Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotThis was the worst experience I have…
This was the worst experience I have ever had. No help for the renter. I thought maybe their only focus was for the property client but I have heard from their experience it has been just as bad.I would never use them again. Appalling.
Victoria · 10 February 2023
Agent replied · 10 June 2024
Dear Victoria, I am sorry to read your 1 star review. I am concerned to read your comments and have passed them to our Area Director. Someone shall be in touch shortly. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 4/5
TrustpilotFriendly and polite service
Friendly and polite service from our building manager and their colleagues. The contractors that get sent out can be hit or miss but the Dexter team is great.
Alfie · 28 March 2024
Agent replied · 10 June 2024
Dear Alfie, Thank you for leaving a wonderful review. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
GoogleMo was great in helping me finding the right place and super quick in answering all my questions!
Katharina · 23 September 2024
Agent replied · 23 October 2024
Dear Katharina, Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Asma
★★★★★ 5/5
GoogleHad a great viewing with Shey yesterday , very informative in the area and what to expect as a first time renter. Very kind and professional throughout.
Oscar · 12 April 2024
Agent replied · 11 June 2024
Dear Oscar, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
TrustpilotYasmin
Yasmin, was very friendly from the first day she met me personally at the agency, she is accompanying me and helping me to find a new home to live! very attentive and always answering my questions quickly. grade 10!
Morgana · 3 July 2023
Agent replied · 10 June 2024
Dear Morgana, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotThanks for continues support.
Jimmy over the last 5 years have provided great customer service,He is very helpful in answering all the questions as well as helping in finding good tenant and follow up the matters until it is settled.Keep up the good work and hope to get continues support and service from you in future.
Nareshkumat · 18 February 2022
Agent replied · 10 June 2024
Dear Nareshkumat, Thank you for your kind comments regarding Jimmy and your 5* review. We really appreciate you taking the time to leave a review and we are thrilled you have had such a pleasant experience over the last 5 years. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotPam Simmons at Dexters
I deal with Pam Simmons and , since she has been on my case, the service from Dexters has been first class. Always responsive, helpful & friendly. No queries left unanswered . Highly recommended
David · 6 November 2023
Agent replied · 10 June 2024
Dear David, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotGreat support
We had a heating system issue at our flat and Jada Palmer provided such a supportive and helpful service. She organised the plumber's visit, the problem is set out now, thanks to her efforts.
Hasmik · 6 November 2023
Agent replied · 10 June 2024
Dear Hasmik, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
GoogleMy experience with Dexters was very good. I've worked directly with Fraser Anderson and he was very professional and available to show us the appropriate listings and to understand our needs.
Vítor · 13 January 2024
Agent replied · 11 June 2024
Dear Vítor, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
GoogleMohamed helped secure a property for me and 3 other flatmates. His warm personality shone through and made the viewing an enjoyable and pleasant experience.
Rhys · 12 May 2024
Agent replied · 11 June 2024
Dear Rhys, Thank you for taking the time to leave a wonderful 5 star Google review. Mohammed will be thrilled to read your kind comments. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
TrustpilotSmooth process
Smooth processWe had Jessica C. who was dealing with our search for a flat she helped us a lot as well as continuously updated us throughout the whole process. A lovely lady also showed us the flat during viewing she was very patient with us and really went into detail.
KB · 4 May 2022
Agent replied · 10 June 2024
Thank you for your review, and mentioning your experience with Jessica. We strive in offering the best service and we look forward to seeing you again in one of our offices. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
GoogleGreat service by Chris and his team in finding the correct tenants for me
Reeken · 13 June 2019
Agent replied · 11 June 2024
Dear Reekan, Having read your review, we would like thank you for your feedback about our City Office. Our service levels are very important to us, and recognition for the team’s hard work is really appreciated. I would like to wish you all the best and we would be delighted to be of assistance again to you in the future. Kind Regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
TrustpilotI would like to say a huge thank you to…
I would like to say a huge thank you to georgie boon for finding myself and my friends a flat ! We were worried about not finding anywhere but once we had spoken to georgie she had taken the stress away ! Professional and helpful from start to finish ! Thank you again !
Sophie · 17 September 2021
Agent replied · 13 June 2024
Dear Sophie, thank you for your 5* review. We are pleased to read that you have received great service and hope we can be of assistance in the future. Kind Regards Asma Chughtai Customer Relations Team
★★★★★ 5/5
TrustpilotExemplary management
I wish to commend Ledi Peka who managed a flat I was renting out. Simply put, she was always responsive, prompt, efficient and friendly.
Adam · 24 May 2024
Agent replied · 10 June 2024
Dear Adam, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
TrustpilotDexters have been renting my property for a year.
Dexters found excellent tenants. One of the reasons I chose Dexters was because of their maintenance team. I have not been disappointed. They have been very responsive - even for emergencies at weekends!
Tony · 17 November 2023
Agent replied · 10 June 2024
Dear To ny, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
GoogleDennis helped me with my property hunt this year. I’d like to thank him for making me feel understood and at ease during the stress of house hunting.
I will definitely feel confident coming to Dexters again. Thank you.
Ethan · 12 June 2023
Agent replied · 11 June 2024
Dear Ethan, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent
standards of service to our customers. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotThank you very much to our agent Zendeca Sinclair🥰
We rented the house through Dexters agency Battersea. I want to thank very much to our agent who took care of us. Her name is ZENDECA SINCLAIR. She was always very kind, courteous and very helpful. We thank her very much for his service. I wish you all the best.Thank you 🥰🥰
Claudia · 14 January 2022
Agent replied · 10 June 2024
Dear Claudia, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to be able to assist you again in the future. Kind regards Asma Chughtai Customer Relations Team
★★★★★ 5/5
TrustpilotI’m a client of dexters and they are…
I’m a client of dexters and they are brilliant at what they do highly recommend them especially khadija and her team she is always on point and always happy to help any issues
Shah · 15 November 2023
Agent replied · 10 June 2024
Dear Shah, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and we are delighted that you have taken the trouble to confirm this is the case. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
GoogleMoving between countries and finding a new place has been one of the most stressful activities in my life. However, having Jilka supporting and guiding me through this process made everything better. She has been honest, transparent, supportive, and knowledgeable. Everything you would like from your letting agent :).
Emma · 12 June 2022
Agent replied · 11 June 2024
Dear Emma, Thank you for your kind words and for leaving a 5* review. We are so pleased that your experience with us couldn’t have been any better and the team in our City office will be thrilled to read this. We hope that we can assist you in the future. Kind regards Asma Chughtai Customer Relations Team
★★★★★ 5/5
GoogleVery dedicated in finding a place for me - they kept contacting me whenever a new place was available that matched my criteria and were always responsive to any queries I had. Becky Kelly and John Neculai in particular were both really helpful consultants. I totally recommend Dexters!PositiveResponsiveness, Professionalism
Helen · 12 June 2022
Agent replied · 11 June 2024
Dear Helen, Thank you for your kind words and for leaving a 5* review. We are so pleased that your experience with us couldn’t have been any better and the team in our City office will be thrilled to read this. We hope that we can assist you in the future. Kind regards Asma Chughtai Customer Relations Team
★★★★★ 5/5
TrustpilotDeposit Refund-Bailey was helpful and efficient
Bailey helped us process the refund of our deposit. She was very prompt and coordinated necessary bits with the landlord very effectively and politely.
Suditi · 21 May 2024
Agent replied · 10 June 2024
Dear Suditi, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
TrustpilotAlways helpful
The Dexters North Property Management Team have been so helpful with every maintenance issue I have had. Petros especially is always kind and ensures any problems are addressed promptly. Very happy with the service.
Hanisha · 19 October 2023
Agent replied · 10 June 2024
Dear Hanisha, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and we are delighted that you have taken the trouble to confirm this is the case. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
GoogleI arrived in London and was looking for a flat close by work, Henry found a nice flat and was professional during all the viewing without being pushy, he clearly explain me in details the process and the legal aspect of the contract. I recommend him if you look for a flat in E1PositiveProfessionalism
Jean-françois · 25 August 2021
Agent replied · 11 June 2024
Dear Jean-François, thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards Louise Smith Customer Relations Team
★★★★★ 3/5
TrustpilotOne aggressive sales person but good management response
I said I was I interested in a flat.A lady called me 3 times in less than a minute the next day.When I finaly picked up, I said I thought it was urgent as I had 3 calls back to back but that I was at work. The lady on the phone insisted, said that if I couldn't make it today or tomorrow before 4pm it would be gone. I said I couldn't, she said "ok" and simply hung up obviously upset without even saying good bye.Management called me back after my bad feedback and was very nice and apologetic saying this is not the way they normally deal with people. So not too bad in the end.
Nathalie · 13 July 2022
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
