Trusted Agent profile · London
★★★★★
2,615 reviews across 2 platforms
5A Sandys Row, London, E1 7HW
Dexters's office in London, at 5A Sandys Row, is rated 4.4 out of 5 across 2,615 reviews on two platforms, including 747 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards.
Tell us what you need and we'll put you in touch. Dexters hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
The Trusted Agent 2026 results for Dexters, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotReliable estate agents
Dexters is a reliable estate agent company. They helped me to find a perfect flat. They always help me to resolve any maintenance issues quickly and professionally.
Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotJoshua 10/10
Joshua thank you again keeping me updated on propertys for me i look forward to getting my new home from you hopefully 10/10 keep up the good work
Dear Caz, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma Chughtai, Customer Relations Team
3/5
TrustpilotResponse times better than they were…
Response times better than they were but still not at level that I would expect for cost of service.Need to be more commercial in dealing with maintenance issues.
Dear Mr Jacobson,Thank you for your feedback. Unfortunately I have been unable to locate you on our database, please could you contact us at customerrelations@dexters.co.uk as we would be keen to discuss your comments further.Kind regards Asma Chughtai Customer Relations Team
5/5
TrustpilotDexters property management north 2 go…
Dexters property management north 2 go above and beyond to help. Always quick on the phones and deliver a great service. Thank you guys for all your help!
Dear Karishma, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and we look forward to hearing from you in the future should you require our services again. Kind regards, Asma Chughtai, Customer Relations Team
1/5
TrustpilotThe worst real estate agency I had a…
The worst real estate agency I had a deal with. I asked for quiet apartment and I was told that it is. But it was noise from air conditioning systems of Marks and Spencer and Pizza Express 24/7 that made me crazy and I couldn’t sleep. It was noise from Heathrow flights. I was asked to move out rental apartment during lockdown because I was not in the UK. They asked me to pay all fees for new tenancy replacement but the agent didn’t tell me that the price was less £300 in market then I rented! So it was not possible to find new tenant for the same price and I spent a lot of money for sending the keys from abroad, moving things to the storage.
5/5
GoogleI had an outstanding experience with Daniel Scott. He was incredibly responsive, knowledgeable, and ensured a smooth letting process. Cheers again.
Dear Matt, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma, Customer Relations Team
5/5
GoogleExcellent assistance from the lettings team especially from Daniel S. who was really friendly and really helpful across the whole process of renting a flat.
Dear Theodore, Thank you for taking the time to leave a wonderful 5 star Google review. Daniel will be thrilled to read your kind comments. Kind regards, Asma Chughtai, Customer Relations Team
1/5
TrustpilotLandlords Beware
As a landlord I can say the service ive received from the tower bridge team was below par. Certainly not worth the fees!
Dear VanZyl vanHeerden, I am sorry to read your 1* review. I am unable to locate you on our database from your trustpilot username. If you could provide us with more information at customerrelations@dexters.co.uk. I can look into this further for you. Kind regards, Asma, Customer Relations Team
5/5
TrustpilotThank you Dunica and Poppy
I would like to thank 2 very special people namely Dunica Sinclair and Poppy for all there help and support finding a flat for my daughter. They have been amazing…..very professional yet friendly and personable. I cannnot recommend Dexters highly enough. Many thanks again from Jo Fairhurst
Dear Jo, thank you for taking the time to leave such a lovely review for Dunica and Poppy in our Clapham office. We are thrilled to read your review and wish you all the best. Kind regards Asma Chughtai Customer Relations Team
5/5
TrustpilotEfficient
Lilli Kelly at Dexters is very efficient, professional and a good communicator between tenant and landlord, providing a win win outcome for both parties. As a landlord i would highly recommend her.
Dear Urvashi, Thank you for your kind comments regarding Lilli and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleThe Dexters City office were really excellent during our search for our first home. They were extremely responsive and professional, and always let us know immediately when a new property we might be interested in came onto the market. The director, Chris Dowds, was particularly helpful, and I would definitely recommend him and his team.
Dear Ben, We are really pleased to read your positive review regarding the service from our City Office. We value feedback from our customers and thank you for taking the time to post this. We wish you the very best for the future. Kind Regards, Hayley Marner Customer Relations Team
5/5
TrustpilotFantastic experience working with…
Fantastic experience working with Dexters. Very professional team with great communication, Sam in particular was excellent in helping me secure a property and took us through the process step by step with no hassle. Would definitely recommend for anyone looking for a property in or around London.
Dear Russ, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to be able to assist you again in the future. Kind regards Asma Chughtai Customer Relations Team
5/5
GoogleMo is a great professional, he helped Luciano and I to find an amazing place. Very pleased with him
Dear Gisela, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma, Customer Relations Team
5/5
TrustpilotPetros has consistently provided great…
Petros has consistently provided great customer service and communication, with timely updates and follow ups
Dear Dilber, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma, Customer Relations Team
5/5
TrustpilotThis companies has an amazing team…
This companies has an amazing team working with them. I had Brian and he gave great customer support and was eager to answer any questions I had
Dear Ethan, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotLuis Bolis if Dexters Lettings
I recently used Dexters Mr. Luis Bolis for viewing an apartment for rental purposes . Our time was short and Luis. Went above and beyond to get us a viewing on a days notice. It’s a pleasure to work with diligent letting agents like Luis Bolis
Dear Rajesh, thank you for taking the time to leave us a 5* Trustpilot. We are thrilled to read that you have had a great experience with the team in Fitzrovia. Kind regards Asma Chughtai Customer Relations Team
5/5
GoogleMe and my brothers just moved to one of the flats and we had a great experience with Dexters, thanks in particular to Mr. Henry Liu. He was extremely professional and always available, as well as patient and understanding. We recognize a well organized Agency.PositiveResponsiveness, Quality, Professionalism
Dear Sara, Thank you so much for leaving a great review. We really appreciate you taking the time to post this and will pass on to the team. Kind regards, Evie Fisher Customer Relations Team
5/5
TrustpilotSpeedy response
During my tenancy Dexters have responsive and usually very sympathetic to issues with the property I was renting. My agent, Petros, was always very speedy and helpful.
Dear Alessandro, Thank you for taking the time to leave a wonderful 5 star review. Petros will be thrilled to read your kind comments. Kind regards, Asma Chughtai, Customer Relations Team
1/5
TrustpilotIgnorant, unprofessional and patronising
This agency are totally unprofessional. They hold landlords in contempt and regard the whole process as a number crunching exercise. Mystery how they have grown so big. Just monstruous.
Dear James , I am sorry to read your 1 review. If you could provide us with more information at customerrelations@dexters.co.uk. I can look into this for further you and have your address removed. Kind regards, Asma Chughtai, Customer Relations Team
1/5
TrustpilotDexters lettings in Kew leave a lot to…
Dexters lettings in Kew leave a lot to be desired. Get everything in writing and don’t assume they will follow professional standards.
Dear Michael, I am sorry to read your 1* review comments. I understand you have already been in touch with the Area Director in relation to the matter. Kind regards, Asma, Customer Relations Team
5/5
TrustpilotBoiler Issue Resolved
Kudos to Olivier Babylone for attending to our issue in the flat. He was able to deal with the matter at hand professionally. Thank you very much.
Dear Jeff, Thank you for your kind comments regarding Olivier and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleI have had an amazing experience with Dexters. Daniel and Nadia really helped me in my search. Both of them were incredible and extremely helpful. I would definitely recommend them!
Dear Vidushi, Thank you for leaving a wonderful 5 star Google review. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleMo was fantastic, great customer service, looking forward to hopefully working with him in the future
Dear Orisa, We are really pleased to hear you enjoyed your experience with Mo and thank you for leaving such a lovely 5 star review. Kind regards, Asma, Customer Relations Team
5/5
TrustpilotGood customer service
Good customer serviceAnd we are very happy with the service we received.Cheers
Dear Jinhai, Thank you for leaving a wonderful 5* review. Kind regards, Asma, Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Dexters, London won Platinum.
Tell us what you need and we'll put you in touch. Dexters hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
