Dexters London reviews

★★★★★ 5/5

Trustpilot

Lauren has been awesome and very helpful with getting our flat sorted for us

We had been speaking with Lauren who has kindly showed us around our new flat we are moving into. Lauren was very accommodating, helpful and answered all our questions efficiently and professionally. Lauren was very helpful throughout every step of the process.

Christos · 10 March 2022

★★★★★ 5/5

Trustpilot

Great lettings agency

Dexters has been a great agency to work with. They’ve handled the moving process/property management efficiently and swiftly, and with total professionalism. My rental property has been managed by Jadasa Andjadiumi - who has been extremely supportive and efficient in ensuring that all the procedures run smoothly. Having worked with other agencies in the past, I’m very happy to now be working with Dexters as their services are unmatched.

Homar · 24 January 2024

★★★★★ 5/5

Trustpilot

Dexters were amazing with regards to…

Dexters were amazing with regards to the sale of our property. It was not the easiest of sales but Janine was absolutely amazing in keeping me up to date with the progress of the sale. 10 out 10

Darren · 7 September 2022

★★★★★ 5/5

Google

Sarah and the team were very efficient, communicated well, worked hard to sell the flat and achieved a satisfactory outcome. If there's one thing, I'd suggest using your own conveyancers.

Andrew · 10 June 2023

★★★★★ 5/5

Google

Sarah Gashi was super helpful in finding a flat for myself and a friend and very responsive and supportive during the offer phase and moving in. She answered any and all questions we had thoughtfully and quickly. Thanks!PositiveResponsiveness, Quality, Professionalism

Hayley · 10 June 2022

★★★★★ 1/5

Trustpilot

Unprofessional behaviour

Unprofessional behaviour and no comminication. In May 2023, my roommate and I were locked in our apartment due to a broken lock that was never repaired despite reporting the problem in October when we first moved in. Dexters management did not respond to us and for personal and health and safety reasons we had to leave the apartment, so we contacted an outside emergency agency and Dexters would not refund our money!!!!

Camilla · 12 November 2023

★★★★★ 5/5

Trustpilot

Very smooth end of tenancy experience

I was a tenant at a property managed by Dexter's with Petros Giorganios as the property manager. My end of tenancy process was very smooth and my deposit was returned with very minimal and justifiable deductions. I was pleasantly surprised by the experience. All of my queries were promptly resolved and communication channels (email and phone) were always open.

Atul · 31 July 2024

★★★★★ 5/5

Google

Elli has been incredibly helpful and communicative throughout our property purchase journey. She has provided us with updates and helped chase issues. Always available to call and I would highly recommend Thank you so muchPositiveResponsiveness, Quality, Professionalism, Value

Rosaleen · 27 August 2022

★★★★★ 5/5

Trustpilot

We had a great experience with Sarah…

We had a great experience with Sarah Rodrigues, Senior Property Manager at Dexters.

Himanil · 23 September 2026

★★★★★ 5/5

Google

Jeyda Hassan, was very helpful in our search and very proactive

Tamilore · 15 February 2026

★★★★★ 1/5

Trustpilot

It's time we talk about these 'agents'

It's time we talk about these 'agents'. In over a week I received 4 calls a day from 3 different phone numbers, all during peek business hours (I'm fully employed with an actual job to do) and literally refused to reply to emails. For them it's all a game of chase where you are the idiot who's supposed to bend backwards and chase them hoping they grant you a place to sleep. And when you reply, all you hear is people partying, music, and very poor connection. Get a grip, you guys are literally disgusting. They also have the smallest selection of houses and keep on sending me the lower end of the barrel even tho I'm looking at quite high rents in 1 beds. JOKE OF A BUSINESSJOKE OF A COMPANYJOKE OF AN AGENCY

Matteo · 31 March 2023

★★★★★ 5/5

Trustpilot

Property inspections

Kelly has been very helpful in visiting the property to check how we’re getting on and to see if any issues needed addressing.

Cal · 30 November 2023

★★★★★ 5/5

Trustpilot

I have a rental property managed by…

I have a rental property managed by Dexters. I have had a number of issues with a previous tenant and damage to property. I have been particularly grateful for the help of Graziana who throughout a difficult situation was always the one who was incredibly responsive and efficient in managing any problems. I know that if issues arise she is the one that will go out of her way to get it sorted.

Arvind · 11 October 2023

★★★★★ 1/5

Trustpilot

Would give ZERO starts if I could

Would give ZERO starts if I could. AVOID.Dexters requested that work be done on my front door - it was proactively brought about by Dexters - and I said sure. Dexters hired a contractor to come work on the door and that contractor left a hole in my wall. I was in touch with Dexters for ~6 months on and off about the hole as I was not willing to accept responsibility given that the damage was not caused by me. Dexters dragged their feet for months on the issue (essentially waiting until my lease was up) and ultimately ended up taking money out of my deposit for damage that I didn't do (and also damage that was caused by work THEY requested). They were also pretty laissez faire about the whole issue, which really frustrated me. Made it seem like it wasn't a big deal for me to pay for something I didn't do. (If it wasn't a big deal, then why couldn't THEY pay for it?)Overall, really REALLY terrible customer service. Very disappointed. Will not be working with Dexters again.

Jess · 22 March 2023

★★★★★ 5/5

Trustpilot

Happy with Dexters looking after our properties

Dexters has represented us in letting 2 properties for years, during which time they as a company have proved to be very professional and efficient. Very happy with the service provided.Over the years, we have had various individual Dexters’ staff assisting us, all of whom have been very good and helpful. Jess, the lady currently dealing with our various letting and day to day needs, is a most courteous, enthusiastic and effective person and we have nothing but praise for her.

CM · 22 March 2023

★★★★★ 1/5

Trustpilot

£4500 unnecessary fee - avoid at all costs.

Have rented for years with half a douzen rental companies and have never had an experience even 10% as bad as with Dexters. After my husband lost his job and I became pregnant we let dexters know we’d need to move out as we couldn’t afford the rent. We offered to pay any fees to find a new tenant and to cover rent until a new tenant moved in to ensure no rent loss. Long story short while a new tenant was found after just two hours of advertising and they were paying more rent, Dexters forced us to pay a £4500 fee so that they could receive double management fees, based on a clause in their contact with our landlord that we didn’t have visibility of. On top of that lots of examples of them going outside of contract / getting every possible £ from us. When consulting a lawyer on the issue he said he consistently sees Dexters behaving appallingly. I’d really recommend everyone avoids them at all costs.

Cordelia · 21 March 2023

★★★★★ 2/5

Trustpilot

They refuse to do emergency repairs

My fuse box broke, as a result I had no electricity, heating and hot water. That was during winter, with temperature getting to -5 at night. They repeatedly claim it's not an emergency.

Anonymous · 15 February 2023

★★★★★ 5/5

Google

Helped us find the right property

Tino · 25 March 2026

★★★★★ 4/5

Trustpilot

Sales support was excellent

Alistair our sales support manager was brilliant throughout the whole sale. No matter what the issue, he was always very considered and very professional. A very easy person to get along with and communicate with. We spent a long time working with the Dexters team to find our family home and appreciated Alistair's support to get it over the line. The team did spend time helping us find the right home - we're very grateful for that. The only thing I would say that let it down at the end was when were handed the keys to our new home, we were asked to fill in a survey there and then by the Sales Dir. Having taken 2 trains and a car journey to get to the office with children waiting in the car it didn't feel appropriate and I think the team should consider what it feels like from the client side.

MC · 18 March 2023

★★★★★ 5/5

Trustpilot

Joanne Witter is a superstar

Joanne Witter is a superstar, I had a problem and within a few hours it was sorted. (Management west 3)

Lisa · 26 January 2024

★★★★★ 5/5

Trustpilot

Natasha is excellent

Natasha is excellent. Very responsive and truly invested in making your experience as a landlord as easy and stress-free as possible. Would highly recommend.

HKMA · 25 October 2023

★★★★★ 4/5

Trustpilot

Very good service

Danilo has been very helpful and fast to respond to any questions or issues. The property is well maintained and checked. Very good service.

Tom · 24 October 2023

★★★★★ 1/5

Trustpilot

If to consider the way they are lying…

If to consider the way they are lying to the tenants and probably to the landlords then they should been closed by nowNot sure if central management, or if if there is a manager responsible for their team but the seems like they don’t care. !!!!!In my case i pay 3000£ per month rent cause from the day one when we move the house was in a bad shape, but everything was just at the beginning, after a year they still not fixing plumbing /drainage or other major issues, after a year they are sending only irresponsible traders that only messing with this property (if you are a landlord you should be worried about it) despite all this they will be threatening you with with ,,bad recommendations after,, in my case I don’t pay the rent till a professional it is not confirming via email that is coming(and I’m going and verify that that company has good reviews cause l don’t know what else to do anymore)So yeah, you you want to live a nightmare rent with them, if you want to destroy your property let your house in their hands, they are the right experts ,, please don’t say you sorry to hear this cause is all fake, like all your ,,maintenance managers,,

The · 13 March 2023

★★★★★ 5/5

Trustpilot

Excellent Management Agents

Graziana Doronzo and Angelo Fierro are our 'go to' contacts at Dexters, for a property we rent in North London. They are always friendly and super helpful. We are never made to feel we are a nuisance (as apparently some management agents are inclined to do). We feel fortunate that they are there at the end of a phone call or email, should the need arise to call them.Thank you guys.

Jayney · 16 November 2023