Trusted Agent profile · London
★★★★★
2,640 reviews across 2 platforms
123 Wapping High Street, London, E1W 3NX
Dexters's office in London, at 123 Wapping High Street, is rated 4.4 out of 5 across 2,640 reviews on two platforms, including 571 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotLouis Preston - Property Manager
Louis Preston is the property manager for the flat I have lived in for the past 2 years. Diligent, responsive and always willing to help. Great experience so far!
Dear Yana, Thank you for your kind comments regarding Louis and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma, Customer Relations Team
1/5
Trustpilot100% DO NOT TRUST THIS LETTING AGENCY
We struggled immensely with an unscrupulous, fraudulent and absentee landlord (who resides in Dubai, literally a different continent) and had a litany of serious issues with our properly. None of these were remedied and relationships broke down with the landlord who claimed he was struggling to manage the property. We had toxic mould, plumbing and dangerous electrical issues which were only worsening. When raised with the letting agent, appealing for their help, our concerns were ignored and they sided completely with the absentee landlord. This led to us being forced to end the tenancy early and we are now facing issues with getting our deposit back and dexters have been incredibly unhelpful and combative in their nature. They have shown zero care for their tenants and only care about putting money in their own pockets. DO NOT TRUST THIS LETTING AGENCY.
Dear Sophia, I am sorry to read your 1* review. I am unable to locate you on our database. If you could provide us with more information at customerrelations@dexters.co.uk. I can look into this further for you. Kind regards, Asma, Customer Relations Team
5/5
TrustpilotDexter's Letting Review
I have been renting my flat for a dozen years with Dexters and overall they are good at what they do, and generally get rents in on time. My flat is agent-managed so the team is generally responsive and get things done well. ParWhen things are amiss, the management of Dexters come into play and they solve problems which is great. I've most recently been working with property manager Bailey and she's been great at finding the right contractors at the right prices to get things done to a satisfactory level.I intend to continue to let my flat with Dexters.
Dear Roger, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and we are delighted that you have taken the trouble to confirm this is the case. Kind regards, Asma, Customer Relations Team
5/5
TrustpilotJessica- Joy Beau- Wright and Donalina Gargrupe - Property managers
Many thanks to Jessica- Joy Beau- Wright and Donalina Gargrupe - Property Managers who are always extremely helpful and responsive. We know that any issues with our property are dealt effectively and quickly. Thank you ladies for your professional service!
Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotExcellent Property Management
I can't recommend Dexters Property Management highly enough thanks to Tallulah. She has been absolutely fantastic: incredibly efficient, always fast to respond, and always got a solution. She's made the stress of moving into a new place with several teething problems so much better. Superb service.
Dear Edward, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleWhat can I say! Always a pleasure to work with especially Louise who is a great property manager. She is very good at understanding the needs of the tenant and putting them at the heart of everything she does whilst balancing that with the requirements of the landlord and contractor which culminates in all parties feeling totally satisfied with the outcome of all jobs - We could not ask for more.
Dear Rob, I am writing to say thank you for your kind comments about the service you received from our Wapping Office. We really appreciate you taking the time to post this review as feedback is very important to us. I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future. Kind regards, Sam Farnan Customer Relations Team
5/5
TrustpilotResponsive and proactive so far!
Since moving into a new rental property in recent weeks Caitlin and Donalina from the team have been very responsive and proactive in getting in the contractors to assess works needed. Looking forward to hopefully resolving issues speedily from here!
Dear Dariush, Thank you for your kind comments regarding the team and your 5* review. We really appreciate you taking the time to leave a review and wish you all the best in your home. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotShout out to Lorelle and Ashley
Shout out to Lorelle and Ashley. Thank you both for helping me to navigate the sometimes perplexing world of rentals. Your professionalism and kindness are a rare and super combination. Keep doing what you do. Couldn’t do it without you. Whoop, whoop!
Dear Bee, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleCharlie was very helpful during the whole lettings process and ensured everything went smoothly. He was always fast to respond to me, followed up on what I asked and had a customer oriented approach. I greatly appreciate his support!
Dear Raluca, Thank you for leaving a 5 star Google review. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleI went to Dexters having struggled to sell my property. They were great. Found me a buyer and made the process very easy. Kudos to Frohar for being such an amazing agent. She did great!
Dear David, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma
5/5
TrustpilotCould've been homeless without her.
Could've been homeless without her.Nadia is very competent, kind, and has a warm-heart. I was very impressed that she even replied late at night and early in the morning. Thanks to her, I was able to get a good property at a reasonable price
Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and am delighted that you have taken the trouble to confirm this is the case. We hope we can be of assistance in the future. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotDexter's management
I recently changed the management of my London flat to Dexter's, under Mohammed Amin at the London Fields office. It's been a brilliant experience with them helping on every aspect of the letting. I can fully recommend Dexter's.
Dear Mike, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotI would like to say huge thank you to…
I would like to say huge thank you to Dexter’s , Especially Khadija & her east team 3. I would highly recommend this company as they are extremely helpful, friendly and provide a amazing service. You won’t be disappointed x
Dear Masuma, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotWe completed a purchase with Dexters as…
We completed a purchase with Dexters as the selling agent.There were several legal hurdles to overcome during the process and Dexters were extremely good at informing us of progress at all stages. They were very proactive in keeping the sale moving and substantially helped in us achieving completion before the stamp duty holiday deadline. We can thoroughly recommend them. Andy & Alison
Dear Andrew. Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We wish you all the best and we hope that we can be of assistance in the future. Kind regards Evie Fisher Customer Relations Team
5/5
TrustpilotExcellent Estate agency
Excellent Estate agency. I want to thank Josep, he was very polite and helped us a lot. I definitely recommend this agency.
Dear Ricardo, Thank you for leaving a 5* review.We look forward to seeing you again in one of our offices. Kind regards, Asma
5/5
TrustpilotNabil Subhani help with 43 Gothic building works
I would like to write a thank you to Nabil Subhani for his assistance in helping during renovations to my property he was a great help in communication with my tenant and was also very prompt in dealing with my calls to him . He has a good approach to his work .
5/5
GoogleChantel Morgan and team Dexters made the process of letting my flat in London Dock and check-in for the tenants very seamless.
Dear Prashant, Thank you for your kind comments regarding Chantel and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma
5/5
TrustpilotHighly recommend Dexters
Dexters are an exceptional estate agents, who put their tenants and future tenants first and are rapid with responses and getting things done. We would like to say a big thanks to Paul (Hendon) who was extremely excellent at getting us our lovely home.
Dear SA, It’s great to hear that you have had a brilliant experience with our Hendon office. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotRachelle Cambell has been an awesome…
Rachelle Cambell has been an awesome support getting a new property, making it easy and quick. She was so professional and kind. Really appreciate her good job and been such a great person .I would highly recommend Rachelle to anyone. Thank you
Dear Alexander, It’s great to hear that you have had a brilliant experience with Rachelle. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotI've been looking for properties to…
I've been looking for properties to rent for a few weeks and calling up multiple estate agents can be very stressful and tiring, however I had a great experience with Dexters today. Lewis Elliot was incredibly friendly & helpful over the phone, top tier experience!
Dear Dami, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleI had an excellent experience with Iara. Iara was professional, attentive, and incredibly helpful. She made the entire process smooth and stress-free.
Dear Tania, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma
5/5
TrustpilotStraightforward and efficient
Bailey has been super helpful with all things when it comes to managing the property I was renting. She's straightforward and gets things done which is always appreciated it. Easy to communicate with and efficient.
Dear Marina, Thank you for taking the time to leave a lovely review regarding Bailey. Kind regards, Asma, Customer Relations Team
5/5
TrustpilotAs a contractor, GSP Property Maintenance
As a contractor, I highly recommend Donalina Gargrupe‘a services. She is very professional and knowledgeable. Always helpful and friendly, when it comes to handling difficult situations she handles the situation very well, managing the communication between both parties, super friendly.
Dear Steven, Thank you for your kind words and for leaving a 5* review. We are so pleased that your experience with us couldn’t have been any better and Donalina will be thrilled to read this. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotDexters have managed my property for…
Dexters have managed my property for rent for the past seven years and, through thick and thin - including the wretched COVID years - have done a brilliant job no matter what issue arose (and there have been a few). The whole team, whose members have changed during this long period, have always been prompt communicating and responding. I particularly wish to single out Charlotte Alsford, who has been a fantastic support since she joined the team, including especially in dealing with the insurance company over a protracted subsidence issue. All credit to this highly professional and, what's more, adorable person.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
The Trusted Agent 2026 results for Dexters, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Tell us what you need and we'll put you in touch. Dexters hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Yes. Dexters won Platinum in The Trusted Agent 2026 awards.
