Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotLied and mislead
When leaving a joint tenancy, all parties spoke to Dexters, agreed everything and notice was handed in. 3 months later went back on explicit guidance to try to extract additional charges from both tenant and landlord. Staff member was unhelpful and lied about past advice given. Do not recommend working with this company.
Ewan · 21 September 2023
Agent replied · 10 June 2024
Dear Ewan,I am sorry to read your 1 star review. I am concerned to read your comments and have passed them to our Area Director. Someone shall be in touch shortly. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotRecently used the Battersea branch to…
Recently used the Battersea branch to move and Zendeca made the process so seamless and stress free - thankyou!
Lottie · 30 May 2022
Agent replied · 10 June 2024
Dear Lottie, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotThank you
I've been involved with Dexters for many years now and I just wanted to leave a review for Claire Gallagher. You done a fantastic job and it's always a great experience taking on the projects you put forward to me and team Mason's plumbing and heating services. Also Professional and Efficient.
Lee · 9 November 2023
Agent replied · 10 June 2024
Dear Lee, Thank you for taking the time to leave a wonderful 5* Google review. Claire will be thrilled to read your kind comments. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
GoogleHad a viewing the other day with Henry from Dexter’s in London and whilst I didn’t end up taking the place, felt obliged to leave a nice comment! He really took the time to take us through the process and was extremely helpful with our endless list of questions. Once again thank you and would thoroughly recommend to anyone looking for apartments around London, who need a patient helping hand.PositiveResponsiveness, Professionalism
Lloyd · 24 October 2021
Agent replied · 11 June 2024
Dear Lloyd, Thank you for your great review regarding our City office. I will pass on your comments to the team who will be delighted to hear them. Kind Regards, Evie Fisher Customer Relations Team
★★★★★ 5/5
GoogleJilka is very helpful, she showed us some properties that is available to rent with detailed information. Very good communication, everything went smooth.PositiveResponsiveness, Quality, Professionalism
OS · 12 June 2021
Agent replied · 11 June 2024
Dear Olivia, Thanks for the great five star review, I am pleased to hear you have received a great service from us and will feed this back to our teams. Kind regards, Evie Fisher Customer Relations Team
★★★★★ 5/5
GoogleGreat experience since I have relocated from NYC, always responsive and meticulously following up on any items I report. Highly recommend! Ollie has been a pleasure to deal with!
Nat · 12 June 2020
Agent replied · 11 June 2024
Dear Nat, We are delighted to read that our City Office achieved our aim of delivering a five star service. Thank you for taking the time to leave your review. We wish you all the best for the future. Kind regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
TrustpilotI received an amazing service
I received an amazing service. Called in the morning to report a leak in my toilet and by noon it was completely fixed. And also they were communicating the whole time so I could plan ahead. Just amazing.
Jose · 27 July 2024
Agent replied · 24 August 2024
Dear Jose, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
TrustpilotDexters Property Service
Dexters have recently taken over managing my rental property and I would like to say dealing with Olivier and the rest of the rental team as been a breeze.I no longer need to worry about my property because everything is taken care of by the Dexters team. Thank you all very much.RegardsKen/Landlord
Ken · 11 October 2023
Agent replied · 10 June 2024
Dear Ken, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best and if we can assist you or any of your friends or family in the future please do get in contact. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotPatrick agent
Patrick is a very friendly, helpful and practical agent to work with. Really appreciate his help throughout the flat finding and moving process.
Nikol · 2 October 2021
Agent replied · 11 June 2024
Dear Nikol. We really appreciate you taking the time to leave us a 5* review. We hope we can be of assistance in the future. Kind regards Asma Chughtai Customer Relations Team
★★★★★ 5/5
GoogleIt was a pleasure to deal with the agency! Easy to communicate with, rapid and clear responses to questions. Highly efficient and very helpful. Excellent! Especially Isaac helped me a lot!
Ilona · 13 June 2019
Agent replied · 11 June 2024
Dear Ilona, Having read your review, we would like thank you for your feedback about our City Office. Our service levels are very important to us, and recognition for the team’s hard work is really appreciated. I would like to wish you all the best and we would be delighted to be of assistance again to you in the future. Kind Regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
TrustpilotAmazing service and Professionalism.
Amazing service, the professionalism I was dealt with was A1. Highly recommended Hasan and his team. Thank you for a stress free service.
Jason · 16 September 2021
Agent replied · 11 June 2024
Dear Jason, thank you for your 5* Trustpilot. We are pleased that your experience with Hasan was enjoyable and wish you the best of luck going forward. Kind Regards Asma Chughtai Customer Relations Team
★★★★★ 5/5
TrustpilotMeron was great to talk with she knew…
Meron was great to talk with she knew all about the market and was very helpful Answering all my questions highly recommended her
Jesse · 15 September 2021
Agent replied · 11 June 2024
Dear Jesse, It’s great to hear that you have had a brilliant experience with Meron. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards Asma Chughtai Customer Relations Team
★★★★★ 5/5
GoogleAgency is really helpful. Thank you very much.
Özgen · 12 June 2023
Agent replied · 11 June 2024
Dear Özgen, Thank you for the 5* Google Review and for taking the time to share your feedback. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
GoogleWe had a good renting experience, Rachelle was very friendly, present and willing to help with every step.
Anastasiia · 12 June 2022
Agent replied · 11 June 2024
Dear Anastasiia, It’s great to hear that you have had a brilliant experience with our City office. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotBailey is a superstar
We've been renting with Dexters for 3 years now and Bailey Strutton has by far been the most helpful person in the office. When we encountered maintenance issues her response was timely, compassionate and effective - true saviour!
Bobbie · 16 July 2024
Agent replied · 24 August 2024
Dear Bobbie, Thank you for taking the time to leave a wonderful 5 star Google review. Bailey will be thrilled to read your kind comments. Kind regards, Asma, Customer Relations Team
★★★★★ 1/5
TrustpilotAvoid at all costs!
Avoid at all costs!They are very unprofessional and disrespectful! They are not helpful at all and keep on dragging every request you may have! The staff is rude and not to be trusted! I had the worst rental experience ever and I wouldn’t recommend them!
Tomas · 29 February 2024
Agent replied · 10 June 2024
Dear Tomas, I am sorry to read your 1* review. I am unable to locate you on our database. If you could provide us with more information at customerrelations@dexters.co.uk. I can look into this further for you. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
GoogleGreat service! Dexter made my move to London easy and convenient, in particular with the help of Abigail Clarke and Oliver Cox. Quick and competent support. Highly recommended.
Erik · 12 June 2020
Agent replied · 11 June 2024
Dear Erik, Thank you for taking the time to leave your great review. Feedback helps us continue to deliver a fantastic service. We wish you all the best going forward and hope we can assist you at a future date. Kind regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
GoogleRachelle was very kind and effective, always professional and responsive. It was a real pleasure.PositiveResponsiveness, Professionalism
Wallerand · 25 August 2022
Agent replied · 11 June 2024
Dear Wallerand. We really appreciate all feedback and I am delighted to hear that we have achieved our objective of delivering a 5* service. Kind regards Asma Chughtai Customer Relations Team
★★★★★ 5/5
GoogleExcellent experience with Dexters city estate agents, very helpful and always felt in good hands. Many thanks to everyone, especially Charles Antony, who made moving to London from abroad feel so easy.
Isobel · 13 June 2018
Agent replied · 11 June 2024
Dear Isobel, Thank you very much for your great review regarding our City Office. Feedback is very important to us and we appreciate you taking the time to post this. I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving. Kind regards, Mollie De-la-haye Customer Relations Team
★★★★★ 5/5
TrustpilotDonalina Gargrupe was helpful and…
Donalina Gargrupe was helpful and friendly in renewing my tenant's contract.
Elizabeth · 17 February 2023
Agent replied · 10 June 2024
Dear Elizabeth, Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 1/5
TrustpilotBuying a property being sold via…
Buying a property being sold via Dexters was one of the worst experiences of my life. They failed to determine that the property they were selling had a Japanese knotweed issue costing us time and money. We were constantly harassed for updates even after we had given them, then threatened with the seller choosing another bidder. I will never go near this Estate Agent again.
Amanda · 27 June 2022
Agent replied · 10 June 2024
Dear Amanda, I am sorry that your experience with us was not as we would have expected. I have passed your comments on to the Office and someone shall be in touch with you shortly. Please do not hesitate to contact us again in the future. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
GoogleBeing a first time renter it has been very hard to know the process of renting. With the help of Nyshaea this has all been very helpful, from what pieces of information i’ve needed and when etc. Recommend the agents highly.
Megan · 12 May 2024
Agent replied · 11 June 2024
Dear Megan, Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
TrustpilotVery responsive and great service
Very responsive and great service. Jaden Alie was particularly helpful throughout the whole process of finding a property to rent. Would recommend.
Luke · 24 September 2021
Agent replied · 11 June 2024
Dear Luke, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to be able to assist you again in the future. Kind regards Asma Chughtai Customer Relations Team
★★★★★ 5/5
GoogleAbigail was a really helpful with looking for a place in the city, but it didn't work out, but will use her again next time!! thanks a lot! really helpful.
AG · 13 June 2019
Agent replied · 11 June 2024
Having read your review, we would like thank you for your feedback about our City Office. Our service levels are very important to us, and recognition for the team’s hard work is really appreciated. I would like to wish you all the best and we would be delighted to be of assistance again to you in the future. Kind Regards, Hayley Marner Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
