Dexters London reviews

★★★★★ 5/5

Trustpilot

Excellent Management Agents

Graziana Doronzo and Angelo Fierro are our 'go to' contacts at Dexters, for a property we rent in North London. They are always friendly and super helpful. We are never made to feel we are a nuisance (as apparently some management agents are inclined to do). We feel fortunate that they are there at the end of a phone call or email, should the need arise to call them.Thank you guys.

Jayney · 16 November 2023

★★★★★ 5/5

Google

Elli has been fantastic in expediting the sale process of our property - her communication is consistent, firm and diplomatic. We always felt in good hands! Big thanks for Will, Andrew, Sarah and the rest of the team too.

Charlie · 10 June 2022

★★★★★ 5/5

Google

Dexters really earned their fee on this sale. The buyer's solicitor was especially difficult and Sarah Grisedale and Elli Field kept the whole process moving forward in difficult circumstances

Andrew · 10 June 2023

★★★★★ 5/5

Google

Great service! Isabella Harris was amazing and helped us with all our queries and easy always available to make sure the whole process was easy and quickly done. 10/10

Victor · 10 June 2023

★★★★★ 5/5

Trustpilot

Thanks for your help Kieran!

We had been struggling for almost a year with our previous property manager who was unable to help us fix a complex plumbing issue in our flat. We were passed onto Kieran as our new property manager who helped us get the appropriate contractors to fix the issue within a few weeks. We really appreciated how communicative he was, keeping us updated on the progress and was able to fix our problem!

Emily · 17 October 2023

★★★★★ 1/5

Trustpilot

Illegally withholding a deposit

Illegally withholding a depositI have left my flat 1 month ago and Dexters were contractually supposed to send my deposit back within 10 business days but they are simply refusing to do so. Every time I contact them I have to wait a few days in order to get a response which always dismisses my request and they say they need to confirm things that are already confirmed. My landlord has already confirmed the deposit can be returned in full but they still refuse to give it back to me. They have asked to deduct fees twice for things that are not receivable. From next week I will have to involve my attorney since dexters are clearly abusing their power and are in full breach of the contract that has been signed by all parties. They have of course been reported for their action.

Kevin · 1 March 2023

★★★★★ 5/5

Trustpilot

Many thanks to Petros Giorganios for…

Many thanks to Petros Giorganios for his excellent support service!

Ms · 30 July 2024

★★★★★ 5/5

Google

Cannot thank George highly enough. We were under growing pressure to get an offer and he delivered, quickly and over the asking price. Committed, passionate and smart, George gave us assurance in an often erratic market. Thanks George, massively appreciated, the biggest of five stars!

Mark · 10 June 2021

★★★★★ 1/5

Trustpilot

Waste of time

So many of the properties I've called Dexters about have already been sold, are under offer etc. To the point where it just seems like a waste of time to call about their listings. Property hunting is already time consuming enough. I complained to a Dexter agent about this and he said it keeps Dexter's housing stock looking high. Yeah right, good for Dexters, lousy for customers.

Deborah · 7 February 2024

★★★★★ 1/5

Trustpilot

Utter incompetence, no shame, shocking lies in written correspondence

Edit: Below reply from Dexters perfectly illustrates everything I state below as I have already emailed that very exact email address and they confirmed receiving my formal complaint but here of course say that they cannot locate me. Classic Dexters.Original review:For 4 years renting through Dexters and despite multiple poor experiences over the years where things are mixed up, forgotten, incorrectly submitted, referred etc, by far the most despicable act was recent when they lied to me in written email correspondence, claiming to be negotiating on behalf of my landlord for a 31% increase in rent. Turned out my landlord never asked for this and never instructed them to do this or wanted any such increase. So I guess they were counting on us not talking to eachother hoping that I would decline the increase move out and they get fees to get someone new. Separate to this at least 10 other cases where all branches of dexters from maintenance to admin have failed to follow the simplest and clearest of instructions which cost time and money of both me as tenant as well as the landlord.

Senad · 27 February 2023

★★★★★ 4/5

Google

Yasmin has been great at keeping me in the loop with new properties coming on the market and offering honest opinions about my options

Noémi · 13 October 2023

★★★★★ 5/5

Trustpilot

Thank you Donalina

I want to say thank you Donalina Gargrupe, the Property Manager. She is very helpful and always responsive. She is doing an outstanding job.

K.C · 10 October 2023

★★★★★ 5/5

Trustpilot

Donalina has great customer service skills

Donalina is very helpful, her customer service is great and trustable.

Julio · 3 July 2024

★★★★★ 5/5

Trustpilot

Donalina has great customer service skills

Donalina is very helpful, her customer service is great and trustable.

Ana · 3 July 2024

★★★★★ 5/5

Trustpilot

Donna is really professional and able…

Donna is really professional and able to understand our needs as tenants. Quickly replies to emails and always does her best to help.

Alexandra · 26 October 2023

★★★★★ 5/5

Google

Yasmin was since the first moment very professional and carefull with her client needs! Congratulations for this person in your Team.

Marco · 12 December 2023

★★★★★ 5/5

Trustpilot

Myra is an outstanding agent

Myra is an outstanding property manager, who responds well to all issues including maintenance, renewal of letting contracts and new tenants. Highly recommended.

James · 25 October 2023

★★★★★ 5/5

Trustpilot

Surprisingly decent for renters

Zelda Carr has been very helpful at Dexters, as has Mohammed Amin and various others. They respond quickly to problems and are trustworthy.

Sam · 25 October 2023

★★★★★ 5/5

Trustpilot

Very friendly and quick

Very friendly and quick estate agents. especially Natasha Bedenik. Always available by email and phone. I would recommend them above other estate agents.

GL · 25 October 2023

★★★★★ 5/5

Trustpilot

Joe and team have been excellent

Joe and the team have been excellent start to finish in helping us let our property. Fantastic choice of tenants appreciate the continued support from Dexters.

Chris · 8 August 2023

★★★★★ 5/5

Trustpilot

The office in Hamstead was very helpful…

The office in Hamstead was very helpful with answering my questions over the telephone regarding the local area, schools, shops and transport links. The team are very knowledgeable and professional. I certainly feel i can come back at any point for further discussions.

Alison · 15 September 2021

★★★★★ 5/5

Trustpilot

Dexters Notting Hill continue the great work

Have posted previous great reviews of Dexters Notting Hill office, but just wanted to say again how well they've worked in finding me my new tenants and giving a me a lot of help sorting out some urgent works which needed completing over the difficult Christmas period. I've found both their Lettings Agents and Management Depts continue to go to great lengths to smooth the way for landlords!

Alison · 2 January 2024

★★★★★ 5/5

Google

Currently in the process of moving in - Yasmin has been great! Super helpful, super responsive and we would definitely recommend Dexters to our friends! 5 star service!

Laurie · 10 June 2023

★★★★★ 1/5

Trustpilot

Nice people but they don't do anything…

Nice people but they don't do anything unless you constantly chase them. For example they've owed me money for over 4 months now, every time I chase I get an excuse followed by a statement that it'll happen in X days. It doesn't happen so I chase again, repeat, repeat. Was similar when I was in one of their flats, the first visit for an issue or maintenance would be arranged quickly, then follow ups to actually fix the issue would not happen until I chased them.Pretty disappointing

Gordon · 2 February 2023