Dexters London reviews

★★★★★ 1/5

Google

I had to mention it on here , be careful with this agency. They don’t refund you the deposit . Andrew Hogg lied and misled me into moving into the property, hiding and covering up known issues on his end with the property. As soon as I moved in to Flat 188 Elmhurst Mansions, I had really severe issues with the drain blockage , cracks and holes all over the property , extreme smell of sewage issues and also mice infestation. I was not aware of these issues before moving in , as soon as I moved in I informed and requested Dexters to resolve these issues , after 7 months nothing was done to resolve the issues , I had to give notice and leave the property, as I no longer could live in these extremely poor conditions. 3 months later still no deposit back, I made a formal complaint to the head office regarding this, Marilyn was of no assistance and was very biased and constantly defended the poor and unprofessional behaviour of Bailey , Andrew and Adam in the Dexters Clapham branch. I have tried to call in many times and reach the Manager Adam and he does want to talk to me , they are trying avoid the situation as they know they are totally in the wrong . Their extremely poor or non-existent management of the property has led to this situation. Avoid this agency , do not trust them with the your deposit. Do not be fooled and misled by the obliviously many fake 5 star reviews and have to deal with their many illegal and unprofessional practices.

Kyana · 3 February 2021

★★★★★ 1/5

Google

I had to mention it on here , be careful with this agency.  They don’t refund you the deposit . As soon as I moved in to Flat 188 Elmhurst Mansions, I had really severe issues with the drain blockage , cracks and holes all over the property , extreme smell of sewage issues and also mice infestation. I was not aware of these issues before moving in , as soon as I moved in I informed and requested Dexters to resolve these issues , after  7 months nothing was done to resolve the issues , I had to give notice and leave the property, as I no longer could live in these extremely poor conditions. 3 months later still no deposit back, I made a formal complaint to the head office regarding this, Marilyn was of no assistance and was very biased and constantly defended the poor and unprofessional behaviour of Bailey , Andrew and Adam in the Dexters Clapham branch. I have tried to call in many times and reach the Manager Adam and he does want to talk to me , they are trying avoid the situation as they know they are totally in the wrong . Their extremely poor  or non-existent management of the property has led to this situation. Avoid this agency , do not trust them with the your deposit,don't be fooled with the fake reviews

Ramyar · 3 February 2021

★★★★★ 5/5

Google

Olivia is amazing at her/their job and certainly has the je-ne-sais-quoi sales factor and knowledge, when it comes to conveying and conducting not just a sale, but selling the feeling of living in your future home. Thanks!

Yuliyan · 28 October 2024

★★★★★ 5/5

Google

Michael Evans is an exceptional estate agent whose expertise and dedication shine through in every interaction. He listens attentively, provides tailored recommendations, and communicates impeccably. Michael's professionalism, integrity, and genuine care make him invaluable in the real estate market. Highly recommended. Thanks for finding us our new home!!!

Heleina · 22 April 2024

★★★★★ 5/5

Google

Olivia was a joy to work with, she understood the brief of what my girlfriend and I were looking for and offered strong solutions where necessary. A very kind and friendly person to work with!

Kaedi · 19 November 2024

★★★★★ 5/5

Google

I had a great experience dealing with Dexters and in particular Dunica Sinclair. Dunica was amazing throughout the whole process making it feel seamless, from booking in initial viewings through to helping us to secure a property. Dunica was incredibly organised, great at communicating and went above and beyond to ensure it was a stress free experience. Thanks so much!

Katrina · 22 June 2023

★★★★★ 1/5

Google

Really poor service from Dexter's throughout the tenancy. There were issues with safety, lack of cleanliness and poor customer service throughout. The property team acts purely for the landlord even when safety concerns are raised. Dexter's also tried to take some deposit off us for nominal things, although the flat was left in a much cleaner condition on exit rather than when we entered and the TDS agreed with this resulting in a 100% deposit return. If there is a possibility to go with another agent I would suggest you do especially if it is managed by Dexter's.

Tom · 22 June 2020

★★★★★ 5/5

Google

I was very impressed with the service, friendly team and not forceful in terms of trying to get you to take a property. Michael Downey was excellent in facilitating a quick move in date and ensuring everything ran smoothly. Would definitely recommend working with him if you are looking for a new letting.

Kyle · 24 November 2023

★★★★★ 5/5

Google

Thank you Matt for coming to rescue us! Stuck inside one of the rooms (our own fault) and on a Saturday within 10 minutes he came into the flat and very quickly rescued us with no damage! Fantastic job :)

Jodie · 27 July 2024

★★★★★ 5/5

Google

The whole process was very smooth and professional with Jordan’s efficient and responsive approach! Thank you!

Luisa · 8 August 2026

★★★★★ 1/5

Google

Really poor service from Dexter's throughout the tenancy. There were issues with safety, lack of cleanliness and poor customer service throughout. The property team acts purely for the landlord even when safety concerns are raised. Dexter's also tried to take some deposit off us for nominal things, although the flat was left in a much cleaner condition on exit rather than when we entered and the TDS agreed with this resulting in a 100% deposit return. If there is a possibility to go with another agent I would suggest you do especially if it is managed by Dexter's.

Thomas · 6 December 2019

★★★★★ 5/5

Google

I had a great experience with Dexters and Michael has been very helpful, friendly and efficient throughout the process - I highly recommend Dexters for renters! Many thanks 😄 …

Sophie · 18 December 2024

★★★★★ 5/5

Google

Dexters were excellent in helping manage our recent property move. Working with Fraser Milne was an extremely smooth process, and he was readily on hand to answer our calls and any questions that we had throughout. Would highly recommend working with Fraser!

Tom · 7 June 2024

★★★★★ 5/5

Google

Secured a dream flat upon my first viewing recommended by the most awesomely named Estate Agent in history: Levi WIGGLESWORTH (you couldn’t write it). Thrilled with the service we received! So friendly and genuine (a nice contrast to the majority of the estate agents I have dealt with). Everything moved so fast with Levi; he replied almost immediately and always got back to me at first opportunity! From viewing to having the flat secured was less than 24 hours. Couldn’t be happier. Thanks Levi!

Dino · 4 October 2019

★★★★★ 5/5

Google

Leanne and James from Dexter have been extremely helpful in terms of sorting out the end of tenancy issues for us. Our overall experience with Dexter as landlords has been very positive over the years. They have always been fast sorting out maintenance issues and securing new tenants for us. I also want to say that our current property manager Paula Baptista has been doing a fantastic job! She always provides good advice and solutions on any issues coming up.

X · 28 August 2019

★★★★★ 5/5

Google

Having never used an agency to find a flat before I was a little apprehensive of what the process would involve and whether they show me properties I was interested in. I was also going to be out of the country the entire month before I needed to move. However Ruby was fantastic! She took the time to understand what I was looking for and before I left organised several viewings. Within two days of looking, I found my perfect flat! Thank you Ruby!

Abbie · 29 July 2019

★★★★★ 5/5

Google

Charlotte has been really great as the property manager. Whilst previously inspection have by nature felt slightly intrusive, since Charlotte has been doing them we've been really happy as she's very friendly, personable and helpful and makes the whole process very easy and smooth. More generally in relation to any queries we have - she's always extremely responsive and helpful, communicating throughout and I feel very confident that in raising any matters with her that she will stay on top of them until they are sorted. We've had several agencies and property managers before (having been in the house 13 years) and Charlotte is by far the best and our favourite!

Aj · 29 July 2019

★★★★★ 5/5

Google

Dexters Clapham High Street provides an outstanding service, the level of professionalism of the company sets the bar extremely high for any other company in London. Combined with a warm, friendly and personal attitude from the staff makes you feel completely safe trough out the whole process. Daniel was looking after us and tailored all our requests to find the perfect home. Very professional and super friendly, he helped us from start to finish, accommodating our demand and needs. Extra points for his patience dealing with me! I'm really happy to have chosen Dexters Clapham High Street and I feel very lucky to have Daniel with us. He's an absolute true legend.

Rafael · 29 July 2019

★★★★★ 5/5

Google

Despite the difficulties often faced in finding a property to let in London, my experience with Dexters made everything simple and stress free. Levi is an excellent representation of the Dexters brand and the service one can expect when letting with them. I'm due to be moving in to a two bed in the Clapham North area, having been shown around a brilliant range of properties within the area by Levi and his team. Each property adhered to our criteria and was kept to a good standard. If anyone is looking to rent/ buy within the SW area of London, I would recommend popping into Dexters Clapham. If letting, speak to Levi. Thanks L.

Edward · 29 July 2019

★★★★★ 5/5

Google

We have a flat in Brixton that we rent through Dexters. We had long standing tenants leaving with a few cleaning issues to resolve and we had new tenants arriving shortly after they had left. Sanjay Katiyar at your office was great, he made sure that everything was organised, the cleaning cost and contribution to new carpets was recovered from the tenants deposit. additional cleaning was arranged and the new tenants moved in smoothly. There were a few other issues that had to be dealt with and at each stage Sanjay kept me informed and responded to my requests promptly and efficiently. Very impressed!

David · 29 July 2019

★★★★★ 5/5

Google

We have been really impressed with Stephanie and Jon. At the end of last year over the Christmas period when our oven broke, Stephanie was quick to respond, kept us updated on progress and resolved the issue by sourcing us a new oven. Jon has also been great in responding to queries and on the last property visit, when my work schedule changed at short notice, he was really accommodating and able to offer an alternative plan. It's a real plus to have the support from Stephanie and Jon and from our experience they have always provided a professional level of service.

Alex · 29 July 2019

★★★★★ 5/5

Google

Leanne and James from Dexter have been extremely helpful in terms of sorting out the end of tenancy issues for us. Our overall experience with Dexter as landlords has been very positive over the years. They have always been fast sorting out maintenance issues and securing new tenants for us. I also want to say that our current property manager Paula Baptista has been doing a fantastic job! She always provides good advice and solutions on any issues coming up.

Xia · 29 July 2019

★★★★★ 5/5

Google

Recently moved in with a place listed and managed by Dexters and have been so happy with the experience. Levi handled the letting process and Paula is managing the property. Both are super friendly and attentive, and I have nothing negative to say about either one of them. Levi was very helpful in securing my application when another offer came in, and provided an abundance of helpful tips and tricks for myself as a new London resident. Paula helped me out with appliance issues on the same day that I brought them up to her, and has proved to be a great resource/advocate in a very short time. Also appreciative that Dexters allows the ID scanning/hold deposit to take place in any location, as I didn't live/work near the High Street office - I've heard it's not the case with other companies. Overall, no complaints.

Mikaila · 29 July 2019

★★★★★ 3/5

Google

Generally good experience, but not without a few problems. Our issues were with check in and checkout, which although annoying were eventually resolved. Check in - there were parts of the flat that were dirty and needed maintenance work - should have been done when we moved in. Resolved within 2-3 weeks. Checkout was also not straight forward. Firstly it seemed to have been based off an old inventory, so there was "ghost" furniture on there that didn't exist... Then we were called out for having not professionally cleaned the flat, which we had agreed & booked through Dexters to do (as a favour) once they had done some refurb work, post checkout. After a lot of messing around, it was sorted out. Final issue - when they were doing house viewings in the last few months of our tenancy, one of their agents on two occasions left our door unlocked... During the 2 year tenancy, generally no problems and things fixed within a few weeks of being flagged.

Ed · 23 June 2019