Trusted Agent profile · London
★★★★★
2,615 reviews across 2 platforms
5A Sandys Row, London, E1 7HW
Dexters's office in London, at 5A Sandys Row, is rated 4.4 out of 5 across 2,615 reviews on two platforms, including 747 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards.
Tell us what you need and we'll put you in touch. Dexters hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
The Trusted Agent 2026 results for Dexters, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleMo was outstanding. He is knowledgeable, efficient, and clearly invested in finding you a property. I appreciated his pragmatic approach.
Dear Adam, Thank you for leaving a wonderful 5 star Google review. Kind regards, Asma, Customer Relations Team
5/5
GoogleNyshaea. S is genuinely very good real estate agent she helped me throughout finding me the best property I recommend to contact her.
Dear Alladi, Thank you for your kind comments regarding Nyshaea your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma, Customer Relations Team
1/5
TrustpilotOne of the worst agents I came across
One of the worst agents I came across. deceiving contracts and wrong information were provided , the price of which the tenant pays. Made me think a million times before using them again or even to consider renting another property.The property has severe damp, mould and no maintenance
I am concerned to read your comments but am unable to identify you on our database. Please do contact me directly at customerrrelations@dexters.co.uk with further details and we will then look into this for you. Kind regards Asma Chughtai Customer Relations Team
5/5
TrustpilotWe have had great support during our…
We have had great support during our tenancy from Graziana Doronzo. She is very insightful and always ready to resolve any issue. Thank you, Graziana!
Dear Jake, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to be able to assist you again in the future. Kind regards, Asma, Customer Relations Team
5/5
GoogleRachelle Campbell at dexters provided excellent service in a very difficult London rental market. Very professional and helped me secured the perfect flat. I will seek out her real estate services again in future.
Dear Justin,Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotWe’ve been on the house hunt over the…
We’ve been on the house hunt over the past couple of weeks. Mia has helped us a lot during that time! She’s been very prompt with her responses and helpful throughout the whole process. It has really helped to ease the pressure of the house search.
Dear Stoyo, Thank you for the 5* Trustpilot Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind Regards, Asma Chughtai, Customer Relations Team
5/5
GoogleOur letting consultant was Becky Kelly and she was AMAZING! I’ve never had such a smooth and easy experience trying to sort out a rental which can tend to be stressful. Really appreciative of her quick responses, above and beyond attitude and professionalism.PositiveResponsiveness, Professionalism
Dear Rebekah, thank you for your 5* review regarding Becky in our City office. We are pleased to read that you have had a great experience and hope we can assist you again. Kind Regards Asma Chughtai Customer Relations Team
4/5
TrustpilotNatash has managed my property for c
Natash has managed my property for c. 20 years. Her personal attention has continued with Dexters and her new team. They have managed some unusual & challenging situations well.
Dear Peter, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a great service. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotExcellent property management!
Connor from property management was a great help in solving cleaning issues at the end of a tenancy: the property management services overall are punctual and effective. I can highly recommend them!
Dear Janet, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleA fantastic service from Mr Henry Lui, a genuine, professional and very enthusiastic gentleman that not once let me down in fighting to obtain the perfect place for me. Even though what he offered was not taken, he was gracious and polite in his continued support. The very best of luck always.PositiveResponsiveness, Professionalism
Dear Zeiad, Thank you so much for the fantastic feedback, the team at City are delighted that you have taken the time to submit this to us. Feedback is really appreciated by the teams as it makes all the hard work they put in all the more worthwhile. Many thanks again. Kind Regards Hayley Marner Customer Relations Team
1/5
TrustpilotWorst agent ever
Worst agent ever. I travelled 1 hour for a viewing and they cancelled the appointment 15 mins before the viewing. WASTE OF TIME. AVOID.
Dear Benwang Xu, I am sorry to read your 1* review comments. I have passed them to the manager of the office as we are keen to discuss this further with you and will be in contact. Kind regards, Asma, Customer Relations Team
5/5
TrustpilotWe have had a very good experience with…
We have had a very good experience with Dexters in general and Olivia Shenton-Sharp in particular who is helping us finding our desired flat. She understood from the beginning our needs and has been quite helpful guiding us and showing properties that could match our expectations.
Dear Hector, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best and if we can assist you or any of your friends or family in the future please do get in contact. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotI have been dealing with Nabeel Khan…
I have been dealing with Nabeel Khan recently and he has been very responsive and on top of things in dealing with my rental property.
Dear Gunther, Thank you for taking the time to leave a lovely review regarding Nabeel. Kind regards, Asma, Customer Relations Team
1/5
TrustpilotAvoid Dexters - plenty of other agents in the sea
As a buyer - entered me in a contract race without my knowledge.As a landlord - asked for a reference, link was dud but they said it was fine and completed, so don't trust their referencing process.
I am sorry to read your 1 star review. I am unable to locate you on our database. If you could provide us with more information at customerrelations@dexters.co.uk. I can look into this for further you. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotDexters is a reputable company
Dexters is a reputable company, Rasel in particular has made the process of renewal so much easier to understand and has provided with excellent communication throughout. Very professional and knowledgeable, I highly recommend.
Dear Sarah, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma Chughtai, Customer Relations Team
1/5
TrustpilotDisgraceful way treating potential…
Disgraceful way treating potential customers! Avoid! Am surprised higher management employ these bunch of immature muppets! Try to intimidate you and think they can speak to you however they like. You seriously need to get some training in customer service. Stay well clear of Dexters Twick!
We are disappointed to read your 1 star review. We have spoken to the office and have asked the Directors to look into this. If you would like to email us about this further please do contact us at customerrelationsteam@dexters.co.uk. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotHappy tenant!
I have recently had occasion to deal with Dexter’s as a tenant on two separate matters. Both Ian Sepion and Sheikh Mohsin have responded quickly and both matters were dealt with in an approachable and friendly manner. I have now been a client for 5 years and can honestly say that I’ve always had excellent service.
Dear Sharon, Thank you for leaving a Google review regarding Donalina. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotKelly Baldwin and Stacie White look…
Kelly Baldwin and Stacie White look after day 2 day communication on a rental property that you manage for us . Their responses are timely effective and efficient
Dear Tony, Thank you for taking the time to leave a lovely review regarding Kelly and Stacie. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotCaitlin McCartney has been very…
Caitlin McCartney has been very responsive and helpful in resolving recent maintenance issues. We’ve been renting through Dexters for many years and they’ve always been excellent.
Dear Elin, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotShayan being the agent is really…
Shayan being the agent is really helpful and kind, helping me a lot in processing the contract and connecting with the landlord. Hope we can start out new tenancy soon! Definitely recommend!
Dear Livi, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleIssac is the best and amazing agent :)
Dear Jungeun, We are delighted to read that our City Office achieved our aim of delivering a five star service. Thank you for taking the time to leave your review. We wish you all the best for the future. Kind regards, Hayley Marner Customer Relations Team
5/5
GoogleI highly recommend Dexters for their quality of service. Especially, Samuel Aldred - who’s been managing our flat for nine months now - deserves special mention for his outstanding work. He’s always been very helpful, responsive and managed to sort out every issue we encountered in a very professional and efficient manner. Thank you very much.
Dear Herve, Having read your review, we would like thank you for your feedback about our City Office. Our service levels are very important to us, and recognition for the team’s hard work is really appreciated. I would like to wish you all the best and we would be delighted to be of assistance again to you in the future. Kind Regards, Hayley Marner Customer Relations Team
5/5
TrustpilotGreat team
We have been renting through Dexters for over a year, any queries we have are handled wonderfully by Graziana Doronzo, who is a pleasure to deal with.
Thank you for taking the time to leave a lovely review regarding Graziana. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleThis review is for Ruth Bligh from Property Manager who has been very reliant and helpful in following up with several issues in our (rented flat, making sure that everything is taken care of and following up on a regular basis. Thank you!
Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards Asma Chughtai Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Dexters, London won Platinum.
Tell us what you need and we'll put you in touch. Dexters hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
