Dexters London reviews

★★★★★ 1/5

Trustpilot

Appalling estate agents

Appalling estate agents. We moved out of the property 20 days ago and the landlord agreed to the full reimbursement of the deposit. As Dexter's holds the deposit, they're not reimbursing our deposit and no one is responding to our emails either. Customer service worse than poor! They only ever created problems when we were living at the property and now they're trying to steal our deposit. Literally no one is replying to our emails.Reply to query. I find it very odd that you can't find me on the database. You still have our deposit. Liaise with Dexter's North, we have given them till 12pm tomorrow to reimburse our deposit after which we will be filing and official complaint and the team at TDS where you pay a premium has assured us that they will assist us with getting our deposit back. I will not be emailing you privately as you requested. As I have sent several emails and your colleagues have failed to respond.

Sayyada · 22 June 2023

★★★★★ 5/5

Trustpilot

Great Staff

We have been using Dexter for a number of years now we had a problem with one of our properties they have been so helpful with sorting out for us Hayley is very responsive and dealt with every question we asked and sorted the whole problem out with a very successful outcome Thank you very much. would highly recommend Dexters Also help was received from Harriet

Gill · 21 April 2023

★★★★★ 5/5

Trustpilot

Barry Dilloway best property mgr

Barry Dilloway is the best property manager you can hope to have! He is meticulous and very professional! Someone you totally trust with your property! Bravo!

Tan · 21 November 2023

★★★★★ 5/5

Trustpilot

5* service from Indre

Thanks to Indre for sorting out the maintenance issues I had quickly and effectively. All round great service from Dexters. Will be using time and time again.

Bambz · 24 October 2023

★★★★★ 5/5

Trustpilot

Great stuff- team is good

Great stuff- team is good. Louis Preston is friendly and happy- He keeps my tenants satisfied daily. Service is helpful. Communication is swift. Nothing more to it.Kevin

Kevin · 24 October 2023

★★★★★ 5/5

Trustpilot

5* service

I have worked with Natasha Bedenik for over 10 years, her communication has always been amazing. Natasha and her team provide a 5* service, highly recommend!

Rajko · 15 November 2023

★★★★★ 5/5

Google

Yasmin was extremely helpful and informative, she was very willing to source several properties for me to view and I would highly recommend her using her for any of your rental needs.

Lydia · 10 June 2023

★★★★★ 5/5

Google

They have been profesional and helpful all through out the process of letting a house. I spoke on the phone with Sarah, and not only was she helpful, but she always called after a couple days to check in with my search and responded to my emails almost immediately. It’s great to feel like you can trust the agents on the other side of the phone to look out for your best interests and help with everything they can, so I personally would totally recommend!

Flora · 10 June 2023

★★★★★ 5/5

Google

I’ve been very impressed with Dexters throughout the process of my partner and I finding a property to rent! We’ve had some bad experiences with estate agents in the past, but Yasmin who helped us was extremely attentive and would always answer any queries or questions we had. She would always answer the phone, morning and evening, and made everything go smoothly. I highly recommend Dexters for anyone that’s had a bad experience in the past - they’ll change your mind about Estate Agents!

Yasmin · 10 June 2023

★★★★★ 5/5

Google

They found me lots of viewings and provided good substantive feedback from each viewing. This was shared in a timely manner which was great. They were great with the boundaries that we set on viewing times and were always really clear in communications. The sale process itself dragged on but throughout they managed my anxiety well and tried to help make the process as stress less as it could be. Elle in particular was really helpful and always responded to my questions promptly.

Sophie · 10 June 2023

★★★★★ 5/5

Google

I have found Sarah Grisedale to be exactly what I was looking for in an agent. She worked out very quickly exactly how to manage my needs and is an excellent communicator. She is very efficient, fair and always has a can-do attitude. Her approach is consistently professional, friendly and reassuring and she worked hard to achieve the result that I wanted. She is a great representative of the brand and really felt that I was in right hands despite these uncertain times.

Ros · 10 June 2023

★★★★★ 5/5

Google

Grace has been fantastic so far in the process of finding a flat. She’s been the most attentive and engaged with us out of every company and estate agents I’ve called. Delivering luxury service how it should be. Thank you!PositiveResponsiveness, Quality, Professionalism

Adam · 10 June 2022

★★★★★ 1/5

Trustpilot

If you're a tenant, don't bother

Disgusting customer service.UPDATE : area director said he would respond the week after my complaint. I chased him a month later and he then responded. He hadn’t read my complaint. Tried to gaslight me by claiming that dexters weren’t aware of things I’d specifically addressed in the complaint and sent screenshots of emails discussing these things with Dexters. Vile.

Lucy · 4 September 2024

★★★★★ 5/5

Trustpilot

Mrika and her team

Mrika and her team. Have been excellent since taking over from my previous management agents.I have been super impressed and surprised by their excellent service.

Andy · 5 December 2023

★★★★★ 1/5

Trustpilot

Get another estate agent

I’ve just had the first hand experience of these utter clowns. They will do anything to get you into an apartment, including lying (mainly about renovations) and allowing people to move into a place with 1. Doors that don’t close 2. Blown light fixtures3. Filthy windows 4. Leaks / holes in walls 5. Paint splattered on windows The list goes on and on… They don’t actually reply to emails, rather ignore until you stop replying. Call up and try and discuss it, you get arrogant clowns who went to uni and did a degree in quackery try and argue back with you that you’re wrong, and that they ‘never said this or that’Once you’re signed - that’s it! Avoid them at ALL COSTS! Seriously! I’m not finished dealing with them, and I won’t be backing down!

Real · 4 June 2023

★★★★★ 5/5

Trustpilot

Good!

Had a great experience with Dexters, and Petros was always available to help!

Liz · 30 July 2024

★★★★★ 5/5

Trustpilot

Thank Myra for managing my rental…

Thank Myra for managing my rental property in an efficient manner. Responding to any issues in quick time to deal with as son as practicable. Rob

Mr · 7 November 2023

★★★★★ 5/5

Google

As a student, apartment hunting was being a complete nightmare and I could not be happier to have found Dexters, they are without doubt the best. Jordan made the whole process super easy and was extremely helpful and professional. I 100% recommend working with him and the rest of the Dexters team!

Bellsourt · 10 June 2020

★★★★★ 1/5

Trustpilot

Too slow and too fast

Too slow and too fastI have extended my contract and had a end of contract negotiations. During the negotiations Dexters letting team were able to reach my landlord in same day and get instant response and we ended uplifting my rent nearly 20% which is fine too fast but no complaints...I requested some maintenance for flat, removal of some poor quality furnitures and contract update (name update) . So guess what -----all response time is 20 working days !!!!!!! I wouldn't go with Dexter, if I knew that would be the case at the beginning.

Alperen · 26 May 2023

★★★★★ 5/5

Trustpilot

Thank you to Petros

I want to thank Petros for always being supportive, attentive and helpful and for great service.

Boudi · 30 May 2024

★★★★★ 5/5

Trustpilot

Jenade has been a very good agent

Jenade has been a very good agent, helped us through the bidding process and we got the house thanks to her. I recommend her to anyone looking for a place.

Dan · 19 July 2023

★★★★★ 1/5

Trustpilot

Avoid

Very similar experience to the other negative reviews. Arrived on move in day to a dirty flat, no deep clean had been done as requested and everything was disgusting. Damaged fixings reported on moving in, some things remained broken when we moved out a year and a half later which they tried to deduct from our deposit, also attempted to charge £200 + for a carpet clean, luckily we had an email thread and pictures of the carpet when we moved in. Reported a broken cupboard door in person to one of the directors, never got fixed and when we moved out we got charged for it because we couldn't prove we had reported it. Again sent multiple agents round to view the flat in our last couple of months, one left the light on all day and fire door open. Avoid. Or at least make sure you have everything on email and take pictures of everything.

Abbie · 22 May 2023

★★★★★ 1/5

Trustpilot

Lots of room for improvement

My experience during my 2 years tenancy with them:1. It was agreed that they will remove some items from the property. They did not. When following up they just denied and were arrogant and very unprofessional. They claimed that it was not on the offer letter so would not do it. But it was agreed over the emails and I had proof. The property management team is a disaster. The items were never removed and I just gave up. 2. When moved in lots of things were broken and not working. The house was not checked prior. Things that are not obvious during viewing.3. When any issue arise it took them ages to get it fixed and only because I was calling to follow up. Otherwise they do not call back or follow up. I stayed without a dishwasher for a month, broken blinds, massive leak in the bathroom etc. 4. Got locked outside and went to them to ask for spare key. They have the key as they have accessed the flat without us being there. They lost the key. Last time a contractor had it but they cannot locate it. Anyone could have entered the property and the whole building. 5. When we gave notice we were abroad and told them to do viewings with prior notice. They got the keys from the landlord as had lost the spare one. They came for a viewing without any notice and found us there as we returned unexpectedly earlier from our holiday. They thought it was alright to just come in our house without letting us know. 6. They came for another viewing and locked us in. The specific lock does not open from inside if locked from outside. I called them to come back. 7. At the end of our tenancy, we realised there are mice in the property. They got pest control who confirmed and they needed to come back and deal with it due to holes in the walls behind the kitchen. Situation got worse and I sent pictures of a drawer full of mice droppings. Mice started running in the kitchen. Two weeks no reply and when I called they were arrogant. They said it was our responsibility to deal with it. The holes in the walls? They have inspected my house few times and it is spotless clean. The manager even said that this will be done so it is ready for the next tenants.. we were still living there but they did not care. I had posted a negative review back when I moved in, but I was asked by Charlie, their manager to remove it. I thought they deserved a second chance. Dexters Management: instead of asking people to remove negative reviews, maybe work on your SOPs, procedures and customer service skills. Positive notes: - the letting agent who showed us the property back then was brilliant and very professional. - Check out agent was also good. We also got all our deposit back as we kept the house in perfect condition.

Diana · 19 May 2023

★★★★★ 5/5

Trustpilot

Donalina Gargrupe was kind and friendly…

Donalina Gargrupe was kind and friendly when assessing the property that I'm renting.10/10!

Emma · 21 July 2024