Dexters London reviews

★★★★★ 5/5

Trustpilot

first class property management

Natasha is a very experienced operator who has looked after our flat diligently for many years, even before dexters. she and her team in wapping take problems away from us, which is ideal, and if they need to consult us, they normally have a suggested solution to the issues that crop up. equally they broker new rental agreements efficiently and treat tenants fairly

Michael · 20 October 2023

★★★★★ 5/5

Trustpilot

Thank you Dexters!

The team at Dexters is amazing! They have been advising me about my rental property for nearly two decades and I wouldn't work with anyone else. I'd like to give an especially big shout out to Bobby Nizzar & Natasha Cree for their recent exemplary work, but also to the rest of the team who work so hard behind the scenes. Thank you Dexters!

Sarah · 25 September 2023

★★★★★ 5/5

Trustpilot

Alfie did us a massive favour - Definitely recommend

After the struggle of looking for a flat to rent in the competitive London market I reached out to Dexters to ask for some help finding a place. Alfie regularly reached out to me with suitable properties and many of these were offered an hour after they landed on his desk. This allowed me to be the first to look at a property and act quickly. Alfie was very quick to get the paperwork sorted and finalise the move.They were definitely the best Estate Agents I worked with (and I worked with a lot) and Alfie was a massive help with this.I would definitely recommend using Dexters to anyone looking for a property.

Jack · 2 March 2022

★★★★★ 1/5

Trustpilot

The Most Unprofessional Property Management.

If we could give 0 stars we would. Dexters have been absolutely awful and by far the least professional estate agent we have come across in numerous rentings in London. A combination between a high senior manager at a local restaurant chain and Dexters as a property agent, should have made for a great combination of professionalism and attention to detail. Instead Dexters have shown the processes and procedures in property management are certainly there to be broken by them (repeatedly over and over again). The highly professional executive only seems quick and more importantly cheap fixes meaning any issues are reoccuring as they do not get resolved first time. Dexters have a designated Maintenance e-mail within their property management team which we were advised we should use. We contacted them on the Monday and by the Friday, there was still no further response. We contacted Charlie, the Property Management Director to be told we were lucky to have reached him and blamed us for not doing more in contacting them. However did confirm receipt of the email but no reply made. A garage confirmed to be in perfect order on moving in had a leaky roof discovered 2 weeks after moving in creating execssive damp then mould inside. The roof was fixed but nothing was done inside to help alleviate the dampness. We were eventually told by Charlie to store our items inside the flat as nothing more would be done to assist us having already thrown away items with mould on. Items were moved inside and cleaned into designated storage locations including a built in wardrobe. Due to issues later confirmed to be dampness within the existing external walls which were located immediately behind the wardrobe and other areas of the flat, mould came and we lost significantly more items due to our belongings being covered in thick mould, including professional photos our two year old daughter. We contacted Dexters once again but despite it being a "cheap fix" previously, Dexters issued for a surveyor to come and check the issues. Costly improvements (£1500) were recommended with the report stating clearly it was an issue beyond tenants control. Numerous senior managerss and a Director blamed this issue on us as tenants for not cleaning behind a wooden built in wardrobe onto an external wall. Not sure how they believe this to be possible? GDPR rules have been continously abused with our personal contact details being shared with numerous contractors without being aware of such matters and contract rules being broken on numerous occasions. Lindsey, The Senior Property Management Manager sent an identical email to both ourselves and to the new tenants with the information being factually wrong for both parties. Again, showing that they really do not have a professional working behaviour.We finally dealt with Adam who agreed that there were mould issues as a result of the property/ maintenance. Adam informed me he would call me back once be had spoken to the landlord regarding these issues that finally admitted their were faults within the property from his own check. This was after having breathed mould in areas of the property that could not be cleaned (only one of two solutions/ support provided - the other being opening windows for a built in wardrobe) for over 3 months with a 2 year old daughter too. After 3 weeks since Adam's initial contact to say he would contact us again after going back to the landlord again as he had not done so personally, still no response. We handed our keys back yesterday but no process to confirm receipt of collection or response regarding the check-out.Overall, do not trust Dexters with maintaining your property as a landlord as slow to action any agreed jobs. As a tenant, they break any procedure they feel like for their own benefit. Their service is appalling and the suits may look smart and professional but their standards level of service are beyond the poorest we have encountered in 5 rental properties.

Marc · 24 February 2022

★★★★★ 5/5

Trustpilot

The Dexter team at Cricklewood have been fabulous…

The Dexter team at Cricklewood have provided us with a fabulous service in all the dealings we have had with them from start through to sale. The communication between us and the team has always been clear, relevant and simple. It doesn’t matter if the lead on your sale is not available, everyone has a grasp of the detail, are only too happy to help or get back to us. The office is impressively headed up by Neela who has given great advice along the journey and we have worked with Jamil, Samara & Nathalia really well.

David · 15 February 2022

★★★★★ 5/5

Trustpilot

I’ve had the pleasure of dealing with…

I’ve had the pleasure of dealing with Leighton Hanson at Dexters and have found them to be so efficient and professional with such great communication and often doing that little that little bit extra to try and get issues resolved. The experience really has made me feel confident that our property and tenants are in good hands.Thank you Leighton!

Sarah · 11 January 2024

★★★★★ 5/5

Trustpilot

Supportive staff

Malachi Murray always responds to our emails quickly and efficiently. We have received great support.

Maria · 15 October 2026

★★★★★ 5/5

Trustpilot

Paul Ford - Head of Property Management

Paul Ford - Head of Property Management is a superstar. He goes above and beyond and all my constant demands are queries are dealt with super efficiently and in a timely fashion. Have to mention Nasra and Pam Simmons who also deal with my portfolio and are always available with whatever info / help I needWould recommend!Thank you Paul Pam & Nasra

Sam · 27 October 2023

★★★★★ 5/5

Trustpilot

Shout out to Jessica Carson…

Shout out to Jessica Carson for her great help this past week. Jess is an an excellent communicator and was a pleasure to deal with from start to finish, smoothly and quickly negotiating a rent increase acceptable both to myself (landlord) and the tenant on my north London flat. And thanks for the maths lesson too. Hopefully I now know the difference between £1,250 and £12,250.....

Gavin · 13 July 2023

★★★★★ 5/5

Google

Great experience so far with Dexters and Konrad throughout the viewings and the letting process. He has been really helpful in answering my questions and keeping everything moving smoothly!

Maureen · 11 July 2026

★★★★★ 1/5

Trustpilot

Don’t choose Dexters

Hello Guys!We have rented 3 bed house from Dexters. We have signed contract first 8th Aug. Then when we go to the house for cleaning we get shocked. The house like cowshed:) they did something and we moved 17th Aug. One bedroom Out of use because really strong smelling carpet or something. Now we can’t use another room as well because radiator suddenly getting cold after boiler turn off. Toilet Flush is doesn’t work Etc. We have so many problems we’re waiting for Dexters will do something but today I got email. They’re asking what’s your problem:)) and one of the management manager said if you don’t like you leave the house. :)) it’s been more than 4 Months and I got final mail if you don’t like leave the house :)) My advice if need to rent house from Dexters Check the house EmptyCheck everything even tabs, flush, floor furniture, smell.Because after signing the contract you can’t get solutions.For small problems they are good likeTab changeWashing Machine Change

Kayra · 30 December 2021

★★★★★ 5/5

Trustpilot

A Skilled Dexter’s Agent

I worked with Mohammed Amin on our recent lease renewal and replacement contract. Mohammed was extremely helpful and prompt in our negotiations; he was empathetic and patiently explained the contract details. Simultaneously, he coordinated with the landlord with extreme care, showcasing his leadership skills. Additionally, Mohammed provided us with multiple solutions that suit both the tenant and landlord.

Ana · 15 January 2024

★★★★★ 5/5

Trustpilot

Thanks to Zendeca

So far our experience of renting through Dexters has been straightforward and relatively easy. Zendeca from the Battersea branch went above and beyond to get us a viewing of our perfect property, despite it being her day off and viewings having already been completed. She worked hard to get to know us so we could make the best offer to the landlords, and was responsive and kept us updated throughout the whole process. Zendeca was also understanding of our requirements and requests, and arranged some flexibility for us where possible. We love our flat and we're very grateful to Zendeca and the Dexters Battersea team for making it possible.

Jack · 1 December 2021

★★★★★ 1/5

Trustpilot

No respect for tenants !

We have been in this flat for 17 years .Originally it was managed by a private estate agent that was taken over by Dexters a few years ago .At first they were ok but lately we had an emergency with a broken toilet : staff are not interested,been told to wait till I get a phone call ,result since yesterday the toilet has not been fixed .No apology ,nothing!They charge extortionate prices ,then vanish if/when then is an issue .Today is Saturday ,I work from home,I fear that nothing is going to be done until Monday.The minimum I have to give is 1 star but for this type of behaviour they deserve -5.As well staff behaving like this should not be part of their team and I strongly believe that management should act !

Chris · 27 November 2021

★★★★★ 5/5

Google

Hettie helped us find the flat we were looking for in a very challenging market and made the whole process of booking it very smooth. Excellent communication on all aspects of the process, very friendly and clear with next steps and requirements. I have worked with a lot of agents and this is one of the best experiences I had received to date. Thank you Hettie!

Marina · 12 June 2023

★★★★★ 5/5

Trustpilot

Dexters have managed our property for…

Dexters have managed our property for many years; throughout we have found them to be professional, efficient and responsive to any issues with tenants, always keeping us informed and very easy to deal with.

Charles · 29 May 2026

★★★★★ 5/5

Trustpilot

Bailey has been an absolute star

Bailey has been an absolute star. As a tenant it is daunting to give a call to the estate agents and report or ask for something. However that has not been the case since Bailey has been managing our property where we are renting in. She is always happy to help and support tenants.

Tugba · 22 March 2024

★★★★★ 4/5

Trustpilot

We recently moved into our apartment

We recently moved into our apartment. Unfortunately the apartment had issues but the maintenance team were fantastic. I really appreciate how Petros helped me resolved every issue, he walked me through it and checked that everything was completed. The Dexter’s management team are so supportive and helpful. Issues were quickly resolved.

Odessa · 10 May 2024

★★★★★ 5/5

Google

have had a great experience with Isobella from the City branch. She was very efficient and clear in all her communication with me, which made the process of looking for a property very smooth. Izzy genuinely listened to all my criteria and …

Julia · 15 March 2026

★★★★★ 5/5

Trustpilot

Excellent communications

Donalina has been instrumental in keeping me updated with an issue I reported around a water leak in a flat above mine. She always called me and for me that’s the best thing about her. So many times I engage with agents who say they’ll call back and it never happens. Not the case with Donalina. Very good 👍🏽.

Tita · 18 November 2023

★★★★★ 5/5

Trustpilot

Great services and very professional

We recently moved into our new rental house with help from Ashley at Dexters Battersea. Ashley has been super helpful throughout the whole rental process. Very professional, effective, thoughtful, and perfect in following up and giving updates. We are very impressed with the service that Ashley provided. We were dealing with another Real Estate company when looking for a rental house in the same area, and we were so glad that we went with Dexters but not the other company which happened to carry the same house we rented through Dexters!

Daphne · 22 September 2021

★★★★★ 5/5

Google

Nick has been extremely helpful throughout the process of viewing and offering on the flat I wanted. He guided me through all the different steps I needed to take and he has been very responsive both over the phone and via email. I really appreciate his friendliness and honesty as it eased any worries I had about apartment-hunting. Thank you Nick, you have been outstanding!

Jenkin · 12 June 2023

★★★★★ 5/5

Trustpilot

Exemplary Service - Highly Recommend

The service we have received from Dexter's has been excellent throughout. The constant contact with the sales team is so reassuring - which was not the case with other estate agents. Elli was such an incredible help when it came to trying to complete our deal - offering expert advice, while listening and understanding all the concerns we had. Her support was invaluable during what was a very stressful time.I would definitely recommend Dexter's to anyone looking to sell their property in the city.

Tim · 16 September 2021

★★★★★ 1/5

Trustpilot

Dexters Bloomsbury was the worst

Dexters Bloomsbury was the worst nightmare one could imagine. The house was disgusting and dirty and they have failed to professionally clean it for 3 days. They repeatedly breached the contract by failing to provide a clean house and free of other people stuff. On top of that, the previous tenants had Covid and still they did not care about cleaning it. Honestly, if you want to live in a decent place and deal with reasonable people I strongly advise you not to use this letting agency

Chiara · 4 September 2021