Trusted Agent profile · London
★★★★★
2,640 reviews across 2 platforms
123 Wapping High Street, London, E1W 3NX
Dexters's office in London, at 123 Wapping High Street, is rated 4.4 out of 5 across 2,640 reviews on two platforms, including 571 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotExcellent thoughtful service
Excellent thoughtful service. The legal aspects and human circumstances of a tenancy renewal were openly discussed and considered over a number of telephone calls which resulted in a good outcome for all parties. Thank you Hannah.
Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma, Customer Relations Team
5/5
GoogleRobert and his team were fantastic during my tenancy change during trying covid times. They were proactive with the viewings and found me the appropriate tenant for my property. They have been professional throughout the entire process and have ensured that the process went completed smoothly. I would fully recommend appointing them for any lettings as they have extensive knowledge of the area. Thank you!PositiveQuality
Dear Graeme, Thank you so much for the fantastic feedback, the team at Wapping are delighted that you have taken the time to submit this to us. Feedback is really appreciated by the teams as it makes all the hard work they put in all the more worthwhile. Many thanks again. Kind Regards Evie Fisher Customer Relations Team
5/5
TrustpilotMonika Piszczyk is a star!
This review and 5 stars are specifically for Monika Piszczyk and not the wider company or other individuals/employees. We recently had Monika visit our flat and engage with the landlord to facilitate a change of boiler. She is professional, communicative, fair and compassionate - very, very rare traits in her line of work, which we incredibly appreciated. We were impressed by her efficiency, solution-finding skills and organisation and we hope to keep working closely with her. In our 9 years of being tenants of the same property, Monika has by far been the best liaison we have ever had the pleasure to work with. Thank you, Monika, you deserve the very best.
Dear Lexie, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Monika, and hope we can help again in the future. Kind regards, Asma, Customer Relations Team
1/5
TrustpilotReally poor service from property management
Worst property managemnt team you can find. We deal with them for a few proerties and every time communication is poor and delayed. You need to chase them for updates for the most basic requests and clearly the team of majority women are there to window dress as they clearly do not know their job. Please rather recruit for experience and knowledge as to window dressing with women who are rude and have no idea what they are doing. USELESS on every level
I am sorry to read your 1* review. I am unable to locate you on our database. If you could provide us with more information at customerrelations@dexters.co.uk. I can look into this further for you. Kind regards, Asma, Customer Relations Team
5/5
TrustpilotVery efficient!
My property manager Sophie Mcgoldrick has been very efficient with getting an issue resolved in our flat!
5/5
GoogleI have had a great experience with Dexters throughout the renting process. Of all the estate agents, they were the ones to go the extra mile. Much more active and communicative than any other. A special thanks goes to Iara, who truly went above and beyond; taking time out of her personal life to accommodate my schedule, Receptive to feedback, communicative, and even going as far as to help me recover lost items.
Dear Daniel, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma
5/5
TrustpilotHuge thanks to Jessica- Joy
Huge thanks to Jessica- Joy. We were struggling with a broken fridge and she was quick to get service out to us. Great communication when letting us know what was happening and getting in contact to set times for fridge delivery. Thanks so much!
Dear Gabriela, It’s great to hear that you have had a brilliant experience with Jessica. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotAn Excellent Property Manager: Jessica-Joy Beau-Wright
Jessica is one of the best property managers I've seen, who does her job very well, providing convenience in every aspect to her followers and customers! Dexters and Jessica should be your choice for both rentals and sales in the real estate business!
Dear Serhat, Thank you for taking the time to leave a lovely review regarding Jessica. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotProperty Management Dept 👍
Handing over management of my portfolio to Viraj and Charlotte was one of the best decisions I have made in my 20 year buy-to-let career. Approachable and professional with ready access to some excellent contractors I would encourage others to do the same.
Dear Simon, Thank you for your kind words and for leaving a 5* review. We are so pleased that your experience with us couldn’t have been any better and the team will be thrilled to read this. We hope that we can assist you in the future. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotI dealt with Alistair Mclean at Dexters…
I dealt with Alistair Mclean at Dexters and he was very helpful throughout the process, as a solicitor acting to have great team work makes the transaction a dream for all parties involved. I very much hope to work with Alistair again as the clients are very happy with the process which is our main objective
Dear Sarah, Thank you for taking the time to leave a wonderful 5 star Trustpilot review. Alistair will be thrilled to read your kind comments. Kind regards, Asma Chughtai, Customer Relations Team
1/5
TrustpilotThe agent will ask you for bank account details
The agent will ask you for private information and also your bank account details including your CVV. If you don't give it to them, they won't present your offer to the landlord.They will run the auction and let you bid. Since they have taken your bank account to make the offer, if they don't reject you, or let you know you are rejected, you cannot be sure if landlord will later accept your offer or not, so you lose your time to look for other flats in the markets, and have to join the bid and make them happy. It is really annoying. Full of skills to squeeze your pocket, without any care and sincere attitude in the business.
Dear Sheryl, I am sorry to read your 1* review. I am unable to locate you on our database. If you could provide us with more information at customerrelations@dexters.co.uk. I can look into this further for you. Kind regards, Asma, Customer Relations Team
5/5
TrustpilotDexters have managed my properties for…
Dexters have managed my properties for over 20 years and I’m very happy with their management service. Sheikh Moksin and his team are great and I value their advice.
Dear Alieen, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma, Customer Relations Team
5/5
GoogleI have been using Dexters to assist me for over 8 years now. Most recently, Zhora has been helping me in relation to a new apartment and she has gone beyond the call of duty at times to help me close the purchase and very quickly getting it up and ready to be rented. I fully recommend Zhora.
Dear Stephen, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotExcellent communication at the end of…
Excellent communication at the end of our tenancy. Everything is resolved and agreed incredibly quickly with no deductions or anything. They even helped us sort out the problem with the cleaners who failed to clean the property adequately. Thank you Olivier Babylone
Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotOn point
Petros was always on top of any enquiries we made throughout our tenancy. Dexters as a whole was always accommodating and communication was thorough and swift. This was also down to Petros as well
Dear Craig Thank you for taking the time to leave a lovely review regarding Petros. Kind regards, Asma, Customer Relations Team
5/5
TrustpilotAmazing people and human interactions
Amazing people and human interactions. Suzy Salah is a credit to her team and always there when we need her. Dexters really know how to choose their people and it goes to show with the great team behind her. Thank you all
Dear Mahmoud, Thank you for taking the time to leave a wonderful 5* Google review. Suzy will be thrilled to read your kind comments. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleRecently bought a house that was sold by Dexters. William Gladstone was the Agent, and would like to put my thanks to him on record. Will helped us negotiate a good price for the Seller and me, and assisted with all my queries, and chased up when needed to ensure that the completion date was on-time. Very good service. Will & Dexters have been great to work with.
Dear David, Thank you for your review regarding your experience with our Wapping Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again for taking time to submit your feedback and wish you all the very best for the future. Kind regards, Hayley Marner Customer Relations Team
4/5
TrustpilotLetting our property...
We are letting our property and our property manager Shazia Khan has been great - she is organised, responsive and friendly. We feel that any issues with our property are dealt with quickly and effectively, which gives us peace of mind.
Dear Steph, Thank you for your kind comments regarding the team and your feedback. We really appreciate you taking the time to leave a review and wish you all the best in your new home. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotExcellent estate agent…
I had the opportunity to work with Alistair Maclean concerning a sale transaction. He was consistently excellent throughout the matter and we managed to exchange contracts soon. I have no hesitation in recommending Alistair and his team to anyone
Dear Sanjee, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotFantastic experience
Really fantastic overall service from Dexters with quick engaging responses to all our needs. Particular thanks to Jhodi Fisher and Annie Hagon, for expert communication and services. Used a few letting agents before and Dexters has surpassed all of them for my Fiancée and I! Very pleased!
Dear Jake, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotExcellent Property Management Support from Remi Daniels
I would like to express my appreciation for Remi Daniels, Senior Property Manager at Dexters.
We really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us if you have any queries. Kind regards, Asma
1/5
TrustpilotPressure you for SECURITY details over the phone!
We got all the way to securing an accepted offer on an apartment in north London, and then asked me to provide my SECURITY no. over the phone, with account details. I requested any other secure payment link or we can’t progress, and the lady (quite obnoxiously) said “this is how the process is” - it’s normal. Been renting for over half a decade in London - definitely not normal. Guys, please don’t give security details over the phone.
Dear Mike, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleWe just relocated to London and found ourselves in the middle of a very competitive market without any experience. During this time, with his expertise, kindness and never-ending patience, Roshan was there. He is just great with clear communication, commitment and honesty. Would highly recommend his services.
Dear Doga, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleHollie was absolutely brilliant - she kept in touch with us throughout the process, was clear, supportive, gave good info and always a pleasure to speak to. Even if I felt the process was long (nothing to do with Dexters) Hollie was a shining light - you'd talk to her and feel things would be fine.PositiveResponsiveness, Professionalism
Dear Candice, Thank you for your kind words and for leaving a 5* review. We are so pleased that your experience with us couldn’t have been any better and the team in our Wapping office will be thrilled to read this. We hope that we can assist you in the future. Kind regards Asma Chughtai Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
The Trusted Agent 2026 results for Dexters, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Tell us what you need and we'll put you in touch. Dexters hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Yes. Dexters won Platinum in The Trusted Agent 2026 awards.
