Trusted Agent profile · London

Dexters London reviews

★★★★★ Great

2,640 reviews across 2 platforms

123 Wapping High Street, London, E1W 3NX

Dexters's office in London, at 123 Wapping High Street, is rated 4.4 out of 5 across 2,640 reviews on two platforms, including 571 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards.

Google logo

4.8 / 5

571

Reviews on Google

This office

Trustpilot logo

2,069

Reviews on Trustpilot

Business-wide

Reviews

Every review we hold for the London office, from every platform, shown as written. First names only.

5/5

Google

Dexters wapping estate agent helped us find our flat in a professional, quick and helpful manner. Jamie Charlton was especially helpful, he was always at hand to talk to over the phone or via email, and listened to any problems or concerns we may have had. Jason Taylor was also super helpful whilst Jamie was away. Would highly recommend both Dexters and the two agents who helped us during this process.

Emma · 12 June 2020

Agent replied · 11 June 2024

Dear Emma, I am writing to say thank you for your kind comments about the service you received from our Wapping Office. We really appreciate you taking the time to post this review as feedback is very important to us. I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future. Kind regards, Hayley Marner Customer Relations Team

5/5

Trustpilot

Joe Read at Dexters really does go…

Joe Read at Dexters really does go above and beyond for his clients and tenants. Joe is incredibly responsive, even on a Sunday when there was an issue. He does what he says he's going to do and more. I recommend him and Dexters.

Nicole · 28 November 2023

Agent replied · 10 June 2024

Dear Nicole, Thank you for taking the time to leave a lovely review regarding Joe. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

Our agent Emily was really supportive and responsive through the whole process in finding a property to rent. From viewing to signing moved very quickly and took a lot of our stress away. Thanks so much!

Tom · 14 May 2024

Agent replied · 27 August 2024

Dear Tom, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma, Customer Relations Team

5/5

Trustpilot

Very responsive

Very responsive, get things done properly and no messing around! Grace Solan was extremely helpful, patient and friendly so made the discussion around signing our new contract as easy and smooth as possible. Also wanna give credit to Poppy Russell who also looks after the property and is very helpful.

MARTIN · 23 June 2023

Agent replied · 10 June 2024

Dear Martin, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma Chughtai, Customer Relations Team

1/5

Trustpilot

I never knew it would end up like this...

I was an employee of Howsy from the Philippines, that Dexters acquired years ago. Then this year Dexters decided to discontinue our employment with them. We knew this would happen, and I personally didn't take it against Dexters, so long as they and QQI (which is the acting HR side of Dexters here in Manila site) to pay us the separation pay that is accordance to the labor code, and this should include the number of years I stayed as an employee of Howsy which was year 2019.A lot of things happened already from the moment QQI announced the discontinuation of our employment with Dexters. And the experience that me and my colleagues are STILL experiencing is VERY CHAOTIC! This QQI hasn't released our separation yet! They refuse to honor the original hire date from Howsy - which by the way they stated from their meeting with us that will definitely be granted - just like what happened to the first batch of employees of Howsy that were also got redundated. I wouldn't want to step too low for this if only me and my colleagues were treated professionally and respectfully. They're all LIARS! The pay is now long overdue. So, please DEXTERS, help your MANILA team to raise this issue with QQI. We were your once a helping hand with your jobs, especially with repairs. We hope that this small favor from us could at least lessen the burden from us financially, after you decided to leave us all now jobless! Thank you.

Luisa · 23 July 2024

Agent replied · 24 August 2024

Dear Luisa, We are sorry to read of your unhappiness. We are not aware of any outstanding payments due to ex Howsy colleagues, and have urgently requested further information from QQI relating to this. Please do contact us directly at ​info@customerrelationsteam.co.uk or 020 8614 1230 and ask for customer relations so that we can discuss your concerns in more detail​. Kind regards, Customer Relations Team

5/5

Trustpilot

Feedback

I have dealt with Yasmin who has been extremely helpful. She has been very friendly, highly responsive and accurate with the detail in that I have only been shown properties that fit my requirements. This helps to avoid time-wasting at both ends.

Frank · 9 January 2024

Agent replied · 10 June 2024

Dear Frank, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Chloe Curd was absolutely excellent

Chloe Curd was absolutely excellent. She made the process a lot easier for me and made sure to keep me informed throughout.

Keeva · 22 December 2025

5/5

Google

I had a very smooth process with Iara, from start to finish. Very good communication and responded quickly to any questions I had. Would definitely recommend.

Louis · 2 April 2026

Agent replied · 16 April 2026

Dear Louis , Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma

5/5

Google

Absolutely stunning service, quick communication and very patient. Our agent Emily was really pleasant and helpful. She was also very patient. Would recommend 100%! Thank you so much for your help

Jakub · 6 August 2024

Agent replied · 27 August 2024

Dear Jakub, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Emily. Please do not hesitate to contact us again. Kind regards, Asma, Customer Relations Team

5/5

Trustpilot

I want to express a big thank you to…

I want to express a big thank you to the Dexter team, and especially to Donalina who deals with the property I rented, a very polite and friendly young lady. All deficiencies and issues in the property were resolved in time. Lady who definitely understands and loves her job. Thank you Kind Regards Zlatozar.

Zlatozar · 9 February 2023

Agent replied · 10 June 2024

Dear Zlatozar, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Great experience over a number of years…

Great experience over a number of years letting a property through Dexters. Very responsive and clear communication, and I've found any issues that arise with the property are quickly addressed. Natasha Bedenik is a go-to contact but all the team have been professional and helpful.

Craig · 24 October 2023

Agent replied · 10 June 2024

Dear Craig, Thank you for taking the time to leave a lovely review regarding Natasha. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

Excellent service from all departments, everything was prompt, accurate and easy. In particular Rhys Card was outstanding, managed to squeeze in our viewing at very late notice on the same day, explained everything and all our options. Honestly without him it is unlikely that we would have gotten our property.

Ryan · 12 June 2023

Agent replied · 11 June 2024

Dear Rhy, thank you for taking the time to leave a 5* review for Rhys and the team in our Wapping office. I will enure your kind words are passed onto the team. Kind regards Asma Chughtai Customer Relations Team

5/5

Trustpilot

Exceptional Property Management Support

I can’t speak highly enough of Ryan Campbell at Dexter’s Property Management. He is consistently professional, efficient, and genuinely polite in every interaction. Communication is always clear and timely, and he handles everything with a calm approach that gives real peace of mind. It’s rare to come across someone so reliable and easy to work with, I honestly couldn’t ask for anything more. Highly recommended!

Lacey · 22 January 2026

5/5

Trustpilot

It was a pleasure working with Alistair Maclean

It was a pleasure working with Alistair Maclean on a recent sale from a conveyancing solicitor’s perspective. Alistair was very professional and pro-active in assisting when needed. I look forward to working with Alistair again in the near future.

AA · 1 March 2024

Agent replied · 10 June 2024

Thank you for taking the time to leave a lovely review regarding Alistair. Kind regards, Asma, Customer Relations Team

4/5

Trustpilot

After a rough start with the agents we…

After a rough start with the agents we were able to found some common grounds as we have issues with our Landlord. Dexter's did put a big effort to get this resolved, and it was a relief for us. Thank you Sheikh, James and Tallulah.

Nancy · 11 October 2023

Agent replied · 10 June 2024

Dear Nancy, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

A professional helpful team

Natasha Bedenik is a reliable and professional member of the Dexters team who works well with landlords and tenants. I have found any problems or queries are dealt with in a timely manner and both she and her team respond quickly to issues raised.

Janice · 30 October 2023

Agent replied · 10 June 2024

Dear Janice, Thank you for taking the time to leave a lovely review regarding Natasha. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Thank You to the lovely Busra…

Thank You to the lovely Busra Karacan....Busra has been amazing at giving me the best advice with regards to tenants and renting out my property. Always on hand to take my calls and questions. I really appreciate her help and the overall service from Dexters.

Katherine · 6 October 2023

Agent replied · 10 June 2024

Dear Katherine, Thank you for taking the time to leave a wonderful 5 star review. Busra will be thrilled to read your kind comments. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Paul Ford is a pleasure to work with…

Paul Ford is a pleasure to work with and also answers my queries in a timely fashion. I always know what to expect next and I never have to ask twice. I would highly recommend using dexters as a letting and managing agent.

Abosede · 22 November 2023

Agent replied · 10 June 2024

Dear Abosede, Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma Chughtai, Customer Relations Team.

5/5

Google

Bogdan from Dexters went above and beyond to help us secure our flat, from the viewing through to moving day. He was knowledgeable and friendly, professional and helpful. I'd highly recommend this company to anyone looking to rent a property. Thanks Bogdan!

Paula · 14 December 2023

Agent replied · 11 June 2024

Dear Paula , Thank you for taking the time to leave a lovely review regarding Bogdan. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Good service

Good service. There were some initial hiccups with moving into our rental property however these were rectified in good time - aided by Neil Plit who has been very helpful.

Marco · 5 August 2024

Agent replied · 24 August 2024

Dear Marco, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma, Customer Relations Team

5/5

Trustpilot

Georgia was extremely helpful and…

Georgia was extremely helpful and gracious, they sure do know how to follow-up on a deal, looking forward to using how they manage a property

COLLINS · 25 October 2024

Agent replied · 29 December 2024

Dear Collins, Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Asma

5/5

Trustpilot

Renting through Dexters

I have rented through Dexters with Natasha and the team now for 5 years at the same apartment and have always found the team good to work with. Always a prompt response to any email of all matter and have always felt looked after!

Victoria · 24 October 2023

Agent replied · 10 June 2024

Dear Victoria, Thank you for taking the time to leave a lovely review regarding Natasha and the team. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Such a nice and helpful estate agents.

Jodie and Glenn were most helpful when I found myself stranded on the middle of North West London, with my car out of battery on Good Friday. Thankfully Jodie and Glenn were parked nearby and when approached them for help, I received a genuine smile and a pair of hands. Thank you ever so much, I will certainly recommend them.

David · 19 April 2022

Agent replied · 10 June 2024

Dear David, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Excellent thoughtful service

Excellent thoughtful service. The legal aspects and human circumstances of a tenancy renewal were openly discussed and considered over a number of telephone calls which resulted in a good outcome for all parties. Thank you Hannah.

Mr · 12 April 2024

Agent replied · 10 June 2024

Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma, Customer Relations Team

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Awards

The Trusted Agent 2026 results for Dexters, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

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Has Dexters won any awards?

Yes. Dexters won Platinum in The Trusted Agent 2026 awards.

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