Trusted Agent profile · London

Dexters London reviews

★★★★★ Excellent

855 reviews across 1 platform

388 Chiswick High Road, Chiswick, London, W4 5TF

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Dexters's office in London, at 388 Chiswick High Road, is rated 4.8 out of 5 across 855 reviews on 1 platform, including 855 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards.

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4.8 / 5

855

Reviews on Google

This office

Reviews may appear on more than one platform.

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Awards

The Trusted Agent 2026 results for Dexters, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the London office, from every platform, shown as written. First names only.

5/5

Google

I used Dexter’s during my recent relocation and would highly recommend. Their communication was excellent across the board; particularly Sacha Monrose who guided me through what can sometimes be a difficult process. Seamless throughout.

Alex · 29 July 2019

Agent replied

Dear Alex, I am writing to say thank you for your kind comments about the service you received from our Chiswick Office. We really appreciate you taking the time to post this review as feedback is very important to us. I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future. Kind regards, Sam Farnan Customer Relations Team

5/5

Google

The team at Dexters Sales Chiswick did a fantastic job guiding us through a protracted sale with many challenges along the way. Many times I wanted to pull out due to sheer frustration but the calmness and reassurances from George and Fabio meant the sale was a success. We would highly recommend this team.

Siobhán · 23 October 2023

Agent replied · 19 June 2024

Dear Siobhán, Thank you for your kind comments regarding George and Fabio. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

Very pleased with the service I have received from George and Tamara at Dexters Chiswick. They helped navigate a few legal issues and contractual quirks in a clear and concise fashion whilst always providing a friendly and reassuring voice at the other end of the phone. I would happily recommend them and the wider Dexters team.

Adam · 31 August 2023

Agent replied · 30 September 2023

Dear Adam, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

Amy Butler in the lettings team is brilliant. She not only won my business from other competitors but she also let the property within 3 days! Would recommend to any landlords in the area :)

Bradley · 18 October 2024

Agent replied · 24 October 2024

Dear Bradley, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we are available to offer assistance if needs be. Kind regards, Asma

5/5

Google

I found and signed my ideal apartment from Dexters in 3 days , Arek Kulis is being very professional and helpful , I would recommend him to my friends. thank you Arek

菜鸡 · 5 March 2020

Agent replied

Dear Frank, Having read your review, we would like thank you for your feedback about our Chiswick Office. Our service levels are very important to us, and recognition for the team’s hard work is really appreciated. I would like to wish you all the best and we would be delighted to be of assistance again to you in the future. Kind Regards, Hayley Marner Customer Relations Team

5/5

Google

Can't speak highly enough of the team in Dexters Chiswick, we've been supported from the start by Shahida who is both exceptionally knowledgable in regards to the market, really personable and very patient, and also by Amy who has also always been really efficient and great to work with; the team have all been very helpful and I highly recommend them.

Matthew · 3 April 2023

Agent replied · 30 September 2023

Dear Matthew, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

I had a great experience with Dexters Chiswick branch whilst looking for a place to rent. Especially the manager Kate Stevens, was extremely helpful and made the experience very smooth. She guided me through the whole process with professionalism and understanding. I never thought I would find the perfect place so easily and that I would move in so quickly. Thanks to her and Dexters I'm able to enjoy my new home.PositiveResponsiveness, Quality, Professionalism

Martina · 25 August 2021

Agent replied · 30 September 2023

Dear Martina, We are delighted that you took the time to leave such a fantastic review which the Chiswick team will be delighted to read. Our service levels are really important to us and comments like this make all their hard work all the more worthwhile. Kind regards, Evie Fisher Customer Relations Team

5/5

Google

Don’t often leave reviews but felt compelled to for Dexters Cheswick Sale Dept, in what is inevitably a long-drawn-out and anxious undertaking - the Cheswick team were unbelievable. Found them to be straight forward, helpful and most importantly, incredibly sincere. If you are, much like I was, even slightly hesitant who to trust with your future, I’d bet on them. Thanks guys for the amazing experience.

Christopher · 30 September 2022

Agent replied · 30 September 2023

Dear Christopher, we are delighted to hear you received a great 5 star service. We very much appreciate your feedback as we strive to offer the best experience and service possible. Thank you for taking the time to leave your reviews, Many thanks. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

Great experience with Dexters. Loving the flat, very quick renting process, everyone was always helpful, especially Fiona.

Tamas · 4 November 2022

Agent replied · 30 September 2023

Dear Tamas, Thank you for your kind comments regarding the Chiswick team and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

Billy and Natalie have been very wonderful and helpful to find us the tenant very fast. Knocked sports off the competition for speed competence and friendliness. We will give them top full marks. Patrick and Ya-Ling

YaLing · 24 September 2024

Agent replied · 24 October 2024

Dear YaLing, Thank you for your lovely words and for leaving a 5* review. Kind regards, Asma, Customer Relations Team

5/5

Google

Natasha was very responsive and helped us to find a new flat when we were outside the UK via video calls and responding to all our questions.

Emílio · 13 April 2021

Agent replied

Dear Emilio. Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards Evie Fisher Customer Relations Team

5/5

Google

splendid experience with dexters recently, got to work with lila she was always available to answer our questions and provided good insights in each property. Friendly demeanour and great attention to detail. highly recommed

Sonny · 17 October 2024

Agent replied · 24 October 2024

Dear Sonny, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma

5/5

Google

We instructed Dexter’s to help with full redecorating of our let property after the old tenants had left as it was looking very tired. Ginevra looked after everything and was very helpful and kept cost down we were in the Far East and it all went well despite this added complication. We would have no hesitation in recommending Dexter’s for letting which was handled by Kate and the above. A huge thank you to all the team at Dexter’s much appreciated J and J

James · 4 October 2019

Agent replied

Dear James, We appreciate you taking the time to submit your review regarding the service you received from our Chiswick Office. We welcome all feedback and are very pleased to read that our team delivered you a five star service. We wish you all the very best for the future. Kind regards, Hayley Marner Customer Relations Team

5/5

Google

Dexters in Chiswick were very good. They made the whole process very simple and straight forward. Andrew and Kate took care of everything. They were professional and well organised with their services.

Julie · 4 October 2019

Agent replied

Dear Julie, We are really pleased to read your positive review regarding the service from our Chiswick Office. We value feedback from our customers and thank you for taking the time to post this. We wish you the very best for the future. Kind Regards, Hayley Marner Customer Relations Team

1/5

Google

We achieved a house sale, eventually, but were deeply disappointed with the practices of Dexters. First we were pressured into a lengthy chain which we were told had been checked out, and we were assured was better than a matching cash offer. The chain proved, over a period of 3-4 months, to be unstable and impossible to contact. Eventually our buyers said they'd dropped the troublesome chain and switched to a single new cash buyer. But it came to light (during delays on our moving day) that in fact they had finally exchanged with the old original chain. Dexters knew about this, and did not tell us or our solicitor. Not knowing that we were back in a chain of six resulted in a costly and upsetting moving day. A hitch down the line meant sales payments came in much later than expected (at which point of the evening our removals crew were on the point of leaving, and we only accessed our new keys with difficulty). When questioned about keeping us in the dark, Dexters Chiswick said they didn't see the point of telling us, and wouldn't think of adjusting their sizeable fee in view of our unexpected extra costs from the removal company. The whole sales process took more than four months, despite being told at the start that the chain was ready to go. We no longer trust Dexters, and would not recommend them to anyone. Their motto seems to be "A sale at any cost'. The cost to us was a miserable sale experience, a nightmare of a move, extra expense, and the disturbing fact Dexters were not open with us.

Judi · 1 October 2019

Agent replied

Dear Judi, we are concerned to read your review. We would value the opportunity to discuss your comments with you directly. Please email customerrelations@dexters.co.uk. Kind regards, Hayley Marner Customer Relations Team

5/5

Google

Dexters do it the old fashion way they work their phones and client lists to get sales . Very happy with George and staff for sticking it out with us and getting our house sold at best price !

C · 25 July 2024

Agent replied · 19 June 2024

Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Asma, Customer Relations Team

5/5

Google

Have just had superb service from these exceptional Chiswick agents. I had a property that came vacant suddenly at an awkward time of the year that was let by dexters without a break. Nothing was too much trouble for Dexters who really went the extra mile. Sachsa Monrose put in huge hard work demonstrating persistence, tact and great salesmanship, as did Natasha Gree in what was a far from easy process finding and making the arrangements for the new tenants. Andrew shaw roled up his sleeves and went so far as moving furniture when it needed to be done on his own initiative, which is characteristic of the ‘get the job done’ attitude the Agency demonstrated throughout. All overseen by the by the calm and capable authority of Michael Varilone who runs the Dexters letting department iwith huge competence and skill. We have found Dexters consistently excellent for years and would recommend them without hesitation.

Deshpal · 29 July 2019

Agent replied

Dear Deshpal, Thank you for your review regarding your experience with our Chiswick Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again and wish you all the very best for the future. Kind regards, Sam Farnan Customer Relations Team

5/5

Google

The guys at Dexters are incredibly helpful in finding a property that is well suited to my needs, they are an exemplary form of what an estate agent should be; good listeners, not too corporate but yet highly professional whilst remaining relatable and approachable. They have made the renting/moving in process far less painful than other estate agents, staying on top of important paperwork, adhering to my needs and ensuring everything is completed on time. I would definitely recommend Dexters :)

Josh · 29 July 2019

Agent replied

Dear Joshua, I wanted to say thank you for your kind comments about the service you received from our Chiswick Office. We really appreciate you taking time to post this review as feedback is very important to us. I would like to wish you all the best for the future and look forward to doing business again with you. Kind regards, Sam Farnan Customer Relations Team

5/5

Google

Natasha C. helped us to find our flat in Chiswick, she understood exactly what we were looking for, and with Dexter's large portfolio and variety, we found our flat in a very short period of time. Before we moved in, they made sure the flat was clean and in a good condition. I can say that they are overall a very experienced team! I would definitely recommend them to all my friends looking for a flat to rent in Chiswick area. Best in Chiswick!

Pelin · 29 July 2019

Agent replied

Dear Pelin, We are delighted to read that our Chiswick Office achieved our aim of delivering a five star service. Thank you for taking the time to leave your review. We wish you all the best for the future. Kind regards, Sam Farnan Customer Relations Team

5/5

Google

There are more than 30 estate agents vying for business in the Chiswick area, so the choice for the customer is a difficult one. We liked the directness of the Dexter approach right from the start so we went with them. To say that we are delighted with the results of that decision is an understatement. They are excellent. Immensely professional. Totally practical and down to earth. You get the sense that the whole team is on the case. No call or message fails to get a response. And they are effective. They suggested they should be able to let the flat in 10 days. They did it in 2! If you ring ask for Andrew or Sam Symonds. You won’t regret it.

Sarah · 29 July 2019

Agent replied

Dear Sarah, Thank you for your review regarding your experience with our Chiswick Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again and wish you all the very best for the future. Kind regards, Sam Farnan Customer Relations Team

5/5

Google

Many thanks to Narayan for helping us find & close a rental in w4, kept the process moving to conclusion with minimal stress, nice

Jon · 30 September 2021

Agent replied

Dear Jon, Thank you for taking the time in providing such lovely comments about Narayan in our Chiswick office. We hope we can assist you again at a future date. Kind Regards, Evie Fisher Customer Relations Team

5/5

Google

I have been happy with the services of Dexters Chiswick. They were professional and efficient. Eric helped us to find the right property and Kate Stevens was helped us to finalise the renting process. She was always available to answer our questions and the whole process went very smoothly. I would not hesitate to recommend Dexters to anyone looking for property in Chiswick!

Anna · 6 December 2019

5/5

Google

Spoke to Gine on the phone who catered to my needs and found a lovely flat which was exactly what we were looking for! Would highly recommend :)

Mo · 15 October 2020

Agent replied

Dear A Google User, Thank you so much for leaving a great review. We really appreciate you taking the time to post this and will pass on to the team. Kind regards, Evie Fisher Customer Relations Team

5/5

Google

Huge thanks to Pam Thompson at Dexters Chiswick who patiently answered all my queries and was a great communicator between all the solicitors involved.PositiveResponsiveness, Professionalism

Heather · 20 June 2021

Agent replied · 19 June 2024

Dear Heather, We greatly appreciate you putting aside the time to submit a review about our Chiswick Office. Every source of feedback is really important to us and we would like to thank you for having awarded us 5 stars. We hope we can be of assistance again in the future and would like to wish you all the best. Kind Regards, Evie Fisher Customer Relations Team

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Questions about Dexters London

Has Dexters won any awards?

Yes. In The Trusted Agent 2026 awards: Dexters, London won Platinum.

Want a trusted local agent to help?

Tell us what you need and we'll put you in touch. Dexters hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.

What do you need help with?
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