5/5
GoogleJamille was very helpful and showed us really incredible places fresh on the market. Thanks very much to him and Dexters for all their help.
Trusted Agent profile · London
Dexters London reviews
★★★★★
867 reviews across 1 platform
53 Shepherds Bush Green, Shepherds Bush, London, W12 8PS
Part of Dexters, see every office.
Dexters's office in London, at 53 Shepherds Bush Green, is rated 4.8 out of 5 across 867 reviews on 1 platform, including 867 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards.
Awards
The Trusted Agent 2026 results for Dexters, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Google5/5
GoogleI've had the pleasure of using Dexters in the past to manage a number of properties in South West London. I recently completed on two houses in W12 and chose Dexters once again. It's simple, professional staff, first rate service and a willingness to go the extra mile.
Agent replied
Dear Dieter, Thank you for your review regarding your experience with our Shepherds Bush Office. I am delighted to read that we have achieved our aim of delivering a five star service to our customers and clients. I would like to thank you once again and wish you all the very best for the future. Kind regards, Sam Farnan Customer Relations Administrator.
5/5
GoogleA very honest and transparent service was given everytime myself or my partner visited the store whilst searching for our new family home. Staff made us feel very welcome and always went the extra mile. Wouldn't think twice about recomending Dexters to friends and family.
Agent replied
Dear Aaron, We are delighted to read that our Shepherds Bush Office achieved our aim of delivering a five star service. Thank you for taking the time to leave your review. We wish you all the best for the future. Kind regards, Sam Farnan Customer Relations Team
1/5
GoogleDexters is a horrible company that lied about the property and we had to do their job for them just to get the referencing done. I was sent a lease with the old tenants information and the incorrect monthly payment. All the information about the bills was incorrect and they have the worst customer service possible. Avoid any properties on Dexters as they are beyond incompetent.
5/5
GoogleWe're very happy with Dexters who have been renting our flat for many years; never had any issues and always been very pleased with their professionalism and service; more than happy to recommend them.
Agent replied
Dear Richard, thank you for taking the time to leave us a 5* review. We are pleased to read that you have had a great experience with the team in our Shepherds Bush office. Kind regards Asma Chughtai Customer Relations Team
5/5
GoogleGreat customer service, very knowledgeable and professional! Oliver, Robbie, Amrita, Georgia, the entire team are great! I have been working with them for more than a year now and I recommend them to everyone!
Agent replied
Dear Roberto, thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards Asma Chughtai Customer Relations Team
5/5
GoogleI had a very good experience using Dexters Shepherds Bush. I highly recommend them for their professionalism, time of response and friendly attitude to help their clients with all details that are needed.
Agent replied
Dear Maricura, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and we look forward to hearing from you in the future should you require our services again. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleSecond time I’ve used Dexter’s and by far the only agent in town that makes you feel welcome. Friendly staff and instant advise without having to hide behind a receptionist, which is efficient to say the least. Thanks again Alex for your efforts.
Agent replied
Dear Sherif, Thank you for taking the time to leave such great feedback regarding your experience with us. We appreciate your comments and hope we can assist you again at a future date. Kind Regards, Hayley Marner Customer Relations Team
5/5
GoogleMy property has been managed by Dexters for over 10 years and the service has been fantastic. The team have been terrific support in resolving issues. Everyone from Georgina, Luci and now Wale Sanusi my new Property Manager. I will always rent through Dexters!
Agent replied
Dear Romeo, We are really pleased to read your positive review regarding the service from our Shepherds Bush Office. We value feedback from our customers and thank you for taking the time to post this. We wish you the very best for the future. Kind Regards, Hayley Marner Customer Relations Team
5/5
GoogleThank you so much to the Dexters team and especially to Jamille and Daniel for the incredible service provided. Very attentive and caring and made the process of moving seemless. Thank you again!
Agent replied
Dear Mo, thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards Asma Chughtai Customer Relations Team
5/5
GoogleFirst time I've used this branch, but have rented flats of ours through the firm in both SW3 and SW6. The efficiency and speed in which my flat was rented in W12 was truly admirable. 5 stars to John, Zarq & Alex. Professionalism and speed.
Agent replied
Dear Marc, Thank you very much for your great review regarding our Shepherds Bush Office. Feedback is very important to us and we appreciate you taking the time to post this. I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving. Kind regards, Mollie De-la-haye Customer Relations Team
5/5
GoogleHave worked with the team here for some time now- always responsive, knowledgeable and polite. I've worked particularly closely with Robbie who has been brilliant to work with. Would recommend to anybody!
Agent replied
Dear Tejas, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind Regards, Asma Chughtai Customer Relations Team
5/5
GoogleVery pleased with Dexters services and especially with Amrita. She always answered her phone and replied to emails swiftly. She helped me a lot during the whole process of purchasing a flat, definitely recommend working with her!
Agent replied
Dear Anastasia. Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards Evie Fisher Customer Relations Team
5/5
GoogleI was helped to move into a rented property by Jamil and Jenny, they have been very quick in responding to any situation that arose during the process. Would definitely recommend Dexters to other renters.
Agent replied
Dear Ignacio, thank you for your 5* review. We are pleased to read that you had a great experience with our team in the Shepherds Bush office. Kind Regards Asma Chughtai Customer Relations Team
5/5
GoogleExcellent service from Penelope firstly who really understood her brief and Avni to get the transaction over the line
Agent replied · 30 September 2023
Dear Freddy, We are really pleased to hear you enjoyed your experience with us and thank you for leaving a lovely 5 star review. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleAmrita and Avni at Dexters Shepherds Bush office has been very helpful. They are very professional. They did a good job in selling our flat. Thank you very much.
Agent replied
Dear Terry, It’s great to hear that you have had a brilliant experience with our Shepherds Bush office. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleGreat service and consistent follow-up by Dylan Kealy during my recent flat hunt. The impression I got was that everyone at Dexters is really diligent and on top of their work.
Agent replied
Dear Maja, Thank you so much for your comments, the team will be delighted you have taken the time to post these and award us a 5* review. I wish you well and hope that we can be of assistance in the future. Kind regards Asma Chughtai Customer Relations Team
5/5
GoogleJamille Was wonderful to work with. He has made the whole process smooth and guided me through everything. He friendly and kind, the whole team have been fabulous 🙏🏽 …
Agent replied
Dear Hiba, Thank you for your review.Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleWe had a good experience with the agency, especially with Kevin who supported us and was our contact from the very beginning and went the extra mile to ensure that everything was smooth and fine.
Agent replied
Dear Angelo, thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards Louise Smith Customer Relations Team
5/5
GoogleDexters, and Amrita in particular, worked really hard at securing us countless viewings and when we received an offer were nothing short of tireless in helping to push things through to exchange. I would recommend this office.
Agent replied
Dear Isobel. Thank you for taking the time in providing such lovely comments about Amrita in our Shepherds Bush office. We aim to provide five star service to all our customers, so I am pleased to hear we were able to deliver this for you. Kind Regards Evie Fisher Customer Relations Team
5/5
GoogleExcellent service either for sales or rental. Ellen went the extra mile to find the right property. Highly recommended!
5/5
GoogleWe dealt with oliver when buying our place recently. he has been a great help of pushing the process forward - thank you!
Agent replied
Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleProfessional and efficient. The sales agent Georgia gave us the impression that she was patient with her customers, not pushy, and handled our queries with confidence and honesty, which led to a successful conclusion of our sales enquiry. Highly recommended.
Agent replied
Dear Dr Lau, Thank you for taking the time to write a review about the great service you received from our Shepherds Bush Office, We do hope that in the future we can be of service to you again and I would like to wish you all the best. Kind Regards, Hayley Marner Customer Relations Team
5/5
GoogleVery professional and reliable team to work with. The whole process, from valuation till exchange was handled in a professional manner from various members of their team. Georgia and Charlotte, our main points of contact, provided excellent support throughout.
Agent replied
Dear Kiril, We greatly appreciate you putting aside the time to submit a review about our Shepherds Bush Office. Every source of feedback is really important to us and we would like to thank you for having awarded us 5 stars. We hope we can be of assistance again in the future and would like to wish you all the best. Kind Regards, Hayley Marner Customer Relations Team
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Questions about Dexters London
Has Dexters won any awards?
Yes. In The Trusted Agent 2026 awards: Dexters, London won Platinum.
