Misha · 30 October 2023

Agent replied · 25 August 2024

Dear Mikhail, We really appreciate you taking the time to leave such lovely comments about John and Jeyda. They will be so pleased to read your 5 star review. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

Harvey T. really helped me with my move. He was quick and efficient in listening to my needs and also was very considerate of my requests. Not only did he quickly communicate with the landlord to secure my place but provided me the relevant resources. Very kind and joyful and had a positive attitude unlike some other letting agencies. Very professional and quick. Even the day I moved into my new place a few months ago he went above and beyond. Highly recommend Dexters for efficient staff. They won't waste your time.PositiveProfessionalism

Usaid · 26 August 2022

Agent replied · 25 August 2024

Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards Asma Chughtai Customer Relations Team

5/5

Google

It was a pleasure working with Jeyda, who was patient, attentive, and provided clear, honest guidance to help me find the perfect flat. Jeyda’s dedication and exceptional service also made the process smoothly and I highly recommend her for anyone seeking a great apartment or flat.

Shirley · 21 October 2024

Agent replied · 9 November 2024

Dear Shirley, Thank you for taking the time to leave a wonderful 5 star Google review. Jeyda will be thrilled to read your kind comments. Kind regards, Asma

5/5

Google

I was assisted by Frankie in finding an apartment near E14. He was really friendly and realistic with us in terms of recommendations and advice. He did not make it feel stressful and we had a pleasant and smooth process. Was very happy with the assistance and service from Dexters!

Robyn · 23 September 2025

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Dexters's Google reviews

Questions about Dexters London

Has Dexters won any awards?

Yes. In The Trusted Agent 2026 awards: Dexters, London won Gold.

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