Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleA big thank you to everyone at Dexters in Acton who helped make our purchase a smooth one from start to finish. Thank you to Danielle for originally showing us the property and helping with our offer process and also finding the time to help with a second viewing. Thank you to Pam and Julian for keeping us both up to date with everything going on with the solicitors as well. Very professional service from everyone involved, easy to contact and very easy to talk to. Would highly recommend. A big thank you again.
Nikola · 27 April 2020
Agent replied
Dear Nikola, Thank you for your kind words regarding our Acton office. The team always work extremely hard to ensure we deliver a five star service, and will be thrilled to read your kind comments. Kind Regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
GoogleDexters Acton Team have been absolutely fantastic to deal with and a special thanks to Danielle for her determination to find us a place! Dexters had a great understanding of what we were looking for and always gave us options so comparing properties made decision making much easier. Communication from start to end could not be faulted and great flexibility in working around our work commitments etc.
Many Thanks,
Cormac & CaoimhePositiveResponsiveness, Quality, Professionalism, Value
Cormac · 21 June 2021
Agent replied · 20 June 2024
Dear Cormac, We greatly appreciate you putting aside the time to submit a review about our Acton Office. Every source of feedback is really important to us and we would like to thank you for having awarded us 5 stars.
★★★★★ 5/5
GoogleI have been in touch in Fabio, he's been really helpful and knowledgeable on the area and the properties. He showed me a fantastic property that I can now call my home, thank you Fabio
SANDRA · 10 October 2024
Agent replied · 24 October 2024
Dear Sandra, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Asma
★★★★★ 5/5
GoogleIt was an absolute pleasure to work with Dexters Acton, we had a plan and they ensured it came into fruition, Charmaine and Fabio were fantastic and excellent service all round. Thank you!
Jessica · 9 November 2024
Agent replied · 9 December 2024
Dear Jessica, We really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us should you require our services moving forward. Kind regards, Asma
★★★★★ 5/5
GoogleQuite possibly the easiest, pain-free process of finding our new home. Our agent Charmaine was a pleasure to work with and a prompt communicator. Very much looking forward to moving in!
Britton · 3 December 2024
Agent replied · 9 December 2024
Dear Britton, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma
★★★★★ 5/5
GoogleFirst time buying a property, not experienced with dealing with estate agents, but felt Dexter's got it right. My agent Mahima was friendly and made the whole experience easy to understand.
Mishal189 · 2 December 2024
Agent replied · 9 December 2024
Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma
★★★★★ 5/5
GoogleHad a great example with Charmaine from the acton branch Dexters, such a professional, helpful attitude, really listen to my wants and needs making my experience a breeze. Thank you so much Charmaine.
Ryese · 1 November 2024
Agent replied · 8 November 2024
Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we are available to offer assistance if needs be. Kind regards, Asma
★★★★★ 5/5
GoogleFarah was my estate agent and she was absolutely fantastic at helping me get into my current home. Couldn’t have asked for anyone better. Knowledgable, patient and very helpful in every way. Thank you so much for everything. You and the rest of the team at dexters.
Jay · 21 February 2024
Agent replied · 20 June 2024
Dear Jay, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Farah, and do not hesitate to contact us again. Kind regards, Asma, Customer Relations Team.
★★★★★ 5/5
GoogleAlex went the extra mile to help me find and secure a flat to rent in Acton. He met me at the property on time and was extremely professional, polite, friendly and efficient, going out of his way to answer my questions at the time and provide additional information after the viewing. Very BIG thanks to you Alex, and to Billy, who helped negotiate the best deal for me and secure the letting agreement. Also to Kass for his active role in helping me take the leap!
Suzie · 4 September 2019
Agent replied
Dear Suzie, Thank you for taking the time to write a review about the great service you received from our Acton Office, We do hope that in the future we can be of service to you again and I would like to wish you all the best. Kind Regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
GoogleIt was our 1st time as tenants as our home was being renovated. I will share our initial experience in a separate review. Sarah Dowling stepped in in the midst of frustration and she took charge. Sarah was very efficient and at the same time, humane. She would return my calls and put my mind at ease. During the last 2 weeks of our tenancy, Sarah was absolutely marvellous. She organised cleaning, gardening and this took a huge pressure off me. Sarah Dowling, you are tailor-made for this job and an asset to your team. Thank you and God bless you.
Kim Coxhill however was a nightmare. She was most unprofessional, rude, unhelpful and was very inpatient with us. Our encounter with her made our settling in and stay very miserable. I wonder why she works as a customer service person, she has no skills for this job.
Roseline · 4 September 2019
Agent replied
Dear Roseline, Having read your review, we would like thank you for your feedback about our Acton Office. Our service levels are very important to us, and recognition for the team’s hard work is really appreciated. However, I note your comments regarding your experience with Kim and will pass this feedback on. I would like to wish you all the best and we would be delighted to be of assistance again to you in the future. Kind Regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
GoogleWe would highly recommend Dexters,Acton Branch. The sales team are friendly and professional; and offered us good advise about price and the details of selling our home. Within two weeks of going on the market we had fifteen viewings and the house sold within three weeks. We are really pleased with the enthusiasm the sales team displayed,their sensitivity to our wishes and plain good manners. Thank you Julian,John,Michael and Danielle for your kindness and help in what was a mammoth deal for us as we had been living in the property for donkey's years!
Mrs · 12 August 2019
Agent replied
Dear Kyria, We greatly appreciate you putting aside the time to submit a review about our Acton Office. Every source of feedback is really important to us and we would like to thank you for having awarded us 5 stars. We hope we can be of assistance again in the future and would like to wish you all the best. Kind Regards, Hayley Marner Customer Relations Team
★★★★★ 1/5
GoogleI thought the Acton branch of Dexters was pretty hopeless. In my opinion, they totally lacked any sense of responsibility for my home. Items were stolen from my house when they and the viewers they were accompanying were the only people to have been inside the house.
On several occasions they failed to lock the front door after a viewing, and on one occasion, they managed to lock themselves out, leaving in my house bunches of keys and addresses for viewings scheduled for the rest of the day. I really would not recommend trusting them with keys.
I don’t know if staff are self-employed or not, but information given to one person was never shared with anyone else, which I found really frustrating. It was also, frequently disregarded.
I wouldn’t use them again, but in any event, I have a very low opinion of estate agents generally, so would recommend avoiding using estate agents if at all possible.
They cost approximately 10 times what my solicitor cost and in no way could be said to be value for money. My solicitor on the other hand, was worth every penny.
Hazel
December 2016
Hazel · 29 July 2019
Agent replied
Dear Hazel, I am very sorry to hear that you have been unhappy with the service provided by our Acton office and I would like to look into this urgently as our service levels are very important to us. If you could e-mail further details to me at customerrelations@dexters.co.uk we can investigate the situation and try and resolve any outstanding issues for you. I look forward to hearing from you. Sam Customer Relations Team
★★★★★ 5/5
GoogleAs a first time buyer, I was quite apprehensive about getting on the property ladder as I heard many horror stories about estate agents from friends and family. However when I bought my flat through the Acton team I found their professionalism and communication to be very good from the outset and they were there to advise me throughout the process. Pam was great to be a point of contact during the sale process which made it stress free and Michael was great to deal with too. I would have no hesitation in using them when I come to sell the flat in the future
Sam · 29 July 2019
Agent replied
Dear Sam, Thank you for your review regarding your experience with our Acton office. I am delighted to read that we have achieved our aim of delivering a five star service to our customers and clients. I would like to thank you once again and wish you all the very best for the future. Kind regards, Sam Farnan Customer Relations Administrator.
★★★★★ 5/5
GoogleOutstanding work from Julian and the team at Dexters W3. Pleasant, professional and very accommodating with questions and concerns. Could not give a stronger recommendation for anyone considering selling their property. Will sell my second flat with them and consider more transactions in the future without hesitation. Outstanding work from Julian and the team at Dexters W3. Pleasant, professional and very accommodating with questions and concerns. Could not give a stronger recommendation for anyone considering selling their property. Will sell my second flat with them and consider more transactions in the future without hesitation.
Raj · 29 July 2019
Agent replied
Dear Raj, Thank you for your review regarding your experience with our Acton office. I am delighted to read that we have achieved our aim of delivering a five star service to our customers and clients. I would like to thank you once again and wish you all the very best for the future. Kind regards, Sam Farnan Customer Relations Administrator.
★★★★★ 5/5
GoogleI have come across numerous amounts of Lettings/Estate Agents in my line of business. However, Magdalena was one of the most courteous and professional agents which I have come to deal with in my lifetime. Magdalena's respect in not only treating me as a client but also as if I were a friend. The enthusiasm she has for her job is impeccable and the Dexters Group are lucky to have her. All the best Magdalena in your future! I hope to deal with Dexters again in the near future.
Nathan · 29 July 2019
Agent replied
Dear Nathan, Thank you for your review regarding your experience with our Acton Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again and wish you all the very best for the future. Kind regards, Sam Farnan Customer Relations Team
★★★★★ 5/5
GoogleWe originallly listed our property with another local agent, who had been recommend to us by a neighbour. Although not through lack of effort, they was unable to attract the right quality tenant. Billy from the Acton branch had been around to our property 3 times within 1 week to ask for an opportunity to market the property along side the other agent. Once we decided to give Dexter’s a try, we did not look back. Within 1 week they had secured us a family relocating from Japan, who paid a premium as the children attended local schools! Thanks to Billy and the team, we are happy landlords!
Julie · 29 July 2019
Agent replied
Dear Julie, I am writing to say thank you for your kind comments about the service you received from our Acton Office. We really appreciate you taking the time to post this review as feedback is very important to us. I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future. Kind regards, Sam Farnan Customer Relations Team
★★★★★ 5/5
GoogleWe had a great experience with Dexters Acton, especially dealing with Wassim Kechroud who was very professional and helpful from the moment we registered our interest in a property through your website. Wassim contacted me on the same day and arranged 2 viewings in no time. He was very helpful and understanding throughout the process and was always available for any questions. We decided to stay where we are at the moment, however when the time comes, Wassim will be the first person we will contact to help us finding our next rented property. Thank you Wassim, keep up the good work!
Salete · 29 July 2019
Agent replied
Dear Salete, Having read your review, we would like thank you for your feedback about our Acton Office. Our service levels are very important to us, and recognition for the team’s hard work is really appreciated. I would like to wish you all the best and we would be delighted to be of assistance again to you in the future. Kind Regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
GoogleWhen looking to rent out my property I contacted several agents. Cass at Dexters was by far the most enthusiastic, knowledgeable and helpful agent, which made my decision to market with Dexters an easy one. Once marketing began, Billy and the team were excellent...great communication and advice throughout and they managed to let the property very quickly. I have signed up to use Dexters property management on the basis of the interactions I've had so far and have no doubt they will do a great job going forward.
Martin · 29 July 2019
Agent replied
Dear Martin, We appreciate you taking the time to submit your review regarding the service you received from our Acton Office. We welcome all feedback and are very pleased to read that our team delivered you a five star service. We wish you all the very best for the future. Kind regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
GoogleCatherine at Dexter’s Acton has been a huge support whilst working through the stress of moving my daughter to London. She has been both patient and supportive every time I have needed her help. A real asset to her team. Thank you.
Allyson · 21 May 2024
Agent replied · 20 June 2024
Dear Allyson, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
Googlethe first person I dealed with was Bill, he helped me to find a property and it was gorgeous, he did exactly what I asked for... Thank you Bill and keep doing your perfect work.
Then I've met Kim Coxhill and she is one of the best property manager I've never known, she is very helpful and always there to assist me with any problem....
Kim you make Dexter better ;-)
I advise to use Dexter it's one of the best agency in London, You"ll find what are you looking for very fast and with the best price
Adra · 8 July 2019
Agent replied
Dear Dora, Thank you for taking the time to write a review about the great service you received from our Acton Office, We do hope that in the future we can be of service to you again and I would like to wish you all the best. Kind Regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
GoogleHad a fantastic experience with Dexters in Acton.
I had put our house up for rent with another agent, who had told us about how easy it would be to rent it out. 4 months later and nothing has happened. We are a bit picky, we only want a family not house sharing!
Out of the blue I get a call from Billy from Dexters. He has seen our house on Rightmove. He tells me he has rented places like ours and have some potential tenants.
With in 3 weeks we have a tenant we would like, a family of 5.
I can only say that I can highly recommend Billy G and Dexters, super professional and some I trust working with.
Piet · 22 June 2019
Agent replied · 20 June 2024
Dear Piet Thank you for taking the time to write a review about the great service you received from our Acton Office, We do hope that in the future we can be of service to you again and I would like to wish you all the best. Kind Regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
GoogleThe team was professional, responsive, and went above and beyond to answer my questions and handle any concerns. Thanks to their help, I found the perfect place quickly. Special mention to Rachel!
Rimvyda · 1 November 2024
Agent replied · 8 November 2024
Dear Rimvyda, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we are available to offer assistance if needs be. Kind regards, Asma
★★★★★ 5/5
GoogleCouldn’t recommend anyone better if you’re looking to rent in the Acton area or London in general. Thank you to Dhruv and the team for the exceptional service provided!
Eashani · 13 December 2024
Agent replied · 27 December 2024
Dear Eashani, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent
standards of service to our customers. Kind regards, Asma
★★★★★ 5/5
Googlethe first person I dealed with was Bill, he helped me to find a property and it was gorgeous, he did exactly what I asked for... Thank you Bill and keep doing your perfect work.
Then I've met Kim Coxhill and she is one of the best property manager I've never known, she is very helpful and always there to assist me with any problem....
Kim you make Dexter better ;-)
I advise to use Dexter it's one of the best agency in London, You"ll find what are you looking for very fast and with the best price
Adra · 16 March 2019
Agent replied
Dear Dora, Thank you for taking the time to write a review about the great service you received from our Acton Office, We do hope that in the future we can be of service to you again and I would like to wish you all the best. Kind Regards, Hayley Marner Customer Relations Team
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