Dexters London reviews

★★★★★ 2/5

Trustpilot

Worst experience with the agency

Worst experience with the agency, I decided to move out the apartment earlier because living conditions were unbearable. As such early tenancy move outs require a penalty, I was told by an agent a sum and that it is a fixed amount regardless if they will find a new tenant or I will, the total sum stays the same.Come to find out 2 months later that this in fact was not true and I could’ve saved almost 2K if I found a tenant myself. Agent was denying ever saying those terms to me to the point it was easier to pay the sum than start the negotiations with big agency. Would not recommend to use them or be very careful with every communication and have it crystal clear via emails.

Aigerim · 19 July 2022

★★★★★ 5/5

Trustpilot

Thank you Monika

Thank you Monika To help us to sorted the issue with the roof leaking.She is very professional and very helpful and contacted us all the time.And send the subcontractors to repair the roof and renovate the flat paint the ceiling. wall and change the floor.Thank you very much for the hard work you done for usMany thanks I really appreciate

Cristinel · 20 February 2024

★★★★★ 2/5

Trustpilot

They just don't care

Everything was fine and then we moved in. Loads of issues loads of non working or non closing doors. The fridge that was supposed to be replaced has never been replaced. All the emails have been ignored and no maintenance work has been done. Leaking roof makes living in 1 room impossible but the emails are being ignored. Calling them you only get a question how bad is it??? What do you mean how bad is it??? So for over a year there has not been any help from them. But they expect you to jump as soon as they need something. I hope its only this branch that is so incompetent and others are better.....

Ed · 27 June 2022

★★★★★ 5/5

Google

I had an excellent experience with Dexters. Nadia was extremely polite, efficient, proactive and friendly. Searching for a place in London can be quite stressful, but Nadia immediately set out to understand my needs and helped me to explore excellent options besides the property that I initially wanted to view. She shows great passion and knowledge of the real estate industry and I would highly recommend working with her.

Danielle · 17 July 2023

★★★★★ 5/5

Trustpilot

Emma Kilpin at Dexters was so helpful…

Emma Kilpin at Dexters was so helpful to me in purchasing my new flat. She has great, soft people skills and works in a most customer-centred way. Everyone knows that you can get a lot of fluff and flannel from estate agents. Emma is a little different in that she does not seem fearful or avoidant of telling the truth.

Nicolas · 16 February 2024

★★★★★ 5/5

Google

Jilka is a ‘one in a million’ estate agent and I do not say that without careful consideration, thought and evidence. I have never met an estate agent who cares so much about their clients. From the very outset she telephoned me to clarify my requirements for a property search. Really taking an interest in what I was looking for, and giving me well thought out advice in reciprocation based on her experience and knowledge of the area and the market. She did all of this in a friendly professional manner and with good humour. It was clear she has excellent inter-personal skills. She then set about offering and finding properties for me that met my criteria in a proactive manner. She kept in touch by phone and she made me feel like I was her only client, even though I’m sure she was extremely busy. One of Jilka’s stand out characteristics is her honesty and integrity. From humble experience these are rare qualities to find in an estate agent but I can say unequivocally Jilka has these qualities in abundance. She doesn’t try and pull the wool over your eyes, she listens and she respects your decision and opinion. She thinks about your security and safety and all angles. Most of all she is just good fun and positive about life in general which rubs off on you. By way of summary I’d like to share that my uncle is the retired senior managing partner of a southern estate agent. I told him about Jilka and he said ‘professionals like her are few and far between’ and he was very happy that estate agents like Dexters were bringing on board such young talent! Thank you Jilka for all you do for your clients. You make a real impact and you genuinely do change lives as where a person lives dictates so much!PositiveResponsiveness, Quality, Professionalism, Value

Crissy · 12 June 2022

★★★★★ 1/5

Google

Jilka was very helpful throughout the process and was very quick at responding to any queries we had. Edit: Unfortunately the promises made in relation to the flat being cleaned weren't held to, and ended up essentially accusing my parents, my flatmate's parents and myself of lying. Landlord caught in the middle is embarrassed and wasn't aware of any of the work which we were told would be done. Thankfully the landlord was understanding, but Dexter's made the move extremely difficult and disappointing.PositiveResponsiveness, Professionalism

Ross · 12 June 2022

★★★★★ 5/5

Google

Great team, especially Sam who handles our rental relationship. Would recommend Dexters over other agents as they are there to help tennant and landlord and not just rip the tennants off (and the landlord!) Having been renting from Dexters for several years now I wish to update my review to say that they have maintained the standard of service throughout the pandemic - Sam moved on and was replaced with Prasath who is equally as competent as a property manager.

Nick · 12 June 2022

★★★★★ 5/5

Google

I’m currently finalizing the documents for my new flat and, so far, I’ve had a great experience with Dexters! John was extremely helpful and proactively reached out to me with a flat that was pretty much what I wanted. He helped me through the offer process that led me to getting the flat. Jilka has also been very helpful throughout the process! Both of them have been intermediating things well to ensure that the terms make both me and the landlord happy. Their website for providing documentation and dealing with all the bureaucracy (e.g. background check, tenancy agreement) has also been quite good. I’m looking forward to moving in and have high expectations for the quality of the service they will provide during my tenancy! UPDATE: I received the keys to my flat and will be moving tomorrow. The flat is managed by Dexters and I was impressed by how clean everything was compared to my previous experience renting. I also had some repair requests to make to the landlord and I was able to do that quickly with the help from Lee, who works in the Property Management department. I emailed them and in the same day, Lee called the landlord and arranged all the necessary repairs. So far, I couldn't be happier with the support that I'm getting!!!

Gustavo · 12 June 2022

★★★★★ 5/5

Google

We met Ronni on our viewing. He was really prepared and answered all our questions. We really liked the flat and with Ronni's help placed the offer. We were renting before and we knew it might take a while before someone will be back to us but this time it wasn't a case at all!! Everything went quick and smooth. Ronni and the rest of the team were really professional, efficient and looked after us really really well. Thanks to Ronni we will be shortly moving into our lovely city flat! Thanks a lot!

Natalia · 12 June 2022

★★★★★ 5/5

Google

Highly recommend Dexters. When I was looking to rent earlier this year, Henry L really listened and took the time to find out exactly what I wanted... and then actually found it! He not only helped me find and get my ideal flat but supported with every tiny step along the way going above and beyond the whole time. I always felt he had my back (after renting across London for 20+ years I can say this is the first time I have ever ever felt this when working with an estate agent!) I've since recommended Henry and Dexters to friends so thought I should here too.

Alexandra · 12 June 2022

★★★★★ 5/5

Google

Although we didn’t rent a property with Dexters. I want say thank you to Ronni, for all sympathy, trust and positive vibe. Ronni has capacity to answer and found all our requirements that we were looking for house. I recommended Ronni to my friends. If I could give 10 stars to Ronni I would give. Thank you for your dedication, attention and for making us believe is still trustworthy real state agency on the market. I hope deal with him and Dexter’s in the future.

Ana · 12 June 2022

★★★★★ 5/5

Trustpilot

100% positive experience

We have had an incredibly smooth journey with Jamil at Dexters. Our house sale has gone through without a single issue and whenever there have been any questions or concerns Jamil was always very responsive and sorted these out right away. Can't recommend Dexter's enough. If we ever move again we will certainly use them and would recommend them to anyone we know looking to sell! 100% positive experience.

Poppy · 26 June 2023

★★★★★ 5/5

Trustpilot

Great service from Dexters

Had the absolute pleasure of dealing with Joseph Kwaw to arrange a new tenancy. Top service from him, and helped with all ours needs from viewing through to getting the keys. Pretty sure he’ll be round for a pint once I’ve moved in!Dexters office in general were great helping if Joe was in another call when I phoned, so I can’t recommend them highly enough. Glad to have found a place through these folk. Definitely were the good guys in all the letting agencies that I phoned. Cheers Joe and co. 👌🏻

Daniel · 22 May 2022

★★★★★ 5/5

Trustpilot

Thank you so much Sarah

I just wanted to leave a review regarding the excellent work and attention shown by Sarah for our property purchase. Sarah was professional and patient throughout the process. She listened to my requirements, and as soon as a relevant property came onto the market she informed me immediately. Throughout the process she was supportive, helpful and took time and attention to facilitate all of my requests. I have purchased many properties, but rarely have I come across an estate agent who has been so easy to deal with, and available to take calls at all times. Thank you so much Sarah and I look forward to dealing with you in the future.

Raza · 18 May 2022

★★★★★ 5/5

Trustpilot

Moving from what had been our family…

Moving from what had been our family home for over 14 years was always going to be and emotional challenge for us - but the team at Dexters and particularly Graziana, could not have been more supportive; helpful and understanding. Graziana carefully 'held' us through the entire process for which we will be forever grateful.

Alan · 9 May 2024

★★★★★ 5/5

Trustpilot

Dexters manages three flats for me

Dexters manages three flats for me. Graziana is so easy to talk to, I appreciate her advice and her efficiency. I think she would be very good communicating with the tenants too, even when it might not be an easy conversation. She takes the stress out of it for me and is always up beat which I appreciate. Many thanks for your help.

J · 17 November 2023

★★★★★ 5/5

Trustpilot

Thank you Anthony Grundy and Dexter’s

Anthony Grundy assisted me with the renewal of my lease. Initially, I was overwhelmed by my rent and bills and was happy to give up my rented flat as my mindset. He gave me time to respond as I was working crazy hours, sound advise and made sure I feel supported as I renewed. Thank you Anthony for your patience, to my landlord and to the Dexter’s Team.

Maria · 9 July 2023

★★★★★ 5/5

Trustpilot

Upgrading work under difficult circumstances

We have had a lot of upgrading work done to a house that had not had a change of tenant for many years, only to then find we needed additional works when it was declared a HMO. Chris and Pam have given us excellent service and achieved this with the tenants in situ, and in difficult circumstances while Covid was still a factor.

Guest · 7 November 2023

★★★★★ 5/5

Trustpilot

I have used Dexters property management…

I have used Dexters property management for a number of years on one of my properties and would recommend highly. You do hear so many horror stories from friends of unethical agencies and crippling expenses, but Dexters differs.The communication from my Property Manager, Louis Preston has been great and service over the past 2 years has flown.

John · 15 March 2024

★★★★★ 5/5

Google

Mohammed was honestly one of the nicer agents I’ve spoken with about a property. Very transparent about the details of the listing and very informed which made my decision very easy. As well as being informative he has suggested other properties that fit exactly what I’m looking for making my search that much easier.

Amani · 12 May 2024

★★★★★ 5/5

Google

Having dealt with other Agents I can state that Dexters certainly delivered incredible Customer service from the City branch. Nadja Korjieh has been a Star from the moment she called me regarding my inquiry about a flat and has in a very professional and efficient way dealt with all the comms, questions and within a few hours arranged the offer and paperwork that secured the flat. Excellent Service.

Mario · 12 June 2023

★★★★★ 5/5

Google

We found a flat in the centre of London at a great price through Dexter's reaching out to us. This was incredibly helpful and we would like to thank Daniel in particular for his extremely helpful role throughout the whole process. Would definitely recommend contacting dexters if you looking for a flat, and in particular Daniel as this whole process was made quick and stress free by himself.

Alex · 12 June 2023

★★★★★ 5/5

Google

Daniel Scott was my main point of contact/communication and handled my queries very well and professionally. Given my conditions into renting in London with high rent prices, he was able to help me secure a place that i can now call home thanks to Daniel. He is great asset to the company Dexters. Great job Dan, thanks again!

Mari · 12 February 2024