Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWe had a great experience renting our property with Joe Read at Dexter’s. He consistently provided an excellent customer service tailored to our needs & brief. Always friendly and helpful especially holding the communication between us and the landlord. Would definitely recommend. Thanks!
Federica · 10 June 2020
Agent replied · 11 June 2024
Dear Federica, I am writing to say thank you for your kind comments about the service you received from our Hackney Office. We really appreciate you taking the time to post this review as feedback is very important to us. I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future. Kind regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
TrustpilotExcellent service
Professional Servise from Andy.Extremely helpful and polite.Highly recommend.
Andry · 13 May 2024
Agent replied · 10 June 2024
Dear Andry, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
TrustpilotHad a great experience dealing with…
Had a great experience dealing with Jonathan in tenancy management. Efficient and friendly service, thanks
Catherine · 19 December 2023
Agent replied · 10 June 2024
Dear Catherine, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotDonalina has done her great job and she…
Donalina has done her great job and she is very polite and helpful to work with. Really excellent communication and we appreciate it too. Great job!!
Zhucheng · 15 February 2023
Agent replied · 10 June 2024
Dear Zhucheng, It’s great to hear that you have had a brilliant experience with Donalina. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotTenancy Renewal
Have been working with Rasel to renew a Tenancy on our flat. Very helpful and process is all good so far.
Richard · 17 July 2023
Agent replied · 10 June 2024
Dear Richard, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotProfessional team
Since 4 years we are happy with their service. They always find solutions to our problems. The team is professional and friendly.
Erdi · 16 June 2023
Agent replied · 10 June 2024
Dear Erdi, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotDexters and Esta have been great at…
Dexters and Esta have been great at supporting me with my purchase. I really appreciate all the help they gave me and would definitely recommend them to anyone who is looking to buy.
Celia · 6 May 2022
Agent replied · 10 June 2024
Dear Celia, t’s great to hear that you have had a brilliant experience with Esta. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotMrs FS
I found Ms Phoebe very skilled kind professional in her management
Mrs · 5 March 2024
Agent replied · 10 June 2024
Dear Fereshteh, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and we are delighted that you have taken the trouble to confirm this is the case. Kind regards, Asma, Customer Relations Team
★★★★★ 1/5
TrustpilotThe worse agency in England
The worse agency in England, branch manager threatened me as tenant due to viewings request. They are full of pushy and unprofessional agents.
D.V · 7 May 2023
Agent replied · 10 June 2024
I am sorry to hear that your experience with us hasn’t been as we would expect. I would like to look into this further for you however, have been unable to locate you on our database. If you could please contact us at customerrelations@dexters.co.uk with further information. Kind regards Asma Chughtai Customer Relations Team
★★★★★ 4/5
TrustpilotThe property manager
The property manager, Donalina, was kind, fast and efficient when dealing with her. Would definitely recommend.
Col · 10 November 2023
Agent replied · 10 June 2024
Dear Col, Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotJust good service
Always found Dexters good to work with Georgia McConnell very helpful as all the staff. Michael Rossi.
Mr · 16 October 2023
Agent replied · 10 June 2024
Dear Michael, Thank you for taking the time to leave a lovely review regarding Georgina. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotAlistair Maclean
Had a really good relationship with Alistair at Dexters during a recent matter. He was very friendly, professional and helpful. Would like to work alongside him again
Suzy · 19 December 2022
Agent replied · 10 June 2024
Dear Suzy, Thank you for your kind comments regarding Alistair and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 1/5
TrustpilotWORST Estate agent ever
WORST Estate agent ever . They will let you down every time that you need them if you are not a landlord
Caroline · 30 May 2023
Agent replied · 10 June 2024
Dear Caroline, I am sorry to read your 1 star review. I am concerned to read your comments and have passed them to our Area Director. Someone shall be in touch shortly. Kind regards, Asma Chughtai, Customer
★★★★★ 5/5
GoogleWe were really struggling to find the property for us, but when we went to a viewing with Billy, he made the whole Process super seamless and was extremely efficient. Really great experience all round. Definitely recommend.PositiveResponsiveness, Professionalism
Lily · 12 June 2021
Agent replied · 11 June 2024
Dear Lily, Thank you for your great review regarding Billy and our Hackney office. I will pass on your comments to the team who will be delighted to hear them. Kind Regards, Evie Fisher Customer Relations Team
★★★★★ 5/5
GoogleVery happy with the service provided by Joe Read who was incredibly helpful and dedicated to helping us find the right property. His communication was top notch and this made the process even more enjoyable. Would highly recommend.
Roxane · 10 June 2021
Agent replied · 11 June 2024
Dear Roxane, Thank you for taking the time in providing such lovely comments about Joe in our Hackney office. We aim to provide five star service to all our customers, so I am pleased to hear we were able to deliver this for you. Kind Regards Evie Fisher Customer Relations Team
★★★★★ 5/5
GoogleHad a good experience with Dexter’s. Jay from the hackney office he helped show us around a couple flats and was extremely polite and knowledgeable of the area.
Very good service from Dexter’s would recommend for sure!
Thanks for the good service.
Jordan · 10 June 2020
Agent replied · 11 June 2024
Dear Jordan, Thank you for your review regarding your experience with our Hackney Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again for taking time to submit your feedback and wish you all the very best for the future. Kind regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
TrustpilotGreat experience from start to finish
Great experience from start to finish. The mortgage provider they suggested was brilliant and did a great job - then on one weekend found the ideal property.I’ll be letting it through them as well!
Will · 11 February 2022
Agent replied · 10 June 2024
Dear Will, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotIndre’s a pleasure to deal with
Indre’s a pleasure to deal with, efficient and great communication. Thanks for all the help
Thiago · 18 November 2023
Agent replied · 10 June 2024
Dear Thiago, Thank you for taking the time to leave a wonderful 5* review. Indre will be thrilled to read your kind comments. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 4/5
TrustpilotVery happy usually with responsiveness…
Very happy usually with responsiveness and support provided to us. Follow up is also adequate.
Haitham · 18 November 2023
Agent replied · 10 June 2024
Dear Haitham, Thank you for taking the time to leave a lovely review. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotGreat service in the Battersea area
I was so pleased with the professionalism of Edward from Dexters Battersea Estate Agency. The process of finding and signing the contract for my flat was seamless and quick.
Johanna · 13 September 2022
Agent replied · 10 June 2024
Dear Johanna, Thank you for your kind comments regarding Edward and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotDexters North Property Management Team…
Dexters North Property Management Team were great at solving an issue with my shower swiftly.
Tiago · 15 November 2023
Agent replied · 10 June 2024
Dear Tiago, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 2/5
Googlenot the best support and not so responsive
Adrian · 10 April 2024
Agent replied · 11 June 2024
Dear Adrian, I am really disappointed to read your comments and I am keen to review what went wrong on this occasion. I will ensure this is raised with the Director of the office and we will be in contact to discuss further. Kind regard, Asma, Customer Relations Team
★★★★★ 5/5
TrustpilotDexters Support
Busra and Paula (Baptista) were incredibly helpful and attentive. They reassured us and kept us updated throughout the process
AR · 28 July 2023
Agent replied · 10 June 2024
Dear AR, Thank you for taking the time to leave a wonderful 5 star review. The team will be thrilled to read your kind comments. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
GoogleWe just rented a property with Joe and the whole process was quite smooth thanks to him. He was really professional, fast to response to any questions and guided us with all the things that needed to be done. Great agent.
Emir · 12 June 2020
Agent replied · 11 June 2024
Dear Emir, We appreciate you taking the time to submit your review regarding the service you received from our Hackney Office. We welcome all feedback and are very pleased to read that our team delivered you a five star service. We wish you all the very best for the future. Kind regards, Hayley Marner Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
