Trusted Agent profile · London
★★★★★
2,618 reviews across 2 platforms
5A Sandys Row, London, E1 7HW
Dexters's office in London, at 5A Sandys Row, is rated 4.4 out of 5 across 2,618 reviews on two platforms, including 747 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotI worked with Alistair Maclean on a…
I worked with Alistair Maclean on a transaction recently and would like to commend him for his patience and professionalism in assisting to progress the matter to exchange and completion. Thank you Alistair!
Dear Diarmuid, Thank you for taking the time to leave a lovely review regarding Alistair. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotHave been with Dexters for over 16 years
Have been with Dexters for over 16 years and found them excellent at getting high quality tenants and helpful at change-over times.Carl, in their property management department, has been great at persuing the necessary aspects of managing my property eg negotiations on deposits and organising maintenance, sourcing the right people for jobs. Chris and his property management team try to go above and beyond to fix any issues and help keep me sane when dealing with stressful upkeep issues when renting out property which is over 120 years old - so typical of much the London market. Please keep up the good work!
Dear Alison, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotDexters, an excellent service.
During 2023 I have bought a flat in central London in which Dexters acted as the Estate Agents for the seller and subsequently rented out this flat with Dexters as the letting agent. Throughout these processes I have interacted with various Dexters staff, including Lok Chan, Joseph Donaghy, Phoebe Wishart and most recently Bryan Crail. All have been polite, helpful, responsive and well-informed: everything that could be asked for.A special mention must be made of Bryan Crail who is responsible for managing the let of my flat. When a problem arose due to damage to the exterior of the building leading to water ingress he has been the primary contact to deal with it. During this difficult time he has been proactive in working towards fixing the problem, helpful and kept me well informed: an excellent response in a challenging situation.
Dear Clive, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleDexters provides very good services, especially Mark who can always give me valuable advice. They are efficient and professional, highly recommend to those who need letting services.
Dear Wong, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Mark and the team. Please do not hesitate to contact us again. Kind regards, Asma, Customer Relations Team.
5/5
GoogleAmazing experience with Dexters! Special mention to Daniel Scott . He helped us in very possible way and he was always with such a contagious positive energy.Great professional. An absolute star! Very happy whit Dexters and Dan
Dear Gregory, We appreciate you taking the time to leave lovely comments about Daniel, he will be so pleased to read your 5 star review and we will take on board your feedback. Please do not hesitate to contact the City team in the future. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotReliable and professional service
Over the past 4+ years renting with Dexters, we've experienced exceptional ongoing support, especially regarding maintenance. Whenever issues arose, the team exhibited remarkable responsiveness, promptly addressing and resolving any concerns. Their consistent support made living here hassle-free. We truly appreciate their commitment to ensuring a comfortable living environment and would highly recommend their services. We would like to express our gratitude to our current property manager, Panagiotis (Panos) Karagiannidis, for his professionalism and support during the latest half-yearly inspection visit and subsequent follow-up process.
Dear Christiana, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotPetros is very polite and kind person
Petros is very polite and kind person. He not only dealt with my concerns attentively but did so with a level of care that impressed me. Thank you for fixing the heaters.
Dear Ryuta, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleVery satisfied with the promptness and friendliness of the service from Dexters. We had a problem with our intercom and our agent Harry Crouch was very quick in contacting a person to fix this. The person came in the next morning and it was all solved. It's always good to know you have a reliable person who can help when needed.
Dear Teo, Having read your review, we would like thank you for your feedback about our City Office. Our service levels are very important to us, and recognition for the team’s hard work is really appreciated. I would like to wish you all the best and we would be delighted to be of assistance again to you in the future. Kind Regards, Hayley Marner Customer Relations Team
4/5
TrustpilotExperience with dexters over the past 1.5 years
We have had a mix experience with dexters over the past 1.5 years. In the beginning of the contract, their support was very slow and it was difficult to get basic things done. For the past 9 months, our point of contact at dexters Bryan Norton Crail from property management has been a game changer for us, he is in constant touch with us about specific issues happening in the flat and trying to get things done as quick and efficient as possible. We appreciate the help and support that we are getting from Bryan and from Dexters now.
Dear Alvaro, Thank you for taking the time to leave a lovely review regarding Bryan. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotHighly recommend Dexters
Many thanks to Will and his team for all they have done for us while selling our flat through Dexters. The constant contact between them and us has been so reassuring, while Will's advice and expertise have been invaluable to us. Would definitely recommend Dexters to anyone looking to sell in London.
Dear Shelly, Thank you so much for your comments, the team will be delighted you have taken the time to post these and award us a 5* review. I wish you well and hope that we can be of assistance in the future. Kind regards Asma Chughtai Customer Relations Team
4/5
TrustpilotWhat/Who made me change my mind about Dexters
My first experience with Dexters wasn’t what I expected from a 5-star estate agent until Martina popped over.She’s been more than helpful in trying to sort out all the issues we experienced with the apartment. She called and emailed me constantly to let me know about any updates from the landlord and other departments at dexters. She really put effort in arranging these jobs that needed to be carried out to ensure the house was livable and perfect.Excellent custom service. I wish dexters had more people like Martina - a person who really cares about her customers and their home-living situation.
Dear Domiza, Thank you for taking the time to leave a lovely review regarding Martina. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotNatasha Bedenik has been the best agent…
Natasha Bedenik has been the best agent I’ve dealt with in over 23 years of renting in London.Always fast to solve any problems and always super pleasant and polite. Same for her team
Dear Adonis, Thank you for taking the time to leave a lovely review regarding Natasha. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleShey has been brilliant, super clear information and really quick and helpful responder. Has been really flexible around my working hours as well - very grateful!
Dear Zoe, We really appreciate you taking the time to leave such lovely comments about Shey. They will be so pleased to read your 5 star review. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Asma, Customer Relations Team
1/5
TrustpilotVery unprofessional and rude attitude.
Very unprofessional and rude attitude from agents. Had 2 viewing with them. The first place we saw was taken already, as the landlord took an offer from another agency. In the second place we viewed, we didn’t want to view but they pushed us to view with emails and calls, they rushed us to pay holding deposit. Next day they kept sending emails and calling to do reference, after filling everything up I received letter saying that we have to start doing the legal work, pretending that I haven’t started anything and said that it’s been 48hr (it was not close to that it was 38hr gap) since offer took place (7pm) on 14th and the email they sent was 9am on 16th. There in the email they threatened that the flat will go back on market because of that. When I went back to agency to pull the offer due to how unprofessional they treated us with the written emails, and threats that they will not give the place to us, they shouted at us to leave because I told her her mannerism was unprofessional, she told us we were being rude because of that, not letting us speak and she kicked us out of the agency with no chances of getting the deposit back. Wouldn’t suggest anyone using this agency, terrible experience, and stolen deposit.
Dear Janis, I am sorry to read your 1* review. I am unable to locate you on our database. If you could provide us with more information at customerrelations@dexters.co.uk. I can look into this further for you. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotExcellent service with helping me…Kieran Chaplin is a hero!
Excellent service and impeccable attention to detail and service where I was truly treated like an individual.Highly ethical and a general pleasure to deal with. Special thanks to Kieran Chaplin.
Dear Sophia, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleDan has been incredibly helpful in getting our letting agreement agreed and signed, he has been very responsive and has answered any questions we have asked of him
Dear Tim, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma, Customer Relations Team.
5/5
GoogleMohamed was very friendly, professional and accommodating. He guided me through every stage of the process of securing my flat rental in a very clear and helpful manner.
Dear Mason, Thank you for leaving a 5 star Google review. Kind regards, Asma, Customer Relations Team
5/5
TrustpilotDexters Property Management
Dexters have been fully managing our property since August have done a great job. We, unfortunately, had a major leak that damaged the property all the way from the top floor to the lower ground floor, and this was just five days before the new corporate client was supposed to move in. The team too swift action to get the house ready for the tenant to live in while the longer term damage could be repaired. They even worked with our insurance company to process the claim. It has been a very stress free (despite the extent of the damage) and hands off experience for us. We are very pleased we handed over the management of our property to Dexters.
Dear Deeti, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotRachel Mc - Property Management in North London
I would like to thank Rachel Mc for being so helpful and responsive. Her help and support are invaluable and she is definitely an asset to the Property Management team in North London
Dear Jana, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best and if we can assist you or any of your friends or family in the future please do not hesitate to contact us. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleHad a great experience working with the staff at this location to find a new flat. Abigail Clarke was extremely helpful and professional, and went out of her way to help me. I happened to be on leave when the perfect flat came up and I couldn't have made it through the offer and reference process without her.
Dear Ziad, Having read your review, we would like thank you for your feedback about our City Office. Our service levels are very important to us, and recognition for the team’s hard work is really appreciated. I would like to wish you all the best and we would be delighted to be of assistance again to you in the future. Kind Regards, Hayley Marner Customer Relations Team
5/5
TrustpilotWorking with dexters makes my working…
Working with dexters makes my working environment really smooth and easy, they are always organised and on top of things, any issues or problems they always have a solution, also claire from management is always approachable and if there is anything we need or any support or guidance we need she will go over and beyond to help us, working closely along side management team colleagues like graziana, angelo and noura has really made my experience working with dexters great and enjoyable at times as they are always knowledgeable with every barrier we face with move ins, the whole team are great to work with.
Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotWe needed to replace the tenants in our…
We needed to replace the tenants in our flat. Rhys Davies was fantastic in getting a good replacement in a difficult market. Friendly , cheerful and efficient he worked extremely hard on our behalf. We are so grateful. Sylvia Peile
Dear Sylvia, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
1/5
TrustpilotI made the mistake of trusting Dexters…
I made the mistake of trusting Dexters again after an initial incident where pure profit over people made me wish I never encountered them, but I loved the look of a place being advertised and couldn't help but at least attempt to see if it was right for me. In the end not only was it a "bait and switch" the property being advertised was already off the market but I 1- got inedadted with irrelevant properties in my inbox 2- was stood up at a viewing that was scheduled and 3 had all of my communication preferences ignored. I won't fall again for the trickery and horrificly unprofessional conduct of Dexters again.
Dear Tom C, I am sorry to read your 1* review comments. I have passed them to our Sales Manager as we are keen to discuss this further with you and will be in contact. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotThanks to Donalina
I would like to give thanks to Donalina for her well organized and timely service when viewing, and showing continued kindness and support throughout the arduous maintenance issues. Thank you Dona.Kind regards, Jaesun
Dear Jae, We appreciate you taking the time to leave a great review regarding your experience with Donalina, and hope we can help again in the future. Kind regards, Asma Chughtai, Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
The Trusted Agent 2026 results for Dexters, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Tell us what you need and we'll put you in touch. Dexters hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Yes. Dexters won Platinum in The Trusted Agent 2026 awards.
