Trusted Agent profile · London
★★★★★
2,603 reviews across 2 platforms
5A Sandys Row, London, E1 7HW
Dexters's office in London, at 5A Sandys Row, is rated 4.4 out of 5 across 2,603 reviews on two platforms, including 747 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for Dexters, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
4/5
TrustpilotVery positive experience
Very positive experience, great communication and very refreshing to see progress for once after so many let downs with previous companies.Will be recommending.
Dear Jamie, thank you for leaving us such a positive review. We wish you all the best going forward. Kind regards Asma Chughtai Customer Relations Team
5/5
TrustpilotThey offer very good service and look…
They offer very good service and look very well after their old clients
Dear Wieam,We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotExcellent Service: James Mcwhinney
James provided excellent service. I would recommend Dexters.
Dear Amina, Thank you for your lovely words and for leaving a 5* review. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotRepair management
Quick, efficient service.
Dear Robert, Thank you for leaving a 5* review. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleThanks jilka for helping us rent out home
Dear Natalie, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleVery good experience with Hettie, everything goes smoothly
Dear Feiya, Thank you for your lovely words and for leaving a 5* review. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotAn exceptional service provided by…
An exceptional service provided by Parys! He was professional and catered to our needs and therefore found exactly what we were looking for!
Dear Revina, It’s great to hear that you have had a brilliant experience with our Westbourne Grove office. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards Asma Chughtai Customer Relations Team
5/5
TrustpilotAmazing service from Ashley at Dexters…
Amazing service from Ashley at Dexters Battersea who helped arrange the tenancy for our new house. Super responsive, helpful and professional. Highly recommend!
Dear Alexander, Thank you for the 5* Trustpilot Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind Regards, Asma Chughtai Customer Relations Team
5/5
GoogleI'm a tenant and have been in contact with Samuel Aldred for the last 3 years. I've found him extremely helpful throughout my tenancy and overall a pleasure to deal with.
Dear Laurence, We are delighted to read that our City Office achieved our aim of delivering a five star service. Thank you for taking the time to leave your review. We wish you all the best for the future. Kind regards, Hayley Marner Customer Relations Team
5/5
TrustpilotThe sales team in St John's Wood are…
The sales team in St John's Wood are very helpful and I would really recommend using them to buy and sell a property.
Dear Yousef, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards Asma Chughtai Customer Relations Team
5/5
TrustpilotDorian in lettings has been amazing…
Dorian in lettings has been amazing with our search, always on hand to help and a pleasure to deal with!
Dear Rob, Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind Regards, Asma Chughtai, Customer Relations Team
2/5
TrustpilotNot great
Not great. Didn't make their charges clear to us and forgot to inform us about another council related charge until the last minute.
Dear Sir/Madam, I would very much appreciate it if you could contact me directly at customerrelations@dexters.co.uk with regard to your review. We would like to look into this with the office concerned in order to discuss further with the team. I look forward to hearing from you. Kind regards Evie Fisher Customer Relations Team
5/5
GoogleIsaac was great when I was looking for a flat! very genuine and helpful!
5/5
GoogleWe work with Sam, who has been really helpful and responsive throughout, coordinating repairs quickly and even helping to liaise with our block manager. Much better service than the average!
Dear Molly, We are really pleased to read your positive review regarding the service from our City Office. We value feedback from our customers and thank you for taking the time to post this. We wish you the very best for the future. Kind Regards, Hayley Marner Customer Relations Team
5/5
TrustpilotExcellent service from competent and…
Excellent service from competent and knowledgeable agents.
Dear Kj, Thank you for your wonderful review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotAmazing help from Hollie Jasmine
Thank you for all the help from Hollie Jasmine! Really great advice and made the whole process easy! 🙏🏼
Dear Poppy, Thank you for leaving a 5 star review. Hollie will be so pleased to read your positive feedback. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotEfficient prompt courteous service
Efficient prompt courteous service. Easy to contact and approachable.
Dear BM, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleI was interested in purchasing a property for my employer and was put in touch with Isaac who was extremely helpful and happy to answer any of my questions.
Dear Dennis, Having read your review, we would like thank you for your feedback about our City Office. Our service levels are very important to us, and recognition for the team’s hard work is really appreciated. I would like to wish you all the best and we would be delighted to be of assistance again to you in the future. Kind Regards, Hayley Marner Customer Relations Team
5/5
TrustpilotGreat Onboarding
excellent onboarding care so far.
Dear Martin, Thank you for your lovely words and for leaving a 5* review. Kind Regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotFriendly and efficient
Super easy to deal with, really helpful and efficient in my hunt for a flat! Couldn’t recommend more
Dear Georgia, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotDexters is a professional management…
Dexters is a professional management company and have good team to follow up my enquiry. I would like to thank my property manager Donalina who has actively followed up my different enquiries even after closure. Appreciate Dexters team to support my UK life
5/5
GoogleI received excellent help from your realtor Mads. He was able to find my girlfriend and I a perfect flat, with everything we needed, and within our budget! He was great from beginning till we put our signatures on a piece of paper. I would gladly recommend this firm to everybody looking for at new place to live in London!
5/5
TrustpilotSimple and easy to do
Simple and easy to do, so all OK
Dear Jeff, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotThe team in Dexters is very efficient…
The team in Dexters is very efficient and considerate. We rely on their expertise and support.
Dear Hanwei, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and we look forward to hearing from you in the future should you require our services again. Kind regards, Asma Chughtai, Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Dexters, London won Platinum.
