Dexters London reviews

★★★★★ 1/5

Trustpilot

Very poor experience with Dexters

I don't want to name any individuals or even the branch, but our experience trying to sell our house through Dexters in North London was very poor. They exerted a lot of pressure to reduce the price, which may or may not have been the right advice. But in my view they overstepped the mark in how pushy they were. One employee felt the need to remind me they weren't getting paid anything until they sold the house. Another employee couldn't disguise his anger when I accepted an offer through another agent, and then asked them to cancel their viewings. I can understand why they were disappointed, but they couldn't compute that I'd in effect shaken hands on another deal, and thought it unethical and pointless to have further viewings at that stage. They also subsequently refused to mark our property as 'sold subject to conditions' (as requested), arguing that it was in our interests not to do this. Like other agents they were clearly reliant on Rightmove and the other aggregators for leads, though (like other agents) they claimed to have an amazing database outside that. The senior guy talked a very good game at the start to win the business, but then pretty much disappeared completely. The attitude of staff clearly stems from an aggressive culture at the top of the food chain which becomes expected of employees. I don't blame junior staff, they are just trying to exhibit the type of behaviour that is rewarded within the organisation. Agencies like this have a limited shelf life.

Linus · 3 August 2021

★★★★★ 5/5

Trustpilot

Highly recommended and great service! (:

We've just moved to a property managed by Dexters, and we are extremely satisfied with the service we received until now. Our property manager Neil Plitis was and is very quick to resolve any issues we have and provide us with the right solutions.

NBC · 23 August 2024

★★★★★ 5/5

Trustpilot

Terrific 🙂

Moved into a rental property recently and Dexter’s are hands down the best property agency I’ve experienced. We had a long list of requests and our property manager Nabil has been incredibly helpful and responsive. ⭐️⭐️⭐️⭐️⭐️

JD · 20 December 2024

★★★★★ 5/5

Trustpilot

A big Thank you

I would like to thank Caithlin McCartney, Senior Property manager at Dexters agency. This was my second property managed by Caithlin. She provided excellent services to me. She was always very helpful and very professional.Excellent service, very professional and highly quality.I highly recommend it.Thank you very much Caithlin.

Hanan · 6 June 2024

★★★★★ 1/5

Trustpilot

Worst estate agency

Worst estate agency, was a nightmare living in 121A Darwin Road. No sound proof, creaky floors, history of neighbours fighting bcoz of it. Being let out inspite of all this. Property Manager never replies back to emails. No action taken even after 9 months. Boiler was broken from almost a month and lived without heating or hot water. Finally gave up and moved out. Not a word of apology from them, they are chasing now regarding contract.

Sunil · 13 December 2021

★★★★★ 5/5

Trustpilot

My whole experience with Dexters was…

My whole experience with Dexters was very pleasant, each agent I dealt with was amazing and very helpful. Due to COVID-19 I was unable to live in my flat for the whole tenancy and they were really helpful. Dexters are really reliable and are really easy to get a hold of, each individual is amazing and I high recommend using them especially if you are a student because they have fair prices and always have your best interests at heart. Ronni Platt was especially helpful and organized all the viewings while assisting the individuals during the viewings, he is a lovely individual and a true asset to Dexters

Bethany · 25 May 2021

★★★★★ 5/5

Trustpilot

Great service from property managers

Dexters manages the apartment I rent in Lower Holloway, they are very supportive and quick whenever we signal an issue in the property. During the last visit, their Senior Property Manager Petros Giorganios went above and beyond in showing us how to better use and maintain the heating system, on top of being very kind and courteous.

Davide · 24 November 2023

★★★★★ 5/5

Trustpilot

Personable, Professional, Knowledgeable

It has been a pleasure to deal with Sophie from the Kensal Rise office in my search for a new home. I found Sophie to be personable, professional and extremely knowledgeable about the property of interest and the local area (which I particularly appreciated as I don't yet know it well) as well as neighbouring and comparable properties when I enquired about the scope for development. What impressed me the most was that I enquired about the property months ago but access wasn't possible so Sophie kept my details and arranged for me to see it as soon as it was available to view. I will be glad to deal with Sophie and Dexters moving forward. Thank you for a really positive experience and great service.

Jessica · 1 May 2021

★★★★★ 1/5

Trustpilot

Substandard service, use at your peril

I can honestly say, Dexters Acton is the worst Estate Agents I have had the misfortune of using, over my many years of owning and selling properties. I have to give the most ineffective and uncommunicative award to Julian Kroll, who is an ‘old school’ salesman, with little substance.I urge anyone wanting to sell or indeed Let their property, NOT to use this agent, as in my opinion, you will be very disappointed with the service…you have been warned.

Janet · 11 July 2021

★★★★★ 5/5

Google

It has been an amazing experience with Dexters especially because of David who has been very kind and helpful to us.

Debayan · 11 August 2026

★★★★★ 5/5

Trustpilot

Angie at Dexters

Great experience as a tenant. Easy move especially with all the admin required. All the areas, within the property, that needed looking into have all been carried out fast and efficiently; Thank you Angie, the property manager N10 London.

Richard · 24 October 2024

★★★★★ 5/5

Trustpilot

Petros was outstanding in customer…

Petros was outstanding in customer care, I email or call him for any issue with regards to my apartment, and he would always handle it with best care. I would say agents like Petros are an asset to the Dexter. I wish Petros good luck in all future endeavours.

Mr · 3 May 2024

★★★★★ 1/5

Trustpilot

Been renting with Dexters for the first…

Been renting with Dexters for the first and last time. If i see their logo when buying property i just walk away.AVOID THEIR PROPERTIES located on Chesson RoadAll journey since very start been unprofessional. Sales agent Jose promised us that property will be refreshed (repaint scratched walls, leak marks on ceiling) before our move in. As we moved in we been shocked of condition. Leaking taps, water leaks still present, property haven't been cleaned up at all. At this point i think its worth to mention that Jose email us that property is ready for us to move in day before.Now here start our 1.5 year long journey of constant email exchange with incompetent property management. That on the end exhausted us to the point that we decided to leave property DURING LOCKDOWN. Big thanks to Kim Mellor - property manager - that encouraged us to do so. That lady should not represent company as she cannot even keep her voice down in conversation. Her manners taking place from where shes from i suppose, as i did not get used to snorts in middle of my sentence or anyone shouting over while i trying to finish my sentence. At the moment she is holding our deposit for over 3 weeks, without any given reason besides her mental instability. Saying that 10 days given by government to tenant deposit is just guidance.- Shower on property did not work for 6months of tenancy, i been in contact with them every week.- Property was swarming with pests mice / moths that been reported. But not much has been done. - For another 1 month i could not use shower (same that did not had water for 6months before) since waste pipes under shower tray disconnected and we start flooding neighbours-On our report of black mould on walls we had reply to wash it off with water, even though all moist been going through not watertight balcony

Maciej · 21 March 2021

★★★★★ 5/5

Trustpilot

Thank you to Petros

After we moved into our property, we were faced with a few maintenance issues, but Petros has been extremely helpful in resolving these by liasing with the maintenance teams and organising any repairs, and has really been on our side through the whole experience. Thank you Petros!

James · 27 May 2024

★★★★★ 5/5

Trustpilot

Joe Read was quick in response and…

Joe Read was quick in response and clear in the market response to evolving higher rental demands due to higher interest base rates. He was knowledgeable and very pleasant to talk to and gave me the assurance that I have put tenant finding in competent hands when my wish for professional corporate employees were adhered to. Thank you, Joe.Susie Heupel

Susie · 9 August 2023

★★★★★ 5/5

Trustpilot

Thanks Natasha & Dexters!

We've had a fantastic time staying at a property managed by Natasha over the last three years. Natasha and her team are always available, and any issues with the property are always promptly resolved. We can only recommend Natasha, as we know how much difference an attentive and competent property agent like Natasha makes! Alen & Margherita

AM · 24 October 2023

★★★★★ 5/5

Trustpilot

Excellent sales progression

Have recently been involved in a transaction with Dexters where Alistair Maclean was instrumental in ironing out the issues required to move the transaction forward to exchange. His input and diligence was extremely beneficial to the transaction, so i'd have no hesitation in recommending Alistair and would welcome his involvement in future.

Christopher · 15 February 2024

★★★★★ 5/5

Google

I had to find a flat and move-in within a week. It was a very last minute and stressful move, but thanks to Bogdan it was all made possible. He was very attentive and patient throughout the whole process, and went above and beyond to help me move-in. I would definitely recommend Dexter’s to anyone needing a new property to move into.

Desiree · 12 June 2023

★★★★★ 5/5

Trustpilot

Really great experience

Really great experience. When we asked for approval to upgrade some kitchen appliances, our account manager Neil went out of his way to talk to the landlord, not only obtaining approval but also a split cost agreement and managing to find the same appliances at a cheaper discounted price. Thanks!

Frederik · 5 March 2024

★★★★★ 5/5

Trustpilot

Great service - Kiera Foster and her team have been…

Kiera Foster and her team have been really helpful in resolving maintenance issues for me, obtaining different quotes to ensure I get the best price. Kiera has been great at providing me the info I need for my new Landlord licence and explaining the changes. Thank you Kiera and team! Best wishes, Jennie Rimmer

Jennie · 8 December 2023

★★★★★ 5/5

Trustpilot

We dealt with Zen from the Battersea…

We dealt with Zen from the Battersea branch when we managed to lock ourselves out of the house (!) the other evening. We called the branch immediately, Zen was the only person left in the office and was just about to leave for the day, but she kindly stayed and waited for us to get there so we could pick up a spare set of keys. We were so grateful! Thank you - Highly recommended!

Olivia · 11 November 2021

★★★★★ 5/5

Trustpilot

Jess Lynagh , keep up the good work

Hithis is the time of the year , when we got report about the tenants and property status ,I must say, worry not , Jess Lynagh took care of it , with good reports , the flat was clean and neat , Jess Lynagh done an excellent jobs.Great work , keep up the good work I think pay raise is one thing to consider ,Regards

Joe · 27 January 2023

★★★★★ 5/5

Trustpilot

Great Experience as a landlord

We have worked with Claire Gallagher-Doherty at Dexter's to let our properties for many years. Things are run smoothly, rents paid on time and they have found good, solid tenants that stay for long leases. The tenants seem happy and well looked after as well as the properties. Appreciate you and the team very much.

PF · 8 November 2023

★★★★★ 5/5

Trustpilot

Quick response

Quick response, always clarifying any questions, a very good agent.

KatherineFilpoJaquez · 12 October 2026