Trusted Agent profile · London
★★★★★
2,603 reviews across 2 platforms
5A Sandys Row, London, E1 7HW
Dexters's office in London, at 5A Sandys Row, is rated 4.4 out of 5 across 2,603 reviews on two platforms, including 747 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for Dexters, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotProfessional Service with a personal touch. First class service in both selling and…
First class service in both selling and buying. Always very helpful and personal attention to detail. Our transactions were long and drawn out (not due to Dexters) and we found them patient and diligent. Would recommend them to friends.
5/5
GoogleSamuel Aldred looks after both my places and he's really great. I have full trust in him. Very proactive too. I don't have to worry about a thing.
Dear Edward, Thank you for your review regarding your experience with our City Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again and wish you all the very best for the future. Kind regards, Sam Farnan Customer Relations Team
4/5
GoogleI went to view a property with George from Square Mile. He was very friendly and helpful. We didn't go for it in the end, but I have no complaints.
Dear Dermot, I wanted to say thank you for your kind comments about the service you received from our City office. We really appreciate you taking time to post this review as feedback is very important to us. I would like to wish you all the best for the future and look forward to doing business again with you. Kind regards, Sam Farnan Customer Relations Team
5/5
TrustpilotMark from Dexters assisted me with…
Mark from Dexters assisted me with letting my property. The whole process ran smoothly and was very professional.
Dear Damian. We are thrilled to read that Mark in our Wimbledon office delivered great service. We hope to assist you again in the future. Kind regards Asma Chughtai Customer Relations Team
5/5
TrustpilotGreat and efficient service from…
Great and efficient service from Donalina my property manager
Dear HH, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotDexters Review
Dexters have been excellent throughout our house purchase process. Very easy to be contacted, proactive and would recommend!
Dear Scott, thank you for leaving your 5* review. We are pleased to read this and wish you the best of luck in your new home. Kind Regards Asma Chughtai Customer Relations Team
5/5
TrustpilotDexters Estate Agents
Great team, good all the way though to completion of sale
Dear Glen, Thank you for leaving a lovely 5 star review. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleVery good experience with Jilka, she provided professional feedback and always very ractive!
Dear Yujia, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotEstate agent was always on time
Estate agent was always on time, very helpful and she was happy to answer any questions I had!
Dear Becca, we are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. Kind regards Asma Chughtai Customer Relations Team
5/5
TrustpilotGreat professional advice from Tallulah Keating from Dexter's
Tallulah Keating gave me great advice and sorted the issues promptly.
Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleThanks to the great enthusiastic team at Sandy's Row Tommy, Abigail, Isaac, Jilka and Olly for finding the perfect tenant and very quickly!
Dear Georgie, We are really pleased to read your positive review regarding the service from our City Office. We value feedback from our customers and thank you for taking the time to post this. We wish you the very best for the future. Kind Regards, Hayley Marner Customer Relations Team
5/5
TrustpilotGreat staff
Great staff, specially Property Manager Donalina Gargrupe
Dear Valentin, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotExcellent estate Agent
Most helpful..great communication to help get the deal done.
Dear Nick, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotGood sales team
Good sales teamV pro-active sales team, v keen, destroyed the competition, good job.
Dear Rupert, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleChris Dowds has provided a top class service all round and is an exceptional agent who always goes the extra mile. Will highly recommend him.
Dear Laetitia, We greatly appreciate you putting aside the time to submit a review about our City Office. Every source of feedback is really important to us and we would like to thank you for having awarded us 5 stars. We hope we can be of assistance again in the future and would like to wish you all the best. Kind Regards, Hayley Marner Customer Relations Team
1/5
TrustpilotConsistent poor communication by Estate…
Consistent poor communication by Estate Agents who just don’t seem to care.
Dear Aran, I am disappointed to read your 1 star review. I have forwarded your comments on to the office Director to review your comments with the team. Kind regards, Asma Chughtai, Customer Relations Team
1/5
TrustpilotTruly awful
Truly awful - do not do business with these cowboys
I am sorry to read your 1 star review. I am unable to locate you on our database. If you could provide us with more information at customerrelations@dexters.co.uk. I can look into this for you. Many thanks. Kind regards, Asma Chughtai, Customer Relations Team
1/5
TrustpilotBombarded with aggressive marketing as…
Bombarded with aggressive marketing as soon as I instructed a different agent.
Dear Gabriel, I am sorry to hear you have been receiving marketing you have not wanted. If you could send us the email address that is receiving this marketing to customerrelations@dexters.co.uk. We can look into this for you. Thank you. Kind regards, Asma Chughati, Customer Relations Team
5/5
GoogleHad a really great experience with Dexters, would definitely recommend them!
Dear Shashank, Thank you so much for your comments, the team will be delighted you have taken the time to post these and award us a 5* review. I wish you well and hope that we can be of assistance in the future. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleAlways very efficient. Whenever there is an issue, it comes along with a proposed solution. The flats have been permanently rented out for 15 years
Dear Richard, I am writing to say thank you for your kind comments about the service you received from our City Office. We really appreciate you taking the time to post this review as feedback is very important to us. I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future. Kind regards, Sam Farnan Customer Relations Team
5/5
TrustpilotOutstanding service
Katie in the Kew branch helped me find the right property for me. She responded promptly and gave detailed, informative responses. I can’t recommend dexters enough and the staff are so helpful!Will definitely be referring friends to dexters!
1/5
TrustpilotUntrustworthy and will steal your…
Untrustworthy and will steal your deposit.
Dear Joe,I am disappointed to read your 1* review. If you would like to share some more details I will happily look into this further for you as I am currently unable to locate you on our database.Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotDunica from Dexters was amazing
Dunica from Dexters was amazing! Really helpful and nothing was ever too much to ask.
Dear Annie. Thank you for taking the time to leave a 5* review for Dunica. We are pleased to see that you received brilliant service. Kind regards Asma Chughtai Customer Relations Team
5/5
TrustpilotReally pleased with service and outcome…
Really pleased with service and outcome from Felix, Chris and the whole team at Dexters.
Thank you so much for your comments, the team will be delighted you have taken the time to post these and award us a 5* review. I wish you well and hope that we can be of assistance in the future. Kind regards Asma Chughtai Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Dexters, London won Platinum.
