Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotExcellent customer service drom Donalina
I have had the pleasure of experiencing for the past year excellent customer service and communication from Donalina. She has been attentive, helpful, and went above and beyond to assist and respond to all my queries.
Laura · 8 November 2023
Agent replied · 13 June 2024
Dear Laura, It’s great to hear that you have had a brilliant experience with our office. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
GoogleLauren provided fast and informative information whenever I needed it when looking for my new apartment. She was very professional and provided a great overview of what the property had to offer, timely and could not have been more helpful. I now feel happy and settled thanks to her finding a property that suited my needs. Thanks Dexters!
Dan · 12 June 2021
Agent replied · 11 June 2024
Dear Dan, We greatly appreciate you putting aside the time to submit a review about our City Office. Every source of feedback is really important to us and we would like to thank you for having awarded us 5 stars. Kind Regards, Evie Fisher Customer Relations Team
★★★★★ 5/5
GoogleWe have been really impressed by the full Team at Dexters. All have been professional and enthusiastic in all of their dealings with us.
Jilka found us great tenants in no time at all. She has been excellent at communicating throughout, and very helpful in resolving issues in a timely manner. She is highly knowledgeable, very friendly and provides a great service.
Sue · 12 June 2020
Agent replied · 11 June 2024
Dear Sue, Thank you for your great review regarding our City office. I will pass on your comments to the team who will be delighted to hear them. Kind Regards, Hayley Marner Customer Relations Team
★★★★★ 1/5
TrustpilotTerrible
Terrible. The team are not to be trusted. They rent out privately before properties are online and require you to decide on viewing/offering via their verbal description by phone. Avoid.
In · 14 March 2024
Agent replied · 10 June 2024
Dear In Absentia, I am sorry to read your 1* review. I am unable to locate you on our database. If you could provide us with more information at customerrelations@dexters.co.uk. I can look into this further for you. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
GoogleMohamed assisted me with several rental viewings. He was super friendly and helpful, and gave lots of great information on the process, made me feel at ease!
Lewis · 12 May 2024
Agent replied · 11 June 2024
Dear Lewis, Thank you for leaving a wonderful 5 star Google review. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
GoogleMo was extremely helpful from our initial flat viewing all the way through finalizing the details about our tenancy. He was very responsive, efficient, organized, and understanding!
Tea · 12 May 2024
Agent replied · 11 June 2024
Dear Tea, Thank you for your kind comments regarding Mo and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
TrustpilotGreat Experience!
We are so happy we just got our flat!! Daniel Scott from the City branch was just the best so helpful and so on it at all times. He got us that flat! Very happy with our experience :)
Cecilia · 17 August 2023
Agent replied · 10 June 2024
Dear Cecilia, Thank you for your kind comments regarding the team. We really appreciate you taking the time to leave a 5* review and wish you all the best in your new flat. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotResponsive and helpful
We have recently had Petros Giorganios in North West London start managing our let property and we find him very responsive and helpful.
Sarah · 18 July 2024
Agent replied · 24 August 2024
Dear Sarah, Thank you for taking the time to leave a wonderful 5* review. Petros will be thrilled to read your kind comments. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
GoogleI hardly write reviews however I felt compelled to as Rachel and Jilka have gone above and beyond in letting my property. Always on point and very professional- they are both an absolute asset to Dexters. Well done and great job.
C · 12 June 2023
Agent replied · 11 June 2024
Thank you for your kind words and for leaving a 5* review. We are so pleased that your experience with us couldn’t have been any better and the team in our City office will be thrilled to read this. We hope that we can assist you in the future. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotKeep it up Dexters
Great experience so far with Dexters. Timely responses with issues/advice. Excellent and efficient customer service by Olivier, Senior Property Manager. Director, Mary Ann found to be very professional, helpful and understanding. Keep it up Dexters!Thank you
Yve · 20 October 2023
Agent replied · 10 June 2024
Dear Yve, Thank you for taking the time to leave a lovely review regarding Olivier and Mary Ann. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
GoogleMo was extremely helpful in walking us through the process of renting in London. He was always on the lookout for us and we're very pleased with him.
James · 12 April 2024
Agent replied · 11 June 2024
Dear James, Thank you for taking the time to leave a lovely review regarding Mo. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
TrustpilotAttentive staff members
Attentive staff members, accommodating to our work schedules, supportive in seeing problems are dealt with swiftly and accordingly, very prompt responses to emails and phone calls
Jack · 20 May 2024
Agent replied · 10 June 2024
Dear Jack, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
TrustpilotThanks Graziana!
First time we’re with Dexters and all the credits go to Graziana who’s so knowledgable and experienced, professional and yet friendly. She’s helped us with some valuable maintenance advice that saved us money and time!
Stefania · 8 November 2023
Agent replied · 10 June 2024
Dear Stefania, Thank you for taking the time to leave a wonderful 5* Google review. Graziana will be thrilled to read your kind comments. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 1/5
TrustpilotHad to call them 10 times and still was…
Had to call them 10 times and still was unable to get information on the contract extension. They hang up the phone with all sorts of excuses. They were absolutely unprofessional when I moved in, asking for rent payment 1 year in advance. Worst agency I ever had to deal with. Never again.
Mike · 18 February 2022
Agent replied · 10 June 2024
Dear Mike, I am sorry to hear what you are experiencing. I am unable to locate you on our database. If you would like to speak about this further please do contact us at customerrelationsteam@dexters.co.uk so we can resolve this matter. Thank you. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotJenade - Swift and professional
Janade have been helping us out with finding a flat in central London and have throughout been very responsive on questions we might have, set up multiple viewings at a short notice and had a professional attitude since the start
August · 29 June 2023
Agent replied · 10 June 2024
Dear August, Thank you for your kind comments regarding Jenade and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotGreat communication
Our landlord was not willing to release the deposit and Bailey helped us by handling all the communication with him and managed to get our full deposit back and was very responsive to all our questions.
Quentin · 12 October 2023
Agent replied · 10 June 2024
Dear Quentin, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best and if we can assist you or any of your friends or family in the future please do get in contact. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
GoogleMo guided my partner and I through the lettings process. He was always available, very flexible and attentive to details. Highly recommend!
Trevor · 25 July 2024
Agent replied · 24 August 2024
Dear Trevor, Thank you for taking the time to leave a 5 star Google review. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
GoogleMo was an enormous asset in helping us understand the market. He was the most efficient and responsive agent we worked with.
Colin · 25 July 2024
Agent replied · 24 August 2024
Dear Colin, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
TrustpilotGreat support from Graziana
We had great support during our tenancy from Graziana Doronzo. She has been always very helpful and always went the extra mile to help and get the stuff sorted for us. Thank you, Graziana!
Lucia · 27 November 2023
Agent replied · 10 June 2024
Dear Lucia, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotElle and Elli @ Dexters were amazing to…
Elle and Elli @ Dexters were amazing to work with!Dexters were slightly more expensive than other agents we spoke to, but well worth it. They kept us in the loop throughout the process, and helped close everything off as quickly as possible. Would want to go with them again next time
Emma · 20 May 2022
Agent replied · 10 June 2024
Dear Emma, Thank you for your kind comments regarding the team and your 5* review. We really appreciate you taking the time to leave a review and wish you all the best in your new home.Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 4/5
TrustpilotWater Pressure resolved
Olivier really took it upon himself to take ownership of the situation with our ongoing water pressure issue and owned it, ensuring it was carried through to completion!
Paul · 2 April 2024
Agent replied · 10 June 2024
Dear Paul, Thank you for taking the time to leave a lovely review regarding Olivier. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
GoogleMo was very informative and helpful in my property search. He was also kind enough to accommodate my schedule, and also shared all the information super quickly! Thanks :)
Kajal · 13 March 2024
Agent replied · 11 June 2024
Dear Kajal, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
TrustpilotGood end-to-end experience
Really good experience with Dexters as the lettings agent (and us the tenants). When we've had small issues and requests, Donalina's always been helpful, checks in on progress and ensures we see a positive outcome. Overall, I'd recommend Dexters to any tenants looking to move.
Sandy · 12 January 2023
Agent replied · 13 June 2024
Dear Sandy, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
GoogleMo was great in helping me finding the right place and super quick in answering all my questions!
Katharina · 23 September 2024
Agent replied · 23 October 2024
Dear Katharina, Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Asma
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
