Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotThanks Tia!
Tia from Dexters has been absolutely amazing! Ever since we moved in to our new flat she immediately took care of all of our concerns and fixed everything that needed to be perfected from the flat until we were happy with it.So pleased!
Maria · 27 October 2022
Agent replied · 10 June 2024
Dear Maria, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotJessica Carson - rental renewal negotiation
The review went very smoothly with Jessica giving clear answers to my questions about the market. The communication was clear, friendly, efficient and the suggestions/ advice excellent. The process can be stressful, this was not.
Gareth · 14 July 2023
Agent replied · 10 June 2024
Thank you for taking the time to leave a wonderful 5 star review. Jessica will be thrilled to read your kind comments. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
GoogleI Had great experience with Keiandra Kelly. She was very polite and helpful
Shanea · 9 October 2024
Agent replied · 23 October 2024
Dear Shanea, Thank you for leaving a 5 star Google review.We look forward to seeing you again in one of our offices. Kind regards, Asma
★★★★★ 5/5
TrustpilotI bought my house through Dexter's
I bought my house through Dexter's. It should have been straightforward, but wasn't and Dexter's were supportive throughout and we finally got there. I'm grateful to them for getting me moved to my lovely new home.
Jil · 13 June 2023
Agent replied · 10 June 2024
Dear Jil, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
GoogleVery quick and smooth experience viewing, offering and signing for a property.
The agent that helped me, Isaac, was very helpful and knowledgeable about the property I wanted to rent. He gave some great advice on the offering process and had very attentive customer service. Communication was very clear and prompt and helped us come to a decision easily.
Laila · 15 June 2019
Agent replied · 13 June 2024
Dear Laila, Thank you for taking the time to write a review about the great service you received from our City Office, We do hope that in the future we can be of service to you again and I would like to wish you all the best. Kind Regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
GoogleSam Aldred has been the most helpful and caring real estate rep i have worked with. Whenever I contact him with a problem, it always gets resolved in the quickest time possible. He really takes all the headaches of dealing with renting away.
•G · 13 June 2019
★★★★★ 5/5
GoogleAlways had a great experience with Dexters and especially with Isaac who I always contact when searching for a flat as he is super responsive, arranges viewings within hours and really understands our requirements. The process of searching for a flat can sometimes be tricky and it makes a big difference to have a trustworthy and friendly agent !
Soraya · 13 June 2019
Agent replied · 11 June 2024
Dear Soraya, Thank you for your review regarding your experience with our City Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again for taking time to submit your feedback and wish you all the very best for the future. Kind regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
TrustpilotJamie Nash @ Dexters could not be more…
Jamie Nash @ Dexters could not be more helpful & efficient in his role. Any issues or requests I have made have been very promptly dealt with & on the rare occasion an issue hasn’t been he has been very quick to find a suitable alternative
Nicholas · 10 June 2022
Agent replied · 10 June 2024
Dear Nicholas, Thank you for your kind words and for leaving a 5* review. We are so pleased that your experience with us couldn’t have been any better and Jamie will be thrilled to read this. We hope that we can assist you in the future. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotVery pleased with the letting and…
Very pleased with the letting and management service provided by Dexters. Efficient and competitively priced and the staff are very approachable.
Nicky · 20 May 2024
Agent replied · 10 June 2024
Dear Nicky, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma, Customer Relations Team
★★★★★ 1/5
TrustpilotDo not rent through them
Do not rent through them, awful service and terrible system for any issues not midweek between 9-5
Luke · 20 September 2025
★★★★★ 5/5
TrustpilotI recently had the pleasure of working with Nick,
I recently had the pleasure of working with Nick, and I must say that his professionalism, expertise, and dedication truly impressed me. Nick's commitment to ensuring a smooth and successful real estate experience was unmatched.
Yusan · 1 July 2023
Agent replied · 10 June 2024
Dear Yusan, Nick will be so pleased to read your kind comments. Thank you for taking the time to leave a wonderful 5 star review. Kind Regards, Asma Chughtai, Customer Relations Team
★★★★★ 1/5
TrustpilotNot the best experience
I had a total lack of communication from Dexters. I put my house on the market - no viewers for 3 weeks and no calls from Dexters even with an update. They then sent a couple of viewers - but never provided any feedback.In the end I sold with a different agent.
MATHEW · 9 June 2021
Agent replied · 13 June 2024
Dear Mathew, I am sorry to read your review and would like to look into this further. Please can you contact me at customerrelations@dexters.co.uk with additional information. Kind regards Louise Smith Customer Relations Team
★★★★★ 1/5
TrustpilotWe always have to chase up for…
We always have to chase up for maintenance issues. Very unprofessional.Surely they could impose a system that makes sure all maintenance issues are carried out from start to finish.
Edward · 24 November 2023
Agent replied · 10 June 2024
Dear Edward, I am sorry to read your 1* review. I am unable to locate you on our database. If you could provide us with more information at customerrelations@dexters.co.uk. I can look into this further for you. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotSeamless experience, quick to resolve issues
Currently renting through Dexters, with my contact Catherine McDowell. She has continued to make the overall experience seamless, overcoming a few repair issues, and is timely in responding. Much appreciated.
Steven · 31 October 2023
Agent replied · 10 June 2024
Dear Steven, Thank you for your kind words and for leaving a 5* review. We are so pleased that your experience with us couldn’t have been any better and Catherine will be thrilled to read this. We hope that we can assist you in the future. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 2/5
TrustpilotNegative experience
Absolutely terrible agency, poor customer service, not taking responsibility for anything and playing a blame game. I do not recommend to use this agency ever. Jessica from Dexters was very unhelpful and unprofessional.Location - Royal Wharf.
Maggie · 23 May 2023
Agent replied · 10 June 2024
Dear Maggie, I am concerned to read your 2 star review. I am unable to locate you on our database. If you could provide us with more information at customerrelations@dexters.co.uk. I can look into this for you. Many thanks. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotVery efficient way to manage my flat.
Bruno · 19 December 2025
★★★★★ 5/5
TrustpilotExcellent and very proactive service…
Excellent and very proactive service from Monika taking away any hassles I might otherwise have had
George · 24 September 2025
★★★★★ 5/5
TrustpilotAnthony Grundy - recommended!
Anthony Grundy negotiated my lease extension timely , efficiently and professionally.I was very impressed with his knowledge and attitude. I believe both parties are satisfied with the outcome.Would recommend Dexters based on Anthony’s performance.
Customer · 10 July 2023
Agent replied · 10 June 2024
Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
GoogleDexters helped me find a tenant back to back and ensured that there were no gaps in-between tenancies. They are reliable and helpful with advice. We are so fortunate to have them manage our property.
Poh · 12 June 2023
Agent replied · 11 June 2024
Dear Poh Gek Cheah, Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
GoogleMuch appreciation to Jilka who has gone above and beyond in the process of helping me find my flat in London. She really listened to what I was looking for and has been with me every step of the way in my current search.PositiveResponsiveness, Professionalism
Tamara · 12 June 2022
Agent replied · 11 June 2024
Dear Tamara, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best and if we can assist you or any of your friends or family in the future please do get in contact. Kind regards Asma Chughtai Customer Relations Team
★★★★★ 5/5
TrustpilotHelpful and Reliable
I recently had the pleasure of working with Alistair Maclean at Dexters. He was helpful and considerate throughout the transaction, assisting us in achieving a successful outcome. I would recommend his services to future clients.
Gepp · 6 June 2023
Agent replied · 10 June 2024
Dear Gepp, Thank you for taking the time to leave a wonderful 5 star review. Alistair will be thrilled to read your kind comments. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotGreat management team throughout the…
Great management team throughout the tenancy period, special thanks to Mr. Louis Preston for his kind help close to the end of my tenancy.
Yijun · 28 February 2024
Agent replied · 10 June 2024
Dear Yijun, Thank you for taking the time to leave a lovely review regarding Louis. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
TrustpilotHave had a very good experience with Donalina.
Have had a very good experience with Donalina from Property Management. When getting quotes she always gets comparison quotes with out having to be asked, and always punctual in getting back to us too.
Henry · 30 June 2023
Agent replied · 10 June 2024
Dear Henry, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotThe Kensal rise team have been very…
The Kensal rise team have been very helpful and friendly in helping find a home would 100% recommend!
Saz · 19 June 2024
Agent replied · 24 August 2024
Dear Saz, Thank you for your lovely words and for leaving a 5* review. Kind regards, Asma, Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
